hi Everyone,
Yesterday we came across a strange issue with the SRM approval
processing. The case is such that we are creating approver list on the
SRM:Request form. From there we have written an approval rule which attaches
the approval process to the request and sends out approval
Hi,
that was a typo it should be ('Status*-History.In Progress.TIME' - 'Submit
Date') = (12*60*60) AND ('Status*-History.Resolved.TIME' - 'Submit Date')
=(48*60*60)
J
--
Regards,
Jittu Chacko
Vyom Labs Pvt. Ltd.
BSM Solutions Services || ITIL Consulting Training
Email: [hidden
Hi,
I believe that the system can only identify a single ; when parsing a list.
A double ;; would normally be treated as a null/empty value and it seems that
the system has assigned/appended a 0 for this value.
How is the list stored in ARS (SRM:Request) before the Approval rule picks this
Yep, PERL it is...
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, July 23, 2013 5:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing
** I think Laurent is right about Perl. I got this following error when
Thanks - I was wondering how the interface was built….
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Tuesday, July 23, 2013 4:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing
**
It seems it's using PerlApp. So
Hi,
As per my knowledge we can Ethernet is a LAN protocol and can be mapped
under BMC.CORE:BMC_LAN and CI Type can be Connection- Connectivity
Collection in Asset Management. For Further clarification you can also refer
to BMC Atrium CMDB 7.6.04 Data Modeling Guide. And
Hi All,
I am preparing a slide deck for our upgrade. (currently we are on 7.1 ARS ).
As there are lot of versions released after 7.1 (7.5, 7.6.03, 7.6.04, 8 and
8.1), our management wants to know how many BMC customers are using the
various versions in production.
i am looking for numbers
Vikrant,
So, what we have here is an error condition and a question about error handling.
The error condition is a misformatted input -- extra semicolon separators.
The problem really is that there is no error handling for this condition. The
approval process is parsing the string, finds an
hi Doug,
Yes I agree with you about the incorrect syntax or the miss formatted input to
the approval process. We have set in the check that you have suggested to
replace ;; with ; in the approver list just some time back.
But on further analysis of our issue we found out few more things and
I have found that the CHG:WorkLog record seems to be getting deleted at
~12:05 am. We have maybe 2 people on at that time of the night.
Also, is there a way to have the log files generate a new one when they
get to be a certain size? (e.g., arfilter.log, arfilter1.log,
arfilter2.log, ...)
Do you have any escalations running at that time?
- Original Message -
From: Christie Pargeter :CO IS cparg...@lhs.org
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 24, 2013 2:55:39 PM
Subject: Re: Attachments Vanishing
**
I have found that the CHG:WorkLog record seems to be getting
Hi Christie,
Try looking into the following:
The cleanup escalation fires OOTB at 12:05 am daily -- Escalation name =
SYS:CLN:TA@00:05-StartCleanUp
This will trigger the following filter -- INT:CHGFND:CLN:DelCHGAssc_500_PCHA
[cid:image001.png@01CE8880.6CC05AE0]
Check the CHG
Sorry….wrong filter name ☺
INT:CHGFND:CLN:DelCHGAttach_500_PATC
Ryan.
From: Downing, Ryan
Sent: Wednesday, July 24, 2013 3:14 PM
To: arslist@ARSLIST.ORG
Subject: RE: Attachments Vanishing
Hi Christie,
Try looking into the following:
The cleanup escalation fires OOTB at 12:05 am daily
Wow! I never thought nominating myself would actually work! Kidding...
thanks to whoever did that. Appreciate the recognition already received.
On Tue, Jul 23, 2013 at 8:55 PM, Joe DeSouza joe_rem...@yahoo.com wrote:
**
Do it people! Help this tradition stay alive!
I know the choices are
Christine,
I saw this note and remember seeing a discussion about a similar topic. So, I
took a look and found that
there was a bug recorded with a similar feel against version 7.6. I have
included the notes below because
it has some interesting information about the working of the system
All
My mind is slipping how do I submit for best product ?
Howard
Sent from my iPhone 5
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
are you talking about arslist awards for best product?
On Wed, Jul 24, 2013 at 3:14 PM, Howard Richter hbr4...@gmail.com wrote:
All
My mind is slipping how do I submit for best product ?
Howard
Sent from my iPhone 5
Yes Lj
I have been working with an SSO add-on for over a year and the team that built
it and supports it is great.
Howard
Sent from my iPhone 5
On Jul 24, 2013, at 5:23 PM, Longwing, Lj llongw...@usgs.gov wrote:
**
are you talking about arslist awards for best product?
On Wed, Jul 24,
If I remember the verbiage properly, Daniel decided not to do software
nominations during the ARSList awards (email portion) because RUG has a
software showcase which they do the voting AT RUG for...so I don't think we
are doing that anymore (please correct me if I'm wrong Daniel).
On Wed, Jul
Interesting stats for you..42 votes thus far...out of the 11 nominees in
both categories...only 5 of them have even voted yet, and only one of them
voted for themselves :)
On Tue, Jul 23, 2013 at 11:07 AM, LJ LongWing lj.longw...@gmail.com wrote:
Wow...that lost steam ALLOT faster than
Is your request trying to construct a ticket from a template?
If not, then you might have the assignment engine intervening and trying to
assign a new ticket. If it can't find where to send it maybe that is giving
this message?
I use a default rule in the AE that assigns tickets to the service
Hey Al,
That's just it.. There is a rule in place.. What I have found is, once it
fails, there seems to be noway to correct it, although it is saying to
manually assign the group. Where do I go to assign the group??
Robert
On Wed, Jul 24, 2013 at 4:28 PM, Differ, Alfred W CTR PHD NSWC, 210
What versions of SRM and ITSM are you on?
It looks like you're trying to create an incident. SRM pushes all the data
to the Incident Interface Create form. That is probably where you are
getting the error from.
What are you using for your auto assignment? Are you also pushing that data
from SRM or
Can you write the final rule in such a way that it can't fail?
It's been a while for me, but I recall they work by qualifications, so a (1=1)
qualification would force it. If that fails something nefarious is going on. 8)
-al
-Original Message-
From: Action Request System discussion
Alfred,
The form CFG:Assignment looks at location, company, op cat, and prod
cat data. There are no workflow like qualifications there.
Sent from my iPhone
On Jul 24, 2013, at 8:43 PM, Differ, Alfred W CTR PHD NSWC, 210
alfred.differ@navy.mil wrote:
Can you write the final rule in such a
7.6.04 platform.. We have other services working just fine but, every now
and again, we get a failure and there seems to be no way to push it through
once it fails. This is soo annoying!! :)
On Wed, Jul 24, 2013 at 4:43 PM, Tauf Chowdhury taufc...@gmail.com wrote:
**
What versions of SRM
You could expose the assignee company, org, and support group in the AOT
and then in the event params window of the screenshot you sent, you can
type in correct values and click Retry.
Sent from my iPhone
On Jul 24, 2013, at 8:56 PM, Robert Heverley robert.hever...@gmail.com
wrote:
**
7.6.04
I think I will give that a try!!
Thanks!!
On Wed, Jul 24, 2013 at 4:59 PM, Tauf Chowdhury taufc...@gmail.com wrote:
**
You could expose the assignee company, org, and support group in the AOT
and then in the event params window of the screenshot you sent, you can
type in correct values and
Got it!! My rule was offline!! DUH!!
Thanks again guys!!
Hey Al,
Is PHD missing me?? LOL
On Wed, Jul 24, 2013 at 5:02 PM, Robert Heverley
robert.hever...@gmail.comwrote:
I think I will give that a try!!
Thanks!!
On Wed, Jul 24, 2013 at 4:59 PM, Tauf Chowdhury taufc...@gmail.comwrote:
Hi Robert,
Are you creating Incident as fulfillment application?
Regards
Kiran
On Thu, Jul 25, 2013 at 4:40 AM, Robert Heverley
robert.hever...@gmail.comwrote:
**
Hello All,
Please see the attachment. Can someone give some guidance on where I go to
manually assign the group. Every time
Corrected**
Are you using Incident as fulfillment application?
On Thu, Jul 25, 2013 at 4:40 AM, Robert Heverley
robert.hever...@gmail.comwrote:
**
Hello All,
Please see the attachment. Can someone give some guidance on where I go to
manually assign the group. Every time this happens, I
to be memory management issue going on.
Making it a habit of only loading one server per instance, and always using
its dedicated workspace for us has eliminated corrupt workspaces, and the
null pointer errors.
Dear lord I wish we could do this! - OnDemand customers have it on a
tools
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