Hi All,
We have a small glitch in the ITSM 7 notification. The notifications
from our ITSM 7 server is as mentioned below:
http://mid-tierserver.com/arsys/servlet/ViewFormServlet?form=NTE%3aNoti
fierserver=(IP Address of the Remedy Load
Balancer)eid=NTS00396855
Link is expected to have the
Hi Anuj,
Fact of the matter is, the system still has to spend a very small amount of
time to check an active link or filter to see if it is enabled/disabled if
there is a transaction that could trigger it.
This has an effect on development and application usage.
I suggest you set up a
Anuj,
For workflow, the overhead to check for disabled active links and filters is
negligible - at least when you would not have hundreds and hundreds
of disabled items...
One more thing to consider for Active Links: AL's are cached on the client
for the WUT and also on the mid-tier. This means
Hi people!
I have a doubt about the valoue (clear) in Menu Character Fields...
Is this a new feature in a specific version??
In my desktop I'm not seeing this value in Menus...
I'm using:
AR Server 7.0.01 Patch 7
AR User Tool 7.0.00 Patch 1
AR Admin Tool 7.0.00 Patch 1
But, in
Can you give us more information about your setup? Database type, server OS,
web server type, etc?
I assume you are using 1 AR Server connected to a local (relative to the
server) database.
You did not mention whether or not you are using the Web or Windows clients
either.
William
Sorry ...
Clients are all running on v7.0.01 user tool. No mid tier in use.
AR Server is running on Win2k3, 8 procssors
Database is running sql server on similar hardware/OS to the AR Server
The server/database are very close to each other. Based in a data center
somewhere very remote from us
There are so many reasons for slow responce other then networks, however
as William said, we need more info.
To add to his list, is ther a difference between the client and web? How
many users? Has your dba looked at the database and the server its runing
on? Have you turned on logging?
Lots
About 750 users .
dba reckons there's nothing to be done at that end, but to be honest I can't
see it being a database issue. Its the fact that the same task, performed at
the same time, at two different locations, has a mahoosive difference in time
taken.
And yes, new hardware is
David,
That sounds about right on the load (but with out knowing the number of
users and tickets created per day that is a guess).
You could go olld school to pin down the issue. Have one of your remote
users (that see the slow down) with you at the same time and do the same
functions and time
Tickets raised per day is anyones guess, typically several 5-6 thousand+
We have gone through a lot of this at the same time as other users, and no
matter what time of day we get similar differentials - 10secs here, up to 2-3
minutes elsewhere.
We've found that our performance doesn't tend
With some of the local admin lockdowns not all can do ping/tracert. Adds to
the frustration.
Have been going over this repeatedly over a few months, and most times have
asked the network teams for their feedback - invariably just get the its fine
responses.
Latency differences between
What is the difference in network bandwidth/latency for the two sites?
Remedy is a chatty application (to varying degrees based on how the
apps are written - server side vs client side workflow), therefore
higher latency can result in a linear degradation in performance.
I recently went through an exercise with BMC regarding the 'server=' value
when using the 'Web URL' notification. The short answer is that remedy uses
it's 'fqdn' when doing these links, and there is no configuration option
available to configure it, in your situation I must assume it's using the
I don't recall which version the (clear) option came in...but apparently if
your 7.0 doesn't have it, and your 7.0.1 does...then that's when they
introduced itbut it's definitely a client version thing, and the newer
clients will have that option.
_
From: Action Request System
No packet loss != fine :)
Obviously there is some network degradation during those times.
Does your network team have some kind of SLA regard what acceptable
network response time is?
It is presumably a good exercise to do your API logs as well and make
sure you have the correct # of threads
Then it's something you are going to have to live with. You can tweak
your apps to be less chatty. Active link table walks, active link set
fields, active link push fields, etc. all require a round trip back to
the server. Filter actions of the same type do not require a round
trip to the
Totally custom apps, nothing out of the box at all. Performing similar tasks,
ticketing, change management, but the lions share of work is done via
ticketing. Probably 95% of the activity.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
Latency has little to do with bandwidth; don't let one guide you to a
belief about the other. You can get the network latency without using
windows ping (which uses icmp packets). Check out some of the tcp/udp
ping utilities that are out there.
We have tried with a few users changing from the full server name to its IP
address. No difference in performance, unless they're at a location that is
having DNS issues (which is thankfully very rare).
Regards
Dave
-Original Message-
From: Action Request System discussion
Good morning (afternoon or evening) All,
I am trying to update the people form using AIE and below are the only
errors I see in the AIE loging:
[Thu Jun 26 2008 09:01:34.3550] - TID: 006 DTLUpdating entry 903269
for form 'CTM:People'
[Thu Jun 26 2008 09:01:34.3550] - TID: 006 API+
Good advice. One other quick win is to ensure that the forms aren't
populating or auto-refreshing table fields until requested to do so.
The probable answer, though, is in the configuration of one of the network
hops, as others have suggested. I'd put a sniffer on that sucker.
Rick
On Thu,
Howard, try deleting and then re-creating your key fields in the
mapping.
Drew
On Thu, 26 Jun 2008, Howard Richter wrote:
Good morning (afternoon or evening) All,
I am trying to update the people form using AIE and below are the only
errors I see in the AIE loging:
[Thu Jun 26 2008
Dave,
All of these are very good 'Remedy' answers. But it is likely your gut
instinct of network is correct. Went through this a few years back. Of
course the network is never to blame. One location 5 mi from the server was
much slower than a location 200 mi from the server. We used
Drew,
Trying that now, you were able to get this to work?
hbr
On 6/26/08, Drew Shuller [EMAIL PROTECTED] wrote:
Howard, try deleting and then re-creating your key fields in the mapping.
Drew
On Thu, 26 Jun 2008, Howard Richter wrote:
Good morning (afternoon or evening) All,
I am
We had some squirelliness after an upgrade from EIE to AIE and this is
one of the things we did. We found that real simple mappings weren't
returning the same number of records. I haven't tried what you're doing.
Drew
On Thu, 26 Jun
2008, Howard Richter wrote:
Drew,
Trying that now, you
You are probably referring to the QoS and ToS, but that really
shouldn't be necessary unless the issue is caused by network
saturation. Chances are, latency is the core issue. The only things
I know of to address the apparent performance issue, assuming latency
is the issue, include:
- reduce
As far as the network goes, you may also want to check the link speed on
the network cards on the servers in question and compare them to the
switch port configuration. Often times, if the link speeds don't match,
you will get a lot of funky things happening.
Tauf Chowdhury | Forest Laboratories,
Dave,
Your systems administrator(s) should easily be able to isolate the network
as the problem (or not) by running one or more utilities which will check
network round-trip times. One such tool might be the Solaris (Sun Unix)
ping -sRv command, which shows trip times to each hop or router on
Good point - as well sometimes I have seen cards set to auto detect
and you would get funky things happening as well.
On 6/26/08, Chowdhury, Tauf [EMAIL PROTECTED] wrote:
As far as the network goes, you may also want to check the link speed on
the network cards on the servers in question and
Do you have your users running reports during business hours? This
can slow down Remedy quite a bit - unless you have a dedicated
reporting server. Or perhaps you have users running unqualified
searches - that will also impact performance.
On 6/26/08, Dave Wilmot [EMAIL PROTECTED] wrote:
**
Look through the logs to identify if the slowness is on the client side, or the
server side. If you see a very long time between the time a query is sent to
the server, and the time it is received, then you will know it is either server
side, or an issue with the network.
Next, you can go to
Hello all,
Would there be an easy way to limit the number of classes that are
displayed in the CI Type menu in the Asset Console? Or would I need to add
a flag field and refrenece it in the menu qual? Thanks in advance.
Drew
Tulsa, OK
In the SHR:SchemaNames form set the 'Has Asset UI' flag to 'Yes' only for
classes that you want to see in the menus.
Hello all,
Would there be an easy way to limit the number of classes that are
displayed in the CI Type menu in the Asset Console? Or would I need to add
a flag field and
Thank you Peter. I saw that field but wasn't sure what all it was
running, other than that menu qual.
Drew
On Thu, 26 Jun 2008, Peter Romain
wrote:
In the SHR:SchemaNames form set the 'Has Asset UI' flag to 'Yes' only for
classes that you want to see in the menus.
Hello all,
Would
More information on this.
If the order of the fields matches the order of the input mapping when
sending a Create or Set method, we do not get the error at all. It's only
when the order differs.
On Thu, Jun 26, 2008 at 10:16 AM, Robert Halstead [EMAIL PROTECTED]
wrote:
*System:
ARS 6.3 Patch
Hello, List!
I'm looking for a way to get the following information and log it in a table
somewhere:
- When a user logs in
- What ARS license type the user has at that point (fixed, floating, read)
- When the user logs out/releases their token
Do any of you know of a way to record this
Listers,
I'm in the process of modifying some indexes and I've run into a
small problem. For some reason, I have some indexes that were created in the
database before they were created in the WAT and some that were deleted from
the database but not the WAT. Consequently, when I
Hi Scott,
We´ve done several tests and unfortunately, a free text field is not
the problem, we have tested with the very same summary values and free
text input, but it doesn´t make the trick. It works for some users but
others don´t get it.
We have seen that if you delete the faulting user
You may need to turn on SQL logging, and reproduce the error. The SQL log
should show exactly what statement is being executed upon failure. From
that you should be able to identify what the offending field is.
If this is always failing for the same user(s), then most likely, there is a
bad
There are two ways I know of:
1 - Write a daemon that connects to the remedy server every x min's, checks
for differences between now and last time it ran, and update those
differences to a form
2 - Write a daemon that reads the user log (that you turn on in the admin
tool), and parse the
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