Hi,
We are using Midtier 7.6.03 with Tomcat6.
We have created one form +Test and try to access this form via Midtier.
We are getting an error 'Form does not exist.' Also the form name gets modified
to 'Test'.
Please suggest how to resolve this issue.
Regards,
Vidhi
Hi Vidhi
I assume you are using IIS7? Is so, the IIS7 request filter rejects URL's
containing + characters. You need to turn off what they call the
doubleEscaping feature in IIS7.
To do this, on your midtier server, do to the command prompt and enter the
following:
Anne,
What version of ITSM are you using?
We're on 7.5.
Rebecca
On Tue, Dec 7, 2010 at 2:03 PM, Ramey, Anne anne.ra...@nc.gov wrote:
**
There is a patch for ITSM to allow you to do this. For ITSM 7.0.03, it is
patch 9002.
Anne Ramey
***
*E-mail
Is anyone using Tomcat v7 for anything related to Remedy? Is there a
compelling reason to use it over v6 with an ARS/ITSM 7.5 setup?
Rick
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++
Please Read The Disclaimer At The Bottom Of This Email
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All,
I am trying to find out if it is possible to run two different versions of the
Remedy ODBC driver on the same PC.
It seems
Each version of the User Tool will install (if the option is selected) its own
ODBC driver. If you have multiple versions installed you can switch between
them by editing this registry key;
HKEY_CURRENT_USER\Software\ODBC\ODBC.INI\AR System ODBC Data Source\Driver
This should point to the
There's also some keys in HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBCINST.INI\AR
System ODBC Driver that need to be changed to point to the the appropriate
location.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil
Sent: 08 December
I have been asked to research whether BMC MidTier supports SHA2 (SHA-256). I
want to think that this is not going to be a limitation of the MidTier but
more on the web server/JSP engine being used, and I think that will be the
answer I get from BMC, but wanted to get the lists' input.
We are
Mark,
Thanks for the info.
I was hoping we will be able to have two separate ODBC data sources, each
called differently so that users can just pick the one they want to use when
running their reports from Crystal. Is that something that can be achieved?
Thanks
Jiri
From: Action Request System
You need to URL encode the form name (Change your form name in the URL
replacing the + character with %2b)
i.e. http://{Web Server}/arsys/forms/{ARS Server}/%2bTest
Here is a set of URL encoding characters
Special Character URL encoded
---
I will modify the filter to exclude the QUERY Operation. Thanks for the
Suggestion Rod!
I was looking at the workflow objects guide for the different operations but
couldn't find it.
Thanks again,
Marcelo
-Original Message-
From: Action Request System discussion list(ARSList)
Hello ARS-LIST,
SRM 7.6 User Guide explain this about “Creating requests on behalf of
other users”:
Creating requests on behalf of other users
You can create requests on behalf of other users if the SRM
administrator created
an
MITRE is seeking a Remedy Developer who will be responsible for Remedy
development and integration to support MITRE's internal IT organization.
Location:
McLean, VA or Bedford, MA
Job Functions:
*Architect software solutions in BMC Remedy Action Request System (ARS) up to
7.x
*Configuration
ARS 763
Oracle 11g (case sensitive)
ITSM 763
Discovered an issue with how ITSM 763 handles help files. There is work flow
that contains RunIf statements looking for the occurrence of HTTP in a
string. If not found then the work flow adds the server default web address
to the on-line help URL
ARS 7.1 patch4
SQL2k
WIN2003
We are going to be upgrading to ARS 7.5 patch 7 and SQL 2008 at the same time.
All hardware will be new. I am looking for suggestions on how to handle the
change in ARS and SQL at the same time. Any help would be appreciated.
Thanks,
Roger Nall
Manager, SA
Hi All,
We have 1 Support Group that is located in the US and Romania. I was
wondering... what is the logic in Remedy for setting up Business Holidays
across
international support groups.
For example: The Remedy Support Group is in the US and in Romania, China,
London. The business
I have an urgent need to be able see if our server is online through JSP.
Suggestions?
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Looks like more of a problem with IIS since the certificates should be
handled by the front-end that the user hits. This looks like a good
compilation of related information:
http://blogs.technet.com/b/pki/archive/2010/09/30/sha2-and-windows.aspx
On Wed, Dec 8, 2010 at 8:39 AM, Frank Caruso
Hi,
Which Remedy table has the Support Organization, Support Group, and the
Location?
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Hit the mid-tier configuration page; if it loads, then the container/jvm are
working. If you want to go beyond that, create a jsp that performs the
desired checks and returns the output in a format that you can parse, like
xml.
On Wed, Dec 8, 2010 at 10:45 AM, LJ LongWing lj.longw...@gmail.com
Koyb,
That information is stored in the ARSchema table within the database,
specifically the SchemaID column. The schema ID's are generated during
the install and my vary by implementation.
If you're using SQL, you can do something like:
Select Name, SchemaID from ARSchema
Where Name IN
I have recently been having issues where the Tomcat is 'functional' from a
Tomcat perspective, but you can't log onto the app server, getting the
following error. What I'm trying to do is write a jsp that will see if a
URL 'returns a value'.specifically I'm planning on using a login URL to get
to
**
Hi,You can use for example Nagios, an open software solution.CheersTristan
-Original Message-
Date: Wed, 08 Dec 2010 17:45:01 +0100
Subject: JSP to monitor functionality
From: LJ LongWing lj.longw...@gmail.com
To: arslist@ARSLIST.ORG
** I have an urgent need to be
Roger,
We're doing the same thing now and we successfully tested the following
scenario (from 7.0.1 to 7.5 P6):
Build the new server(s) with version you want to go to (SQL 2008 and ARS 7.5).
Back-up your existing server.
Perform an upgrade-in-place of SQL Server 2003 to 2008 and apply updates,
Why not have the load balancer load the home page, authenticate, and check
the response code. If 200, then status is ok, if 500 series, then fault the
node. I assume that when the error below occurs in the mid-tier logs, you
are getting 500 responses in the browser.
The response code is really
That's the problem, I can't have the load balancer 'log on', they need a URL
that returns a 200 or 500 period. So I am looking for some automated way to
log on automatically on the back end and verify that everything is
functional, if it is, return a 200, if not, 500.and a redirect changes it
You could write a servlet to do the work like this:
- Handle the incoming request
- Issue an HTTP request to the desired form/resource, create the
authentication context, etc.
- Parse the HTTP response headers for the response codes
- I use the plural headers because when you
First of all - I'd recommend considering (if you haven't already) going
directly to 7.6.03.
We just did a lot of testing on 7.5 - and there is good stuff there too
- but 7.6.03 is even better in many respects.
William Rentfrow
Principal Consultant, StrataCom Inc.
This webinar is being put on by one of the contributors to JRuby. I have
attended a couple of his presentations before - and he is an excellent educator.
If you have any interest in bridging Ruby and Remedy -- this may be of help.
Axton,
I took that suggestion and was able to put together a very simple servlet
that does a URL check
URL url = new URL(URLs);
HttpURLConnection connection = (HttpURLConnection)
url.openConnection();
the URL in question gets passed in through a config file, and
Cool beans. Another tool in your tool belt :)
On Wed, Dec 8, 2010 at 7:56 PM, LJ LongWing lj.longw...@gmail.com wrote:
**
Axton,
I took that suggestion and was able to put together a very simple servlet
that does a URL check
URL url = *new* URL(URLs);
Hi All,
currently we have HP service desk and we will be moving towards 7.6.03
remedy ITSM applications. I have been to BMC training for 7.5 version and
there was lesson taught about creating form views.
Our management needs 3 different custom views in HPD:Helpdesk form. Can i
create custom
Hi,
I have done this many times myself using the following procedure:
1. Install a clean new version of the AR Server on your new machine
2. Export/import def-files
3. Use rrrChive to move all data from your old machine to the new machine
4. Test the new machine
5. Do a SYNC-operation using
Hi Nicola,
I have also been playing around with it and not much success. Did you or
anyone else manage to get it working. Please help.
Thanks,
Matovu Richard
Matrich
Email: rich...@matrich.net
Web: http://www.matrich.net/
On Wed, Oct 13, 2010 at 1:58 PM, Nicola Bowman
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