Hi List - I've got a question that I hope is really simple! We have had several
users complaining that when they click on the ellipsis (the three dots) on a
Date/Time field, the Date/Time dialog box opens up and the time portion is
displayed as 00:00:00. Other people have said that when they
Hi,
If you want to be sure, create active-link with set-field action, where date
will be changed to present time.
Cheers
Konrad
TopPositions
Really only one secure Plugin SSO for BM Remedy AR System.
Http://www.remedy-sso.com
From: Action Request System discussion
Hello,
Creating a vendor form, I indicate the next in vendor properties:
//LDAP_DIRECTORY_SERVICE_HOST/BASE_DN??sub?(objectclass=OrganizationalPerson)
I get a list of fields and choose some of them. Once created the form, I
cannot see the results in Remedy. When accessing to it, and doing a
Not to be picky, this is more ha than dr. Unless the other box in the
group is in Dallas which is not recommended.
Just create a second box put oracle on it as well turn on and test..
Shutdown ars side dataguard oracle ship box to Dallas and have ready
for standby... That is dr..
Ha is
Hi
After lot of modification system atlast started except the mails.
But now i am getting this error in the log
Apr 14, 2010 5:01:10 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: You must have a Help Desk Fixed License to modify case information.
Apr 14, 2010 5:07:15 PM
That sounds right!
On Tue, Apr 13, 2010 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote:
**
Are you referring to the minimum startup and max memory that java heap
would be using?
Joe
-Original Message-
*From:* Action Request System discussion list(ARSList) [mailto:
I have a free form character field and need to extract digits from that field -
may be in a filter? Am on v7.1, oracle.
Any one has some function they used (like in sql or may be combination of
strstr??) Looks painful to me.
Help please
Atul
Hi,
I'm confused on this prefetch 'feature' in midtier.
The way I read it is that only when a server is restarted will the
forms (on the web server) reload in order to save time when the first
user logs in.
So instead of loading HPD:Help Desk when a user first hits it, it will
load by itself when
Hi,
I would probably loop through the whole string.
There are several ways to do this, and if the text is not too big, this
could be a way to do it using three filters in a filter-guide.
run-if()
set-fields
tmpStr = $string$
tmpStrDigits = $NULL$
#loop
runif('tmpStr' LIKE [0-9]%) #
If the 7.1 prefetch pushes files to the client, I, too, would be surprised.
What I understand is similar to what you do - it pre-caches the file
definitions to the Mid-Tier server, so that if the client has to re-cache,
it doesn't have to wait for that first step of caching from the AR server
to
Depending on how the data is in the string (and since you are on Oracle) you
can use the Regexp_REPLACE oracle function
In a Set Fields from SQL action set a field equal to $1$ from:
SELECT Regexp_REPLACE('$source field$ ',
'([[:cntrl:][:punct:][:space:][:alpha:]])','') from DUAL
This will
Well,
I agree that the secong part is confusing, and it deffinitely does not
happen the way you refered, have no idea where you got this info from, but
generally a sales persons (even from bmc) are not a good source.
So, the benefits are, as you said, that the forms are pre-cached,
For us the most significant part of the pre-fetch is that the form is
translated. It is translated to Java code and cached. This cache of
Java code is available for any request for the form. We found that the
translation takes significant server processing resources that impacts
the
If you are in an Oracle database, use the function TRANSLATE to replace all
Alpha characters with either NULL or space or whatever else you wish to..
This will leave the string with only special characters and numerical
characters..
I am not sure if TRANSLATE works on MS-SQL but you could give it
On MS-SQL, trying to replace one character with Null is not a good idea.
Fluxman
--Original Message--
From: Joe D'Souza
Sender: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Sent: Apr 14, 2010 11:07
Subject: Re: Extracting digits from
You can trigger the Prefetch by bouncing Tomcat. You don't have to
reboot the whole server to trigger it.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of remedy lee
Sent: Wednesday, April 14, 2010 6:45 AM
To:
I am looking for a number of ITSM consultants with experience of DSO and
CMDB, please contact me on the below details as soon as possible to
discuss your availability.
Greg Park
Business Development Manager
Fusion Business Solutions (UK) Ltd
Tel: +44 (0) 208 814 6194
Mob: +44 (0)
Lisa,
I highly doubt there is a limit like that.. Check your web server log files
to see if there is a web server level error that was reported at that time.
I'm inclined to think you might have encountered a out of memory error on
the web server that may have resulted in that. In which case
Jim,
Just curious.. What are the limitations that you encountered replacing a
character or a string with NULL on MS-SQL.. And what version of MS-SQL??
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Jim Fox
Sent:
Sergio,
One of the records from LDAP from the LDAP attribute that you have mapped to
the Request ID field on the vendor form has a null value. This is preventing
the ARS from displaying the information. Use an LDAP browser and try
locating that record and insert some unique piece of information
Atul:
Being an old-fashioned kind of guy, I'd loop through the source field one
character at a time, and if a character is a digit, then append it to a
temporary field. When you reach the end of the source field, your temporary
field will contain all the digits. Maybe best built as a Filter
Replaciing a character with Null is an oxymoron in MS-SQL. You would replace a
character with a zero-length string. Null and are not the same.
Fluxman
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Joe D'Souza jdso...@shyle.net
Date: Wed, 14 Apr 2010
You are right, I just tried and it sets the whole column to NULL instead of
just replacing the specific characters in expression 2 to NULL.. It works
correctly in Oracle to the best of my knowledge..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
Hi,
We only have Discovery Foundation 1.6. Is there any other (free) way to
discover storage devices on our network, and load them into the CMDB?
I can program so I am not sure if there is way thru programming scripts to
gather this info that is part of our network. Our company will not
**
Hello,
I am building an application where menus
need to be provided for the Floor and Room fields of a CI. We are
currently using ITSM 7.0,3, but will be upgrading to a later version sometime
this year. We don't have ITSM 7.6 installed anywhere. In the
7.6 concepts guide, there is a note that
You mean works incorrectly. LOL.
F
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Joe D'Souza jdso...@shyle.net
Date: Wed, 14 Apr 2010 13:25:31
To: arslist@ARSLIST.ORG
Subject: Re: Extracting digits from a character field
You are right, I just tried
I might check Service-now out. And if I like it - I will recommend this
to my Clients. With Remedy I can't get the free demo license anymore, and
I personally am not happy with Remedy's support.
In a message dated 3/22/2010 3:06:32 P.M. Eastern Daylight Time,
robert.mole...@gmail.com
We have an environment that is HA/DR. All the ARS boxes are members of the
server group and at least one is located elsewhere, they all have different
hostnames / IPs. If our primary datacenter is rendered unavailable for some
reason the AR Server and MidTier are already running in our backup
Thad, I see fields for Room and Floor on the Physical Location CI form in
7.5/7.6. However, the Location app config form does not have them. So if
you want to add all that data for each CI, you could do that there. In
addition, those fields are in the Base Element class, so you could add the
I was curious myself so I looked up the difference. Since regedit was
16-bit and MS is just about finished with the 32-bit OS (the next few years
anyways) I found it curious that they would still have a 16-bit registry
editor.
Here some info I found:
http://support.microsoft.com/kb/141377
**
Ok, thanks. Do you know if creating
a site via the Location app config form pushes that data to
the PhysicalLocation class?
Thad Esser
Remedy Developer
From:
Rick Cook remedyr...@gmail.com
To:
arslist@ARSLIST.ORG
Date:
04/14/2010 11:19 AM
Subject:
Re: Location data in 7.5
Sent by:
It doesn't seem to.
Rick
-Original Message-
From: Thad K Esser tkes...@regence.com
Date: Wed, 14 Apr 2010 11:38:56
To: arslist@ARSLIST.ORG
Subject: Re: Location data in 7.5
**
Ok, thanks. Do you know if creating a site via the Location app config form
pushes that
I had a problem with NT 4 while creating dependencies - where regedit.exe
would not allow me to create a multi size key(or I think it did allow me to
create it but it wouldn't work), and had found a tech note about registry
maintenance back then that said I should be using regedt32 to do what I
I do not have access to an Oracle instance at the moment to try it, but I'm
quite sure that
update tablename set columnname = REPLACE('Does work', 'Does ', NULL);
commit;
would update the column to 'work'. Which is ideally what you would want it
to..
With MS-SQL it sets the column to NULL.
Joe
Do you have a problem when you request for TRIAL licenses?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of oracle...@aol.com
Sent: Wednesday, April 14, 2010 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re:
The alternative, or in addition to, is to relate the computer system CIs (or
any other CIs) to the Physical Location CI.
There is a relationship type called Element Location
Guillaume
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
**
I had considered that, but its overkill
for what I need right now The Region/Site Group/Site/Floor/Room attributes
are adequate for specifying the location of a CI. I was just looking
for the best place to put my list of possible floors and rooms to use as
a data source for lookups and menus.
Has anyone out there successfully integrated People Soft Purchasing to
Remedy 6.3 AM Module? I am looking for a relatively simple way to connect
the 2 systems so when an asset is received thru PS an asset record is sent
to Remedy Asset Manager automatically. Surely we aren't the first.
I guess that's fine for now.
Keep in mind that a lot of foundational data (people, groups, locations) will
eventually end up in the CMDB, since for ITIL pretty much anything is a CI...
Guillaume
From: Action Request System discussion list(ARSList)
Hello all,
I've got one filter that checks for a change in a field called
AssignedToTech that seems to be running even though the field didn't
change. I ran a SQL log but didn't see any kind of insert statement
that referenced that field. My Runif: 'AssignedToTech' !=
'AssignedToTech'
Sometimes
Instead of Runif: 'AssignedToTech' != 'AssignedToTech'
Make it Runif: 'TR.AssignedToTech' != 'DB.AssignedToTech'
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Wednesday, April 14, 2010 3:27 PM
To:
Drew, TR is implied as the current transaction value, and does not need to
be explicitly mentioned. DB is not implied, and must be specified for
consistent behavior. So the better Run If qual would be 'AssignedToTech'
!= 'DB.AssignedToTech'
Rick
On Wed, Apr 14, 2010 at 1:27 PM, Drew Shuller
**
Tommy,
In some situations, your version will
evaluate to true, even though nothing changed.
To truly detect if a value changed,
its best to use:
'AssignedToTech' != 'DB.AssignedToTech'
Thad Esser
Remedy Developer
From:
Tommy Morris tommy.mor...@radioshack.com
To:
arslist@ARSLIST.ORG
I understand how Rick put it that the TR is implied so you don't have to
specify it but why would including the identifier cause an erroneous
result?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Wednesday, April 14, 2010
If the field's value has not changed then the TR value is NULL while the DB
value may not be NULL
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Wednesday, April 14, 2010 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: TR vs
Ahh, so without the TR specified it looks to the true current value
instead of looking for an actual transaction?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 14, 2010 3:50 PM
To: arslist@ARSLIST.ORG
**
All fields that are specified in a push
fields action are part of the TRansaction, and will therefore have a TR
value, regardless of whether or not the value has changed.
Thad Esser
Remedy Developer
From:
Tommy Morris tommy.mor...@radioshack.com
To:
arslist@ARSLIST.ORG
Date:
04/14/2010
Ok, makes sense now. Thanks for the clarification.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Wednesday, April 14, 2010 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: TR vs DB sanity check please
**
All fields that are
All fields in a Push Fields action are part of the push transaction yes, but
for a standard modify of a form if they are not changed then the TR value is
NULL.
From the Workflow Objects PDF
- Transaction Only-References the value of the field in the current transaction
only. If the value is
**
The TR value is also NULL if the field
on the form was cleared. So in that case, the TR value is null, and
the value has changed.
There's just too many variations and
gotchas to make using the TR value worthwhile.
IMO. :-)
Thad Esser
Remedy Developer
From:
Grooms, Frederick W
Oops. I typed the email wrong. I've tried the Run If as been both
'TR.AssignedToTech' != 'DB.AssignedToTech' and without the TR in the first
instance. I'm running a Notify action. I do get inconsistent results.
drew
___
Gavin,
We ran into this some months ago as we were upgrading to aruser 7.5. I
just wrote it off to a new feature of 7.5. I'd be interested too if
there's a fix for it.
Thanks,
Dennis
Coleman, Gavin gavin.cole...@computacenter.com
Sent by: Action Request System discussion list(ARSList)
Hi Listners,
I needed some Tool recommendations to slove the problem that we are having
We use Remedy 6.3 ARS and Customer support module 5.6. We have asset which
we track with issues and we can relate asset to issue. Now our eng usually
log on to customer site via SHS and try to solve problem
Hi listners,
Does anyone intergrated any KB tool with remedy ? Any recommendations?
Thanks
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
CMDB can do this. The problem you will have is that you would need to upgrade
to ARS 7.1 or 7.5 to get a supported version of CMDB.
-Original Message-
From: lakhes lak...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Wed, Apr 14, 2010 7:33 pm
Subject: Tool suggestion
**
Hi Listners,
I
There were a couple that could be integrated with 6.3. Since you already asked
about Assets being viewed with dependencies if you go to a later version of ARS
you could review if Remedy Knowledge Management could be itegrated with a
customization.
-Original Message-
From: lakhes
Remedy's RKM is the best
From: Action Request System discussion list(ARSList) on behalf of lakhes
Sent: Wed 4/14/2010 4:35 PM
To: arslist@ARSLIST.ORG
Subject: KB tool
**
Hi listners,
Does anyone intergrated any KB tool with remedy ? Any recommendations?
Hi
After lot of modification system atlast started except the mails.
But now i am getting this error in the log
Apr 14, 2010 5:01:10 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: You must have a Help Desk Fixed License to modify case information.
Apr 14, 2010 5:07:15 PM
Hi,
('AssignedToTech' != 'DB.AssignedToTech') will allways detect a change.
('AssignedToTech' != 'DB.AssignedToTech' AND 'AssignedToTech' != $NULL$)
when you want to check for a change to a non-null-value.
The execution order of your filters, and filter phasing, may play tricks
with you. A
59 matches
Mail list logo
