Hi,
When the attachment is added to the service request form I'm supposed to see
a note in the work info of the fulfilment application just to refer to the
service request for the attachment.
But it doesn't work. There is no log in the work info.
No matter if it's standard or advanced form and the
Sorry - I was referring to Paul's message.
BUT - you did solve my problem!!
So, I copied the table field from 'AR System Administration: Manage User
Licences' and put it on the form where I want to find the users's licence.
I removed all the columns except 'Write Licence'.
I set the table
Classification: For internal use only
ARSListers,
We are currently evaluating an upgrade to Oracle 11g from 10g (Remedy ARS
7.1 platform) and would be interested in people experience of doing the
same. Any issues or areas of concern to be aware of?
Regards,
Paul
---
This e-mail may
For your version u still use client 10 remotely even if on same box... Works
fine
Sent from my iPhone so typo's or funky words can and do happen!
On Oct 20, 2011, at 5:46 AM, Paul Nicolaides paul.nicolai...@db.com wrote:
** Classification: For internal use only
ARSListers,
We are
Hi,
Perfect, and good to hear that ('licuserinfousername' = $USER$) was indeed
supported!
Best Regards - Misi, RRR AB, http://rrr.se
Sorry - I was referring to Paul's message.
BUT - you did solve my problem!!
So, I copied the table field from 'AR System Administration: Manage User
We use 7.5 and upgraded from 10g to 11g. It was a non-event.
On Thu, Oct 20, 2011 at 6:04 AM, Patrick Zandi remedy...@gmail.com wrote:
**
For your version u still use client 10 remotely even if on same box...
Works fine
Sent from my iPhone so typo's or funky words can and do happen!
On
ok, it finished: I ran it over night// had several warnings.. but no
failures..
off to the logs.. total time :: 7.5 hours
On Wed, Oct 19, 2011 at 3:09 PM, strauss stra...@unt.edu wrote:
**
My installs are failing after only 70 or 80 minutes. I cleaned up the
first defect and it has now
Thanks
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Lander
Sent: Wednesday, October 19, 2011 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: What does CTM stand for
Hi Ken,
I emailed you the word document but for
Sorry for placing this here, but i know that this is one of the most suitables
places to find real gurus and not only for ARS :-);
I'm facing an error that it seems to be a logic error (from myself) or lack of
knowledge in regards Batch scripting (I've always been Unix guy), so hope
someone
I’ve been experiencing on our Dev server which is a single server. Haven’t yet
tried in our QA / Prod environments which are server groups.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Try something like this
@echo off
SET maxcount=30
SET increment=10
SET countfile=c:\count.txt
REM get the current count (or start at zero if no current count)
IF EXIST %countfile% SET /P mycounter=%countfile%
IF NOT EXIST %countfile% SET mycounter=0
REM increment counter
I'm running Remedy on a Windows 2003 server using SQL. I'm attempting
to upgrade ITSM from 7.0.0 to 7.5.0. The install said it completed
successfully but when I look at the install log I see a boat load of
warnings; more than I can paste here (179 to be exact).
I'm trying to decipher what these
Submit them to BMC Support - they have tools that you/we don't to review the
logs for errors that must be corrected.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion
Hi,
Contract location: New Jersey
Starts: by 10/31/11
Long term Contract.
We have a project for ADDM 8.x (Tideway) Developer/Administrator in the
New Jersey office. The person would be configuring ADDM to discover assets.
Not sure what the future will bring, however this is not a
Thank you Misi, we are lucky to have you as a contributor!
Susan
On Thu, Oct 20, 2011 at 10:12 AM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
I have now published a more complete set of the AR API:s, for all our
convenience: http://rrr.se/download/arapi/
Best Regards - Misi, RRR AB,
Kerry,
Just to take this one step further.
If you have a table field, that means you are searching a form. If you can
change the qualifier of the table, that means that is a search criteria for the
form.
So, you could use a Set Fields operation to just pull back the data directly to
a
+1
Misi is huge !
Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau
On 20 oct. 2011, at 18:20, Susan Palmer suzanpal...@gmail.com wrote:
**
Thank you Misi, we are lucky to have you as a contributor!
Susan
There is one star on the arslist universe and that is Misi, thnx !!!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: Thursday, October 20, 2011 6:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System API Downloads (C and Java)
Hi Doug,
It all depends on which calls that specific ARDBC-plugin has implemented.
When I played around with these things quite some time ago, it turned out
that the GetListEntry-call used in Set-Fields was NOT implemented, but the
GetListEntryWithFields-call was.
This is the reason for my
**
Wild guess -
try = "N" + "/" + "A"
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: Re: Escape Characters for Forward SlashFrom: Drew Shuller drew.shul...@gmail.comDate: Wed,
Of course - the email engine query is mailbox-specific; I forgot that. (I'm
trying to reduce size of that nasty NOT IN query it runs.) That's an excellent
solution, Fred. Thanks!
Kelly Logan, Sr. Systems Administrator (Remedy), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann
Thank you so much Ken;
But when I declare the Variable for the file I receive the filepath\filename
was unexpected at this time.
Hugo Ruesga
Software Development Advisor
US 972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The
Nevermind I made a typo error :)
Thanks for the help :D
Hugo Ruesga
Software Development Advisor
US 972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The information contained in and transferred with this electronic message is
Congratulations!
Could somebody from BMC explain what is happening during this time where
nothing appears to be happening? I remember having the same experience
during the 7.5 to 7.6.04 SP1 upgrade. The logs do not indicate that
anything is happening and a db trace shows very little activity.
Yeah::: Upgrades look like they are going to disappear for the create a new
server and migrate data option soon.
Most change windows: especially Enterprise wise:: could they really go down
for 5-7 hours? NO! not happening..
so My guess is there is some sort of single FIFO job process single Java
Okay, 5 hours for ITSM 7.6.04 SP2 on an SP1 test system.
The install succeeded, but on restart the logs are filling up with this error,
even after a reboot:
Thu Oct 20 15:50:23 2011 390602 : Cannot establish a network connection to the
AR System Plug-In server (ARERR 8760)
Thu Oct 20 15:50:23
I think that is why BMC is starting to promote the idea of doing the time
consuming work on a staging server and then promoting that to production in
a shorter outage window. It is an upgrade, just on an offline system then
do a delta sync of the data to bring it up-to-date. Since this
Chris fts is a required licensed for this version right: could that be it? It
is from the RKM. Mod.
Sent from my iPhone so typo's or funky words can and do happen!
On Oct 20, 2011, at 5:04 PM, strauss stra...@unt.edu wrote:
**
Okay, 5 hours for ITSM 7.6.04 SP2 on an SP1 test system.
RKM is on there and FTS _was_ working until ITSM SP2; there were no errors
after applying SP2 to ARS (which includes FTS) or Atrium.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System
With 7.5, only glewf and gle work with that ardbc plugin. Ge does not
work. The devs only implemented what they needed for their purposes.
On Oct 20, 2011 12:12 PM, Misi Mladoniczky m...@rrr.se wrote:
Hi Doug,
It all depends on which calls that specific ARDBC-plugin has implemented.
When I
The hardware size appears to have little to do with the install times. Of
course there is some type of relation between hardware and time but I can't
figure it out.
In our case the production db is a physical server with 24 cores and 48 gb
of ram and test is a VM with 4 CPUs assigned and 8 gb of
I remember seeing a lot of plug-in server time out error too when we went to
7.6.04 SP1.
On Thu, Oct 20, 2011 at 2:04 PM, strauss stra...@unt.edu wrote:
**
Okay, 5 hours for ITSM 7.6.04 SP2 on an SP1 test system.
** **
The install succeeded, but on restart the logs are filling up with
___
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I have seen this as well
Sent from my iPhone so typo's or funky words can and do happen!
On Oct 20, 2011, at 6:03 PM, Jason Miller jason.mil...@gmail.com wrote:
** I remember seeing a lot of plug-in server time out error too when we went
to 7.6.04 SP1.
On Thu, Oct 20, 2011 at 2:04 PM,
You may want to compare the data in the system between your test and prod envs.
I'm not a DBA, but what I've seen seems to be that the more rows in your db
that need to have columns added / changed / etc, the longer it takes.
- Original Message -
From: Jason Miller
Hi,
Yes, my memory was a little bit mixed up...
In ARDBC you typically implement these two functions:
1. ARDBCGetListEntryWithFields - for searching entries
2. ARDBCGetEntry - for retrieving one complete entry with all fields
As BMC only wanted to show a list, the ARDBCGetEntry was not really
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