Hi,
Frederick is correct, you must use a separate Set-Fields-Action to control
the order of execution.
I response to the problem with using $TIMESTAMP$ or a temp-char-field for
the date, it has an explanation.
If the date-time-format of the Client and the Server is the same, it
should work
I used that example and was able to get the base form - child form
relationship type web service to work but my issue is going one more level. I
am not able to figure out how to map the 3 form and link form 2 and 3 (foreign
key) etc.
What I am trying to do is:
Change will be the base form (PO
Hi,
do the following
1- open the Application Administration Consol ==Custome Configuration
==Foundation == Advanced Option == Approval Process Configuration
2- the search for all the records
3- Disable All Phases except process Change Level IA - Review
4- modify the process by going to status flow
I added an integer field to the test form, did the set field and pulled the
value from the escalation policy form to the test form, then I passed the new
integer field into the process and it works. Thanks for everyone's help on
that part. :)
Any ideas one why I get an error using $TIMESTAMP$
Rezaul,
I think if I am not wrong, you can create Emergency Phase in the Process
Configuration and Assign this page the approver in the approval mappings
form. For more information please follow page number: 48 in the
Approval_Config_for_Change_management.pdf document.
Thanks Regards,
Sort of resolved the issue with doing this in the filter with the same concept.
Created a temp field for the timestamp then passed that field into the
process. :D
Sincerely,
Robert Fults
Remedy Dev.
Florida International University
Email: rfu...@fiu.edumailto:rfu...@fiu.edu
Hi,
As I stated earlier, when sending a text-based timestamp form the client,
the format of the date may not be the same as on the server.
Set a temp-integer-field to $TIMESTAMP$ and use that instead.
Another reason to do this is when client and server is located in
different timezones. The
What does a Configuration Manager do?
On Wed, Mar 17, 2010 at 1:41 PM, Drew Shuller d...@io.com wrote:
Hello, if anyone out there knows any experienced Configuration
Managers, we need one ASAP in beautiful and sunny Honduras. Clearance
will be required. Thanks for letting me post this
I thought WWRUG09 was far superior to BMC Userworld event because it took us
back to Remedy ONLY focus. Nothing against the other products but generally
they have a different audience and often are not as, shall we say, FOCUSED
as Remedy people are.
The tutorial format was very good. We are
Hi All,
I want to remove the leading space from a field on save and thought LTRIM would
do the trick but it is not. If the entry in the field is like this
Here is my update
I want it to be this
Here is my update
I am using a set field Update LTRIM($Update$) after the information is
Mark,
You will also want to do a replace() to replace the enter character with
ltrim will get rid of spaces at the beginning of the character, but
enter is not a space unfortunately.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Hi everyone, thanks for the interest. I copied the job description
from the Harris website. Send me resumes and I'll put them in front of
the director.
Drew
Apply Harris Configuration Management Procedures and Guidelines
(S-405-002) to the C4S program to create and maintain the hardware,
Hi All,
I hope your day is going well.
Maybe I am missing the obvious thing here or something like that.
I am wondering if anyone else has experienced this issue and can maybe
point me in the correct direction.
On 32 bit Redhat Linux, running ARSperl 1.92 (beta) It does not seem to
find my
Mark,
LTRIM removes leading spaces (specifically space bars) and not leading carriage
returns. To remove leading carriage returns, you might need to write a stored
procedure in your DB to do it for that specific field and then called that SP.
Cheers
Joe
**
That works, Thanks LJ
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, March 18, 2010 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: LTRIM Question
Mark,
You will also want to do a
We are experiencing about an hour and a half delay in the sending of
emails from Remedy in version 6.3. Any idea how I can improve the
performance?? I have seen items for 7.0 but I am on 6.3.
Ron Suwanski
Remedy Administrator / Developer
DeVry Inc.
814 Commerce Drive
Oakbrook, IL
Just wondering -- did you consider Kinetic Link?
http://www.kineticdata.com/Products/KineticLink.html
(free/opensource)
(There is nothing wrong with using ARSPerl -- just suggesting an
alternative -- if it solves your problem)
I think it would avoid all this hassle.
And -- if you
It might be necessary to add /usr2/api75p2/api to your system's
LD_LIBRARY_PATH variable or to run ldconfig /usr2/api75p2/api.
Regards,
Thilo
On 18.03.2010 17:08, William Abdo wrote:
**
Hi All,
I hope your day is going well.
Maybe I am missing the obvious thing here or something like
Has anybody done or seen reports generated from Remedy data using SAS?
We have such a setup that has worked fairly ok so far, but since there is no
longer any SAS expertise in house, I'm trying to figure out if I should keep
SAS or move away from it to what's more common...such as Business
All,
In case you haven’t heard about this, I’m sending details about a live
webcast next Tuesday (March 23) at 11am ET with Doug Mueller and Dan Turchin
about the hottest trends in IT. Doug will discuss how to give your
organization an advantage with new technologies like mobile apps. Bring any
Change Management 7.0.02
Field 'ASCHG is set up for auditing. Audit Option: is set to Audit and
Audit Log Key: is set to None.
Is it possible to report on the audited data?
Looks like the data is captured in form:CHG:Change Request Audit (in which
table points to
Ravi,
Having never used SAS, I can't comment directly on it, but just from your
description it sounds like a fairly robust system that provides for your
current needs. Realize that when moving to BO, if your company doesn't
already have a BO architecture online, that doesn't come with ITSM and
While migrating data at the table level from an ARS 7.1 - ITSM 7.0 system
(cloned from current production) to an ARS 7.5 - ITSM 7.6 system I have noticed
a fair amount of malingering data in the NTE subsystem, with transaction dates
between 10/28/2008 and 2/25/2010 (when I took the snapshot of
Thank You for responding:
I did checked the LD_LIBRARY_PATH and the API path is in the list, see
below:
LD_LIBRARY_PATH=/opt/oracle/app/oracle/product/11.1.0/client_1/lib:/lib:
/usr/lib:/usr2/api75p2/api/lib:/usr2/api75p2/bin:/usr2/api75p2/api:
It must be something really obvious.
Any Other
William,
IMHO there are some of the libraries missing under api/lib. I've copied them
from ar_install_dir/bin to ar_install_dir/api/lib and everything works fine.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
Looking again at your original post, the line
ARS_LIBS = -lnsl -lpthread -L/usr2/api75p2/api/lib -libicuucbmc
-libicui18nbmc -libicudatabmc
looks a bit strange. It should rather be:
ARS_LIBS = -lnsl -lpthread -L/usr2/api75p2/api/lib -licuucbmc
-licui18nbmc -licudatabmc
Regards,
Thilo
Thank You Conny,
Your opinion is more than Humble.
Good Idea, I did in fact try that when the LD_LIBRARY_PATH did not do the trick.
The results did not change with the copy. I can see the libraries in the API
directory, they are in the -L path and yet for some reason it appears to be
ignoring
I know there is an escalation on NTE:Notifier that will delete records
21 days after creation.
When you go to Incident/Change/...'s Audit Log and click on the
Notification tab that table is displaying records from NTE:Notifier Log.
From: Action Request System
WOW, Thank You all for your assistance.
I am not sure why I decided to do this, I got fed up and re-extracted ARSPerl
1.92 and made the three modifications and WALLA! It completed without the No
library found messages.
You all are great.
Respectfully,
William Abdo
Verio - Boca Raton
Remedy
I must have that escalation disabled or missing... as I have over 500,000
records in the NTE:Notifier Log since. In fact, if I perform an unqualified
search, I get an error message after about 1 minute stating ARERR [8936]
Compression of file failed.
From: Action Request System discussion
Okay, then I DO need to migrate the 577,462 records in the NTE:Notifier Log
over if I want the Incident (etc.) Audit Log forms to work properly. I had
already brought over 193,441 records from HPD:HelpDesk_AuditLogSystem, so that
part of the Incident Audit Log is populated. I have rrrchive
That is indeed strange..
Does the same thing happen when you try to set a date to the current form? Or
does that happen only for dialogs?
If it works correctly on the current form, what you could try doing as a
workaround is set it to the current form, and then pass that value on Window
Open
Hi
I add the instruction userInfo.login(); in the java program, but appear the
same error
ERROR (91): RPC call failed; ONC/RPC call timed out
Thanks
Regards
-Mensaje original-
De: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]
En nombre de Jarl Grøneng
The first thing to check is how many emails do you have in your AR System
Email Messages form. Purge all that you can
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Suwanski, Ron
Sent: Thursday, March 18, 2010 12:10 PM
To: arslist@ARSLIST.ORG
Before doing a login, debug and verify that the various userInfo properties
are set to the expected values to verify your getProperties is working
properly.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillermo Alfredo
Hi Ron,
I am on 6.3 patch 24 and had a similar problem about 2 years ago. I added a
second mailbox and roughly load balanced by sending external mail (customer
updates) though one box and internal mail (ticket assignments) out the other.
As suggested below I delete after send.
Check your
Hi,
We have some direct SQL in filter action to write data to file on server,
and
we also want to get a number of rows from direct SQL.
Is it possible to return the count from the SQL to remedy?
We're able to get the column values from the SQL Result Column 1 - 10, but
could find the way to get
When you do your 'select request_id...' query, create another setfield after
that one and set the field you want with $LASTCOUNT$that's the count of
the last search performed...in this case your direct sql select statement.
_
From: Action Request System discussion list(ARSList)
Wow you're timing is good. I just finished writing this report. The
forms you want to report against are HPD:HelpDesk AuditLogSystem for
incident and CHG:ChangeRequest_AuditLogSystem fpr change. I used the
field Original Request ID to map to Request ID (not to be confused with
Infrastructure
Also try not using the word Count in your AS section. Sometimes DBs
don't like you using their reserved words here. What happens if you
just do SELECT COUNT(*) from ... then try SELECT COUNT(*) as CNT from
...
From: Action Request System discussion
Marcelo - the escalation is on NTE:Notifier not NTE:Notifier Log.
If you use MidTier the email link that people get when a new ticket is
assigned to them goes to the NTE:Notifier screen. Then workflow on that
screen takes them to the correct form / records.
We had one manager her book mark
Hi Thilo,
If you do not mind, for my own knowledge and understanding.
You said the ARS_LIBS should look like -licuucbmc
However the real library names are like libicuucbmc
So where does one find the name -licuucbmc if they were looking for
additional ones?
Is it like the name libicuucbmc minus
Not until the user attempts to save, if the attachment is larger than the
allowed limit, it will error out..
Joe
From: Bhupesh Gupta gupta.bhupesh3...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Thu, March 11, 2010 6:33:39 AM
Subject: Need to throw custom error
Hi,
The library is called icuucbmc, and the file is called
libuucbmc-something. In the makefile you add the name icuucbmc to the
-l switch.
Best Regards - Misi, RRR AB, http://rrr.se
Hi Thilo,
If you do not mind, for my own knowledge and understanding.
You said the ARS_LIBS should
Thank LJ, Partgeter,
The set field using $LASTCOUNT$ right-after direct SQL set field does not
return the correct count. It seems Remedy does not populate
this keyword from the direct SQL. Changing to SELECT COUNT(*) as CNT still
no luck...
Still exploring other options... if not, we may need to
I have used SQL in a set fields action to pull the file size from the
attachment (B) table in the past (we showed the file size in a table field
in a document library). You could do that with a filter and then throw your
own error if it exceeds the threshold.
The downside is that you need to
I personally just do select count(*) without an 'as' clause and use $1$...
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Andrew Fremont
Sent: Thursday, March 18, 2010 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Return SQL Count to
I did not know that the URL pointed to the NTE:Notifier. I was asked to disable
these as management did not want users accessing ticket information at the
time. Eventually I would like enable the link at a minimum for support staff.
Christie, Thank you for the clarification.
From: Action
Hi Missi,
Thank You for your response.
So let me see here,
So, if the file is named libuucbmc then the lib is named icuucbmc.
So, if the file is named libicuucbmc is the lib named ibicuucbmc.
But in this case the file is named libicuucbmc and the lib is named
icuucbmc.
Which is why I am
Hello,
We are trying to figure an approach for operational and product
categorizations:
A technical write-up suggested the following for Operational
Categorizations:
Model #1
Tier 1: install (verb)
Tier:2: Telecommunication (service) Software
Tier 3: Voicemail (CMDB Asset)
I
Kathy
There will be many opinions on this, so I would suggest you analyse from a
different angle. You need to consider:
1. Reporting Requirements
2. Service Level Agreements
3. Routing Rules
4. Approval Rules
5. Task categorisations
6. Resolution
$LASTCOUNT$ won't work on SQL statement, you either need to
1. use Select count(*) from tablename where qual, and use $1$
returned
2. perform a set field function to return a value from a qualified
search, then use LASTCOUNT from that.
3. Refresh a table field and use
For Model #1 we will still use the Product categorizations in addition to
the Operational Categorizations. We would just have the CMDB asset on the
3rd Tier. Trying to get as much accurate info into the classification of
the ticket.
Reporting Requirements was the reason for the two
Funny thing… I was just going over Categorization in the ITSM 7.5 Admin course
part 1. ☺
One of the examples their fictitious company used in figuring out how to define
Ops Tiers is: I need the support to Tier1 Tier2 on my Tier3 (I need the
support to install software on my desktop).
There is
We added workflow here to see if the person was support staff and if so
to send them the URL. But careful since the ootb workflow says if Login
ID = NULL then don't send the URL and if Login ID != NULL send the URL
the AR Task icon.
From: Action Request System
Very, Very, Very interesting. I did look for the :ChangeRequest_AuditLogSystem
form. I am glad I am not crazy. Come to find out the alias is incorrect and
there are 3 HPD:HelpDesk AuditLogSystem forms.
Great tip about Request ID!! This saved me a bunch of time. Thank you.
Kimberly
56 matches
Mail list logo
