Hi Joe, Frex and the rest of the list,
What I am looking for are the tickets assigned to my group but not to me. The
search is 'Status' Closed AND 'Assigned Group' = Applications AND
('Assigned Person' != Mark Brittain OR 'Assigned Person = $NULL$)
Is there is a better way to write this? All
I've been asked to look into disabling how an Incident status changes to
Assigned if one support group assigns the ticket to another support group (or
person in a different support group). The request from management is that once
the incident is in work in progress status, it should stay that
Hi all,
Does anyone know of a way to determine what application a given form belongs to
using the Remedy API? So far, the best I've come up with is to pull a list of
all the applications and then pull a list of forms for each application and
then load that into a lookup data structure. That
Hello,
This morning my mid tier was displaying JSP errors when trying to access
incident module or change module. I couldn't even flush the cache via the Mid
Tier Config Tool.. I had to restart IIS.
What logs should I check to see what happened?
Thanks,
Marcelo Martinez
Hi Jason,
ARS ver. 7.0.3
CMDB ver 2.0
OS : Windows XP
The first time when I went ahead with the installation everything was fine.
But once the license expired the issue started.
Regards
Arnab
On Wed, Mar 10, 2010 at 9:53 PM, Jason Miller jason.mil...@gmail.comwrote:
** Hi Arnab,
You didn't
Raj,
Is it really a character menu that you are attaching?
If it is a search or sql menu you may have a qualification problem.
Have you tried attaching the menu to the field attributes just to make sure the
menu will work with the field?
---
John J. Reiser
Senior Software Development Analyst
**
Thank you to the person that helped
me off-list. For posterity, here was the fix:
-
The Advanced Search is one of the
fields in the list of options.
If you dont see it do this:
1. Login to Admin Console
2. Go to Manage Groups - Modify
Group . Select the Group Name that this rule is being
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attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
I am in the process of customising the CI relationship viewer. In the
BMC.CORE.CONFIG:BMC_UIComponent you can define a list of attributes you want
shown up when hovering (if this is the correct word to use) with the mouse over
the CI Icon. Is there anyway you can either not show the attribute
All,
I am working on a requirement that whenever a user closes a Remedy
ticket, system should automatically email customer a word document
(content of the word document is coming from the Remedy ticket)
I have some idea of auto generating word document:
* create a word template
Hi David,
Tried to follow almost all the steps below and it did not work.
The only thing I am left with is contact BMC customer support for the same.
I will try to do that and will update all
Regards
Arnab
On Wed, Mar 10, 2010 at 8:36 PM, Easter, David david_eas...@bmc.com wrote:
**
Some
This really goes against best practices; if possible I would push back :)
Assigned typically implies Ownership and/or responsibly has been established
Proper notification goes to the Assigned to Group or Individual
Work In Progress implies - Active Work is being performed on the Issue that
not
I'm having a problem where if I have a relationship between a CI and a change
or incident, if I update the CI, it takes anywhere between 5 minutes and 5
hours for the updates to show in the change/incident. The CMDB Association is
being updated immediately, but the Change or Incident
Dears,
I have issue when users submit the change request some of the change
requests become scheduled and the Approval Status ( Closed ) , and the Audit
log for these cases *change Request Status =* Request for Authorization ,
then find out that the change status is Scheduled and this not
Hi All,
Thank you for the help and suggestion.
I was using Admin tool V7.5 when i was seeing this error. I went back and
downloaded Admin V7.1 and its working fine there.
I am able to select the desired field as key field.
Regards
Renjini
On Wed, Mar 10, 2010 at 11:24 AM, LJ Longwing
Did you pass?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Fri Mar 12 05:04:02 2010
Subject: test
**
Renjini,
The key field must meet a variety of very specific conditions. What you are
seeing is that there are 6
fields on the table that meet the specific criteria for being a key. The field
you want to select does not
meet those criteria.
Now, the criteria have changed over time. You did
All,
We are on ARS v7.5 p4 on a windows 2003 server. I have configured 2 incoming
mailbox and 1 outgoing mailbox. When I disable the incoming mailbox
configuration records, outgoing works.
To debug this issue, I ran ar email in debug mode using the EmailStart.bat file
and found that after
Hi Listers,
Does anybody have Remedy 7.6 ITSM Suite documents?
If yes please share them or let me know the links.
Its very urgent.
Regards
Arnab
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Hi All,
I created a view form on a DB table , while i am trying to do a search on
the form i see the below errror
*ARERR [552] Failure during SQL operation to the database : ORA-04063:view
ARADMIN.T2179 has errors*
* *has someone seen this issue before? how can i debug the same??
--
Regards,
Also when I enter valid credentials it just keeps prompting me again and again.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rod Harris
Sent: Thursday, March 11, 2010 12:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help
Hi,
I have created the OLE spell check plug in found in the integrating
guide.
It works well but I'm wondering if it will have any impact on
performance on the server.
My understanding is that it shouldn't since everything is run on the
client's machine.
However, I read that there are some OLE
Brian,
You may need to go into each report with Crystal Designer (Developer whatever
it's called) and Verify Database or even use the Update Data Source location.
I've had to do these tasks when moving reports to new systems.
HTH,
---
John J. Reiser
Senior Software Development Analyst
Hi All,
I created a view form on a DB table , while i am trying to do a search on
the form i see the below errror
*ARERR [552] Failure during SQL operation to the database : ORA-04063:view
ARADMIN.T2179 has errors*
* *has someone seen this issue before? how can i debug the same??
--
Regards,
Mano
See. Some people don't want to pay much for ARS developers.
DAn
Dan Wangler
da...@swbell.com
972-979-1970 (Cell)
http://www.linkedin.com/in/danwangler
http://www.linkedin.com/in/danwangler
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
Dearest Redneck Son,
I'm writing this slow because I know you can't read fast. We don't live where
we did when you left home. Your dad read in the newspaper that most accidents
happen within 20 miles of your home, so we moved. I won't be able to send you
the address because the last West
Hi,
I'm using the OLE spell check active link in the Integrating guide.
I'm wondering if this would have an impact on performance.
I'm pretty sure that it shouldn't since the OLE is a client command.
I built the spell check on the HPD:Help Desk notes field.
Thanks for the help
All,
One of our customer has ARS v7.1 and ITSM 7.1
When they try to save a change request (some times) get the following
'Caught exeception: 't.LoadResultsList' is null or not an object
This is all on mid-tier (tomcat / IIS)
Atul Vohra
This means the Search Results List for the web has been corrupted.
Remove all the fields and rebuild. Last time this happened I removed
all but one field then used migrator to rebuild the whole thing, worked
fine after the rebuild.
-Original Message-
From: Action Request System
We're using AR System 7.1 p5, Mid-Tier 7.1 p5 with Tomcat 6.0.
I've been trying to change a single form to utilize custom CSS styles for
the field tags. This form will be displayed during briefings and they want
the font size for the fields to be larger than the default. This form is not
part
Lyle,
Based on my short research this morning, I don't believe that the form knows
what application it's a member ofnot independently at least. The
process of pulling the applications and doing something similar to a
'.contains()' on the form list shouldn't be too time consuming.
_
I would recommend looking into Perl's com interfacethere should be
examples online on how to open and edit office files through perlthen
you can use ARSPerl to get the info out of remedy and use perl's smtp
interface to email the files out.
_
From: Action Request System
Mark,
With regards to the admin tool, I have noticed that if your server window is
set to active links and you modify and save an active link, the save takes
longer, as the objects in the server window are refreshed in the background. If
you haven't selected a specific object type in the
The only way I think this is possible is to localize the system error message
catalog and to modify the message in form AR System Message Catalog
To localize the system error message catalog, do this:
In Server Information , in the Advanced tab, check the Localize Server
checkbox. You may need
Why not download them from the BMC support web site?
Guillaume
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of Arnab Baral [arnab...@gmail.com]
Sent: Friday, March 12, 2010 5:20 AM
To: arslist@ARSLIST.ORG
Subject: Remedy
(Disclaimer) It is Friday and I am cranky! People need to stop bashing
and attacking the people who post jobs here. I am not looking for a job
now, but I would appreciate their posts if I was
I would think that for those looking for work, something is better than
nothing. It is a Junior
Claire,
I agree completely. I have two sons who like what I do for a living and
are learning the ropes and writing their first applications. This is just
the kind of post they'll be responding to with a little more experience.
Keep them coming!
BTW, I just got back from two weeks on the
I will be out of the office starting 12.03.2010 and will not return until
17.03.2010.
Hello. Im on business trip with limited email access.
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I am testing the use of Advanced Interface forms. I’ve followed the
instructions in the SRM 2.2 Admin manual (appendix A) – copied the
form SRS:AdvancedInterface_WithBackend Mapping to a new form with a
naming convention for our use (pg 341). This is the only form I
copied. I then copied the
But wouldn't it happen to every one using the web? And all the time?
Atul Vohra
-Original Message-
From: Pargeter, Christie :CO IS [cparg...@lhs.org]
Date: 03/12/2010 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.1 - Change Management
This means the Search Results List for the
According to me, OOB worflow for AIF is shared workflow and you should
attach them to the copied forms.
E.g. To make a new AIF. I will open SRS:AdvancedInterface_WithBackendMapping
and Save as SRS:AdvanceInterface_MyNewAIFName(to make a copy). Select all
the Activelinks and Edit them to attach to
Good morning,
I have created 2 Filters that run against any non-Standard Change
Request.
The first filters executes on Modify and the Run If statement is: (
'Change Request Status' Planning In Progress) AND ('Change Type' !=
Standard Change)
If true it reads a filed from another
Hi Kevin,
Have you considered using Abydos Designer as an alternative ?
This would provide you with more flexibility to create whatever SRM
processes you need without having to create any PDTs or AOTs
Please visit the Abydos website at http://www.abydos-workflow.com
www.abydos-workflow.com
I meant to post this earlier but it had something to do with the data
visualizer. Added a different version and all is well
Sent from my iPhone
On Mar 11, 2010, at 5:13 AM, Simon Urquhart surquh...@abydos-workflow.com
wrote:
**
Hi Kevin,
Have you considered using Abydos Designer as
Its not available.
Can you confirm that you have seen it?
Regards
Arnab
On Fri, Mar 12, 2010 at 9:11 PM, Guillaume Rheault guilla...@dcshq.comwrote:
**
Why not download them from the BMC support web site?
Guillaume
--
*From:* Action Request System discussion
What about doing your check with Active Links instead? That way, you can stop
the save action before it gets to the server and change the status of the
ticket in the display back to what you want.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
**
Also, I'd think that having a security
clearance would have a value that should be factored into deciding if this
were an acceptable wage. I've never delved into government work,
so I don't know how much value that has, but its gotta be worth something.
Thad Esser
Remedy Developer
From:
Interesting
Remedy skills being passed from generations, like a craft in the middle ages
With the cost of college education going up continuously, and seeing no end in
sight to this trend, and on top of that getting a degree that does not provide
you with the necessary education and skills
It shouldn't be, but realistically, I need to do it for every application if I
want the full set of data, and while each individual application doesn't take
too long, getting them all takes a good 30 seconds or so. That wouldn't be so
bad, except that that's happening as the result of a user
it's definitely there, I just checked it
Guillaume
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of Arnab Baral [arnab...@gmail.com]
Sent: Friday, March 12, 2010 12:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.6
I can't get my kids to think programming is coolmaybe it's a girl
thing...
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Friday, March 12, 2010 10:26 AM
To: arslist@ARSLIST.ORG
Subject: OT - Junior Remedy
I have seen it here:
http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=175293
Obviously, you'll need a Support ID to get in. but you have that.
Enjoy,
Matt R.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Arnab Baral
Good thing is, it gets you a Clearence
On Thu, Mar 11, 2010 at 5:27 PM, Dan Wangler da...@swbell.net wrote:
**
Mano
See. Some people don’t want to pay much for ARS developers.
DAn
Dan Wangler
da...@swbell.com
972-979-1970 (Cell)
http://www.linkedin.com/in/danwangler
This might get a bit complicated...but you have the role ID from the
formyou should be able to look in the role form and find out what
applications that role belongs to...it doesn't NEED to be unique, but might
be, if it's unique then you already have the mapping from role to group and
you can
Classification: UNCLASSIFIED
Caveats: NONE
I don't think anyone is saying that they would prefer to starve than
work at that rate but from what I've seen 65k is the median rate for a
Junior Remedy Dev in my area and the cost of living locally is about
half that of the DC area. Add in the
As a girl who started coding (in basic) back in grade school, I'd have to say
that thinking programming is cool could definitely be a girl thing.
Anne Ramey
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, March 12, 2010
Hi Howard,
Abydos Analyser can produce this report easily. The Produce Documentation
function can be customised to produce an Excel spreadsheet listing all the
fields and their IDs on a single form.
Let us know if you'd like to learn more or check out our YouTube channel.
My oldest daughter and I were discussing our day at work (she is the
banking industry) and she looked at me and said I still don't
understand what you do. I replied, I don't either. That's what makes
it so fun.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
Thanks a lot.
I confirm that I can see that.
Cheers!
Arnab
On Fri, Mar 12, 2010 at 11:05 PM, Matt Reinfeldt
arsl...@mattreinfeldt.comwrote:
**
I have seen it here:
http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=175293
Obviously, you’ll need a Support ID to get in…
Perfectly. I like it. You're brilliant, LJ!
Thanks!
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, March 12, 2010 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Retriving the application name for a form
**
This
now that's Friday humor :D
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Friday, March 12, 2010 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Junior Remedy Developer - Washington DC
**
My oldest daughter and I
Glad I could be of use to someone today :)
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, March 12, 2010 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Retriving the application name for a form
**
Perfectly.
Thanks for the recommendation, but Perl is a complete new language for
me. Is there any other way to do it?
Thanks,
Huiqing
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Friday, March 12, 2010 10:27 AM
To:
A junior position is still a step in the right direction for someone who
is a geek at Best Buy(no insult intended) and trying to better himself.
You get in, you prove yourself, and your salary goes up or you move on
with more experience to the next position. The position can be a resume
I am going to jump in on this.
The reply to Joshua Kitchen's listing was not intended for this list.
This was intended to be a forwarded to a personal friend I had just had
the salary conversation with. My apologies if this offended anyone. I
guess if I knew how to use Outlook and knew the
Wellyou could as you suggested use OLE/DDE to generate the filethis
process would require storing the template on the server, getting it to the
client machine, edit/save the fileyou could then save that file to an
attachment field on the form, then kick off a notification via
We are in the process of testing the move of all necessary data from an ITSM
7.0 system to an ITSM 7.6 system, which we will have to do again or at least
update prior to moving the 7.6 system into production. Several of the tables
with data are the three aliased identically (by some clueless
If you truly do not use it, then don't bring it over. You are right that
imports should create a new audit record for those entries, so nothing should
be broken by not importing the old data. You just lose that information.
Anne Ramey
From: Action Request System discussion list(ARSList)
This sounds like a browser caching issue to me - like it's mixing old and new
javascript. I would recommend having the user log out, flush their browser's
cache (delete temporary internet files) and log in again and try again. I
think you general see errors similar to this most often after
Remember that as of 7.5 when you create/ modify a CTM:People record a
new BMC_Person is created in the Sandbox then reconciled into
BMC_Person. We found out when we ran our People update job and ground
the system to a halt due to the reconciliation job running inline
instead of scheduled.
Classification: UNCLASSIFIED
Caveats: NONE
I agree, a foot in the door beats an unemployment check. However, of the
three candidate descriptions the only one that seems viable is the 1yr
w/degree. I would imagine that by the time a person gets 6 years of
experience they should be at a maturity
As an aside. has anyone else noticed that OOB these forms have no indexes?
So, if you have a large number of Incidents with lots of activity and you
try to 'View Audit Log', it may take a while to open up (I've seen up to 45
seconds or more!).. Adding a single index to the underlying
Yep, I noticed that too. That's a nasty omission IMO. In our case, adding an
index took it down to subsecond query times when viewing the audit log.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt
Sent: Friday, March 12, 2010
What field did you add an index on?
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, March 12, 2010 2:46 PM
To:
I have two indexes on the form. One on Original Request ID and another on
Log Key 1. Log Key 1 is probably more significant, because I believe that's
the field that gets joined to when viewing the Audit Log in the application.
Lyle
From: Action Request System discussion list(ARSList)
When upgrading to CMDB 7.6p1 you receive a warning saying that you need
to remove any indexes prior to upgrade so keep that in mind as well.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, March 12, 2010 1:58 PM
To:
Quite awhile ago I wrote a Ruby API for Remedy -- I always intended to
share it -- but never got the time. Today -- I made the time.
Is it perfect - no.
Is it documented - no.
Does it work - yes.
Works with ARS 7.5 back to 6.00.
Requires Kinetic Link (free/open source) get it here:
Vinay,
Thanks for your response. I had already done all the copies of forms,
ALs, Filters and Guides. (The manual says to make copies of everything
- forms, ALs, filters and guides that are associated with the original
form.) My question is do I disassociate the original Active Links and
keep
Hi, did you ever find the solution to this? I'm having the exact same
problem...
Pargeter, Christie :CO IS wrote:
Hi All - I am trying to install the Remedy User Tool (7.1 p 6) and when
I go to the ODBC Data Source Admin console and try to add a System DSN I
can't find the AR System ODBC
Hello,
Yes, Kim Olds gave me the fix. Thanks again Kim!
If you are using the 64 bit version – you can try this to configure the
ODBC driver. It worked for our 64 bit Vista and 7 installs.
Go to C:\Windows\SysWOW64 and right click on odbcad32.exe and run as
administrator. This lets you enter the
We have created an approval mapping record a change template. The
Change Template has some tasks associated to it. But when I select the
change template the approval mapping does not get triggered. But If I
manually create a change with the EXACT same categories it works. Then
I created a
http://sites.google.com/site/lkj8hgshd/gnsw3k
_
Got a cool Hotmail story? Tell us now
http://clk.atdmt.com/UKM/go/195013117/direct/01/
LJ, just wanted to let you know that I implemented your suggestion, and it
works great. For the forms we currently care about, there is no perceptible
delay while I determine the group to use from the role. Thanks again for the
suggestion!
Lyle
From: Action Request System discussion
All,
Due to some runaway workflow (which I've since disabled) I ended up
with 2.5 million records in the Distributed Pending table. This is
after manually whittling it down from 3.5 million, 1 at a time,
via the User client. Given the current transfer rate, it would take
10 days for the
In that case you dont need to keep OOB workflow attached to your AIF as its
duplicate. Yes, disassociate the original Active Links from your AIF.(dont
delete).
Let me know, if answers your question
- Vinay Vermani
On Fri, Mar 12, 2010 at 2:41 PM, Christine christineperryi...@yahoo.comwrote:
This will not impact the server at all. It uses the local client to
run and the local MS Word spell check.
On Mar 11, 12:13 pm, remedy lee haeyoon@gmail.com wrote:
Hi,
I'm using the OLE spell check active link in the Integrating guide.
I'm wondering if this would have an impact on
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