Are you using the Approval Console ?
Thanks
Mahesh
On Tue, Jun 21, 2011 at 3:33 PM, pritch pri...@ptd.net wrote:
Using the web client, my folks are approving (or rejecting) requests. The
approval is recorded and processed by the approval server. The users do
not think the approval went
Good call. I just tried it and unfortunately that did not do the trick. I
think we are going to have to schedule a reboot of the app server to see if
that changes anything.
On Tue, Jun 21, 2011 at 9:55 PM, Francois Seegers
franco...@blueturtle.co.za wrote:
**
What about the mid-tier cache
We had the same issue here.
In addition the Carte server stopped when the DOS window was closed.
Support knew of this and suggested creating a new task in the Windows Task
Scheduler to run a new bat file on startup that contained:
D:
cd D:\Program Files (x86)\BMC
Hi ARS-LIST
Running out of good ideas, I’m turning to you guys for a cry for help
I’m having trouble migrating Audit forms.
The problem is that when migrating the main form, it will
automatically create the audit forms, it will also create the Audit
change fields (F_Field ID_C), which are
Thanks Appajee. It does the job :-)
André
On 21/06/2011 18:48, Papolu, Appajee wrote:
string Encode(StatusHistory sh)
{
string encoded = ;
System.DateTime unixEpoch = new System.DateTime(1970, 1, 1, 0, 0, 0);
foreach (StatusHistoryItem item in
Hi ARS-LIST,
I have a question regarding data sources and data views in BMC
Dashboards 7.6.03.
I would like to know if it is true what I experience using the
pod-builder in dashboards:
When creating a new pod - then I also need to create a dataview from
an excel sheet data source.
My
Just take some defs of the correct workflow (environment), edit those defs
with the new ids (carefully, not to run into collisions), and load up the
edited defs with the changed ids.
The names will cause the filters to be replaced with the edited ones.
There are certainly other ways. But this
Hi Ben and ARS-LIST,
Problem is now solved, I did this:
1. I deleted the formely migrated Audit form.
2. Migrated the Main form (Infrastructure Change) and the
corresponding Audit form using Def files.
3. Added the Audit form to the Deployable application.
4. Checked the ID’s (they were
I think your best bet is to use a relational DB of some sort instead of excel.
Dashboards can only look at single sources like excel.
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Mr. Tee
Sent: Wed 6/22/2011 6:04 AM
To: arslist@ARSLIST.ORG
Good Morning Listers,
You how when you open a .csv file in Excel, Microsoft will do it's magic and
start changing the format of certain values? As an example, it will drop
the leading zeros form a value because it assumes it is numeric, (like a
serial number). So you have to fix the data,
I've used Access for things like that
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares
Sent: Wednesday, June 22, 2011 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Excel frustration with AIE and Data Imports
**
Hi, Ron:
The trick to retaining the leading zeros found in a CSV file in Excel is
to import the file instead of opening. If using Excel 2007, I've made a
habit of...
1. Clicking the 'Data' tab
2. Clicking 'From Text' in the Get External Data section
3. Select the CSV file from the
You got to set the format of the column type to text..
As someone else said, Access is much better for such jobs as it retains values
as is.. It has got a broader range of functionality that is more SQL like which
is easier for us that work with data stored in standard RDBMS’s in case you
Hi ARS listers,
My client has a business need to have an Approval Process on the Work
Order form. I see that there's a Work Order Status = Waiting Approval as
well as a hidden Approvers tab on the forn. But there's no approval
process defined. For the approval process to work, does it only
Hello everyone,
Can anyone tell me if there would be any severe gotchas when going into
the Group form and changing the Group Name of one of my groups? I would need
to check for any workflow qualifications that use group names, but would
there be anything else to watch out for?
Thanks for the
Hi List.
I've been setting up auditing to track changes in values for forms for a
while. Trouble is, I can't think of an easy way to report on these
changes. For instance, we have a need to find tickets that were in
state X and then transitioned to directly to state Y. We're not using
the
List,
We are testing an implementation of SSO, all is working fine except
- We have a survey link which has a User Name, Password Entry ID of
a survey record
(Example)
If you need to change OOTB Group names (i.e Incident Master, Incident Submitter
and so on) please try to reconsider it. There are several workflow objects
(Active Links, Filters) built based on Run If qualifications that use Group
Name.
In case of Custom Group names there should be no problems
Brien,
You need to do a self join on the form to get the previous records status.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle
Sent: Wednesday, June 22, 2011 10:25 AM
To: arslist@ARSLIST.ORG
Subject:
Service Impact Manager::
you have servers with Services like ARS, Oracle, etc..
if the Mid-tier goes down, it will so the Service that is impacted.. Vice
the Server...
it is also great for J2EE applications, etc... so you don't think the
mid-tier is the problem when it is the Oracle connection to
Yup it won’t be as simple as changing login names.. Even if it is not OTB
groups if you have customization workflow based on customized groups, it would
still present that same problem..
Exporting def files in xml format and looking for those group names and
replacing them should work but it
I had another incorrect failover this morning. The secondary server was
responding and processing user requests fine (as far as customers and
monitoring reported) but there is a nearly 2 minute gap in the sql log-where of
course no updates are made to the servgrp_board table. According to
Self join on the audit form? I was describing a subquery (which is
probably the same thing). But the real problem is how to restrict
results to that exact parameter (Records where State was X and then went
to Y). That is, I can run a query against the audit form and retrieve a
list of audit
Hi Ron!
You could try CSVed to see if it works for you:
http://csved.sjfrancke.nl/index.html
Best Regards,
Theo
Sent from my Black/Silver Personal Computer
Try not to become a person of success, but a person of value. - Albert
Einstein
From: Action Request System discussion
Does it have to be https? If not you can add port 8080 and bypass IIS
completely.
When passing user and password you may also need to switch to the
ViewFormServlet type of URL (This is according to page 124 of the Mid-Tier
manual).
Gidd,
Long time
What are the system setup requirements.. OS, DB, etc.?
Joe
From: Gidd
Sent: Wednesday, June 22, 2011 1:06 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: NEWS !!! ITSM Suite Application (No Cost)
**
ARS Users:
ESS@Work is now
Joe,
OS? ARS 7.x and DB of your choice?
Installation instructions included in the zip file.
HTH
Regards...Gidd
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, June 22, 2011 11:05 AM
To:
Hi Doug,
I do something very similar and I see that the order of information is slightly
different than you have it.
https://mid_tier_server/arsys/servlet/ViewFormServlet?form=eSurveyamp;server=server
alisasamp;username=esurveyusernameamp;pwd=Silosb160amp;eid=SRV-256
Running ARS 6.3
Thanks Mark, trying it now. Doug
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, June 22, 2011 2:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: SSO and Pass Thru
Hi Doug,
I do something very
Thanks, Must be https (Security folks :))
Doug
P.S. Trying the ViewFormServlet now
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, June 22, 2011 2:03 PM
To: arslist@ARSLIST.ORG
Subject:
I have a stupid question. I have a 7.6.04 midtier server running IIS 7.0 and
apache tomcat 6.0.32 and we want to ssl enable the midtier.
Do I need just SSL enable IIS or do I need to also SSL enable tomcat?
Do I need to do anything with the redirector?
Thanks...
-dave
FYI,
BEM/SIM will be replaced by their ProActive Net suite of applications.
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of patrick zandi
Sent: Wed 6/22/2011 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: SIM BMC
Service Impact Manager::
you have
Thanks guys. I should have mentioned that it's a little 6.3 custom system.
Finding related workflow would be pretty easy.
My notification workflow runs from the Assigned To Group menu, which is set
up to have the same value as the actual Group name. But that's a manual
process and I put one of
SSL enable whatever your end users hit. In your case, IIS. You should not
need to change anything with Tomcat or with the connector you use between
IIS and Tomcat.
Axton
On Wed, Jun 22, 2011 at 2:20 PM, Marshalonis, Dave [USA]
marshalonis_d...@bah.com wrote:
**
I have a stupid question.
I’d still think it would be easier to mend your workflow than mend a group
name..
Mending workflow using export of defs to an xml file is easy breezy.. its
almost easier done than said.. that easy..
Especially in your case since you say it’s a home grown system, I cannot
imagine there being
Even less, Joe!
On Wed, Jun 22, 2011 at 2:32 PM, Joe Martin D'Souza jdso...@shyle.netwrote:
**
I’d still think it would be easier to mend your workflow than mend a group
name..
Mending workflow using export of defs to an xml file is easy breezy.. its
almost easier done than said.. that
It shouldn’t be a big deal then to change the workflow on development and test
it and then roll out to acceptance and production.. I would see a weeks work
max which include code change by way of massaging the def files, testing on
dev, moving to acceptance and then having the changes ready
ARS Prod 7.5 gives a pause/delay after 40 min of inactivity in the user too
Hi, first post! I recently inherited a Windows-based Remedy system, even
though
I am a Linux guy. For Remedy there is consistent pause / delay in ARS Prod
7.5 from
the user (client) tool (you see the circle, seems
Hi -- first post- thought I was signed up for the arslist but my posts kept
getting rejected. Looks like it finally went through.
Not sure where to start. Have turned on logging on the server. Pursuing
these options.
1) will going from tcp + udp to tcp only help?
2) will adjusting any settings
Marvin,
Two things pop to mind with the scenario you have described
1 - The delay is caused by a re-login to the remedy server after a connection
timeoutyou can verify this by either checking the user.log (if you have it
turned on), or by checking your user license log (available in 7.5, if
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