Hi all,
Thanks to everybody for having answered my message and for your comments. I
have been reviewing and I have found what I guess the root of the problem
could be.
In active link the indicated is the next:
$PROCESS$ @@:java -Dentorno=.
But if it does not run in filter, is possible
Hi all,
Thanks to everybody for having answered my message and for your comments. I
have been reviewing and I have found what I guess the root of the problem
could be.
In active link the indicated is the next:
$PROCESS$ @@:java -Dentorno=.
But if it does not run in filter, is
Hello Listers,
Since this is my first post, be kind ok? :-)
This is my question:
In a form there are two field linked to relative menus.
If an user select A from the first menu I need to put the second
menu to Display Tipe: Drop-Down list.
Else (if the user select from the first menu a value !=
You can use the Change Field action in an active link to change the menu on the
field. However, you can't add a menu to a field that doesn't already have one
attached and you can't remove a menu from a field that has a menu attached. To
work around the issue. Create 2 fields with the same
Hi Daniele,
Create an AL with Change Field action. You can attach a menu when the value
selectd as A else donot attach a menu to the second field. You can attach
a menu by selecting option *Attach Menu to Field. *I hope your problem
solved.
Thanks,
Sree
On Wed, Oct 22, 2008 at 3:55 PM, Jason
Cordialement
Hi,
Another way is
1- to have a field with a menu attached $NULL$ (this is the value to declare
in the Menu name) declared on the form : when you display this form you see
the field without the drop down list
2- When you want to see a menu attached to the field , have an AL
Thanks for your replies!
I try to explain better the problem...
I always have to display the second menu.
When the first field value is A the second field Display Type must
be Drop-Down list.
In the other cases the second field Display Type must be Edit.
I have not found the way to change only
Slightly off topic, but if you look at the Linux Install script for
arserver 7.x, you will see support for MySQL that has been commented
out. No doubt someone at BMC was playing with arserver running on top of
MySQL and left some of the installer code in the production install
script.
H.
Daniele,
If I am understanding you correctly then the property of the field
that you are trying to change is the 'Display' -- 'Display Type'
setting. Is that correct? If so then that property can not be changed
by a Change Field Action in an Active Link. You will need to use two
fields that are
I have several new users to add to 7.1 all of which would have the same
roles and
permissions as one of the existing users. Is it possible to copy the
contents of one
users profile to another? Sorry if it's obvious but we're still
learning as we go...
Thanks.
Portions of this message may be
Create a template.
-Original Message-
From: Richard Copits [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 22 Oct 2008 9:03 am
Subject: Profile Permissions
**
I have several new users to add to 7.1 all of which would have the same roles
and
permissions as one of the
Thanks Jason,
problem solved!
Best Regards
Daniele
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Hi Aniruddha,
I have been meaning to answer this mail for a little while...
You asked about IVR integration with mid tier.
We have done this and have it running in several production systems.
Let me know if I can help you with anything.
Cheers
Mark
REM Solutions
Madrid
Spain
Date:
I was just doing some more reading and it is a little confusing on how
it works. You may need to add entry points to the forms within the
application.
James Hamilton
Business Systems Manager
The NPD Group, Inc.
900 West Shore Road
Port Washington, NY 11050 USA
+ 1.516.625.2468
On Oct 22, 12:16
You can create a People Template and assign Permissions, but unfortunately
the People Templates in ITSM do not allow you to attach roles in the
template. This will get you halfway there.
If you have a large amount of People records to create, you may use the data
import spreadsheets where you
:-) Believe me the more you read on this, the more confusing it gets. We
do use applications (associating forms to those applications, etc). There
is even a default application called AR System Administration. Since
this application is a deployable application, it gets it's own header on
the
OK. Thank you!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LisaD
Sent: Wednesday, October 22, 2008 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Profile Permissions
You can create a People Template and assign
Hello All!
I need to intall 2 servers on a single machine. Do I NEED to set one of the
severs to use portmapper? I installed the first and am having quirky
problems. If I rpcinfo -p the server there are no RPC ports assined to
Remedy. I have confirmed the /etc/rpc file has been updated to
Yes
One can use pmapper on only one and the other will need to be assigned
a specific TCP port. The server install talks about this.
On Oct 22, 2008, at 1:30 PM, Steve McDonald [EMAIL PROTECTED]
wrote:
**
Hello All!
I need to intall 2 servers on a single machine. Do I NEED to set
one
No...at least one of them needs to have a configured port, but both of them
can use configured ports, and you don't NEED to have either of them register
with portmapper.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald
Sent:
Let's see if I can summarize what I've done to combat this.
I've created a backend form to hold the data on Oldest Unsent Email
Message. I have an escalation that runs every half hour to set a flag
if the email service needs to be restarted.
I have a filter that runs on modifications to that
I understand the can only use for one concept but MUST I use portmapper at
all?
On Wed, Oct 22, 2008 at 10:49 AM, Frank Caruso [EMAIL PROTECTED]wrote:
Yes
One can use pmapper on only one and the other will need to be assigned a
specific TCP port. The server install talks about this.
On
Hi All
has anyone installed or is running Patch 8 of Incident Management?
We are looking to upgrade to this patch, but have heard that this patch is
dependant on Patch 7, and Patch 7 must be installed first. Also I have been
told that most of my customizations will be over-written by these
We are seeking Mid and Senior level Remedy Consultants based in Texas-
preferably Houston or Dallas.
*These are permanent positions with generous salary, bonus, benefits and
vacation packages. Senior Level Candidates must have ITSM implementation
experience.
If you're interested please
I was trying to troubleshoot an issue with a user getting an error that they
were already connected from another machine. I figured no problem I can
look at the logs and find the IP address of the already connected machine.
Our ARS 7.0.01 patch 6 server is not capturing the the IP addresses in
It should record the old and new ip in the event you perform an
override, not when someone is authenticated without an override. Is
this the case?
Axton Grams
On Wed, Oct 22, 2008 at 3:02 PM, Jason Miller [EMAIL PROTECTED] wrote:
** I was trying to troubleshoot an issue with a user getting an
I am trying to rebuild by Dev box. Every time I try to install ARS I get
an error message:
Could not connect to the ARSystem with the parameters given. Do you want
to create ARSystem as a new AR System Server?
Any idea what this error means? I just did a clean install accepting all
the defaults.
Nope, doing an override does not capture the IP either. Do your logs
capture the IP for an override? What version are you running?
I just looked through our archived logs and the last time an IP address was
captured is right before we went from 7.0 no patch to 7.0.01 patch 6 in
March. The old
It's telling you that your current instance of ARSystem isn't upgradable,
patchable, or reparable. You want to say, Yes, you DO want to create ARSystem
as a new AR System Server.
Jennifer
Jennifer Meyer
919-754-6543
[EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
Hi Jennifer,
I tried that once and it failed in the end. Tried a second time and it
took. Not sure why the installer thought I was doing an upgrade. I
uninstalled ARS AND Sql before trying the install.In any case it is
working now.
Thanks,
Brian
Brian Sokol
Manager, Desktop Services
Sometimes it gets hung up. I'm not sure why. Glad it's working for you.
Jennfier
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Sokol, Brian
Sent: Wednesday, October 22, 2008 4:07 PM
To: arslist@ARSLIST.ORG
Subject:
Wow, looking though our logs, there are no IP's either. We are on
7.0.1 patch 1 20070654. Our entries look like this:
USER TID: 10 RPC ID: 0005132427 Queue: Fast
Client-RPC: 390620USER: XXX /* Wed Oct 22 2008
12:43:55.1121 */ IP CONFLICT (client-type:Unidentified
Sounds like you are just as surprised as I was yesterday when I told the
user no problem, I can just look at the logs
Jason
On Wed, Oct 22, 2008 at 1:30 PM, Axton [EMAIL PROTECTED] wrote:
Wow, looking though our logs, there are no IP's either. We are on
7.0.1 patch 1 20070654. Our
Can anybody with ARS 7.1 confirm if the IP address is missing in their logs?
Jason
On Wed, Oct 22, 2008 at 1:30 PM, Axton [EMAIL PROTECTED] wrote:
Wow, looking though our logs, there are no IP's either. We are on
7.0.1 patch 1 20070654. Our entries look like this:
USER TID: 10
You guys are using the client tool and not mid-tier, correct?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Wednesday, October 22, 2008 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: IP Conflict no longer
I show the following client types in the user logs, none of which show
IP information:
client-type:Unidentified Client
client-type:Remedy User
client-type:Mid-tier
Axton Grams
On Wed, Oct 22, 2008 at 4:44 PM, Opela, Gary L CTR USAF AFMC 72
CS/SCBAH [EMAIL PROTECTED] wrote:
You guys are using
IIRC Patch 8 does require Patch 7. Like all patches there is a possibility
that customisations may be overwritten, patches 7 and 8 are large so the
risk is increased.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz
Sent: 22 October 2008
AR Server 7.01 patch 6
Has anyone experience Dataload Console Validate issues. (Data Management
patch 9005)
I run the convert , then import, it brings it into the staging form, but
when validating it hangs on pending.
It never validates.
Things I've tried.
Removing the entry in the
We haven't tried from MT but have tried from WUT and LANDesk Process Manager
(which shows as Unidentified Client).
Our problems was that one of our developers was using a non administrator
account to build a LPM process in the design tool on his PC and their
LANDesk server was trying to connected
I received confirmation from BMC Elite that they harvested my work email
address from the BMC Developer website.
On Tue, Oct 21, 2008 at 3:04 PM, Will Du Chene [EMAIL PROTECTED]wrote:
**
I don't think so.. I haven't received anything from them personally. If
they were harvesting addresses,
In a report I have written there is a requirement to show tickets by age, for
example All Open Tickets by age 1-7 days, 7-14 days,14-21 days and 21-30 days
for the first one I can use the Last7Days function, but I cannot find any
functions for the remaining 3 ages.
Does anyone know how to do
Hi Kathy,
My name is SPrasad and i an new to this forum. I really need some help. Now
I got a requirement from my client. The requirement is we need to send the
people data from a staging form into V7 CTM:People form. We are getting this
data into staging form from a View form. And from there I
Hi Mary,
My name is SPrasad and i an new to this forum. I really need some help. Now
I got a requirement from my client. The requirement is we need to send the
people data from a staging form into V7 CTM:People form. We are getting this
data into staging form from a View form. And from there I
I experimented with ARS 7.1 no patch tonight and found that the IP address
was not logged. One nice surprise was that IP conflicts do not create an
entry in the arerror.log any more. I always found it frustrating that IP
conflict errors take up the majority of our arerror.log.
On Wed, Oct 22,
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