Re: OT: Part Time Remedy Support

2014-09-24 Thread Abdul Moid
Can we have the email id for posting the resume. Would like to know the further details to proceed. On Wednesday, September 24, 2014 1:24:35 AM UTC+5:30, Koyb P. Liabt wrote: ** Hi All, A colleague of mine is looking for part-time Remedy Support remotely. *Requirements*: - at

How to add the Knowledge Articles in the overview console table list.....?

2014-09-24 Thread Abhishek Anand
Hi Expert, We have a requirement to view the KA’s in the overview console as it is working for the IM,PM,CM requests etc…. Any idea on it as how to proceed ahead will be highly appreciated. ITSM Version – 8.1.01 Regards, Abhishek A

Re: Consuming an external web service

2014-09-24 Thread Misi Mladoniczky
Hi, I have seen this a few times. I think it is the standard Microsoft implementation that does not handle NULL values, for example for numbers. Could it be possible to send a 0 (zero) instead of NULL in these cases? If you can do that it is a single filter per field, and possibly the need to

Re: Consuming an external web service

2014-09-24 Thread Jarl Grøneng
Agree that the WSDl should support NULL values, which is a value. It could be that the xsd is wrong. If it contains information that the element is required, BMC Remedy always sends the element, regardsless if its empty or not. -- J 2014-09-24 12:20 GMT+02:00 Misi Mladoniczky m...@rrr.se: Hi,

Re: Consuming an external web service

2014-09-24 Thread Misi Mladoniczky
Hi Jarl, Are you sure that the element will be skipped if it is set to NULL? I think that a NULL value is still considered a value in Remedy. There is no way to skip it if you include it in the attribute list. Best Regards - Misi, RRR AB, http://rrr.se Agree that the WSDl should

Re: Consuming an external web service

2014-09-24 Thread Jarl Grøneng
It all depend on your xsd definition. An example her: nillable vs minorrours http://www.dimuthu.org/blog/2008/08/18/xml-schema-nillabletrue-vs-minoccurs0/comment-page-1/ -- J 2014-09-24 13:47 GMT+02:00 Misi Mladoniczky m...@rrr.se: Hi Jarl, Are you sure that the element will be skipped if

Re: Consuming an external web service

2014-09-24 Thread Grooms, Frederick W
From the docs Outgoing XML If nillable is false, AR System doesn’t generate the element at all for null fields. However, it can do so only if minOccurs=0. If the service you are consuming didn’t define minOccurs for each element then minOccurs = 1 for the element. Fred From: Action Request

Re: Published days of an article

2014-09-24 Thread rajesh
Thanks Carin. I am aware of it.I want to capture the number of days of an article published fro reporting perspective.That's my business requirement. Regards, RK On Wed, 24 Sep 2014 03:20:44 +0530 Carin Grobler wrote ** Rajesh,  you  should be able to check status history of each version C

Escalation does not seem to complete its run over all the records..

2014-09-24 Thread Joe D'Souza
I have a simple escalation that triggers on the form CTM:LoadPostalCodes with a condition 'DL_Status' = Unvalidated During an initial run if there was no data in CTM:LoadPostalCodes, all records meet that condition. The escalation sets two fields in that form, z1D Action to

Re: Consuming an external web service

2014-09-24 Thread Jarl Grøneng
If the field is an integer field you need to add nillable=true if you want to sent null value. -- J 2014-09-24 16:02 GMT+02:00 Grooms, Frederick W frederick.w.gro...@xo.com: ** From the docs Outgoing XML If nillable is false, AR System doesn’t generate the element at all for null

Urgent Need: Remedy Developer with ADDM/CMDB Integration

2014-09-24 Thread Bennett Whitley
Hello, I am looking for a Remedy Developer with ADDM/CMDB Integration experience. This is a contract to hire opportunity based in Denver. If yourself or anyone in your network is interested please respond and I will contact you directly! Best, Bennett Whitley Account Manager Comcentric

Looking for a Good Remedy Support Company

2014-09-24 Thread Champagne, Susan
Hi folks, We're in the market for a reliable, knowledgeable Remedy support company, preferably located in Ontario, Canada. If you can recommend any, I would appreciate it. We are currently only using Remedy Incident Management 7.6.04. We will need some knowledgeable support to assist us in

SRM

2014-09-24 Thread Kathy Morris
Hi, Does anyone know how to view the SLT (SLM) associated with an SRD? I am not seeing the details within the SRD. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been

Re: Escalation does not seem to complete its run over all the records..

2014-09-24 Thread Charlie Lotridge
First, and FYI, the filter counter that's used by the system to determine if a transaction exceeds the filtering limit set for the system is reset for every record process during an escalation. It is NOT cumulative across the entire run of the escalation. So unless one of the records being

SSO with ARS 8.0+ and NOT Tomcat?

2014-09-24 Thread William Rentfrow
Hi - A co-worker of mine asked me to post this - has anyone gotten SSO to work with ARS 8.0 or higher using something other than Tomcat? We are using Websphere and running into some hurdles - any direction you can give us would be appreciated. William Rentfrow wrentf...@stratacominc.com

Re: Escalation does not seem to complete its run over all the records..

2014-09-24 Thread Joe D'Souza
I found the problem. Its not the MAX Filters. And yes I knew that max filters is a transaction based setting and not for the entire escalation. But because it was stopping only after processing a certain number of records I was wondering if that had anything to do with it. The reason it wasn't

Re: How to add the Knowledge Articles in the overview console table list.....?

2014-09-24 Thread Del Wester
Have you tried the Knowledge Console? It becomes available on the left hand menu of the home page after the KM module is installed. On Wed, Sep 24, 2014 at 4:31 AM, Abhishek Anand abhi.masc...@gmail.com wrote: Hi Expert, We have a requirement to view the KA’s in the overview console as it is

Deactivation of Knowledge Articles

2014-09-24 Thread Nyall MCCAVITT
Hi, Does anyone know of a method to deactivate many Knowledge Articles in one go? I have about 3000 articles to make so that they are no longer visible in a search. Thanks in advance. Nyall [Description :

Re: Deactivation of Knowledge Articles

2014-09-24 Thread Tauf Chowdhury
Which version? If 7.6.x and greater, and you can qualify those articles somehow, you should be able to run an escalation on the KAM:Knowledge Article Manager form. On Wed, Sep 24, 2014 at 1:33 PM, Nyall MCCAVITT nmccav...@aubay.com wrote: ** Hi, Does anyone know of a method to deactivate

Re: How to add the Knowledge Articles in the overview console table list.....?

2014-09-24 Thread Tauf Chowdhury
Abhishek, Go ahead and follow the directions listed here in the BMC doc for extending the Overview Console: https://docs.bmc.com/docs/display/public/itsm81/Extending+the+Overview+console On Wed, Sep 24, 2014 at 5:31 AM, Abhishek Anand abhi.masc...@gmail.com wrote: Hi Expert, We have a

ADDM and CMDB Mark As Deleted flag

2014-09-24 Thread Bob Ellington
ITSM v.8.01.01, and ADDM v 10. Our ITSM is upgraded from 7.6.04. Since the upgrade I have noticed an issue with the setting of the status value from ADDM. Example: Router_1 was on the network, discovered and made it to CMDB cleanly. Router_1 was taken off the network, and ADDM eventually

Re: Deactivation of Knowledge Articles

2014-09-24 Thread Nyall MCCAVITT
Hi Tauf, We are using v7.6.04. We can identify the relevant articles. What would the escalation be setting? Thanks. Nyall [Description : C:\Users\vcozette\AppData\Roaming\Microsoft\Signatures\aubay.gif] 13, rue Louis Pasteur - 92513 Boulogne Billancourt

Re: Deactivation of Knowledge Articles

2014-09-24 Thread Tauf Chowdhury
You could probably set the article status to Retired.. unless you are looking to forcefully delete the records? I haven't done this so purely hypothetical. On Wed, Sep 24, 2014 at 1:57 PM, Nyall MCCAVITT nmccav...@aubay.com wrote: ** Hi Tauf, We are using v7.6.04. We can identify the

CMDBDRIVER - importing

2014-09-24 Thread Patrick Zandi
Attempting to do a CMDB Driver utility import Following all the guides (I can find) -- Zero errors in any logs that I see init logon (blah blah blah) Command: impdf DEFINITION IMPORT Import Item List: Number of import items (0): 1 Item Type: (Class, Attribute) (1-2) (1): BMC.CORE,

Re: Deactivation of Knowledge Articles

2014-09-24 Thread Nyall MCCAVITT
Hi, Already done this but some of the articles are still visible. Have deleted the relevant entries in the related visibility form as well but doesn't always work. I have also compared, at the database level, the entries for those that are visible and also those that are no longer visible and

Re: [EXTERNAL] Re: Deactivation of Knowledge Articles

2014-09-24 Thread Stroud, Natalie K
Nyall: We are also on 7.6.04 and for us, retired knowledge articles still show up in RKM searches. We're on the fence about whether we want our retired articles to remain that way, but I do know that setting the article to Cancelled instead of Retired status causes them to not show up in a KM

Re: [EXTERNAL] Re: Deactivation of Knowledge Articles

2014-09-24 Thread Carin Grobler
Once you have Retired your articles Go Knowledge Article Console Select manage and re-index your articles this will update the indexing and you should no longer be able to see them C On Wed, Sep 24, 2014 at 4:12 PM, Stroud, Natalie K nkst...@sandia.gov wrote: ** Nyall: We are also on

Re: UDM Job got stuck in In Progress State

2014-09-24 Thread Nikolay Fedoseyenko
Check CAI:Events From: babajan baig moghul.b...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, September 19, 2014 1:17 AM Subject: Re: UDM Job got stuck in In Progress State ** Hello Team, I just searched with Job Instance ID in

Re: Looking for a Good Remedy Support Company

2014-09-24 Thread Abdul Moid
Hi Susan, Are you looking for a support company or folks to support the ongoing project. Would like to know the details,so that we can proceed further iff? On Wed, Sep 24, 2014 at 8:31 PM, Champagne, Susan schampa...@hsnsudbury.ca wrote: ** Hi folks, We’re in the market for a reliable,