No, I don't have the release notes, can you send it to me please?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Sunday, April 07, 2013 6:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: New features in Change Management 7.6.04 compared to
I just edited /etc/arsystem/myars/armonitor.conf file and un-commented
/opt/bmc/ARSystem/bin/arservdsd line to enable DSO.
But after that I have been getting following error when trying to access
ServerInformation Forms from Midtier
GetServerInfo Failed to get initialization values. (ARERR 8762)
I was trying to install atriumintegrator80.server.win on a machine which
doesn’t have AR Server. Installation did prompt me to provide details of an
AR Server. I did that, but it gives this error.
Atrium Integrator Server install on remote AR System Server is not
supported
Thread here talks
Hi,
The AI Server is required to be installed on the AR Server machines - this
is because of the plug-ins, etc.
The client can be installed remotely (Spoon client).
_
Kind Regards,
Carl Wilson
http://www.missingpiecessoftware.com/
From: Action Request System
You may refer the release notes from below web link to get information on
‘What’s New’ in following ITSM Releases.
ITSM 7.6.04 version
https://docs.bmc.com/docs/download/attachments/168331034/7604ITSMReleaseNotes.pdf
ITSM 7.6.03 Version
Hey Doug,
Thanks for replying. Do you know of any way of producing a cert7.db file so we
don't have to experiment/change our production box config files? We are just
trying to get a quick fix for now because we are working on deploying Remedy
8.0 here in the near future.
-Andrew B.
Hi All,
It will be really helpful if some one can share SRM Admin Guide with me.
Thanks,
Rajat
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Where the Answers Are, and have been for 20 years
The Houston-based company has realigned its business into single teams for
product development, customer support, global marketing and sales, vice
president and chief corporate spokesman Mark
Unfortunately, BMC’s legal department has classified BMC documentation as
BMC Intellectual Property. This means that only authorized BMC employees
can distribute documentation – and then only through methods approved by
BMC.
Please remove any BMC documentation from a public site not controlled
I get this error message all day long in my javaplugin log file.It turns
out that someone at BMC (developer?) reused field ID 26001.
On 22 forms it is a date/time field. On 1 form it is an Integer. On 12 it is
a Selection field (Notification Method or Approval Status). On the
I had faced something similar in the past. Please edit ar.conf file and put
ONLY ar-server-name everywhere if FQDN is used.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt
Sent: Monday, April 08, 2013 3:35 PM
To: arslist@ARSLIST.ORG
With the introduction of the Wiki based documentation, there really aren't any
guides anymore. But if you're on an older version, e.g. 7.6.04, you can get
the SRM Admin Guide here:
BMC Service Request Management 7.6.04 Administration Guide 28-Jan-2011 PDF
If you're on a later version,
My understanding was an approver for a service request only needed a read
license? I am using 7.6.04 SP 4.
Thank you,
Heather Hutcheson
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ashish Pandey
Sent: Saturday, April 06, 2013 9:52 AM
To:
Test
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Where the Answers Are, and have been for 20 years
I had to chuckle at older version, e.g. 7.6.04. Welcome back David!
~
Terri
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter
Sent: Monday, April 08, 2013 11:06 AM
To:
That should be the case. As has been recommended, check your submitter mode.
If the approval is an individual approval and the submitter mode is locked,
then a read license is all that should be required. However if the approval is
a group approval and this individual is a member of the group
Strange, it worked. What I am wondering is, I only edited armonitor.conf
and didn't touch ar.conf file.
thanks.
~ Nathan
On Mon, Apr 8, 2013 at 8:03 PM, Yogesh Ketkar yogesh.ket...@vyomlabs.comwrote:
**
I had faced something similar in the past. Please edit ar.conf file and
put ONLY
All,
Wondering if anyone has dealt with this. This occcurs after we switched
from a 7.1 server to another server running 8.0, patch002 over the weekend.
We have 25 floating licenses, and 39 people logged in. Nothing unusual
about that, though. (Same number of licenses on the old and new
Joe,
Are you sure that when they open a form, it's not updating a record
somewhere? Perhaps some type of audit log?
On Mon, Apr 8, 2013 at 12:06 PM, Joe Castleman joe.castle...@gmail.comwrote:
**
All,
Wondering if anyone has dealt with this. This occcurs after we switched
from a 7.1
I've been looking for something like that, but if that's the case, not sure why
it started today. We have the same forms, workflow etc. on both old and new
servers, and exceeding the number of float licenses isn't unusual. Thanks...
Joe
More info:
I created a test account with a floating license and the same permissions as
the other users. It behaves as it should, as one would expect - it tells me
upon logging in that there are no float tokens available, and then it lets me
continue in read-only mode with no errors.
One of
If I remember correctly you will obtain a license also when you view data.
So if there is a Set Fields or table refreshing from a Regular from the
user will obtain a write license just by grabbing data.
Somebody please correct me if my understanding is incorrect.
Jason
On Mon, Apr 8, 2013 at
Test successful!
On Mon, Apr 8, 2013 at 8:28 AM, Frankfater, David
dfrankfa...@columnit.comwrote:
**
** **
Test
_ARSlist: Where the Answers Are and have been for 20 years_
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**
Just to be sure, you should activate API+SQL logs server side, and All logs on "FINE" level on mid-tier and see if you can see "Test" in the header.On 08 Apr, 2013,at 05:38 PM, Jason Miller jason.mil...@gmail.com wrote:**
Test successful!On Mon, Apr 8, 2013 at 8:28 AM, Frankfater, David
And don't forget to flush. The Mid Tier cache that is.
[image: Inline image 1]
On Mon, Apr 8, 2013 at 9:54 AM, laurent matheo lm...@me.com wrote:
**
Just to be sure, you should activate API+SQL logs server side, and All
logs on FINE level on mid-tier and see if you can see Test in the
It doesn't look like much has changed David (other than the email signature
and the email address) J
Cheers
Ben
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter
Sent: April-08-13 17:06
To: arslist@ARSLIST.ORG
Subject: Re: SRM
Hi All,
Is there a way to only allow certain roles/groups to update certain attributes
in the CMDB and AST:Attributes table? I understand there are the following
class and attributes to define row level security (read write) but how can
one accomplish this per attribute?
character
Good afternoon,
Perhaps this is just a limitation in my own thinking, but I have a few
integrations using the HPD:IncidentInterface_Create form. Since the company is
growing, we are running into issues where we have people with the same name but
are different people under different operating
Is the Class Manager the only place to do the per attribute level access?
From: Francois Seegers
Sent: Monday, April 08, 2013 8:34 PM
To: arslist@ARSLIST.ORG
Subject: Atrium CMDB: Attribute Security per Group/Role
Hi All,
Is there a way to only allow certain roles/groups to update certain
Hi,
The FLOAT-WRITE is grabbed as soon as the user performs any activity.
The FLOAT-READ-WARNING is not displayed until the user tries to save something
requiring a FLOAT-WRITE. And it is only displayed the first time this happens.
If you get message as soon as you login, I bet that you have
There's no data configuration for it. Requires adding the Internet E-mail field
to the web service input mapping and then updating the filter on the Interface
Create form to use it when retrieving the customer information.
Jason Bess
From: Pierson, Shawn
That’s what I thought, thanks. I will probably take a more robust look at that
and add in the ability to search by username while I’m at it since that is also
a unique value.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
Yes, among other things we are fetching the ordinal date and populating the
home page. There are push fields on window open actions from the Home Page,
though certainly not to all of the fields for which it is giving us errors.
I did notice a discrepancy between the legacy server and the new
I haven't used that particular web service designed for that form, but I'm
familiar with that form and the web service, so that's the way I would go
too. Or use the login name which is a guaranteed piece of unique information
on CTM:People. If you notice, there is no unique index on the email
Hi,
There are tools that handle the user log quite well ;-)
The submitter-mode locked could definitely be an issue. If you are trying to
update a records, where the the users login name is in the Submitter-field, he
would get an error unless it is set. I don't know if the error is
field-by-field
Shawn:
I notice that no one is mentioning the Corporate ID field, which can very
definitely uniquely identify customers with the same name and do cool things
like help you turn up tickets for a given person after they've had a name
and/or email address and/or login id change. Is your ITSM
Your submitter mode is probably the culprit.
The Submitter Mode options are:
* Locked — Enables users who have their name in the Submitter field to
modify requests without a write license. This does not apply to users with a
Restricted Read license who cannot modify requests under any
The specific integration that the email would be used for is originating from
within one of our own company, but we have grown so quickly that we do have a
lot of data issues right now. We even have duplicate login names (across
domains with trusts) that have wreaked havoc on some of our
Hi,
CMDBRowLevelSecurity, CMDBWriteSecurity nad DefaultAccountPermissions can
be used only to set permission for whole record.
On the attributes level, Class Manager (and cmdbdriver) are available
(assuming you have defined set of permissions, not dynamic one).
If you have lots of attributes to
Mr. Easter,
In regard to your new email address:
YAHOO, David is still with us!
Joel
Joel Senderjdsen...@earthlink.net310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter
Sent: Monday, April 08, 2013 1:49 PM
Monday, Monday;
So I have a ticket form with a results list. The query is simple.
('Assignee' != $NULL$)
The results list gives me multiples of the same Assignee.
Other than grouping the Assignees, is there another way to get a single row
for the 'Assignee' field?
r
Ray
What is your underlying DB, SQL or Oracle?
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
From: Action Request System discussion list(ARSList)
We're on SQL latest.
r
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, April 08, 2013 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
What is your
Ray:
I don't know if it's possible or even advisable to make Remedy query directly
in SQL, but SQL does have the SELECT DISTINCT statement that would do what you
are asking.
The SQL query would run something like
SELECT DISTINCT Assignee
FROM Table_name underlying your form.
If your table
From the 8.0 release onwards Atrium Integrator does need to be installed on the
same box as AR. In fact the core Atrium Integrator engine is installed as part
of the AR installer only. This is done to mainly to make AI part of the core AR
Fabric so that it could be setup in AR server group, use
An alternative (given your challenges) could be to build a custom web
service, with a 'Get Operation' to fetch the right user where the inputs
required to get the right user would be as many inputs as you would require
(First Name, Last Name, email address, Remedy Login ID, Phone Number) to
Yup;
You're on the right idea, Natalie.
Fact is that the table is part of a multi-join and being displayed in
another form. I really don't want to use the Direct SQL option for pulling
the data for reasons of performance and simple logic. I'm hoping Remedy has
a native method for
There is a bug with that utility in ARS 7.6.04 Patch 3, wherein it complains
about not being able to change the ID in flashboard variables. If you do not
have flashboard variables using that field, you could still safely use it.
I have noticed that it works ok on ARS 7.6.04 Patch 4. I have not
And to answer the original question (I hit send too early), its possible to
change the field ID from either the old Admin Tool on the older version and
the new Developer Studio on the newer version, ONLY before saving the form
after creating a new field. Not after. After saving it, the only way to
Hey Folks,
The inability to create unique indexes on a form overlay is not a bug; it's
intentional.
The reason is that it affects operations at the origin layer as well as at the
overlay layer.
Records for a form and its overlay are stored in the same database tables.
That means indexes
Hi Shawn,
While it doesn't help you on your current version, the requirement you describe
has been implemented in ITSM 8.0; the online documentation is here
https://docs.bmc.com/docs/display/servicedesk80/HelpDesk_Submit_Service
Regards,
Gareth
From: Action Request System discussion
If that's the case, from the AR System client perspective, how do I connect
to the base layer if I did not want to connect to the overlay layer?
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chuck Mousseau
How has it been implemented if I may ask? I have not yet had the chance to
look at 8.00
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gareth Oliver
Sent: Monday, April 08, 2013 9:05 PM
To: arslist@ARSLIST.ORG
Subject: Re:
BMC have implemented three options of sub-set data: Login_ID, Company +
Corporate ID, FName + MInitial + LName.
I haven't checked/confirmed if the same functionality exists for the Submit WS
for Change/Release/etc, but the documentation doesn't reflect any updates
(possibly more an issue with
The Company + Corporate ID makes a lot of sense IF and ONLY IF its use is
enforced. It isn't pre-version 8.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gareth Oliver
Sent: Monday, April 08, 2013 11:16 PM
To:
We are trying to setup DSO between 2 AR servers.
One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2
We enabled DSO on both the servers. Machines are in same network and
accessible from one another using machine name (same as AR Server name).
After making all configuration
There is one way though which has been documented in the WIKI. Pls. follow step
by step information for the standalone installation of AI server.
https://docs.bmc.com/docs/display/public/ac80/Installing+a+stand-alone+Atrium+Integrator+server
-Thanks
Yogesh
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