Setting up sequential approvals within ITSM

Hello list, Is there an easy way to configure sequential approvers for a change within ITSM 7.6.03 Change Management? Example: Manager A approves -- Manager B approves -- Manager X approves -- Change can go forward. I am currently overwhelmed by all the little triggers, buttons and options the

ARS forms and number of records

Hi All, I would really like to know whether we have a tool or way of getting to know all forms (tables) and the number of records present in those forms (tables) I am aware of the backend (oracle) queries which will do, but since the number of forms are too may hence wanted to know if i it can

Re: ARS forms and number of records

Hi Saurabh, ARUtilities will allow you to search for all forms that contain data. Then you can Right-Click and choose Count. This is just one of the tools included with ARUtilities. Download free at: http://www.arutilities.com Hi All, I would really like to know whether we have a tool or way

Re: ARS forms and number of records

Thanks for your reply. Wanted a way where I could get record count for all the forms at one go. This is for reporting purposes. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/ARS-forms-and-number-of-records-tp117553p117555.html Sent from the

Re: Setting up sequential approvals within ITSM

Thomas, Without knowing what step in the process you are, I'll assume you've defined a flow and set up the proper Approval Process Config records. For what you're asking, you would do this in the Approval Mappings form. You can get to this via the AppAdmin Console Custom tab Change Management.

Re: Setting up sequential approvals within ITSM

Hello Thomas, The requirement you have is basically known as Level based approval system. Steps: 1. Go to Application Admin Console Custom Configuration Change Management Approval Approval Mappings 2. Open the form in new mode 3. Select the Approval Indicator* = Change 4. Phase Name = Say

Re: ARS forms and number of records

You may want to head over to communities and vote for this idea :) https://communities.bmc.com/ideas/3714 On Tue, Jun 24, 2014 at 3:51 AM, MalviyaSaurabh malviya.saurab...@gmail.com wrote: Hi All, I would really like to know whether we have a tool or way of getting to know all forms

Re: ARS forms and number of records

Great Idea! I voted. Thanks! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, June 24, 2014 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: ARS forms and number of records ** You may want

Re: Setting up sequential approvals within ITSM

Kunal and Tauf, Thank you for your input. I check this one out to see if it fits the process flow I got, but it looks promising ☺. I assume I can also apply this to different groups within the system, not just for individuals. A bit besides that: Depending on the complexity this could reach,

Re: Setting up sequential approvals within ITSM

If you just need different mappings and are OK with the out of box flow, then it's pretty simple because you just have to add/modify approval mappings for groups and individuals. However, the change approval process as a whole is a sum of many different parts which means that configuring each part

Re: ARS forms and number of records

One of the sample scripts of Meta-Update does just that :) It’s about 3 lines, does an SQL query on arschema and picks up a select count(*) for each non-dialog join table. Cheers Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329

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I am out of the office until 06/30/2014. I'm out of the office and will be returning 6/30/14. Note: This is an automated response to your message Setting up sequential approvals within ITSM sent on 06/24/2014 4:30:30. This is the only notification you will receive while this person is away.

Re: Auditing Concepts

Thanks Rod for explanation. Let me check if my understanding is right. 1. Audit fields are copied to audit form only if the value in the field changes, else it will not be copied 2. Copied fields are copied to audit forms when any of the audit field is triggered on the form even if the changes

Remedy 8.1.01 Upgrade Issues

All, I have upgraded our Test environment from Remedy 7.6.04 SP4 to Remedy 8.1.01. The components upgraded were ARS, Atrium Core, ITSM and SLM. The ITSM upgrade completed with warnings. There were 1221 invalid database objects had to be cleaned up post-upgrade. We are using Oracle 11.2.04 for

Re: Knowledge Management

Tauf, Thanks for the reply. I located this article. by Vincent RIEDWEGhttps://communities.bmc.com/people/vriedweg on Jul 10, 2013 3:45 AM Hi, The best option for you is to do a full FTS reindexation... The procedure is the following: 1. 1. Stop FTS on all nodes of your Server Group

Re: Setting up sequential approvals within ITSM

Thanks, Just another quick question: ITSM Administration guide states that I can only have one phase active for a company. So if I want to create separate approval processes for one company, but e.g. different topics, can I then start naming my phases “Topic 1 Review” and “Topic 2 Review” to

Re: Knowledge Management

Sandra, Yes. This is done directly in the DB. Sent from my iPhone On Jun 24, 2014, at 10:58 AM, Hennigan, Sandra sandra.henni...@usdoj.gov wrote: ** Tauf, Thanks for the reply. I located this article. by Vincent RIEDWEG on Jul 10, 2013 3:45 AM Hi, The best option for you is

Re: ARS forms and number of records

Hi All, Thanks a lot for all your valuable inputs. LJ, thanks for a great idea, will work on the lines of the same. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/ARS-forms-and-number-of-records-tp117553p117569.html Sent from the ARS

Re: Reconciliation speed

I did check this by the way - it was set to only update changed CI's. I'm waiting for the DBA's to do some work but we managed to get the query that was bogging stuff down from 2+ minutes down to 40 milliseconds. We don't have much data in our dev system and that's based off of manual queries,

Re: Remedy 8.1.01 Upgrade Issues

Chris: Make sure you use SLM 8.1.01 SP1 not SLM 8.1 GA when upgrading. SLM 8.1 GA deletes a bunch of ITSM objects. Terry -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Wilson Sent: June-24-14 10:55 AM To:

SLAs

All, We are on version 7.1 ( going to 8.1 soon). The SLA Service Target Status colors don't' update except for once a day. I did recently have to add a 24x7 available time entity to all my SLAs and OLAs as a work around for a time issue with the date 1/1/1970. Since the workaround all

BLSA Role

Hello all, We are seeking a Remedy Consultant for a 3 month project in San Mateo, CA. This project is specifically looking for someone with Blade Logic Server Administration (BLSA) experience. Must have experience with one of the following: Windows 12, RHEL 6 or Solaris 10. If you are