I've not dealt with this specific hotfix, but we have found many odd caching
behaviors with 7.6.04 that have lead to us thinking fixes didn't work when they
really did. Often changes are not sync'd with a flush of the midtier cache and
sometimes not even with a restart of the webserver. We've
Hi,
Many Thanks for your inputs..!
We tried all the possibilities. It was working fine with other browsers before
fix installed and also after the fix installed with out any Browser Cache
flush. We are facing the issue only with IE. This seems like more browser
specific (Internet Explorer)
I've got my browser set to auto-refresh and am waiting for question no.2
to be posted. I think this will be the critical mass.
Hey, it's Friday ;-)
Good luck with the site!
Regards
Michael
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Hi,
The index names are not in the DEF-file. I do not think they are used at
all when importing your XML-definitions.
They have database names though, but they are created on the fly.
It seems very strange that the names are included in the XML-definition
file, it makes no sense.
I bet that
Hello Listers,
someone is creating a ticket in my form. On submit I'd like to copy
the Request-ID into a field to in order to be able format it for
another purpose, but it's not working.
I've tried Set Fields: zzTmp_Request-ID = $Request-ID$ and
zzTmp_Request-ID = $LASTID$.
Any ideas how I can
Just looked at Facebook and he posted there 14 hours ago that he was sitting
up in a hospital bed with his new kidney.
So far, so good. Daniel
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: April 19, 2012
Great, thx Dan for sharing, you Social dude :)
Howard, looking forward to having you posting here!
Cheers,
Matt
Sent from my new Android gadget
- Reply message -
From: arslist arsl...@danielbloom.ca
To: arslist@ARSLIST.ORG
Subject: Howard Richter's is having a kidney Transplant (thank
I've seen this behavior as well with the latest SRM but haven't had time to
investigate it. That hotfix will be on my list to test now.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
-Original Message-
From: Action Request System discussion list(ARSList)
Hi,
I'm dynamically setting permission to the record. User fires a workflow and
sets the 112 field with the custom role name.
In my application role name = group name. So I'm able to see that entry in
database as: ;-1234567890;
Also I can see it in the 112 field as : Role Name
Request ID has
Forgot the environment:
ARS 7.603
Midtier: 7.6.03
2012/4/20 Marek B. mare...@gmail.com
Hi,
I'm dynamically setting permission to the record. User fires a workflow
and sets the 112 field with the custom role name.
In my application role name = group name. So I'm able to see that entry in
$LASTID$ would not necessarily hold the current Request ID that is
generated. It holds the ID of a request that was last queried for. So if you
have workflow that did something like that, it may not necessarily be the ID
of your current request that was just created.
Use a filter to set the
Marek,
I would recommend checking your version and check to see if any later
patches address this issue in the web client.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Marek B.
Sent: Friday, April 20, 2012 7:48 AM
To: arslist@ARSLIST.ORG
That’s good to hear..
Joe
-Original Message-
From: Larry Barnes
Sent: Friday, April 20, 2012 10:18 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Howard Richter's is having a kidney Transplant (thank you)
Cheers to Howard and his son. GREAT
Very happy to hear that Howard and his son are recovering well from the
transplant surgery. Wishing all the best to both.
On Fri, Apr 20, 2012 at 7:18 AM, Larry Barnes larry.bar...@thecreek.comwrote:
Cheers to Howard and his son. GREAT NEWS!!!
-Original Message-
From: Action Request
Is there a way to configure Incident Assignment Rules (i.e. Round Robin) for
some Support Groups and not others? For example, we want our Service Desk Tier
1 Support Group to leverage a Round Robin Assignment Rule but the Tier 2
Support Group would have no Incident Assignment Rules, and
what version are you on?
- Original Message -
From: Mike Hocks mike.ho...@state.mn.us
To: arslist@ARSLIST.ORG
Sent: Friday, April 20, 2012 10:59:47 AM
Subject: Support Group Assignment
Is there a way to configure Incident Assignment Rules (i.e. Round Robin) for
some Support Groups and
We are running 7.6.04 with a SQL backend
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, April 20, 2012 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support Group Assignment
what version are you on?
We are on 7.6 of ITSM with a 7.5 backend application server. Out of the box
there is no way to do this at the support group level (that I am aware of). A
third party app like alarm point may help you with your particular need. There
are configurations you can make at the
Thanks a lot for the feedback, hopefully they include this functionality in 7.7
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent: Friday, April 20, 2012 10:24 AM
To: arslist@ARSLIST.ORG
Thanks Joe for the response, just found the time to look at this again.
- the alert tool is working, but this error in the aralert.log occurs with
every entry of successful (or not) alert being sent.
- arthread.log - no entries
- filter/escalation logs no errors/worflow pointing to oldserver..
Hi Mike,
Actually, if you do a search for a form called Assignment Engine
Administration. It is a very cool form that they do not really tell you
about. We have tested it out here and it seems to work. But you can add
qualifications to what groups get auto-assignment rules.
Greg
Does anyone have an example of logging in the ARFilterApiCall routine? I need
to be able to log the input values in the arfPerl plugin as it keeps crashing
with a double free error.
I am using Linux with ARS 7.6.04 SP3 and perl v5.10.1 built for
i686-linux-thread-multi Binary build 1008
Tried that Joe, but it's not working. And BTW, when you build a filter
that fires on submit and you push the newly created Request-ID into
another form, then the $LASTID$ does containt the request-id. I think
the only not-too-tricky option I have is to query the ARSystem
Metadata: arschema form
The Request ID is not available until Phase 2 in the filters. A usual method
is to do a push back to the form in an AfterSubmit Active Link action or in a
Submit Filter (Push to the same form where Push-If is '1' = $1$) to get the ID
into another field.
Fred
-Original Message-
From:
I’m wondering if any of you had done this and what solution you used..
The requirement is simple.. I am using a WSDL that needs to be authenticated
using a username and a password. I do not like the idea of hardcoding this into
my filters for various reasons, the biggest being that if these
Agensys has an immediate Remedy Development Opportunity that just opened up in
Washington, DC. The job description is listed below.
Job Description:
• Experience with AIE and multiple integrations with BMC Atrium (ex Blade
Logic, Orchestrator, etc)
• Experience with integrating
All,
FYI - just found out that the direct url link calls to create, display,
or search a record has changed in 7.6.04 due to the SHR:LandingConsole
workflow
e.g. to display an incident in search mode you used to be able to do:
Is there a known algorithm to calculate the length of the output results of
ENCRYPT based on the length of the input string and the encryption key
parameters?
I vaguely remember that the length is 120. Or is that only the length of the
encrypted value in Field 123?
Also how would one decrypt
Thanks for sharing that doc. This would be quite useful trying to integrate
custom applications into the ITSM suite..
Joe
From: Goodall, Andrew C
Sent: Friday, April 20, 2012 1:44 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: URL DIRECT LINKS IN 7.6.04 CHANGE
Joe Martin D’Souza,
Please forward me your resume to discuss the Remedy position. Tks.
Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent Technology
3350 Players Club Parkway | Suite 120 | Memphis,
In order to dynamically set the EndPoint with your Set Fields from Web Services
Filter you would have to use the WS Registry Integration (I looked and BMC did
not add in to allow you to use a regular field for the endpoint in the Web
Services action. The only dynamic method uses the registry)
Hey,
This is my first time posting in a long, long time, so please excuse any
awkwardness.
We are running SRM on 7.6.04 and have successfully created SRDs up until
Monday. Since Monday we are receiving an ARERR 191005 error whenever we
try to save an SRD. As far as we know nothing changed
Try copying all the fonts from a PC where the layout is OK to the PC where
the layout is bad (c:\windows\fonts) without overwriting those already
there.
I copied the fonts from a WIN 2008 server system to my Windows 7 64 bit
laptop and it fixed this there.
From: Action Request System
I am fully convinced ARS/MidTier is not built for the web.
Yet they keep trying...
Have fun storming the castle!!!
-John
On Fri, Apr 20, 2012 at 1:01 PM, Joe Martin D'Souza jdso...@shyle.netwrote:
**
Thanks for sharing that doc. This would be quite useful trying to
integrate custom
Fred,
Thanks for your response..
I am glad you brought this up as this would be my concern sooner or later..
I am not using the EndPoint dynamically as yet, although that is the
direction I want to go to ultimately, hence the inclusion of the URI and
EndPoint fields on that configuration
I was hoping you got an answer to your question. I'm having an issue
something like yours but mine is an AL that works in the client but not in
the web. It's just a simple delete record AL and for some reason it will
not work on the web using either a support access or admin access. I gave
Did you recache the mid tier after creating that group and role?
Joe
From: Marek B.
Sent: Friday, April 20, 2012 9:47 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Setting the 112 field with a flow
** Hi,
I'm dynamically setting permission to the record.
No documentation other than what is in the Integration doc.
I originally was trying to use it so I didn't have to have separate filters for
each environment (Dev, Test, Prod). I could never get anything to publish to
the registry
Fred
-Original Message-
From: Action Request System
On mine yes I even deleted Tomcats tempoary cache files then restarted
Tomcat and cleared out my PC cache. I could see other changes to the form
so the recache worked.
_
John Atherly | APC by Schneider
If it works on the WUT and not on the web and if you are certain your Mid-Tier
recache has completed and worked, this sounds like a bug to me..
Did you contact BMC Support? What did they have to say about it.
Joe
From: John Atherly
Sent: Friday, April 20, 2012 4:03 PM
Newsgroups:
I think there was another post earlier this week on the same topic.
- Original Message -
From: Joanne Janssen joanne.jansse...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, April 20, 2012 3:11:13 PM
Subject: ARERR 191005
**
Hey,
This is my first time posting in a long, long time,
Sounds like a bug to me too - after all, the row level access control should
be enforced at the server, not through the clients
Dave
David Sanders
Solution Architect
Enterprise Service Suite @ Work / e-ServiceSuite
tel +44 1494 468980
mobile +44 7710 377761
email
Hey Joe -
How have things been since Nomura - if you remember me from that project and
you are in fact the same Joe De'Souza.
To move along, encryption algorithms vary. If I am not mistaken Remedy ARS
uses DES block-cipher encryption in the ENCRYPT function.DES in and of
itself is
LOL - I almost inhaled my coffee. Thanks Mike!
Date: Fri, 20 Apr 2012 11:03:43 +0200
From: m@ing-diba.de
Subject: Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish)
clone for Remedy QA - BETA
To: arslist@ARSLIST.ORG
**
I’ve got my browser set to auto-refresh and am
Also check out this stackoverflow.com question:
http://stackoverflow.com/questions/457193/length-of-encrypted-string
I think it may be relevant to your question in a general sense.
Date: Fri, 20 Apr 2012 13:48:37 -0400
From: jdso...@shyle.net
Subject: Working with ENCRYPT() function...
To:
Yes I was interested in the character count as if I encrypted the input, I’d
need to consider enough room for storage. I was tempted to build a 254
character field to store it, but then curiosity got the better of me and I
wanted to know if there was an algorithm to calculate the expected
I thought that’s how it was done but if this is really true, it may not be done
at server level.
Another interesting thought would be that for that particular version, how
would multi tenancy work if 112 is failing on the web? After all that’s the
heart and soul of implementing multi
Thanks..
Have you successfully used the Atrium WS Registry to dynamically use
EndPoints as well as authentication information? Specifically on AR System
server 7.6.03?
The configuration I built for storing authentication information works quite
well. I tested it after encrypting the
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