Incident Ownership - ITSM 7.6

Hi, Has anybody encountered this error when assigning an individual as an Owner of an Incident ticket? (Incident Owner Support Group details is already filled out) This individual is currently unavailable for ownership Happens even if I try using other groups or other individuals. Regards,

Automating a web browser

Hi Listers, I know it's silly, but that's the only way at the moment. We need to automate a Web Browser: 1. Open an URL (easy) 2. Transfer data into two fields 3. Push the Submit button How to do 2 and 3? Thanks, Mark

Re: user not autenticating with LDAP -resolved

Dear List, Somehow I managed to fix this. Was a simple thing but it took a long for me figure this out. Had to point the URL to the form (Init Form) instead of the login from. Regards Rajesh From: Nair, Rajesh IN BOM SISL Sent: Monday, September 20, 2010 7:25 PM

Re: Incident Ownership - ITSM 7.6

Capture the workflow I think it is a known issue that you will need to fix. -Original Message- From: Kali Obsum kali.ob...@macquarie.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Sep 21, 2010 2:31 am Subject: Incident Ownership - ITSM 7.6 ** Hi, Has anybody encountered this

Re: Incident Ownership - ITSM 7.6

Yup, I captured the workflow and seems like there's something wrong with this AL: HPD:INC:Owner_011_SetID!=Q as it assigns the Full Name to the Owner Login ID field. However, I cannot find any relevant information on the BMC Support Site regarding this. Regards, Kali

Re: Automating a web browser

You could probably add URL encoded extensions to your URL and add a javascript widget to do #2. Why not just use web services though...? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 -Original

Re: Automating a web browser

Try using Selenium IDE for firefox. You can record the actions you want and just keep 'replaying' the same later. We have automated our post installation testing for Remedy using selenium in this way. Sent from my iPhone On 21-Sep-2010, at 1:02 PM, Mark Milke mark_mi...@yahoo.com wrote:

Re: Incident Ownership - ITSM 7.6

Have you checked the availability in the staff member's People form. There is an Available/Unavailable selection you can set per group for each people record. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, September 21,

BMC Analytics for ITSM 7.6.03

Hi, Does anyone know if there will be an updated BMC Analytics module or patch to bring it level with the ITSM release or will we be on 7.6.01 for a while? Thank you. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765

Unix Server Space Problem

Hi We are getting our SIT environment refresh, came aross an issue: DBA are unable refresh as since there was not enough SAN space to refresh the data in /data mountpoint. DBA team has suggested two options: 1. Get additional SAN space. 2. Use /remedylogs since it has free space My Question

UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for relational operation (ARERR 313)

Hi all, We have upgraded 3 different environments from 7.0.01 patch 008 to 7.5 patch 6. On 2 out of 3, we see the same error, but only at start-up. The third one has no error. Those are 3 totally independent and different servers. But the 2 that are showing the error message at start-up do

Re: Incident Ownership - ITSM 7.6

We think it's a bug in the workflow, that's trying to compare the full name with the login name. Sure it would never match. We changed the RunIf qualification in the second Set Fields action to: ('Support Group ID' = $Owner Group ID$) AND ('Full Name' = $Owner Login ID$) AND ('Assignment

Re: Unix Server Space Problem

You are asking a very environment specific question to a bunch of people that know nothing of your environment. Be wary of any answers you receive due to the way this question was asked. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not

AR_DATA_TYPE_BITMASK in ARX?

Hi, Has anyone encountered ARX file data of the type BITMASK? I creating ARX-file parser/creator functionality in RRR|Chive, and I need to know how this looks, and how to generate such data for testing purposes. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR

Re: AR_DATA_TYPE_BITMASK in ARX?

Misi, Looking at the Java API Docs regarding BITMASK, I'm not sure it is a 'field' typein as much as an attribute type of something within the structureI don't think you would have a field of type BITMASK -Original Message- From: Action Request System discussion list(ARSList)

Re: AR_DATA_TYPE_BITMASK in ARX?

Folks, Before anyone hurts themselves trying or looking too hard... BITMASK is indeed a tag on the datatype list. It is a datatype that we had put on the candidate list about version 2 and we added the code for it to allow it to be added. HOWEVER, it never happened. There are some

Hiding Results List in Mid Tier display

Dear List, I have a url that opens a single entry in Mid Tier in modify mode. There can only be one entry that meets the qualification, so I would like to just see the entry, not the Results List. Can it be done? Dwayne Martin James Madison Uiversity (ARS Mid Tier 7.1 p3)

Re: AR_DATA_TYPE_BITMASK in ARX?

Hi Doug, Thank you for the information. I am guessing that AR_DATA_TYPE_BYTES has a similar story behind it? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance

Re: Issue with View Field

Jason / Doug; Thanks for your suggestions; I've tried to set either to $NULL$ and $DEFAULT$ the View Field, and then populate with the desired URL, but the result is the same. Best Regards. Hugo Ruesga P Please consider the environment before printing this email The information contained

Asset Admin Permissions

All, This may be a stupid question but a user with Asset Admin permissions should be able to modify any asset which is associated to the company that person belongs to, correct? For some reason all of the fields on the asset form are read-only even. TIA -- View this message in context:

Re: Asset Admin Permissions

All, It turns out this was an issue with the user form not being updated properly. versicle wrote: All, This may be a stupid question but a user with Asset Admin permissions should be able to modify any asset which is associated to the company that person belongs to, correct? For some

Re: Hiding Results List in Mid Tier display

This may help you: http://www.javasystemsolutions.com/arslist/view/70105468 -- J 2010/9/21 Martin, Dwayne - martinrd marti...@jmu.edu: ** Dear List, I have a url that opens a single entry in Mid Tier in modify mode.  There can only be one entry that meets the qualification, so I would

Re: Incident Ownership - ITSM 7.6

There is a workaround BMC support can provide. The issue is resolved in 7.6.03. Incident Management - unable to set Incident Owner Individual Hello Tony. I've taken over this issue and I'll be working with you now. I've noticed that you are having some issues with incident owner, and yes, it

Unique Index

I have a field that must have a unique data in the database but I don't want to use the unique index of the form because using the Unique index displays error that can confuse the users. Any idea out there? Bola Oyefeso

Re: Unique Index

Check for the condition using a filter and pop a message if the record already exists. On Tue, Sep 21, 2010 at 4:24 PM, Oyefeso, Bola boyef...@dpscs.state.md.uswrote: ** I have a field that must have a unique data in the database but I don’t want to use the unique index of the form because

Upgrade of CMDB 2.1 to BMC Atrium Core 7.5 failing with return code 1003

Successfully upgraded ARS 7.5 but continue to receive the same error (code 1003) when attempting to upgrade our CMDB 2.1 to BMC Atrium Core 7.5.00 patch 005.. The installation of BMC Atrium Core 7.5.00 patch 005 failed. The following features failed to install: BMC Atrium CMDB

Re: Unique Index

The condition is only checking the request, but I want to check the entire database. Bola Oyefeso From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, September 21, 2010 4:28 PM To:

Re: Upgrade of CMDB 2.1 to BMC Atrium Core 7.5 failing with return code 1003

It seems like the entry in the ar config file for D:\Program Files\AR System Applications\ ETNMEM2AP17\BMC Service Level Management\bin is missing a double quote at the end. The entry in the ar config file seems to be like the following Plugin-Path: D:\Program Files\AR System Applications\

Data Extraction: Foundation, Process Set Up and Transactional Data

Hello All, Need to extract all data from an environment and import into other. Which would the best way to approach this ? Also, How can I find/distinguish which forms are related to Foundation Data, Which are Process Set Up Data Forms and Which are Transactional Data Forms ? Again, what would be

Re: Unique Index

Do you mean you want to check the entire table/form? Using a filter (2 actually) is still a good approach. Basically, you add a display-only field to the form, upon submit (and perhaps update), you have a filter that runs a query (set fields to the new field you added) to see if there are

Re: Data Extraction: Foundation, Process Set Up and Transactional Data

Using the Data Management Tool spreadsheets, you can identify the forms associated with various types of data. For example: *Foundation Company COM:Company COM:Company Alias Site SIT:Site SIT:Site Alias CTM:Region SIT:Site Group

Re: BMC Analytics for ITSM 7.6.03

While there is tentatively an Analytics release expected before the end of the year, Analytics 7.6.01 can be used with ITSM 7.6.03. Both products are part of the IT Service Management Suite version 7.6.03. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc.

Re: Data Extraction: Foundation, Process Set Up and Transactional Data

Hi Raj, We are using Meta-Update ( http://www.softwaretoolhouse.com/product/SthMupd/index.html) to copy data from our ITSM 7.6 test to production environments. We are also using it to transform data to be CMDB appropriate as we bring it from our old custom inventory form (i.e to put CIs in the

LDAP Authentication on AR 7.5.005

We disabled the Allow Guest User and Give Guest User Restricted Read options on the AR configurations form. Surprisingly, if a user type his/her login with a mix case, but uses the correct password, he/she is granted access to the system but as a guest user. However, when using the correct

INIT from documents

Hi All, Can some one please let me know where exactly I can find documents on using Remedy INIT form? I can't seem to find it. -- Mohan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10

Re: INIT from documents

As per my knowledge. There is no specific doc for this.(I may be wrong). If you can list out your requirement we can help you out in that Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mohan Remedy

SMPM application starts and then stops right away

Hi folks, The SMPM trial tool that comes with ITSM 7x used to work on my pc, but it doesn't work any more. On starting it, I get the initial page ok with this URL: http://localhost:5050/INDEX.HTM The initial page appears mostly ok. Subsequently, clicking anywhere gives me: Firefox can't

Re: SMPM application starts and then stops right away

Event viewer gets these and another similar entry, when I start SMPM. Event Type:Information Event Source:MsiInstaller Event Category:None Event ID:1040 Date:9/22/2010 Time:00:50:32 Description: The description for Event ID ( 1040 ) in Source ( MsiInstaller )