Hi All
We need help on sending SMS. My client wants to receive a SMS whenever
the priority 1 ticket is raised.
Is there any functionality available in ITSM 7? Or can we use the pager
functionality to configure SMS?
It would be helpful for us if anybody share this functionality.
Thanks
Download patch 9003 for ITSM 7 - this is the BMC Import Tool - install it,
and then locate the EXCEL file which contains all the 'necessary
configuration data'.
You can also obtain the PDF for ITSM Configuraiton as well.
On Mon, Mar 31, 2008 at 10:24 AM, Brian Goralczyk [EMAIL PROTECTED]
wrote:
Hi Susan
Thanks so much for this info. What database are you running on and on what
platform?
Mel
On 3/26/08, Susan Palmer [EMAIL PROTECTED] wrote:
** Mel,
I have found that for 'us' keeping less than 100k Help Tickets or Tasks in
those forms keeps performance at an acceptable level. You
Hi All,
I have never done this, but in this case I will try an Active Link
running on interval. The AL should have a change field action that
refresh a table.
Regards,
Daniel
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Hi Kalyani,
You would probably need an SMS gateway (usually from your telecom
provider) to send SMSs.
This gateway will have an interface in the form of a web service / API
call / Database record.
Depending on the gateway, you could right workflow in Remedy to either
make an API call, run a
Hey Chintan
Thanks for this info. As for your question, I have not come across any
documentation with information regarding max number of records in a table
and I doubt one would be released. The number of records that can be stored
in a form would depend on many different elements such as:
-
Katherine
Check the Member List field of the AP:Roles form if the manager's id was
also deleted from that list.
Igor
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner
Sent: Monday, March 31, 2008 2:59 PM
To:
Kalyani,
Since the sms is just a short e-mail message, you could (if on unix) create
a short shell script that would call mailx. This could be called by a
filter.
hbr
On Tue, Apr 1, 2008 at 5:32 AM, Murtuza B [EMAIL PROTECTED] wrote:
** Hi Kalyani,
You would probably need an SMS gateway
Hey everyone-
Last night I came in at 11 PM when there should be little if any load on
our server to make a form change. I was removing a table field from a
view and then adding it back (a column was deleted from the view but was
on others and that's the best way I know of to get it back).
Hey Listers,
Has anyone out there had to track telephony devices with Asset that might
have some advice on where to store them. Should I create a new class in the
CDM? Or maybe just add the necessary attributes an existing class? I'm
very new to the CMBD and am afraid of making a decision that
Turning SMI has created a Telecon extension pack for CMDB. I would suggest you
review their sales info to help design or buy the extension pack.
-Original Message-
From: Brian Gillock [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 1 Apr 2008 9:09 am
Subject: CMDB Telephony
I think I have our test 7.1 system installed but keep getting two
errors.
When I install the asset manager, I get a message about an error loading
extensions. I run the extension loader which seems to run successfully
but when I rerun the asset manager the error is still there. It doesn't
give
This might not be an ideal solution, but almost all cell providers have an
email address for the cell. i.e. number@vtext.com is for verizon wireless
customers. As a quick and ugly fix you might just create a simple
notification to send to their mobile's email interface.
I wouldn't recommend this
With my recent activity with API Programming, an unsatisfied link error is
because your ld_library_path does not include the system native libraries
that the jar needs
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matthew Kunkel
Sent:
Correction:
The first line should have read: We're getting the error below when
trying to use the JAVA api on an AIX platform.
I originally thought it was windows, so I keep getting the process
confused. The whole app runs on a 64 bit AIX platform, no windows.
Thanks,
Matt
I could be wrong, but it looks like your app is referencing AIX drivers
rather than Windows. Are you sure that the app itself does not have any
hardcoded references to the Remedy API drivers on AIX? Have you confirmed
your PATH and JAVA_PATH variables on the Windows box are pointing to the
Hi,
i'm facing a problem during installation of ARS 7.1 patch 2 on Solaris 10
SO. The installation asks me remedy user name ( ARAdmin ) and its PWD then
an error occurs. In the /tmp/arDBErrorLog i can see :
./ar_install /export/home/remedy/arsystem/solaris/oraload: cannot be
executed
I have look
Greetings All,
System specs for starters:
ARS7.1p2 Windows 2003 32 bit
Database Oracle 10g
Mid-tier 7.1p2 on RedHat 5.0 Apache 2.2 Tomcat 5.5 (remedy install) 64 bit
Installation went just fine, except Apache would not start because of the
Tomcat connector. The native Remedy installs the
From what I have seen with the new Mid Tier 7.1 (vs Mid Tier 7.01 or earlier
versions) is that now when you are redirected to the login.jsp page it now
will include the path that the login page will take you. Example is below:
Hello everyone:
I have a rather large collection of filters that call various SOAP
webservices as set fields actions.
In our dev environment, the SOAP services run on, say:
devmachine.domain.com
In our test environment, they're on testmachine.domain.com
In our production environment,
It is and the same result.
:(
Masha Bench
Solutions Engineer
Office of Information Technology, BYU
801-422-3323
801-372-6221
[EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of J.T. Shyman
Sent: Tuesday, April 01,
Did you install the 7.1.0 p2 Mid-Tier into the tomcat/webapps/arsys
directory?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench
Sent: Tuesday, April 01, 2008 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Re:
This does actually work if you export to XML instead of DEF format, that's
how we do it, the alternative that I'm planning on implementing here is to
have a copy of each filter that fires on each environment, so if you have 1
filter, and 3 env's, you would have 3 filters, each with a run-if
What about the base Tomcat page at http://servername:8080 ? Does that
work?
Also, can you run a netstat on the Mid-Tier server to ensure that something
is listening on the ports you expect?
This command would do the trick:
netstat -pan | grep 80
--- J.T. Shyman
_
From: Action
Mid-tier is 32-bit ONLY, so it will need the 32-bit tomcat and
connector. I ran into this when testing with 64-bit IIS and
ServletExec, which also wants to run 64-bit on Win2K3 x64. I had to
manually replace the 64-bit connector with the 32-bit version in order
for mid-tier to use it, per the
Good point, Fred. If not it may be necessary to create a symlink in
/usr/share/tomcat/webapps called arsys that points to where the mid-tier
files were installed. Then a restart of tomcat may be needed.
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
Works like a charm!
I like the idea of checking the $SERVER$ variable too ... awesome.
thanks!
-Andrew
On Apr 1, 2008, at 11:29 AM, LJ Longwing wrote:
This does actually work if you export to XML instead of DEF format,
that's
how we do it, the alternative that I'm planning on implementing
**
You can also check the "Mapping Your
Data to BMC Atrium CMDB 2.1.00 Classes" document from
BMC. There are (a few) items that are telecom-related.
http://www.bmc.com/supportu/documents/00/95/70095/70095.pdf
Regards,
Fernando
Roger Justice escreveu:
**
Turning SMI has created a Telecon
Hi all,
Has anyone started using RKM 7.2 in a productive Envt? Also has it been
integrated with Remedy ITSM and are they any known issues while integrating?
Regards,
Alty
___
UNSUBSCRIBE or access ARSlist
I am trying to tighten up the time it takes to create a new Incident in
IM 7.03 (ARS 7.01, Solaris, remote oracle DB).
I've checked the threads/queues quite thoroughly and they appears to be
fine - there's plenty of available time queue time. However, in the
filter log there are multiple places
We do it with the multiple filter method here as well ($SERVER$ like
d%) ($SERVER$ like t%) ($SERVER$ like p%)
In order to create the filters in the beginning we did the export to
normal def file and search/replace the SOAP URL
Fred
-Original Message-
From: Action Request System
I let Remedy install Tomcat where it wanted it, so I assume it is correct.
Masha Bench
Solutions Engineer
Office of Information Technology, BYU
801-422-3323
801-372-6221
[EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On
Dylan,
I have seen this behavior if the Admin Thread is tied up with something.
Just for grins, try logging in to the Admin Tool , specifying a different
RPC number.
Matt
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan
Sent:
Classification: UNCLASSIFIED
Caveats: NONE
Does http:/servername/arsys/shared/config/config.jsp display correctly?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench
Sent: Tuesday, April 01, 2008 12:55 PM
To:
Mid-tier 7.1.00.001 and .002 both install tomcat incorrectly on Win2K3
x64 systems - in the \Program Files\ path rather than the correct
\Program Files (x86)\ path for 32-bit apps, and it is a known defect
so you can't assume that it will install it correctly on your OS,
either. For other reasons
I noticed that even though my account has 'administrator' permissions,
I do not see all the forms that appadmin can.
Also for the AR System User Preference form, my admin account cannot
search on all records. It only brings up my user preference entry.
But appadmin can view all user preference
Hi listers,
I've got a problem with Remedy this morning. I login to the WUT and
everything is fine and speedy. I try and login to the admin tool and
after a few minutes I get
ARERR [93] Timeout during data retrieval due to busy server -- retry the
operation : msapps04
user: 2022, server:
I agree here about looking for the problem in AL logs; I just recently
built a button that does a Commit Changes action, then a Close Window
action and it works as designed with no issues.
-Rick
From: Action Request System discussion list(ARSList)
Does your account have a Fixed AR License?
AR system will not recognize the user as actually being an admin if the user
does not have a fixed license.
Thanks
Peter Lammey
ESPN MIT Technical Services Applications Management
860-766-4761
-Original Message-
From: Action Request System
Actually I was talking about Mid-Tier into Tomcat, not where Tomcat was
installed.
I usually check the following
http://webserverTo see if Apache is listening (You
probably get the Welcome to Apache page)
http://webserver:8080To see if Tomcat is listening (You
probably
No it doesn't have a fixed license.
I change it to fixed and voila, I can see everything!
Thanks Peter!
On Apr 1, 1:42 pm, Lammey, Peter A. [EMAIL PROTECTED] wrote:
Does your account have a Fixed AR License?
AR system will not recognize the user as actually being an admin if the user
does
Hey,
Have you already resolve your problem with Java API ?
I had an experience with this error ...
My AR Server is AIX too ... but I was testing a batch process java on local
system ... I'm using Windows XP...
In this case, I did some like this:
I searched for libarjni70.a in my Computer
Hi all,
Hoping someone has a little experience with either one or both of these
scenarios. We're considering moving our ARS over to Linux (from Win2K3) and/or
moving our DB from MSSQL2K to Oracle.
Haven't really decided yet, just trying to get a sounding from the experts.
Any tips and
If you run file against the java binary, what do you get back? e.g.,
[EMAIL PROTECTED] c]$ which java
/usr/bin/java
[EMAIL PROTECTED] c]$ file /usr/bin/java
/usr/bin/java: ELF 32-bit MSB executable SPARC Version 1, dynamically
linked, stripped
Axton Grams
On Tue, Apr 1, 2008 at 11:29 AM,
Post the filter/api log snippets that show the gap with the TID and RPC ID
included.
Axton
On Tue, Apr 1, 2008 at 12:32 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
** I am trying to tighten up the time it takes to create a new Incident in
IM 7.03 (ARS 7.01, Solaris, remote oracle DB).
Yep, I had just reinstalled the Tomcat (64 bit) manually, got that working
properly without arsys deployed, and then installed Mid-Tier.
It turned out to be a slew of problems... 32bit Remedy-Tomcat install and on my
side I was running out of space on /usr...
After manual reinstall of the
You may have some significant reasons for changing OS and/or db that I
would not know about, but I have realized improved performance for ARS
7.1 / ITSM 7 simply by moving to Win2K3 x64 and SQL Server 2005 x64 and
giving them plenty of RAM to play in.
Christopher Strauss, Ph.D.
Call Tracking
Let me put it another wayif it ain't broke, don't fix it. I've done
half a dozen similar migrations and none of them are too
tedious...export all your old data, get your new environment set and
import the data...not tough, just time-consuming! And, of course, with
7.0 the order of the
Unfortunately there's nothing in the API log to show - it calls +CE on
HPD:Help Desk to create the entry - the next item in the API log is
after the entry is created. That's a 39 second stretch during which the
filter items I mentioned are occurring.
The snippet below is directly from the
I created a NEW SYS:Notification Messages for when the Status goes
into Pending for Incident and it works great!
However, I noticed it is slow going out. When I create a NEW Incident
I get the notification within seconds, but my Pending Notification
takes a few minutes.
My email configuration
I would add in SQL logging. I bet there is some DB activity that makes
up for this gap.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, April 01, 2008 2:12 PM
To: arslist@ARSLIST.ORG
Changing the RPC number didn't help. Weird, it's fixed though. It's
lunchtime so I restarted the services and I can login through admin
again.
-
Dylan Wheeler
Production Control Analyst Principal
IT Operations
Downey Savings Loan Association, F.A.
Email: [EMAIL PROTECTED]
Hi Chris
Hmmm - that's strange. I didn't know you could have a table field column in
one view and not another. I thought all table field columns were included
in every view that the table field is in. The only thing you could do was to
hide or unhide it in different views or change the
Hi All,
I have an application list field on the console for the Home Page. How do
you add links to open a form. Before I used to right-click add link and use
an
open window action to open up a form. I have right clicked on the
application list (which opens our incident management,
Dave,
From a technical standpoint, the initial Remedy installation is harder,
because the BMC developers aren't as familiar with *nix as they are with
Windows-based operating systems. There may be bugs in the installation code
which don't exist in Windows.
That said, the *nix versions use
It's a 64 bit binary. I was thinking that the ld_library_path was
wrong, but it does indeed reference the directory containing the .a's
$ file /u/applic/wsadmin/WAS61/AppServer/java/bin/java
/u/applic/wsadmin/WAS61/AppServer/java/bin/java: 64-bit XCOFF executable
or object module not stripped
Kathy,
The setting to show a form in the application list is done of the form
that you want to show up, not the Home Page itself. Open the form and
select Form Properties from the Form menu. Then check the box for
enable entry point under either new or search and set the integer
value for the
Open up the form you want to see on the application list in the admin
tool, open the form properties and set the entry point (search or new)
and the order you want it in the list. It will show the form in the list
per the users permissions set on that form.
-
Dylan Wheeler
Hi Kathy
A couple of extra points for the AL Guide method:
1) If there's only one active link, you don't actually need to include
it in the guide - just specify it as the Starting Active Link.
2) The text in the AL Guide Label field is what shows up as the link on
your home
Alty,
RKM 7.2 is very robust and surprisingly easy to install. It is fully ITSM
integrated, and the integration process is exactly like the 6 and 7 versions.
If you've ever installed RKM before, you'll have no problems.
I had one issue with the war file because we have a lot of entries in
We're testing the app on the AIX server, not locally on a workstation. All the
.a files on the box where the program is running and are referenced where the
doc recommends.
Thanks,
Matt
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Has anyone tried to implement their Access Control Groups using the
Separation method?
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jennifer Meyer
Sent: Tuesday, April 01, 2008 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Thanks Dave-
Apparently what happened is on the table/tree property tab someone 2x
clicked a column name which removed it from the table. It seems to have
only happened on some views, because it was still there on the default
user view. When I removed the table from the view where it was
Has anyone had success with the PERFORM-ACTION-SAVE-ATTACHMENT Run Process?
When I run it, using the parameters 808000801 (the field ID for the
attachment field) /opt/ar/remedy-app/attachments/File.csv (the destination
directory for the file), I get an error that doesn't make sense:
*Failure
I use it inside of Active Link Run Process actions with no problems
PERFORM-ACTION-SAVE-ATTACHMENT 536870925 $zTemp WorkFlow Char 1$
Are you sure you have permissions to write to that directory (and there
is no file there with that name or you have rights to overwrite the file
that is there)?
Yeah, it's working now - some other workflow was hosing me.
Thanks!
Rick
On Tue, Apr 1, 2008 at 3:19 PM, Grooms, Frederick W
[EMAIL PROTECTED] wrote:
** I use it inside of Active Link Run Process actions with no problems
PERFORM-ACTION-SAVE-ATTACHMENT 536870925 $zTemp WorkFlow Char 1$
Is the JVM actually looking for libarjni63.so when it posts this error
or is it some other file and is the java.library.path the CLASSPATH? I
have that location and every other one with a .jar on my CLASSPATH but
still get the error. I cannot find anything with that name as a .class
in any .jar
Forget my request about the arjni63 library; I found the problem. So,
the good news is I found out why my code failed; the bad news is it
failed because there is no library available for Solaris 10 on 386.
Does anyone have any good suggestions as to what method will work to
update a record in
It is looking for that shared object, plus everything that shared object
links to. You can use ldd (list dynamic dependencies) against any library
or executable to see what resolves and what doesn't. Any time java requires
native libraries, a design called JNI (java native interface) is used.
The 7.1 api is almost native. I believe if you are connecting to 7.0.1 or
later server, that you can force the use of native methods, thus eliminating
the requirement for the native libraries.
Other alternatives include:
- web services
- odbc (pl/sql, tsql, etc)
- i know there are others, but
Try using a 32-bit jvm. I am not positive on this, but loading 32-bit
native libraries using a 64-bit jvm may be the source of your invalid magic
number error. I believe the compatiblity matrix for mid-tier, fb, email,
etc. all state that you must use a 32-bit jvm, I assume for this reason.
Hi,
I tried all the above steps but i keep on getting the Caught
Exception: Object expected
Using various alert functions, I can see that the OurSpellCheck
function is called and it traverses thru till the spellcheck() is
called. and that is when I get the Exception error.
any pointers.. or
All,
I finally got this fixed. I am on ARS and MT 7.1
As per the documentation, the function is called spellcheck() but I
scanned thru the jspell.js file and was unable to locate that
function.
It seems that in the future versions OR in the non-IIS versions of the
Java HTML, the function is
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