Re: CMDB upgrade

Atul Take a look at the Installation and Configuration guide. The installer should handle the upgrade, however you'll need to do some manual work around permissions. Assetbase remains as BMC_BaseElement. Matt Hi All, We are currently at CMDB 1.1.5 and have customized by adding new classes,

Re: license utilization monitoring in remedy

Hi Misi, Please provide your email id. Regards, Rohini Prasher -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Tuesday, October 07, 2008 5:14 PM To: arslist@ARSLIST.ORG Subject: Re: license

Re: What's up with Turing SMI?

Hey, here's a clue: http://www.columnit.com/news.aspx Doug ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: license utilization monitoring in remedy

Manish Turn on Application-level Statistics on your server for each application that you are looking to track. We have had pretty good success in doing this for our ITSM 7.x applications. However, you should be aware of the following regarding statistics if you are using Server

Re: Pager Parameters in ITSM7

You need to have the required information depending on the pager provider of the recepient of the pager. Some paging providers require to enter a pin which acts as a sort of a password to access the pager to send a page to.   Some paging services accepts an email.   Some pager providers support

license utilization monitoring in remedy

Hello All, My query is regarding the license utilization monitoring in remedy. Is it possible to take out the statistics of how many floating licences(change and incident separately) are being consumed at a given point in time? The key here is to get the Change Floating and Helpdesk Floating

CMDB upgrade

Hi All, We are currently at CMDB 1.1.5 and have customized by adding new classes, attributes, relationships etc. I was looking in to CMDB 2.0 and see that BMC_AssetBase is no longer there. I might be late to the discussion but how is the migration process from 1.1 to 2.0? What happens to the

Re: license utilization monitoring in remedy

Hi Manish, The full version of our RRR|License Tool can do that based on the user log produced by the server. If anyone is interested in testing the application license statistics portion of RRR|License, just drop us an email. RRR|License will help you determine exactly how many licenses you

Web compression for Remedy mid-tier

So, while you are wondering who will answer your next support call and/or watching your stock tank, here's something that I have been experimenting with: web compression. It's built into most browsers and web servers, and by default it's turned off. Turning it on can really make a big

FW: JOB: Remedy Programmer/Administrator needed in Springfield, VA (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Hi everyone. I received the unsolicited recruitment announcement below, but don't have any plans to leave my current position. Just thought I'd pass it on to the list. Please contact the author directly for any further information. Mike Luttmann

FW: Remedy Developer, 6-mo, OK (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE All, Here's another job lead. Six-month position in Oklahoma City, OK. Details below. Contact Joanne Gregor for questions or resume submission. Mike Luttmann Contrary to the myths of the left, peace can only be built over the corpses of evil

Re: license utilization monitoring in remedy

Hi, I thought it allways showed in the From-field of the email header? [EMAIL PROTECTED] Best Regards - Misi, RRR AB, http://rrr.se Hi Misi, Please provide your email id. Regards, Rohini Prasher -Original Message- From: Action Request System discussion list(ARSList)

Problem create Incidents from SRM 2.1

Hi Everybody I'm newbie in SRM, I try to submit incident from SRM, I configured the next - Incident Template - AOT - Process in SRM using AOT created before - SRD using the previous process, this SRD I have it in status Deployed However when I create a service request using the previous SRD the

Re: Problem create Incidents from SRM 2.1

Are you using a registered requester that has valid location information setup in CTM:People? It pulls that information from there. Allowing quests to submit requests requires a little more configuration. Tenancy mode must be set to Single-Tenancy and you must have ar config set to allow guest

Re: Problem create Incidents from SRM 2.1

Hi Jason It's correct, my requester is registered in CTM:People, I can create incidents directly without problem in HPD:Help Desk with the same requester Thanks in advance De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En nombre de Jason Enviado el:

Re: Another Issue with 7.1 Mid-Tier Patch 3/4

We found ViewFormServlet has a problem when you include the user and password. Use the LoginServlet with the goto parameter instead http://MID_TIER_SERVER/arsys/servlet/LoginServlet?server=AR_SERVERusern ame=Bozopwd=TheClowngoto=/arsys/forms/AR_SERVER/FORM_X/VIEW_X?F100

Re: Another Issue with 7.1 Mid-Tier Patch 3/4

Fred, Thanks for the update. Unfortunately this doesn't work either. When I try it, it takes only the first parameter and then wipes out all the others. There are a couple of other aspects here that tell me it has nothing to do with the login aspects though. If it was the login aspects why

RESOLVED: SQL Delete - Slow on Import - Thoughts

ARSLIST, The issues ended up being the Indexes on the forms, Remedy thought it has certain Indexes and they did NOT match what MS SQL thought. Fixed and tested. Thanks, Doug From: Tanner, Doug Sent: Friday, October 03, 2008 8:01 AM To:

Re: Another Issue with 7.1 Mid-Tier Patch 3/4

Do you know if it has been fixed in the soon-to-be-released patch 005??? I'm waiting on that to solve a problem with form definition change errors. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action

Re: Another Issue with 7.1 Mid-Tier Patch 3/4

BTWPatch 5 was released yesterday. :) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, October 07, 2008 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: Another Issue with 7.1 Mid-Tier Patch 3/4 ** Do you know if it

Re: Another Issue with 7.1 Mid-Tier Patch 3/4

What kind of errors are you having in form definition change? The reason I am asking is that we are running MT 7.1 Patch 3 here, and we do have problems sometimes when a new column is added to a table field (null pointer assignment). I cannot say for certain if this happens on additions of

Re: Another Issue with 7.1 Mid-Tier Patch 3/4

More specific than that... and we are on Tomcat 5.5.26 which is a contributing factor to the 9350 error: Issue: Issue Summary: receiving 9350 error when trying to save a task via the midtier ...and A form definition has been changed, so unable to retrieve data. Please contact

Re: Another Issue with 7.1 Mid-Tier Patch 3/4

I got a 9351 error last evening which went away with recaching. Unable to setup data connection, which is preventing the application from working correctly. (ARERR 9351) I suspected something wrong with the cache because I didn't get this error on every form or tab within a page but only on

Modify All User's Application Preferences in ITSM 7

Hi Group, Does anyone know of a way to modify all User's Application Preferences in ITSM 7? I want to hide the Vendor and Finance tab from the Incident form. The check boxes I need to access for all user's is on the Application Preferences form. I can change my own preferences and also the

Re: Modify All User's Application Preferences in ITSM 7

Problem Solved. I was under the assumption that a user would have an entry here by default. What happens is that if a user does not make any changes to their Application Preferences, they do not have an entry on the form and would use the Default Application Settings. That is why I searched and

Thread crashing on AR Server

While we are throwing bizarre errors around... maybe someone who has more experience reading sql logs will spot something interesting, or can explain what is happening here. Last night I migrated an update to my data integration workflow (filters) that load data using AIE and then push it into

Slightly OT: Tomcat configuration for heap size configuration

I have a little confusion about what the setting should be. I am on Redhat version 4 and Tomcat 5.5.25 Currently I have the following line to set JAVA_OPT in my startup.sh file. JAVA_OPT=-DXmn1536m -DXmx2560m; export JAVA_OPT For min and max memory. But on looking online for typical JAVA_OPT

Mapping and related Business Applications in Atrium

Hi Guys, Whats the recommended best practice for representing a business application in Atrium? For example, if you have a 3 tier CRM system which is composed of 15 computer systems, how would you represent this logical arrangement? I was doing the following: BMC_BusinessService (parent) -

SLM 7.1 install issue

I am having a weird issue with the SLM 7.1 installer. This is on a Windows server with a MS-SQL db. It works fine on one box - on the box I need it to run on now though it fails. There are several things worth noting. First, during the install we always get a weird pop-up box with the

Re: SLM 7.1 install issue

Just to clarify - BMC support thinks the installer is trying to install the collector based off of our log files. Since we've re-run this process multiple times I can say authoritatively we are NOT doing that. William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157

ARS v7.1 Patch 5 Release

FYI Thanks, Bryan Waters This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not