Oh... OK.. ... then I would think this snip is an explanation for what
"standard" means...
Ref: Configuring-700.pdf Pg: 321
"
4—A 512-bit RSA key. This is the default for standard security.
"
( But I can not find that in the v6.3 docs at the moment... so...
maybe the details changed in v7? )
--
I have not read the links in the thread.. but ... just to clarify a bit...
The base AR System product does have some (56 bit? ... not finding
details at the moment...) basic level of encryption built in. ( You
just have to turn it on on the server(ar.conf :
Encrypt-Security-Policy=1) to use it wit
Hello List
anyone have any idea where i can download the Admin and User Tools for V7.1?
Many thanks in advance
shafqat
Shafqat Ayaz
"Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh
Uncontrollably, And Never Regret anything that made you Smile.."
_
Unfortunately, all of our 7.0.1 backups have this problem, since it occurred
during the upgrade process. Our previous version db backups are two weeks old
and loosing that much data is not an option, not too mention the amount of post
upgrade work we have done during the last two weeks to accom
Hello List Members,
I know of a Senior Remedy Developer located in Southern California that is
becoming available work (terms negotiable - short/long term,
consulting/corp-to-corp/w2, local/travel, etc.). He has some experience
installing and configuring ARS and ITSM 7.x.
If you are intere
You will loose access to your system to do anything further if you delete
the group form...
Restoring your last known good backup of the database is your best and
fastest option. Any other option would be very time consuming (attempts to
build the T table by altering it to include the missing colu
The Encryption products are a separately purchased product. They are
not part of the base AR System product.
http://www.bmc.com/products/proddocview/0,2832,19052_19429_23817515_1212
52,00.html
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
T
My impression is that somewhere in the recent past BMC eliminated too
many experienced QA "resources," and now they are paying for it with
longer than desirable delays in getting product releases that have
completed beta, new patches, or maintenance releases cleared for general
access. It is showi
Sorry I miss read as importing the form instead of importing the database
table.
I'm not sure that this would be a solution since the pre-upgrade table is a
5.1.2 format table and the 7.0.1 table contains a different structure, I'd
still be missing these fields in the T table. I'm not sure t
http://documents.bmc.com/supportu/documents/18/48/51848/51848.pdf
Check page 12
"To install the Remedy Encryption products on Windows:
insert the Remedy Encryption products CD into the drive. .."
My Remedy 6.3 installation CD doesn't include the Encryption product, is it
a separate CD? is there
Based on the information I have access to, defect #SW00277855 (which is
a duplicate of Defect # SW00276163 - the actual defect being tracked),
is currently targeted for resolution in AR System 7.1.00 Patch 001.
There are 3 basic ways to get defect fixes from BMC
1) Generally available patch rel
http://documents.bmc.com/supportu/documents/18/48/51848/51848.pdf
Check page 14
"
This procedure is required only if you are using third-party or user-client
applications developed using the Remedy API to communicate with the AR
System server.
If you are planning to use Standard encryption, runnin
Deleting the Group Form is not advised. If you are not comfortable with the
option I suggested then you need to import this form. You may try exporting
the Group Form from any running AR System and then importing the same in the
current box. Well the database style was what we did once when we came
Yes, we do have a backup of the pre-upgrade database (we still have the
pre-upgrade database server in pristine condition). While restoring the
database would provide a means to recover the data in the Group form, it would
not resolve the error with the 7.01 Group form. While it would be possi
Excellent post, Michelle.
With all of the "What the ?" problems in recent patches
and releases, one has to wonder what passes for QA at BMC these days. What
really blows my mind is that they seem to be getting worse, not better. Had
they tested the Mid-Tier AT ALL, they would have caught this.
Did u take the database backup before the upgrade?? If yes then restore the
backup on some other database server and import the table from this restored
database to the existing database. I'll again remind you to take a database
backup before proceeding with the steps as mentioned above.
On 10/20/
Hi Dave,
I got this error on the Change Console form after I did the Patch 5 upgrade to
ITSM 7. For some reason, the upgrade failed to create the requisite field 179
that is called by the table in the form. I reported this as a high urgency
issue and logging of the error revealed that "somethin
Anyone have a recommendation for this.
When accessing the Group form we receive the error "ARERR 552 Failure during
SQL operation to the database: Invalid column name 'C179', (SQL Server
207)Invalid column name 'C121', (SQL Server 207)Invalid column name 'C120',
(SQL Server 207)
This error pre
What I am seeing now on 7.1 servers with one in dev cache and the other not, is
that Migrating an active link or filter from the server with dev cache on, to
one with dev cache off, loads up the target server for the same amount of time
that it does if I try to edit and save it directly on the t
Darr
Junior Are you picking on my customers?
Darrell E Reading II
Contact Center Development
Wal-Mart
45739
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Frida
Oh yeah, good ones.
I'd like to add one more:
-You don't know who to assign the ticket to? Just assign it to 0 and
we'll come back to it later!
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System disc
What is the help you are looking at
On 10/19/07, Sunil <[EMAIL PROTECTED]> wrote:
>
> ** HELP
>
> --
> Regards
> Nivrutti Patil __20060125___This posting was submitted
> with HTML in it___
--
Regards
Rahul
__
And to add (from a colleague)
- How do guides work?
- What's wrong with an 18 level join?
- So, let me get this straight. An index allows your queries to run
faster? So, I can add as many of them as possible?
- Why is it that when you are creating a piece of code that you can
click on multiple
Buy low, sell high.
"Sunil" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
10/19/2007 11:08 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
HELP
** HELP
--
Regards
Nivrutti Patil __20060125___This postin
HELP
--
Regards
Nivrutti Patil
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
- Configure the server to require encryption from the clients
- use a specific tcp port and handle the encryption between the two
endpoints (e.g., stunnel)
- create an ipsec tunnel between the two hosts
Axton Grams
On 10/19/07, maggie2007 <[EMAIL PROTECTED]> wrote:
> Usually, I login to
> remedy
Looking to have the default URL displayed after a search
I have a join form that I added a view field to display an URL. It's
displayed in New and in Search mode but it is blank when search results
are displayed. I set my user Preferences to (Set Fields to Default Values
on both ON New and On
no...number 7 is a redneck rule of life (sorry...had to say it)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Friday, October 19, 2007 11:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Re: Friday Humor: AMAZINGLY SIMPLE HO
Priceless...ROFLMAO
Gidd
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent: Friday, October 19, 2007 10:37 AM
To: arslist@ARSLIST.ORG
Subject: FW: Friday Humor
I would like to add one more
I would like to add one more section to this...
Things You'll Never Hear A Remedy Developer Say:
1. Ooohhh!! ITSM 7, I've been dying to try that
2. Why don't we ask our management what they think we should do?
3. I can do that with runmacro!
4. Doug Mueller, who's he?
5. I like the new passpo
The problem is... number 7 IS a home remedy. It tells you how to get
things moving or stop them from moving.
However, I'll agree number 8 isn't.
TGIF,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach
"[EMAIL PROTECTED]" <[EMAIL PROTECT
I think you will find that 7 and 8 are simple home remedies,
And there was some self censorship for the under 14s
So the correction wasn't needed.
I wonder who is the youngest Remedy Developer,
I am pretty sure I know the eldest
(who will not be at UserWorld this year unfortunately).
... Daniel
Usually, I login to
remedyServer.Login(ServerName, UserId, Password, "", ServerPort);
so the username and password will be clear/plaintext in tcp/ip packet.
Anybody knows how to implement SSL with Remedy API call (so the username and
password will be encrypted)?
--
View this message in context:
That picture proves what the Remedy document said. So I think the reason is
the difference between your WSDL and my WSDL.
After loding my WSDL, I didn't see the SOAPHeader element in the wizard,
could you share your sample WSDL with me? Since the WSDL is provided by
external company, I cannot cha
seriously?I have been on TONS of lists in the past that would have
elicited corrections...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Friday, October 19, 2007 11:11 AM
To: arslist@ARSLIST.ORG
Only on the ARSList can a Friday Humor posting elicit a correction.
Scott Parrish
Original Message:
-
From: LJ LongWing (Head) [EMAIL PROTECTED]
Date: Fri, 19 Oct 2007 10:34:38 -0600
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor: AMAZINGLY SIMPLE HOME REMEDIES
7 and 8 aren't
Betina,
Who's doing 'screen pop' with Remedy? I'm researching how to do
screen pops (also used in context of computer telephony integration
(CTI) and/or interactive voice response (IVR)).
We have full server-side integration (searches, updates, new form items
from IVR) as well as full clie
Is anyone using NAS (network attached storage) for their AR Server box?
If so, how has performance been? Or what can you tell me about it?
We are considering using it for the AR server only (not the database,
which is separate). We are not at this time planning to use FTS which
would be the onl
7 and 8 aren't simple home remediesbut overall very funny...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, October 19, 2007 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor: AMAZINGLY SIMPLE H
AMAZINGLY SIMPLE HOME REMEDIES
1. If you're choking on an ice cube simply pour a cup of boiling water
down your throat. Presto! The blockage will instantly remove itself.
2. Avoid cutting yourself when slicing vegetables by getting someone
else to hold while you chop.
3. Avoid arguments with the
Richard,
I think you maybe over complicating things a bit.
The real difficulty is in defining the formula for the calculation.
However, I will talk thought a very simple example and see if this
idea might work for you.
Let us say that you have three priorities and for each priority there
is a fi
Dear List,
Job: Remedy Developer
Location: Princeton, NJ
Rates: 65-70,000 Salaried / 35-40/HR W2 / 40-45/HR 1099
Duration: 6 months +
Openings: 1 of 1
Description of Client/Industry:
Our Client is proud to be a global leader in the research and
development of innovative t
There are a variety of methods of doing screen pops. Most of them
revolve around having a small vendor software client program installed
on the desktop. This then communicates to the Remedy User tool through
some method (DDE, OLE, etc) and passes the data. The customer id
(often just the pho
Never hear a man say
Things You'll Never Hear A Man Say:
1. Here honey, you use the remote.
2. You know, I'd like to see her again, but her breasts are just too
big.
3. Ooh, Antonio Banderas AND Brad Pitt? That's one movie I gotta see!
4. While I'm up, can I get y
Thanks for all the advice.
I found some more information and that 7.1 has been engineered with
more security in mind.
Den
**
>>> "Watson, Benjamin A." <[EMAIL PROTECTED]> 10/18/2007 9:02
AM >>>
Den,
Most environments I’ve been involved with have the Remedy Application
server and associat
All,
Thanks. This is just being used to training someone on how Remedy workflow
works. I would not want to start a newbe on ITSM, they might go screaming
into the night.
Thanks again and have a great weekend,
Howard
On 10/19/07, Michiel Beijen <[EMAIL PROTECTED]> wrote:
>
> Howard;
>
>
Good Day To you all (and Mr. Easter)
Mid-Tier 7.1.00 (Windows 2003, IIS 6.x, Apache Tomcat 6.0.13, Java
Version 1.6.0_01)
ARS 6.3 Patch 20 (Windows 2003, SQL Server 2000)
I.E. 6 browsers
Thank you for providing the defect id, Joe.
We are also receiving the message below after upgrading from Mi
Hope - you have cleared Mid Tier Cahce from Mid - Server Configuration page
Thanks
Sunil
On 10/19/07, Kevin Shaffer <[EMAIL PROTECTED]> wrote:
>
> ** ARS 7.1
> Mid Tier 7.1
>
> Maybe I dont understand preference servers but here is my issue. I login
> to a preference server on the user tool and
Kevin,
Re-cache your mid tier server. Do this by logging into the config utility of
the mid-tier.
If you do not do this manually, the mid-tier re-caches any definition
changes only after the expiration of the cache which is set by default to
3600 seconds (1 hour). Reduce this time to 120 seconds
ARS 7.1
Mid Tier 7.1
Maybe I dont understand preference servers but here is my issue. I login to a
preference server on the user tool and remove 3 columns from a table on the
Incident Management console. I save my preferences. If I relogin to the user
tool, my preferences stayed and those
Viji,
I have had stuff like this happen in the past. What usually worked for me
was either recaching the mid-tier OR deleting the server from the mid-tier
configuration and re-adding it.
Cheers
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[
We are on 6.3 and doing screen pops with Cisco Call Manager. Nothing but
a simple run macro
Doug
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Betina Lose
Sent: Friday, October 19, 2007 9:14 AM
To: arslist@ARSLI
Folks,
We had a problem last night with our Japanese customers and email
notifications. The notifications going out with Japanese characters were
corrupted. It corrected itself after a couple of hours.
We was happening was the notifications in the ar system email messages
was fine, but the c
I once used a CTI with Remedy 4.xbasically what the screen pop is is
when the IVR throws a call to your screen the IVR knows what computer you
use...so it opens a ticket submit window up on your computer for the caller
on your phone...saves you from having to type in all of their customer info
I think she is talking about integration between Remedy and the telephony
system. A high level description would be: When a call is received, it passes
the phone number to Remedy, Remedy compares the phone number and fills in the
person info within the ticket before the tech even picks up the p
We have been doing a screen-pop since version ars 3.2. I think our
vendor was Unity, but all they did was execute a runmacro we created
when a HD analyst added a call. All the macro did was use the empoyee id
enter in the phone system and the macro opened a submit window with the
employee ID an
Betina is referring to an integration for call centers where as someone
calls into the help desk, the caller id information is passed into
Remedy so the technician doesn't have to ask the user who they are and
key in any Requestor information.
-Original Message-
From: Actio
Am I the only one who doesn't know what a "screen pop" is ?
Certainly you can't be talking about a pop-up window.
Maybe lightbox.js kind of stuff?
-A
On Oct 19, 2007, at 8:13 AM, Betina Lose wrote:
**
Dear WARUG Listers –
Who’s doing ‘screen pop’ with Remedy? I’m researching how to do
s
Dear WARUG Listers -
Who's doing 'screen pop' with Remedy? I'm researching how to do screen pops
(also used in context of computer telephony integration (CTI) and/or
interactive voice response (IVR)).
If you are currently doing it, please share with me, in general terms, how
you did it. D
Thanks guys,
I knew there must be a simple way to do this. The Event action was simple and
very flexible once you pointed it out to me.
Thanks,
Brian
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Kendhammer, Mi
Hi All,
We have a problem in our application where one of our forms is not
accessible in thin client, when accessed through midtier (All other forms
are accessible)
When we open this form, the internet explorer says the page is loaded (with
a done meesage), but we dont see any feilds.
The above for
Thanks for the input DJHuang . I was hoping for something that
wouldn't involve creating a new form (I've never done it yet) but it
looks like I need to start learning how to do it.
What I was wondering was if it's possible to use SLM to push a value
to the 'estimated resolution date'. My bigges
Howard;
Yes you can do it, but you won't be able to install ITSM on it!
Besides the 2k records per form there is also this other limit: you
will only have one thread available on the server making it impossible
to operate complex applications.
Regards,
Michiel
On 10/18/07, Howard Richter <[EMA
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