Re: Help with Vertical Navigation Bar and strange permissions happenings

Hi Gary, I have tried the scenario expected by you.on AR 7.1 and it works fine. The problem may be in the creation of test biz user to different groups. Check whether the user belongs to the expected groups or not. Hope this helps Regards. Mahendra. *Vyom Labs Pvt. Ltd. An ISO 2

Re: Field Meta Properties?

Hi, No DB/Server-traffic is needed. All fields are retrieved when the ticket is shown. All that needs to be done, is to keep a data-copy of changed fields in the client memory. It would not be a true DB-value, but I do not think that it matters. What you typically want to do is to check for

Re: Widescreen Remedy User Tool Display 1440 x 900 Resolution

Hi Bulls-n-Bears, The problem can be resolved by setting AR User Tool--Home Page-- Administrative Preferences--My Admin--Window Location The values for following fields should be--- Server Window = -137 99 1020 324 250 1 Frame Window = 143 52 768 537 1 Note--Check your Window Resolution

Password Check Problem

** Hi am using @@:Application-Confirm-Password field ID inorder to checkwhether user's password is right.When the password is not correct, it pops-up the following errormessage: "ARERR [4549] Confirming password is not valid for the current userSet fields active link running a process failed

Re: Question: Overview Console

Since you're calling ARDBC, you can just restart the plug-in server process instead of the entire Remedy Service. Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From:

Need ITSM 7.0.02 'Patch 7' for Change/Asset/Problem for Windows/NT

Hi, Can somebody share ITSM 7.0.02 Change/Asset/ Problem Management patches 7 for all three modules? We tried at BMC site but not able to load due to time out error. We are using Windows environment with ARS 7.1 and CMBD 2.1. Actually when we are trying to create a ticket in change module

Re: Help with Vertical Navigation Bar and strange permissions happenings

I've verified the user is only in a small set of groups, and none of which overlap any of the groups which have permission to the button. I've now also noticed that this is affecting other vertical navigation bars throughout my application. It is not restricting access based on permission at all

Re: Widescreen Remedy User Tool Display 1440 x 900 Resolution

Sandeep, I've tried this but that didnt change anything. where do i check the window resolution settings ? btw, what are the values given for server window and frame window ? :) On May 15, 1:07 pm, ITSM Support [EMAIL PROTECTED] wrote: Hi Bulls-n-Bears, The problem can be resolved by setting

Re: Password Checking Problem

I'm sorry, but didn't you already ask this on Wed using the name/email of: manjunath badiger [EMAIL PROTECTED] And I saw a reply from Fred Grooms stating that in 6.3, it's a system message specific to this function. Tim P.S. Tip 1: You might want to pick one email account (preferably

Re: Tomcat won't run right.....why?

Outstanding! That did it! I never would have thought of that Thank you very much!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Wednesday, May 14, 2008 3:57 PM To: arslist@ARSLIST.ORG Subject: Re:

Data Chunking

Hi, We have recently migrated to Remedy ARS version 7.0.1 and wanted to go to the Web access interface via Mid-tier. So currently we are using the User tool and the Web interface to access our forms... In order to tune the WEB performance I wanted to set the data chunking to 100 in the View

Re: Turing back on the service request console?

I have been told that SRM overwrites all of the Requester console. THe way I do a comparison demo is to have separate VM Ware sessions. -Original Message- From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 15 May 2008 10:51 am Subject: Turing back on the service

Re: Turing back on the service request console?

Thanks, I had a feeling that is what I neeed to do. hbr On Thu, May 15, 2008 at 10:58 AM, Roger Justice [EMAIL PROTECTED] wrote: ** I have been told that SRM overwrites all of the Requester console. THe way I do a comparison demo is to have separate VM Ware sessions. -Original

Re: Question: Overview Console

THANKS! On 5/15/08, Gayford, Matthew C. [EMAIL PROTECTED] wrote: Since you're calling ARDBC, you can just restart the plug-in server process instead of the entire Remedy Service. Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North

Re: Errors when trying to Use the CI Relationship Viewer

Howard: The only guess I have is that perhaps the tomcat 4.1 instance is trying to handle some of the mid-tier code. Since the mid-tier needs a minimum tomcat version of 5.0, I don't think this would work. Frankly my confidence is not high that this is your problem, but it's the only thing

Server Group failover without load balancer

Can we setup a server group failover without a load balancer? We are in Sun Solaris 5.10 ARS 7.0.1 Any help will be appreciated. Thanks Rezaul E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the

OT - Password Checking Problem

The name says it all I know... it is mean... but I didn't pick his fake name! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dummy DontKnow From: Action Request System discussion list(ARSList) [mailto:[EMAIL

How to open an attachment in a child form record from a tablefield on the parent record?

Hi everyone, We have a need to store many .jpg files that we will periodically access. We want to access them from our Site form but to store them on this form would probably not be efficient. There will be approximately 10 .jpg files per Site so I thought a child form would be a better storage

Sync Search Timeout Defect (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE All, If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a defect (SW00291500) with Sync Search. I worked with Remedy Technical Support (RTS) to obtain a Hot Fix for this and it worked great. RTS tell me that if you encounter the same

Re: Question: SYS:Notification Messages

Is there a document on notifications from BMC that you are looking at? If so, I would also be interested in getting my hands on a copy of this. I am currently building my own, and would love to not have to do it... Thanks! -Original Message- From: Action Request System discussion

Re: Sync Search Timeout Defect (UNCLASSIFIED)

I wonder if they are going to provide the hot fix to those of us who opened issues on this several times over the past year against 7.0 and then 7.1, but they closed them all after logging defects. I doubt it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North

DST calc's not correct between dst server site and non-dst problem site

Good afternoon. ARServer 7.1 Client 6.3 and 7.1 Sybase 12.5.4 Solaris 5.9 Has anyone run into the problem of incorrect SLA calculation's where the server site is in DST and the problem location isn't? Our server is located in NJ, and we have customer's in Hong Kong. In the US, during non-DST

Re: Sync Search Timeout Defect (UNCLASSIFIED)

Thanks, Gordon. Nice to know that there's a fix, it's been a sore spot for many. Interesting that it was related to content and not capacity. Hopefully, an internal bug was created to clear up the content issues as well. I think the new admin tool will be differently-abled, to be euphemistic in

Re: MidTier and Global Fields RESOLVED

From BMC support. MidTier global fields are limited to about 3.5K On Wed, May 14, 2008 at 11:41 AM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** I believe on the Web a Global field is stored as a cookie so you have to deal with the limitations of cookies by the browser. Fred

Re: Trimming a field

Claire, If I understand you correctly, something like this should work. SUBSTR($email_field$, 0, STRSTR($email_field$, )) HTH, Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Thursday, May 15, 2008 11:45 AM

Re: Question: SYS:Notification Messages

As would I. If someone could post a link to it (if it exists), that would be greatly appreciated. Thanks, Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Thursday, May 15, 2008 11:47 AM To:

Re: How to open an attachment in a child form record from a tablefield on the parent record?

Really quite simple once you think about ityou already have the attachment form with its attachment pool and field, you already have the table field on your main form showing you all of the records, that's 90% of the way. Now you need an attachment pool on your main form, and a display only

Strange Web Link

Hi, We have two URLs: On URL #1, we click the URL link, this takes us to the login.jsp page, we log in, select the Incident Management console, then we click on the Requester Console and application opens. On URL #2 (that is on a different web page), we click the URL link, it takes

Re: Data Chunking

Hi Pascal, I don't think you can set a different value for data chunking depending on whether you access it through the Mid-Tier or through the User Tool. My reaction to your question would be: - there are many, many things to look at to improve performance through the Mid-Tier, but maybe

Re: How to open an attachment in a child form record from a tablefield on the parent record?

In addition to what LJ says, I think you might want a char field on the child form to hold the filename of the jpg (put a filter on the child form to update it on submit modify). Then you can use the char field in the table field on the parent form so they can see the filename. Also, if you

Automated server logging control

Does anyone know of a way to automate the turning on/off of server logs? I looked at using the new Server Event calls, but the AR_SERVER_INFO_SQL_LOG_FILE Run Process call can only be sent from an Active Link, and it isn't intended (or probably even enabled) to deal with server settings, even

Re: How to open an attachment in a child form record from a tablefield on the parent record?

That's a bug? I always thought that was 'by design'...I considered the Tab to be a 'container' for the fields...if you don't have access to get into the container, you can't get to the things in it...even if you have permission to them...:) _ From: Action Request System discussion

Re: How to open an attachment in a child form record from a tablefield on the parent record?

If you want the table field to have the name of the attachment do the following: On your attachment form have a Character field to hold the attachment name (i.e. Short Description). Do a Set Fields action to set the Character field = the Attachment field. This will put the following formatted

Re: Automated server logging control

I wrote a remedy app a few years ago that I posted to the list that created a form that allowed you to turn on/off any of the logs...it was a form intended to have 1 record in it that you just updated check boxes to checked or not (very similar to the admin tool) that you could use push actions to

Re: MidTier and Global Fields RESOLVED

That's because IE limit's the size of the entire HTTP header to about 4k (and cookies are part of that) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, May 15, 2008 2:00 PM To:

Roles and Dynamic Groups

Okay, this is my last question today, I promise. This is kind of a wrap-up of some of the questions I've posted lately. How do you create the role for a dynamic group when using deployable applications? I tried by creating the role like normal. I kept the same name for the role and the

Re: How to open an attachment in a child form record from a tablefield on the parent record?

Bug or not, it was a pain in the keister until I figured it out. :-) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach LJ Longwing [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/15/2008

Re: Automated server logging control

Just do a Push to the Configuration ARDBC form (as long as you have the ardbcconf plugin loaded). This form allows access to the ar.conf file thru the User Tool. The record where Name = Debug-mode is the log level. I believe a change to data on the form automatically forces the server to

Re: Automated server logging control

LJ, I found the post from Feb. 2006, though the attachment wasn't saved (apparently) to the archives. Fred, I think I can see how pushing data to that record would fully automate the task of turning on a SQL log. It's a bitmasked value, so just pushing the right value to the record would turn on

Workflow to audit every field on a form

Hi all, I was wondering if there is a better way to track who changed what field at what time and then push it to an audit trail form. I am too lazy to write individual workflow checking for TR values for every field. Thanks Chintan.

Re: Workflow to audit every field on a form

What is your version of the AR System? Scott Parrish Original Message: - From: Chintan Shah [EMAIL PROTECTED] Date: Thu, 15 May 2008 14:25:11 -0700 To: arslist@ARSLIST.ORG Subject: Workflow to audit every field on a form Hi all, I was wondering if there is a better way to

Re: Workflow to audit every field on a form

Oops!! sorry about that. I am on ARS 6.03 Patch 22. Thanks Chintan. [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: What is your version of the AR System? Scott Parrish Original Message: - From: Chintan Shah [EMAIL PROTECTED] Date: Thu, 15 May 2008 14:25:11 -0700 To:

Re: Workflow to audit every field on a form

Are you talking about a data driven way of auditing field values? If so, there was a post a while back - someone had sent some description and code where one could define the fields to be audited in a configuration form as data and the workflow would dynamically audit the fields if the fields

SLAConfig1717051508.bak ?

Hello, One of my coworkers was checking our remedy sever and found 200,000 files named like this one: SLAConfig1717051508.bak. They seem to be generating every second on the server on the C drive. Can anyone help me out and tell me where i can turn this logging off. Thanks Welton Bryant

Re: Workflow to audit every field on a form

Thanks for your help, Shyam. I will dig it up in the archives. Regards, Chintan Shyam Attavar [EMAIL PROTECTED] wrote: Are you talking about a data driven way of auditing field values? If so, there was a post a while back - someone had sent some description and code where one could define

Cmdb-new class,new attributes

hi, Can i create new attributes to bmc:Computersystem form?Will it be deleted during new cmdb upgrade or arserver upgrade? Can i modify BMC_Computersystem to computersystem?what could be the effects? How about creating new join form between bmc_computersystem and bmc_application,so that both

BMC interview-help please

what is the interview process at BMC? Have interview next week for technical architect position.. can anyone help me with interview procedures,remedy itsm faq's,questions.. -- View this message in context: http://www.nabble.com/BMC-interview-help-please-tp17264538p17264538.html Sent from the ARS

Re: Cmdb-new class,new attributes

BMC has a white paper on this. Yes, you can extend the class.  Create a new namespace to put the new fields in and give them UNIQUE names.  As long as the names do not come into conflict with a BMC field name all will be well.  Storage in the new namespace will protect it from most things that

Re: BMC interview-help please

Knowing the answer to your previous question would really go a long way. - Original Message From: rey4u [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, May 15, 2008 7:14:36 PM Subject: BMC interview-help please what is the interview process at BMC? Have interview next week

Re: AD and CTM:People

Hi, When the AR Escalation tries to update the record - there is an error that says the Login ID can only be deleted by members of the Contact Organization Admin or Contact Support Admin group - which is preventing this from modifying the record to LOWERCASE. AR Escalator is Admin. Did

Re: How to open an attachment in a child form record from a tablefield on the parent record?

Thanks to all you guys! Haven't quite got it right yet. I already have an attachment pool on the Site form. Not sure what everyone means by 'display only' attachment field. I could not find a way to do that. Table drill down is disabled on the tablefield that display the child form entries

Re: BMC interview-help please

I would have to ask, do you know BMC ITSM 7 and ITIL? hbr On Thu, May 15, 2008 at 7:14 PM, rey4u [EMAIL PROTECTED] wrote: what is the interview process at BMC? Have interview next week for technical architect position.. can anyone help me with interview procedures,remedy itsm

Re: Roles and Dynamic Groups

Well...other dynamic groups such as 'Assignee Group' and 'Public' are available in Deployable Apps without the need to give them roles. So I must assume that you don't need to give ones you create yourself roles either...I had never even really thought about that before...:) _ From:

Re: Automated server logging control

I just forwarded you a copy of that email. That's basically what my little form does...it calculates the value needed for the check boxes that are checked, and then updates the proper record with that value.. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: How to open an attachment in a child form record from a tablefield on the parent record?

Try making the second action on ST:SI-OnDblClickOpenEntranceVideo01 PERFORM-ACTION-OPEN-ATTACHMENT $90010$ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, May 15, 2008 6:45 PM To: arslist@ARSLIST.ORG Subject:

Re: Import into HPD:HelpDesk ARS 6.3

Does this work in ARS 6.x or is it for 7.x only? Also I see in 7.x there is a form called HPD:IncidentInterface_Create that will do what I am looking for. Is there an equivalent on 6.x or is it possible to modify it and use it on 6.x? Thanks again, Jamie

Re: How to open an attachment in a child form record from a tablefield on the parent record?

I had tried that, but just did it again just to make sure. Made no difference. And when you reopen the AL it replaced the field ID with the field name. I'm on a different PC right now and it reacts the same as my office PC. I cleared the cache on my office PC serveral times today also. Trying

Re: Import into HPD:HelpDesk ARS 6.3

I have an older version of HD but one example of a filter name is SHRH:SHR-SubmitConsolidated. You find one under SHRT: and SHRTC:You'll find the fields on the consolidated form that are created when a new record is first created. I think you might be able to check Merge on the filters and

Re: BMC interview-help please

I would suggest that you know AR System inside and out - well enough to teach it from memory. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, May 15, 2008 6:19 PM To: arslist@ARSLIST.ORG Subject: Re:

Re: Question: SYS:Notification Messages

Hi listers, Since I received a lot of requests for this doc, and I don't remember where I downloaded it from. I have now uploaded it to the file section of the arslist google group. Hope the link works: http://arslist.googlegroups.com/web/ITSPAddFieldsNotification-%20Instruc