Re: Q: Dialog Windows in Midtier

2008-10-20 Thread remprof
Hi, Open the form in admin tool. Click on the Restore down button in the form ( inside the - and x) go the bottom end of the form. pull the resizing handle in the corner. Reduce it upto the limit you want. Then save it. The dialog window will be opened as you expected. Thanks, Thivagar Sankaran

BMC Elite?

2008-10-20 Thread Luksha, Timothy
Is anyone else receiving weekly unsolicited email updates from BMC elite? I ignored their initial invitation but continue to get these mailings. I don't want to opt out and alert them that there is a human associated with this address. Dore anyone know if the site is legit and will actually

Re: BMC Elite?

2008-10-20 Thread J.T. Shyman
I opted out last week and haven't gotten another email since. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luksha, Timothy Sent: Monday, October 20, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: BMC Elite? Is anyone

Re: BMC Elite?

2008-10-20 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Yeah, it's a good site. I actually go there several times a day. Just opt out if you wish to no longer receive the emails. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luksha, Timothy Sent: Monday, October 20, 2008

Re: BMC Elite?

2008-10-20 Thread Pierson, Shawn
Same here. I wonder if they know that they are violating the CAN-SPAM Act. Perhaps we should find out who is behind it, as they can be fined $11,000 for each individual email they send out. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luksha,

Re: BMC Elite?

2008-10-20 Thread Matt Worsdell
I'm probably violating many US laws, but seeing they don't apply to me I'll not worry. Probably the same for these guys ;) Same here. I wonder if they know that they are violating the CAN-SPAM Act. Perhaps we should find out who is behind it, as they can be fined $11,000 for each

Generating email notifications from within the requester console.

2008-10-20 Thread npeterson
I am working with Remedy service desk 7.0 and have recently received a request to have a modification put into place that will allow a technician generate an update email from within the remedy console. I’m envisioning something like a field where I can make updates to the incident, push a button,

Incident creation via Email

2008-10-20 Thread Vijayalakshmi Paulraj
Hi Team. Is there any OOTB email template which we can use to create Incidents in ITSM IM module by just sending an email to the Remedy server? Just wondering if there are any OOTB templates? Thanks Regards, Vijayalakshmi

Macro Question

2008-10-20 Thread Begosh, Kevin
We want to created a macro that downloads to employees desktops, you can usually do this using %userprofile% so it is not specific to the employee. So this is what I am trying to use %userprofile%\Desktop\Report.csv So that the csv file in the macro will automatically save it to the employees

Re: Incident creation via Email

2008-10-20 Thread Matt Worsdell
You can export email templates from the Admin tool. For Incident submission, remember to use the HPD:INC:IncidentInterface_Create form. Matt Hi Team. Is there any OOTB email template which we can use to create Incidents in ITSM IM module by just sending an email to the Remedy server?

Operational Cats - Best Practice

2008-10-20 Thread Jase Brandon
Hello All, Would a couple of you mind sending me a Generic Best Practice List of Op Cats? We are completely revamping Op Cats, I know all businesses are differerent, just interested in structure, etc of Tier 1, Tier 2.. We are struggling with Add/Remove, Install, blah blah blah, Thanks, Jase

Re: Generating email notifications from within the requester console.

2008-10-20 Thread Gayford, Matthew C.
Neil, Take a look at the form called Email System. You can use that as a template for your sendmail form. Then it's just a matter of placing a button in the incident management application to call the form and writing workflow to push the data back to the work log. Matt Matthew C. Gayford

Re: Incident creation via Email

2008-10-20 Thread Sanford, Claire
There are email templates, but be aware that unless the field has public viewing capabilities, the field is not included in the template. You may have to add the fields manually to the template. That is not difficult at all. We have several processes that create a CHG ticket and a few that

Re: Operational Cats - Best Practice

2008-10-20 Thread Sanford, Claire
What kind of business is it? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Monday, October 20, 2008 10:53 AM To: arslist@ARSLIST.ORG Subject: Operational Cats - Best Practice ** Hello All, Would

Re: Generating email notifications from within the requester console.

2008-10-20 Thread Mahesh Chandra
Yeah, I would suggest the same thing as Matt. On the button click, pop up the Email system form and add the record to the corresponding (Incident/Request/Work Order/Task) Work Log. You can also build some workflow where the incoming emails with a subject of Incident/Request/Workorder/Task are

Decision trees - what causes that cool indentation effect?

2008-10-20 Thread Meyer, Jennifer L
I'm trying to create a Crystal Report of a decision tree, and I'd like to reproduce the indentation effect that shows up in the AR decision tree tables. Does anyone out there know how Remedy produces the indentation effect to start with? Jennifer Jennifer Meyer 919-754-6543 [EMAIL PROTECTED]

Reporting and dynamic group fields

2008-10-20 Thread Charles Baldi
Hello listers, I have modified several fields on HPD:Help Desk to have only permissions of a dynamic group that I have added to the form. This is to restrict access to these fields based on operational category values, or give Public access otherwise. This works fine--so far so good. However,

.NET API and Queries

2008-10-20 Thread bswrchrd
I'm building a widget to sit on a desktop that queries using the .NET API to display open tickets from the Help Desk, Infrastructure Change, Problem Investigation, and Work Orders forms for a given user and their primary group. I am having a small challenge trying to figure out how to retrieve

Re: BMC Elite?

2008-10-20 Thread Mayfield, Andy L.
Just out of curiosity, how are they violating the CAN-SPAM Act? Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From: Action Request System discussion list(ARSList)

Re: BMC Elite?

2008-10-20 Thread Pierson, Shawn
Basically, I opted out before, but I started getting it again. I'm assuming they pull email addresses from the ARS List whether we signed up or not, and even if we opt out, when they harvest the email addresses here again, it apparently overwrites the opt out. That is where the violation

problems w/jakarta for mid tier on 64-bit W2003 Enterprise

2008-10-20 Thread Savant, [EMAIL PROTECTED]
So far, we've been unable to bring the Mid Tier up using Jakarta on our new 64-bit W2003 Enterprise server. We've been working with Support for a week now, they're pointing to Jakarta as the problem. Here's what we've tried so far: - successfully loaded ARS 7.1 p002 on MS Windows Server 2003

Using Military Time

2008-10-20 Thread Paul Blasquez
Hello, I have perused the archives quite a bit looking for a way for Date/Time fields, by default, to display a 24 hour time instead of an AM/PM. This is on solaris 9, AR 6.3 patch 22. I have tried the following: Setting my env variables ARDATE, ARDATEONLY, and ARTIMEONLY and restarting the

Re: BMC Elite?

2008-10-20 Thread Will Du Chene
I don't think so.. I haven't received anything from them personally. If they were harvesting addresses, my guess would be that there would be more traffic and/or complaints. The only exposure that I have had to them is here on the list. With that being said, I am *highly* amused when one does

Re: BMC Elite?

2008-10-20 Thread Redick, Kevin
I have also received this BMC elite emails... Date: Mon, 20 Oct 2008 09:47:13 + From: Administrator Collectivex via CollectiveX [EMAIL PROTECTED] Sender: [EMAIL PROTECTED] Keep in mind the rmsportal.com address is manually typed in and did not come from rmsportal.com in any shape way or