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Hi , Will you please unsubscribe me from the mailing list. Thanks a lot for your great effort and all the best. Thanks, Anbazhagan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11

Atrium SSO

David, The vast majority of BMC AR System users are working in corporate environments where they wish to open a browser, navigate to the Midtier, and silently login. Some corporates will be using enterprise solutions such as Siteminder or RSA Access Manager, and that's precisely the reason that

A discussion of the overlay feature of AR System 7.6.4

Doug, I think administrators will see the benefits of overlays when AR System supports multiple levels of overlays. The design makes sense when multiple levels are available, because theoretically workflow can be pushed from development, to UAT, to production and if a rollback is required, it's

error when using BPCU,

Hello All, When I run the BPCU (in Overlay Mode) utility against an ITSM 7.0.3 environment, it gives the following error messages; The BPCU version is Best Practice Conversion Utility 7.6.04 Build 002 201101141059. 2011-03-31 14:44:23] INFO - 1,996 forms retrieved from the server [2011-03-31

Re: Email Notifcation

Hi Rajesh I would suggest to configure the minutes required for resolving an incident in a field and either use sql query or a hidden table to count the no of records and then multiply with value in the field Thanks Bala Date: Fri, 1 Apr 2011 06:18:03 +0200 From: nairraj...@siemens.com

Re: Email Notifcation

As is said SQL is one way. Using table count, i am not that comfortable and does not sound to me a good solution as i need to run a refresh each time a request is raised. This will lead to unnecessary slowing down of the system. In a day total of approx 2k tickets are raised. If any one can

Re: 7.6.04 on a windows environment.

Hi I am currently installing 7.6.04 on dev box Windows 64 bit sql server 2008 r2 Thanks Bala Date: Tue, 29 Mar 2011 18:14:11 -0500 From: lilbear63_2...@yahoo.com Subject: 7.6.04 on a windows environment. To: arslist@ARSLIST.ORG Is anyone out there in production or planning on going to

Re: Atrium SSO

David, Thanks for the explanation. I would say that the first scenario shouldn’t be necessary if you are using Active Directory in your environment like we are, since BOXI has the ability to do true SSO where you are automatically logged in with your Windows credentials. It looks like the

Re: Email Notifcation

Rajesh, Here is the basics of it.. 1 - perform a look up to calculate how many orders you currently have 2 - perform the multiplication of how many hours you think each will take 3 - perform a Business Time add..below is a snipit from the workflow guide Application-Bus-Time-Add

Re: error when using BPCU,

I asked support about this very similar error on 25 February. They have not responded - to that or any other question that I have asked. For all intents and purposes, the BPCU is an unsupported application right now. I saw several of these errors every time I ran the BPCU: ERROR - Error

Re: HOURS function doesnt appear to work correctly-CLOSED

I did just do the math myself and it worked fine. ((Date_Time1 - Date_Time2) - (Days * 86400)) /60 /60 My concern was that HOURS() worked differently than MINUTES() or SECONDS() Which worked as I expected. The results and how they worked is inconsistent, which was why I posed the question.

ARS 7.5 License Key

Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal -- View this message in context:

Re: ARS 7.5 License Key

Do you need to set a temp admin in the user cache? https://communities.bmc.com/communities/message/182015 Regards, Andrew Goodall Software Engineer | Development Services | jcpenney . jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList)

Re: ARS 7.5 License Key

I would fix the problem with the server then worry about the license. Just my 2 cents. On Fri, Apr 1, 2011 at 10:29 AM, Gopal-SRG srgr...@gmail.com wrote: Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some

Re: ARS 7.5 License Key

Gopal, I think you should stabilize the server before trying to add a licenselack of license isn't going to cause restart of server, and the only way I know of to add a license is through the user tool. -Original Message- From: Action Request System discussion list(ARSList)

Re: Atrium SSO

It would be nice if the products included a configurable SSO interface. There are several different approaches to SSO: - *Agent Based*: Generally uses an http header to pass information from the agent to the web server and has it's own standalone infrastructure for handling authentication,

Re: HOURS function doesnt appear to work correctly-CLOSED

Hi, No, it is not inconsistent. Seconds are seconds regardless of date, your timezone, daylighsavingstime, etc. Hours depend on all these things. The date is stored as the number of seconds since 1970-01-01 00:00:00 GMT. By doing the math (Date_Time1 - Date_Time2), you revert to 1970-01-01,

Update CI Class Mappings after CI edited

ARS 7.5, ITSM 7.5 I have created the class and I have configured AIE mappings and exchanges to import the data. No problem there. Now, I have added some attributes to the class. The class is not in pending and the changes were successfully applied sometime ago. These new attributes are not

Re: ARS 7.5 License Key

Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error.

Re: Email Notifcation

Sounds good. Let me give it try. With Best Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of LJ LongWing Sent: Friday, April 01, 2011 7:13 PM To: arslist@arslist.org Subject: Re: Email Notifcation **

Re: ARS 7.5 License Key

Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic

ITSM data management client - uploading foundation data from another environment

All, I created this doc and included t-sql queries to grab data from ITSM foundation tables to be able to cut and paste into the Data management client foundation spreadsheets: https://communities.bmc.com/communities/docs/DOC-14224 Some of you may help this helpful when standing up

Re: HOURS function doesnt appear to work correctly-CLOSED

All times are in GMT. So time zone shouldn't play a part. I would say it was accurate/worked correctly if 1/1/2011 8 am and 1/5/2011 5 pm returned just the HOURS different between those 2 values (105 Hours). Instead of 0. Or if they gave the option in DATEDIFF for hours, which they don't. I would

query against the user form group list field

Happy Friday! I would like to search for all User form records where the group list is ONLY Service Request User and General Access. Service Request User group id = 20213 General Access group id = 2 I'm having problems with the advanced query. Can anyone help? Thanks, Rick ARS

Re: Email Notifcation

OK -- a totally different approach. (No SQL to do at all) (Something to this effect) In the email say: We look forward to helping you out shortly. Typically - these calls average about 20 minutes to help somebody get back on their feet with their issue. However - sometimes we have a couple

Re: query against the user form group list field

'Group List' LIKE %20213% OR 'Group List' LIKE %2% Also - try searching search permission groups instead of going against user form. Regards, Andrew Goodall Software Engineer | Development Services | jcpenney . jcp.com | 972.431.1518 -Original Message- From: Action Request

Re: Email Notifcation

Another approach. Maybe slightly long winded and may even not be practical. Depends on how badly you need this solution. Create a form. Every time a ticket is assigned to a group, create an entry in this form. when sending out the email, you can they query this form to see how many current

Re: 7.6.4 Display Only Field Problem

Jason, I don't think so. My log is looking like it should. I get the field name, then the id in () and then the value. I asked Developer Studio to analyze my form, it came back with a couple of lines saying that the Reference Fields Do Not Exist, talking about Field ID 101. This is the User form,

Unqalified Query only returns values of Submitted By = $USER$

ARS version 7.1.00 Patch 6 ITSM 7.1.00 This is something I have never run into before, I made a copy of the SRM:Survey form to build a mini Survey app from Incident Mgmt, I am using SRM:Survey with out any issues. Built Mini Survey app and now if anyone besides an Administrator queries the new

Re: HOURS function doesnt appear to work correctly-CLOSED

Hi, If it is more than 23, I guess HOURS() would be useless. HOURS() gives you the hour of the day. How could you expect it to give an accurate result if you give it a delta as opposed to an absoulute number of seconds (timestamp)? Best Regards - Misi, RRR AB, http://www.rrr.se Products

Re: query against the user form group list field

Rick, You say ONLY those two groups, so that means the group list could only be one of two things: ('Group List' = 20213;2;) OR ('Group List' = 2;20213;) Thad On Fri, Apr 1, 2011 at 11:53 AM, Rick Phillips r...@netfirst.com wrote: Happy Friday! I would like to search for all User

Friday Humor: How Adam Got Eve

Nothing like a good Bible story to make your day. How Adam Got Eve Adam was hanging around the garden of Eden feeling very lonely. So, God asked him, 'What's wrong with you?' Adam said he didn't have anyone to talk to! God said that He was going to make Adam a companion and that it would be

Re: Email Notifcation

Hey John, Thats what we already have in over email format. NOw the question is what if call is not attended to in 30 min. What happen the end user either call back or send a mail to the service desk saying no on has attended the call. For end user all calls are Urgent Priority call With Best

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Re: error when using BPCU,

Below mentioned Exception is thrown by AR Java API. We get this exception in 703 version. Reason is - somehow definition format for some of the (4~5) diary fields is incorrect. Below mentioned APIs returns list of fields correctly but at the same time generates the error log we see.

Re: Unqalified Query only returns values of Submitted By = $USER$

Check the permissions to the Entry ID field... -Original Message- From: Gary Dries Sent: Friday, April 01, 2011 5:25 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Unqalified Query only returns values of Submitted By = $USER$ ARS version 7.1.00 Patch 6