dear list,
is anyone willing to help on such implementation?
I have the choice:
- either the CAS authentication using the CAS client provided by Yale
University
- or the SSO class provided by BMC itself
Both need better settings as they do not work.
I have ARS 7.5 + Tomcat latest
I have no
So one hardware load balancer can be used for both the ARServer and
Mid-Tiers?
Thank you all for your response!!
Regards,
Dave Abry
On Tue, May 4, 2010 at 10:37 PM, Axton axton.gr...@gmail.com wrote:
** When using appliances like F5's LTM, there is no need to purchase
multiple load
So I have an environment with 2 AR Servers that are *virtual* servers and
are sitting behind a Load balancer. If I log into either one of those
servers individually I do not have to put the port number, but when I log in
using the alias for the load balancer it requires that I put the port number
Hi,
I am stuck at this requirement and was wondering if this is feasible to
implement:
1) When an Incident is resolved, an email goes to the customer to submit a
survey, with a survey link.
2) The link opens the survey form in the brower without the user
authenticating in the midtier. A
Forgot to mention environment:
ARS 7.0
ITSM 7.0.3
Midtier: 7 on Apache-Tomcat on a Windows machine.
Oracle 11g database.
On Wed, May 5, 2010 at 6:05 PM, Veeral Oza veer...@gmail.com wrote:
Hi,
I am stuck at this requirement and was wondering if this is feasible to
implement:
1) When an
How about prepopulating the userid from the ticket when the survey is created?
If that data is unavailable, how would the survey be directed appropriately?
Rick
-Original Message-
From: Veeral Oza veer...@gmail.com
Date: Wed, 5 May 2010 18:07:31
To: arslist@ARSLIST.ORG
Hi Rick,
The ticket data is available and the requester details are populated in the
survey. However, there is also a requirement to capture windows login id of
the user submitting the survey.
Regards,
Veeral
On Wed, May 5, 2010 at 6:10 PM, Rick Cook remedyr...@gmail.com wrote:
How about
Is there any way that the user could be sent a link to a survey that isn't
theirs? And if grabbing the user if is so important, why not ensure a login to
take the survey. Seems like a long path to satisfy a dubious requirement.
Rick
-Original Message-
From: Veeral Oza
Craig:
This is the first I've heard of this. Is your account rep a newbie? If so,
I'd suspect an education defect. Or looking at the situation logically, if
this were their policy, then why would BMC grant any license that had no
expiration date? Surely they would require us to enter a new
With the F5 LTM's you can host hundreds of farms using a single device.
Axton
These statements represent my opinions and nothing more.
On Wed, May 5, 2010 at 7:07 AM, David Abry davidla...@gmail.com wrote:
**
So one hardware load balancer can be used for both the ARServer and
Mid-Tiers?
You need to configure the load balancer to handle rpcbind traffic. This can
be done by redirecting udp and tcp ports 111 to the Remedy servers in
addition to the port Remedy listens on.
This assumes you have the portmapper enabled for Remedy on each of the
virtual machines.
Axton Grams
These
Hello,
The HttpServletRequest method getRemoteUser() will only return one if a
user has been authenticated by the JEE engine, and the user hasn't, so it
won't. It'll work if you've got SSO installed.
I would assume there's no standard way to get it through JS either as that
would provide a
With Apache you can use the Apache module mod_auth_kerb to negotiate the
security context (which sets and environment variable with the username).
mod_auth_kerb will require some configuration and requires that you have a
KDC available (active directory is the most common).
If you are using
Of course, the best way to approach this is by using some type of
transparent authentication to access the mid-tier server, then rely on that
to provide the information.
Axton Grams
These represent my opinions and nothing more.
On Wed, May 5, 2010 at 8:22 AM, Axton axton.gr...@gmail.com wrote:
I believe multi-line field values need to be denoted with [$$ and $$] if I
remember correctly.
Wes
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Tuesday, May 04, 2010 5:37 PM
To: arslist@ARSLIST.ORG
Subject: Email text
yes we have portmapper running as well as a port hardcoded on both servers.
So could we essentially hard code the load balancer to bind to our specific
port, lets say 10 every time is passes the traffic? Is that what needs to
be done so the users do not have to put that port in?
On Wed, May 5,
That sounds right, if I remember correctly as well. :P
Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList)
Yes, I get that. What I don't understand is the reason for the requirement, and
why that is the only way to satisfy it.
Rick
-Original Message-
From: Veeral Oza veer...@gmail.com
Date: Wed, 5 May 2010 18:15:48
To: arslist@ARSLIST.ORG
Subject: Re: Windows UserID
Hi
Veeral,
Here is the javascript code to do what you are asking.
However, there are a host of security protocols that come into play to allow it
to work in a browser. The mid-tier server will most definitely need to be in
the trusted list. You may also need to customize other
OK, let me see if I can be more clear in my objections.
Your management, for some unexplained reason, wants to know who is filling
out the surveys. You are trying to satisfy that requirement technically. I
am trying to address it from a business perspective, and that almost always
starts with
You nailed it Rick! Also once filled out it cannot be resubmitted/retaken
Doug
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, May 05, 2010 10:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Windows UserID
**
OK, let me see if
What if the user really felt that the services provided were very
unsatisfactory and that was highlighted by their survey results and management
wanted to the organization to contact the user (if they elect to by some means)
to clarify what their expectation was that was not met.
Most of the
Peter, that's a valid point, but he said that the user's information is
already in the survey - from the Incident. That is what prompted my initial
question of why they needed further validation of that user's identity.
Rick
On Wed, May 5, 2010 at 7:33 AM, Lammey, Peter A.
Ah I see...then you are right. No added identification is needed if there is a
incident tied to that survey with a Customer identified there.
Thanks
Peter Lammey
ESPN IT Packaging and Automation
860-766-4761
From: Action Request System discussion
Thanks! That worked.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Darrell Reading
Sent: Wednesday, May 05, 2010 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email text being stripped
**
That sounds right, if I remember correctly as well.
There are also companies with support organization compensation tied
directly to customer satisfaction surveys. In any environment like this
where the focus is squarely on customer sat with support effectiveness
measured against it and a process of continuous improvement built around
it, the
That's true, Dennis, but again, if that's going on, the organization has
bigger problems...like employees who would steal from them.
You can make something foolproof, but you can't make it damnfool proof. How
much would the cure cost vs. the disease?
Rick
On Wed, May 5, 2010 at 8:04 AM, Dennis
Hello all,
Thanks a lot for all your replies.
I totally agree with everyone. There is no justification from business
which explains this requirement. And if there is, then I am not aware of it.
Having said that, I look at it as a technical challenge to implement this
requirement. I saw a few
No, you need to forward udp/111 and tcp/111. That port is used for the rpc
port bind. rpcbind is the mechanism that says rpc program 390620 is running
on tcp or udp port X (i.e., the user tool connects to port 111 if you don't
specify a port to request the port remedy runs on). This is how a
Hi Phil,
Yes, our account was just recently transferred over to her but when I asked,
she said she would check and get back with me. When she did, she stated the
policy was stated in the purge agreement document.
Bottom line for us is we're being told to submit this purge form with renewal
So David,
Is this the next version, previously assumed to be 8?.is 7.6.03 the last
version to include the User tool?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, May 04, 2010 9:58 PM
To: arslist@ARSLIST.ORG
We just Recently went from ARS7.1/CMDB2.1/ITSM7.0.03 to
ARS7.5/CMDB7.6/ITSM7.6 in a test environment. The ARS portion took 40
minutes, the CMDB portion took 4 hours and the ITSM portion.are you
ready for this 23 hours. I kid you not.
Tim
-Original Message-
From: Action Request
Some things that drive how to approach the design:
- What are you using as the infrastructure for SSO (MS Active Directory,
Siteminder, Oracle, etc.)
- What web server are you using
- What platform are you on
Axton Grams
The opinions, statements, and/or suggested courses of action expressed in
Ø is 7.6.03 the last version to include the User tool?
I can't fully answer that question, unfortunately, at this time. However, I
would say that folks would be well served to assume that it is - and then be
pleasantly surprised if it continues to be included in later releases. Whether
this
David,
Thank you for the information on the new release and Beta program.
Question...
- AR System 7.6.03 represents a revision of the minor release number of
AR System and thus is governed by the BMC Product Support Policy.
Can you tell us what the supported releases of AR System will
Hi David,
Then according to support guidelines, v7.0.1 would become unsupported upon
official release of 7.6.x, correct?
Thanks,
Susan
On Wed, May 5, 2010 at 11:21 AM, Easter, David david_eas...@bmc.com wrote:
**
Ø is 7.6.03 the last version to include the User tool?
I can’t fully
Correct.
-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended
Ø Can you tell us what the supported releases of AR System will be once 7.6.03
is released? Will it be 7.6.03, 7.5.00, and 7.1.00? Or does 7.6.03 replace
7.5.00 and will 7.00.01 remain a supported version?
The former. Supported releases would be 7.6.03, 7.5.00 and 7.1.00 - with
7.1.00
In your Connector entries in Tomcat's server.xml file (in the conf directory)
add enableLookups=true
Connector port=8080 maxHttpHeaderSize=8192 URIEncoding=UTF-8
maxThreads=150 minSpareThreads=25 maxSpareThreads=75
enableLookups=true redirectPort=8443
That's what we are looking at upgrading from/to. How much data do you have (so
I can guess-timate how long our upgrade might take)?
Anne Ramey
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by
Tim,
Was your test environment a good representation of the production environment?
By this I'm mostly referring to the number of objects in the CMDB and/or ARS
DB. I'm just curious on what size your data set was for your test. This is
important in estimating the time it would take to
Hi,
Question: Is ARS 7.5 compatible with Windows Server 2008?
Also will appreciate if I could get compatibility matrix for ARS 7.5.
Thanks
Atul
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I have done 6 of them so far and with customizations, data, install, bug
fixes, Notification adjustments, new configurations etc.. The average has
been about 3 months. Now of course this greatly depends on how good your 7.1
data is and how many customizations you have.
-Original Message-
Yes Windows Server 2003 and above, Oracle 10G and above, and MSSQL 2003 and
above.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Atul Vohra
Sent: Wednesday, May 05, 2010 4:56 PM
To: arslist@ARSLIST.ORG
Subject:
And you can download the compatibility matrix from BMC support, just as we have
done.
--Original Message--
From: David Charters
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Re: Compatibility Matrix
Sent: May 5, 2010 2:03 PM
Yes Windows Server 2003 and above, Oracle 10G and
Will do SIR!!!
Atul Vohra
-Original Message-
From: Rick Cook [remedyr...@gmail.com]
Date: 05/05/2010 05:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Compatibility Matrix
And you can download the compatibility matrix from BMC support, just as we have
done.
--Original Message--
Thanks.
The reason I asked is:
I am trying to install ARS 7.5 on Windows 2008 and am getting the error no
space to install. I know we have enough space.
I have done the following to configure the DEP feature
• From the Windows Start menu, click Control Panel, and then double-click
Are you using the 32 bit version of 2008?
64 bit on Windows is not supported.
Rick
-Original Message-
From: Atul Vohra a...@protechsoftwareinc.com
Date: Wed, 5 May 2010 18:37:06
To: arslist@ARSLIST.ORG
Subject: Re: Compatibility Matrix
Thanks.
The reason I asked is:
I
I just down loaded the compatibility Matrix from BMC and it states:
Platform Minimum
Operating System version
32 or 64 bit x86 PC Compatible Windows 2003 (32 or x64)
[Server, Advanced Server, Datacenter, Enterprise,
Are you running a 32-bit JVM? You need to be using a 32-bit JVM. Also try
running the installer in Compatibility mode (say Windows XP SP3, or similar).
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Atul Vohra
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