Hi all,
I would like to configure Approval Mapping for Service Requests with
1. One based on Site+ e.g. if Site is New York, then the approval should
be done by New York Managers group. I am setting the level for this approval
as zero (0).
2. Another based on Navigation Category e.g.
In CM 7.5, can we edit the Phase names referenced in the Approval Mappings,
i.e. add, remove, change the names?
If so, how difficult is that to sync up with the rest of the Change and
Foundation data?
Rick
___
Never mind - I found it myself far more easily than I thought I would. It's
the Phase Management Configuration form.
Rick
On Thu, Jul 29, 2010 at 8:27 AM, Rick Cook remedyr...@gmail.com wrote:
In CM 7.5, can we edit the Phase names referenced in the Approval Mappings,
i.e. add, remove,
Dear List,
We have a GN:ControlPanel form as our Home Page, and it opens whenever a person
logs in via the WUT. We have a user whose Home Page opened fine until this
morning. Now not only does the home page not open, if she picks
GN:ControlPanel from the Object List it still doesn't open.
Hi Martin,
Please Make sure her profile has the local admin rights if it is a windows
environment.
Thanks Regards,
Rambabu Rudra
System Administrator
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne - martinrd
Sent: Thursday,
Yep - I did it also - was real simple - I even tested whether the existing
tickets in the current (and next) approval phases would be affected -
particularly if the current approval phase was in the ticket and the ticket
was approved - all was fine.
On Thu, 29 Jul 2010 08:30:16 -0400, Rick Cook
Dwayne,
Have you tried to delete the cache and temp files from the
instalation folder?
Regards,
Rogerio
On Qui 29/07/10 10:08 , Martin, Dwayne - martinrd marti...@jmu.edu
sent:
**
Dear List,
We have a GN:ControlPanel form as our Home Page, and it opens
whenever a
Try again after deletion of all *.arf *.arv files.
Thanks Regards,
Mahendra Mahalkar
On Thu, Jul 29, 2010 at 6:38 PM, Martin, Dwayne - martinrd marti...@jmu.edu
wrote:
**
Dear List,
We have a GN:ControlPanel form as our Home Page, and it opens whenever a
person logs in via the WUT.
Do the usual.. Clear the arf and arv files from the users home folder while the
user is not logged on
If it still doesn't work, turn on client side workflow logging. It MAY reveal
something..
Joe
From: Martin, Dwayne - martinrd marti...@jmu.edu
To:
Thanks, Mahendra, Rogerio and Ram.
Deleting the cache worked. But why? Was the system trying to retrieve the
cache, but didn’t have permissions, and so came back with nothing?
Dwayne
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rogerio Aguiar
Have you refreshed the Mid-Tier cache after making those necessary changes?
Joe
From: Rick Phillips r...@netfirst.com
To: arslist@ARSLIST.ORG
Sent: Wed, July 28, 2010 10:28:43 PM
Subject: problems displaying Search Bar on the web...
ARS 7.5 p5 (201005111542)
We are using the defaults for both the Tomcat AJP listener and mod_jk in
Apache.
No errors in the mod_jk logs.
No errors in the apache error logs.
We had issues with the timeouts because frequently the midtier did not
respond in the time allotted, so the connection was severed; this caused all
No, the cached file was corrupted so it fails to display the view. In your
original post, it appeared that you stated two different issues that the user
is running into. The second issue that you described, I would go into options
to see where she has her home directory set, and if she is
Listers,
Is it possible to edit and save changes to an attached file?
Or do you have to save/edit/and re-attach?
Thanks,
Mark
Mark Blankenship
Business Analyst
Office of Information Management Analysis
The University of Texas at Austin
(512)475-7820
Attachments are saved in B table , just check out that it may be possible
with Direct SQL some more stuff like OLE. Not clear to specifications.
Thanks Regards,
Mahendra Mahalkar
On Thu, Jul 29, 2010 at 7:48 PM, Blankenship, Mark G
mark.blankens...@austin.utexas.edu wrote:
Listers,
Mark,
Can you brief you scenario? So that anyone can help you.
Thanks Regards,
Rambabu Rudra
System Administrator
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Blankenship, Mark G
Sent: Thursday, July 29, 2010 7:48 PM
To:
Save/Edit/re-attach. Attachments should not be modified as if you are in a
document management system.
-Original Message-
From: Blankenship, Mark G mark.blankens...@austin.utexas.edu
To: arslist arslist@ARSLIST.ORG
Sent: Thu, Jul 29, 2010 10:28 am
Subject: Update Attachments?
Hello ARS list Users
Our company has the following openings for those who may be interested:
Senior Systems Administrator with Remedy Experience: Blacksburg, VA
Digital Foundation is seeking a Senior System Administrator to be a member of a
dynamic team environment to support our customer's
I believe that if you set it up as you described both approvals will fire at
the same time IF a New Yorker puts in a change for an Enterprise Support
Service.
Otherwise, you have to get more granular on defining your mappings. For
example, Site=NY + Category=localappservice == NYManagerApprvr.
Rick,
I'm not on 7.5 - but will be soon.
Does changing the phase names affect the approval mappings, notifications to
approvers, etc? I didn't find a form called Phase Management Configuration on
CM 7.0.03..
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Listners,
Can someone let me know how to change font size for table field? Tried to
look via user tool /options /Display but didn't see any option for table
field.
___
UNSUBSCRIBE or access ARSlist Archives at
Form is Approval Process Configuration - and no, I haven't seen it affect
approval mappings, notifications, etc.. There is a panel for status flow
that can alter the status the ticket goes to on approval / rejection - even
if you don't change the phase name.
On Thu, 29 Jul 2010 10:03:34 -0500,
Corruption in cache could be a reason..
Joe
From: Martin, Dwayne - martinrd marti...@jmu.edu
To: arslist@ARSLIST.ORG
Sent: Thu, July 29, 2010 10:16:20 AM
Subject: Re: User can't open Home Page, SOLVED, but why?
Thanks, Mahendra, Rogerio and Ram.
Deleting the
I was reviewing a log file concerning duplicate key values and found the
following entry in the log file.
Checking INT:HPDPBM:INC:ShowCreateKnowledgeBtn_100 (100)
- Passed qualification -- perform if actions
0: Set Characteristics
*
Larry,
What you are seeing is a piece of workflow that is trying to make something
visible that is not on the form.
My guess is that you have not integrated with Knowledge Management so the
Knowledge Management fields
are not on the form. However, the workflow from Incident Managment is there
Basically.. we have a scenario where users might want to use attachments as
general file storage. As if they were just in a directory.
They want to be able to open the attachment, make changes and save.
As I remember, I do not think attachments could work this way.
Thanks,
Mark
From: Action
They definitely should not. That's what applications like Sharepoint are
for. But if they insist on using Remedy for that, you should build
something in a separate form that would act as a clearinghouse for all
attachments.
Rick
On Thu, Jul 29, 2010 at 1:24 PM, Blankenship, Mark G
Rick,
First. I am only talking about custom development :)
I am just asking about functionally of an attachment field.
Can you open an attachment, make changes, and save?
Will it save the changes in the attachment?
Process wise... of course I would not advise anyone to do document management
No..when you open it, it makes a copy on your workstation in a temp dir.any
changes made to that file will not automatically get saved back J
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Blankenship, Mark G
Sent: Thursday, July 29, 2010 11:44
I agree with Rick. I'd use Share Point with that. In fact, you could pretty
easily build a Remedy application with a view field that referenced a Share
Point Document Library for the attachments so it would be somewhat transparent
to the end user. What you are talking about is not just a
Thanks for the feedback, guys. Cheers!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, July 29, 2010 1:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Update Attachments?
**
I agree with Rick. I'd use Share Point with
Rick,
Is the field 1005 (Search Bar) in the view used for your Mid Tier?
HTH,
---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its
I am not sure this can be done for the User Tool. You might be able
to accomplish this through the mid-tier using a custom css file.
James
On Jul 29, 11:34 am, lakhes lak...@gmail.com wrote:
Listners,
Can someone let me know how to change font size for table field? Tried to
look via user
So if the entries in that form don't affect anything, why are they there?
The menus on the Approval Process form are generated from that form itself,
like you hand-enter a value and then it appears in the menu. There is also
an interface form that allows modification of the entries that we see
Contact Lisa for any questions
-- Forwarded message --
From: Lisa Grenier lisa.gren...@comcentric.com
Date: Thu, Jul 29, 2010 at 1:55 PM
Subject: Remedy Developer needed for a 6-12 month project in Denver, CO
To: Gene Manuel geneman...@speakeasy.net
Dear Gene
We need a
I have a request from one of my IT support groups to be able to send broadcast
messages which only their group can see. Is this possible?
I know the users creating the broadcasts have to have broadcast submitter
functional role and this allows them to create broadcasts. But when they create
a
Hey...this looks like the position we have where I work.I wonder...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gene Manuel
Sent: Thursday, July 29, 2010 4:07 PM
To: arslist@ARSLIST.ORG
Subject: JOB: Remedy
...I hope you're not being replaced! :)
Your daily ARSList contributions are much appreciated!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, July 29, 2010 5:32 PM
To: arslist@ARSLIST.ORG
To add to this, we tried mod_proxy with it's default parameters (aside from
the obvious) and ran into the same issues along the line of the same volume.
On Thu, Jul 29, 2010 at 9:26 AM, Axton axton.gr...@gmail.com wrote:
We are using the defaults for both the Tomcat AJP listener and mod_jk in
We were a bit slow at getting the papers finalized so
they should be up on the web site, announcement soon,
by this Monday. I'm told some difficult choices had to be made.
We thought we would give everyone a chance to see the full schedule
and then get approval from whoever needs to approve
Hi List,
Will Remedy7 be providing RSS feeds that web apps can connect/consume?
So that when new Incidents or Change Requests are made, details are
uploaded to this global public feed. It could possibly be faster than
doing a query against the db for current / open incidents/changes?
AR
yes it is. I'm passing a query to it from a control panel hyperlink.
What am I missing here?
rp
---Original Message---
From: Reiser, John J john.j.rei...@lmco.com
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: problems displaying Search Bar on the web...
Sent: Jul 29 '10 12:45
I wonder why not? why can you not download the attachment make changes to it
and then re-attach it?
thanks
Shafqat Ayaz
--- On Thu, 7/29/10, Blankenship, Mark G mark.blankens...@austin.utexas.edu
wrote:
From: Blankenship, Mark G mark.blankens...@austin.utexas.edu
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