Re: OT: Setting up a demo environment on LINUX..

2015-02-13 Thread Shafqat Ayaz
Hi JoeI installed AR Server on a Windows 7 machine with no problems. I have not installed the whole ITSM suite yet, that is this weekend's project. I will update you on how it goes. I don't think there should be any problems.  Shafqat Ayaz From: Joe D'Souza jdso...@shyle.net To:

Re: Weird or Expected behavior Webservice 7.6.04

2015-02-13 Thread Grooms, Frederick W
One other thing to think of … None of the 4 users (A,B,C,D) should actually be connecting to the AR Server. The way I hope it is set up is these users are actually doing a save in the SharePoint system and the SharePoint server is what is actually connecting to the AR System. With it set up

Re: Problem with ITSM Consoles

2015-02-13 Thread Shafqat Ayaz
HiMohammad: Application preferences for user are fine, just checked them. Tauf: User is a member of support group and is available. Chris: checked the permissions on the user form they match the people form. Thanks  Shafqat Ayaz From: Mohammad Nayeem Shaik nayeem...@live.com To:

Re: OT: Setting up a demo environment on LINUX..

2015-02-13 Thread Joe D'Souza
Certainly, it does help Since I bought this machine primarily for some RD, I don't care about using the entire 16 GB until I'm done for what I want to so won't create a VM and will attempt installation directly on the preloaded Windows 7 Professional instance. Good to know this is an option as I

Re: Work Order and approvals

2015-02-13 Thread Saji Philip
Cool that's exactly what I was looking for. Can you email me off the list sphili...@gmail.com On Feb 12, 2015 11:09 PM, onkar shinde onkarbshi...@gmail.com wrote: ** Hi Philip, The approvers tab present on wo form is hidden and not as such really integrated with approval server. I have

Re: Weird or Expected behavior Webservice 7.6.04

2015-02-13 Thread LJ LongWing
Harsh, As others have pointed out...the single user used in Web Services is standard protocol in most instancesand even if it were a problem related to the same user connected from multiple machines, you would not be getting 'Authentication' error...you would be getting an error about the user

Re: OT: Setting up a demo environment on LINUX..

2015-02-13 Thread Kevin Morgan
Joe, Mine has the same processor and ram total. To keep it separate, I created a vm with Windows 7 Pro, and gave it the use of 4 of the cores and 8gb of the ram. I used the tomcat that comes with the mid-tier, and it all ran like a champ. I did limit the sql server to only use 1.5gb of the

Re: OT: Setting up a demo environment on LINUX..

2015-02-13 Thread Misi Mladoniczky
Hi Joe, VirtualMachines are fantastic. Use them if you can. If you have a VM you can do a lot of things like: - move it to another machine if needed - make a clone and try an upgrade, then revert back to the original - take snapshots and revert to the snapshot state after doing some testing - ...

Re: USER_CACHE Problems

2015-02-13 Thread Misi Mladoniczky
Hi, An admin can login from multiple machines, that is why the error disappears when changing to admin. Best Regards - Misi, RRR AB, http://rrr.se If you gave the person admin permissions and the problem went away and then came back after you removed it. Then the issue isn't the

Re: OT: Setting up a demo environment on LINUX..

2015-02-13 Thread LJ LongWing
Joe, I have a Windows machine with SQL Server Express running an 8.1.02 natively, no VM, and it works fine...the only problems, if you want to consider them problems, are that my services need to be setup to run manually instead of automatically so I'm not taking up those resources when not

Re: OT: Setting up a demo environment on LINUX..

2015-02-13 Thread LJ LongWing
I requested access to the group, and docs and were granted access, but I don't believe it's just open to the public quite yetit's my understanding that everything got a refresh with the new version... On Fri, Feb 13, 2015 at 8:41 AM, Joe D'Souza jdso...@shyle.net wrote: ** Yay! Yeah I

Re: USER_CACHE Problems

2015-02-13 Thread Warren R. Baltimore II
Good morning/afternoon/evening/night my fellow listers! First off, I apologize for not responding sooner to everyone's kind offer of support. It was a bit chilly this morning here in Maryland, so my kids schools went to a 2 hour delay to prevent the little darlings from having to wear gloves and

Re: OT: Setting up a demo environment on LINUX..

2015-02-13 Thread LJ LongWing
If you are participating in the beta, it's available now :) On Fri, Feb 13, 2015 at 8:34 AM, Joe D'Souza jdso...@shyle.net wrote: ** For the moment, since I bought this machine primarily to have an available instance of a Demo setup for my personal use for RD and possible use for Beta

Re: Weird or Expected behavior Webservice 7.6.04

2015-02-13 Thread Joe D'Souza
Looks like you should be fine. Single user configured for the use of web services that you have published is as designed. And you are in the right direction with populating the submitter info with the appropriate submitter information. Your example of 4 users submitting at the same time should

Re: USER_CACHE Problems

2015-02-13 Thread LJ LongWing
Warren, When the user went to machine 2, did they still get the warning? On Fri, Feb 13, 2015 at 9:46 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Good morning/afternoon/evening/night my fellow listers! First off, I apologize for not responding sooner to everyone's kind

Re: OT: Setting up a demo environment on LINUX..

2015-02-13 Thread Joe D'Souza
For the moment, since I bought this machine primarily to have an available instance of a Demo setup for my personal use for RD and possible use for Beta testing a new version when available, I plan to use the pre-loaded Windows 7 Professional instance that came with the box as I wanted to make

Re: OT: Setting up a demo environment on LINUX..

2015-02-13 Thread Joe D'Souza
Yay! Yeah I want to participate but have not yet registered. Is it by invitation only? Or is it open for public participation? Windows 7 Pro supported as an OS for this version? Is it just ARS or has ITSM and Atrium also been updated to 9? I had heard the major changes would be on the

Re: USER_CACHE Problems

2015-02-13 Thread Grooms, Frederick W
Here is an off-hand thought … Does the machine the user is on have multiple network cards? Could it be some weird multi-home network issue (one transaction the sever see the connection from IP a.b.c.x and another from IP a.b.c.y)? Fred From: Action Request System discussion list(ARSList)

Re: USER_CACHE Problems

2015-02-13 Thread Joe D'Souza
There would be one subtle but important difference when an error such as that comes out of workflow.. It would happen even with an Administrative user, UNLESS in the Run If condition, there is a check for group membership or if you have used the results of APPLICATION-CONFIRM-GROUP to exclude

Re: Problem with ITSM Consoles

2015-02-13 Thread Hennigan, Sandra, CTR, DSS
On the CTM:People record - is Unrestricted Access checked? Should it be, as in should the user have unrestricted access? If yes, uncheck save the record then check Unrestricted Access and save the record. Thank you, Sandra -Original Message- From: Action Request System discussion

Re: USER_CACHE Problems

2015-02-13 Thread Joe D'Souza
Great point.. With a recent Windows update, my outlook client using pop/smtp to connect to my mail server, would not connect to the incoming mail server. Ptroblem turned out to be outlook no longer likes IPv6 to be enabled at the time of an initial connect. So I have to disable IPv6, have

Re: USER_CACHE Problems

2015-02-13 Thread Warren R. Baltimore II
Well You guys all rock. But it turned out to be workflow related! I don't know if this is out of the box, but there are some active links that fire when a person first logs in to my system and checks if they logged in from some where else. My suspicion is that it is custom and related to

Re: In remembrance - Ziad Naddaf

2015-02-13 Thread Richter, Howard (CEI - Atlanta)
I am sorry as well. I am keeping his family in my thoughs. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, February 13, 2015 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] In remembrance - Ziad Naddaf ** Don't

Re: USER_CACHE Problems

2015-02-13 Thread Warren R. Baltimore II
And there was in fact an active link that first checked if the user was in the Admin group. On Fri, Feb 13, 2015 at 1:25 PM, Joe D'Souza jdso...@shyle.net wrote: ** There would be one subtle but important difference when an error such as that comes out of workflow.. It would happen even

Re: In remembrance - Ziad Naddaf

2015-02-13 Thread Joe D'Souza
Don't personally know him nor have met him but sorry to hear about his demise, Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of st...@projectremedies.com Sent: Friday, February 13, 2015 4:53 PM To: arslist@ARSLIST.ORG Subject: Re:

Re: In remembrance - Ziad Naddaf

2015-02-13 Thread Ramy Ayoub
Sorry to hear about his demise Sent from my iPad On Feb 14, 2015, at 12:48 AM, Joe D'Souza jdso...@shyle.net wrote: ** Don’t personally know him nor have met him but sorry to hear about his demise, Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]

8.1.02 Server Installation -- Database Upgrade

2015-02-13 Thread Tami Palacky
i am installing 8.1.02 on a brand new server and i am not getting the database upgrade prompt, so it is defaulting to Yes. is there a place to change that after installing? Windows server 2012 R2 SQL database 2012 R2 thank you

Re: 8.1.02 Server Installation -- Database Upgrade

2015-02-13 Thread Tami Palacky
thank you Rick. i had to uninstall and reinstall it a few times, but after the first install and selecting the default update database prompt, i am not longer getting that when i try reinstalling. i am wondering how i might be able to change that to a No but there is no prompt. On Friday,

Re: 8.1.02 Server Installation -- Database Upgrade

2015-02-13 Thread Chris Pagels
Rick, I also ran into the issue with the Atrium CMDB 8.1.02 upgrade where the binaries were not copied to the secondary servers. I never received a good answer from BMC as to why it is occurring. Chris Pagels From: Action Request System discussion list(ARSList)

Re: In remembrance - Ziad Naddaf

2015-02-13 Thread stanf
Hi Taut, Sorry for your loss. Please accept my condolences. Stan Sent from my HTC smartphone on the Now Network from Sprint! - Reply message - From: Tauf Chowdhury taufc...@gmail.com To: arslist@ARSLIST.ORG Subject: In remembrance - Ziad Naddaf Date: Fri, Feb 13, 2015 4:43 pm ** All,I

Re: 8.1.02 Server Installation -- Database Upgrade

2015-02-13 Thread Pat Zandi
Env Tami Win / sol / oracle/ sql/ etc etc I am guessing win Sent from my iPhone On Feb 13, 2015, at 3:52 PM, Tami Palacky tpala...@gmail.com wrote: ** i am installing 8.1.02 on a brand new server and i am not getting the database upgrade prompt, so it is defaulting to Yes. is there

Re: 8.1.02 Server Installation -- Database Upgrade

2015-02-13 Thread Tami Palacky
Pat, SQL 2012 R2 ... On Friday, February 13, 2015 at 4:15:39 PM UTC-5, Pat Zandi wrote: ** Env Tami Win / sol / oracle/ sql/ etc etc I am guessing win Sent from my iPhone On Feb 13, 2015, at 3:52 PM, Tami Palacky tpal...@gmail.com javascript: wrote: ** i am installing

In remembrance - Ziad Naddaf

2015-02-13 Thread Tauf Chowdhury
All, I received news yesterday that a fellow Remedy developer, Ziad Naddaf, passed away on December 14, 2014. I only found out yesterday after his brother replied from his email address after I sent a quick note to say hello since I hadn't heard from him in a while. He sadly informed me that Ziad

Re: 8.1.02 Server Installation -- Database Upgrade

2015-02-13 Thread Rick Cook
Tami, I've not had that problem, but I've had a few others with the 8.1.02 install packages. One thing that Support told me was that they are using a new Installer technology for the first time in this release. One issue I had is that the AR System install won't accept a DB name with any special

Re: 8.1.02 Server Installation -- Database Upgrade

2015-02-13 Thread Rick Phillips
Yeah, we're stuck on an Atrium upgrade from 8.1.00 to 8.1.02 also. The first time, admin server upgraded fine, but non-admin server reported that there was no Atrium server to upgrade. One week later, we tried again, but this time we got an upgrade version incompatibility on the admin

Re: Weird or Expected behavior Webservice 7.6.04

2015-02-13 Thread Misi Mladoniczky
Hi, An admin user will not get such an error. That does not necessarily mean that you are in compliance with the EULA. Submitting tickets are basically free. I would look into doing this using a Restricted Read license instead to submit the ticket. Then you will definitely be safe. You can also

Re: USER_CACHE Problems

2015-02-13 Thread Mohammad Nayeem Shaik
Hi Warren, What is the name of the form from which you deleted the user entries, so that the user was able to login with out the error? ...Nayeem Sent from my Windows Phone From: Warren R. Baltimore IImailto:warrenbaltim...@gmail.com Sent: ‎14-‎02-‎2015 00:46

Memory Usage in AR Server

2015-02-13 Thread Mohammad Nayeem Shaik
Hello, I observe that Memory usage in our AR Server increases and reaches its Threshold limit in every 4-5 weeks. We then restart the server to bring the usage back to normal. We are currently using this server to run Integration services. Can you help me with the possible causes that

Re: Memory Usage in AR Server

2015-02-13 Thread Rune Kristian Sørlid
Hi. We have the same issue. The Reconcilliation Engine increases the memory usage, and seems to not release the memory allocated. We are on version 7.6.04 Patch 3 /Rune Sørlid Den 14. feb. 2015 kl. 04.27 skrev Mohammad Nayeem Shaik nayeem...@live.com: ** Hello, I observe that Memory