Re: Complete list of defects? open and closed?

Mary - did you get a response on this? On 11/28/07, Mary Dollus [EMAIL PROTECTED] wrote: ** Thanks Michelle!!! Yep I used that as well… It does help some,,, but when this type of entry is in there Incident Management Support Console Questions that doesn't help much… that's for defect

Re: Synch Search Database

So has anyone been able to get the sync working for ITSM 7? On 12/6/07, strauss [EMAIL PROTECTED] wrote: I lied. After seeing the size of the db backup after the failed sync drop by 200 mb to 667mb, I just had to see how many records were in object_search_details after the last successful

Re: Synch Search Database

/ -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *T. Dee *Sent:* Thursday, December 06, 2007 2:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Synch Search Database ** Oh this explains why it didn't work for me. I wish I could see

Re: Question: ITSM 7.0 - Incident - Email Inbound

and assigned. Just a caveat - if you need to capture email attachments, you must use the templates. Remember to not submit it directly to HPD:HelpDesk - use that Interface Create form, which will create the Incident. Rick On 12/6/07, T. Dee [EMAIL PROTECTED] wrote: ** I was wondering

ITSM 7.0 - SLA - Change Tasks

I was wondering if anyone has created SLAs for Change, but not so much on the whole Change record, but on each Task. For example a new employee hire might have 4 tasks associated with it - security badge, parking sticker, windows NT ID, and Exchange Email Account. Each one of these tasks will

ITSM 7.0 - SLA - Tasks

I was wondering if anyone has created SLAs for Change, but not so much on the whole Change record, but on each Task. For example a new employee hire might have 4 tasks associated with it - security badge, parking sticker, windows NT ID, and Exchange Email Account. Each one of these tasks will

Re: ITSM 7.0 - Patch 6

- Kelly Deaver [EMAIL PROTECTED] Original Message Subject: ITSM 7.0 - Patch 6 From: T. Dee [EMAIL PROTECTED] Date: Tue, November 27, 2007 12:18 pm To: arslist@ARSLIST.ORG Hey guys I got the documentation from Remedy on what workflow

Question: ITSM 7.0 - Permissions / Roles / etc.

Does anyone know if there is a master document that shows the various groups and what each group gives you permission to. For example if you want access to Configure Assignment you need to belong to Config Group Mapping Admin. Thanks!

Re: Question: ITSM 7.0 - Permissions / Roles / etc.

that happen. I think that's downloadable from either Support or the Dev. Network. Rick On 11/29/07, T. Dee [EMAIL PROTECTED] wrote: ** Does anyone know if there is a master document that shows the various groups and what each group gives you permission to. For example if you want access

Question: ITSM 7.0 - Removing Items from Pull Down Menus

There are some pull down menus that are hard coded under properties/attributes for the following fields (see below). I know I can delete and / or modify the items, however, I don't want to break any workflow. Has anyone changed / modified any of these pull downs in ITSM 7.0 Incident? *Service

Re: Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users

Rabi - since you are making your wish list for Santa can you please ask Santa to make Notifications more data driven :-) On 11/29/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Sadly, I overreacted. That filter was already listed correctly in the earlier post. Ah. I retract my correction

ITSM 7.0 - Patch 6

Hey guys I got the documentation from Remedy on what workflow was changed in Patch 6. Is anyone interested - I can email it to you. Ty ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:

Re: ITSM 7.0 - Patch 6

/70579.pdf http://documents.bmc.com/products/documents/2nd 3rd digits/4th 5th digits/full doc #/full doc#.pdf *Thad Esser* Remedy Developer *Argue for your limitations, and sure enough, they're yours.*-- Richard Bach *T. Dee [EMAIL PROTECTED]* Sent by: Action Request System discussion

Question: ITSM 7.0 - Reported Source

On the help desk screen when you select a particular item from the Reported Source drop down it sets a field called Response to visible and Responded Date editable. I have traced this to a form called SYS:Reported Source. I am unable to location any documentation on this, including the ITSM

OT: ARSList - Any Problems

I have noticed that the volume of the ARSList has dropped off quite a bit. I know that Thursday and Friday were holidays in the USA, but even today there is not much email flowing on ARSList. ___ UNSUBSCRIBE or access

OT: Test Email - Please disregard

Test please disregard, Testing email. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Question: ITSM 7.0 - Reported Source

I'm sorry if you are receiving this a second time, i'm having some ARSlist email issues. Question: I have noticed on the help desk screen when you select certain items from the Reported Source drop down it sets a field called Response visible and Responded Date editable. I have traced this to a

Question: ITSM 7 / Help Desk / Response / Reported Source

I noticed on the help desk screen when you select certain items from the Reported Source drop down it sets a field called Response visible and Responded Date editable. I have traced this to a form called SYS:Reported Source. There is no documentation on this in the ITSM 7.0 Configuration

Question: Date and Time Calculation

I'm trying to do a set fields based on Date / Time Created - Date / Time Resolved I want to calculate the diference between when the ticket was opened and when it was closed - for example: Date / Time Created: 11/20/2007 8:01 AM Date / Time Resolved: 11/21/2007 5:04 PM Answer: xx days xx

Re: Question: SLA/SLM - Business Hours / Holidays

up the associated group's schedule, but that's just my wish. I've gotten no resolution on this one. I should have run this by BMC, but haven't. HTH. Kind of. --- T. Dee [EMAIL PROTECTED] wrote: [Hide Quoted Text] I have setup a basic SLA from the Service Level Management Console

Question: SLA - Milestones / Actions

I was wondering if anyone has created a Custom Action for an SLA that updates the Worklog in Help Desk? I'm trying to do this, but not having much luck. Any suggestions! Thanks! Happy Friday !!! ___ UNSUBSCRIBE or

Question: SLA/SLM - Business Hours / Holidays

I have setup a basic SLA from the Service Level Management Console and it works. The problem i'm having is i'm not sure how or where to setup the hours of operation and the holidays. Can someone help me. I looked at Business Time Segment, but I am not quite sure about it - I don't see any

Question: ITSM 7.0 - Survey (SRM:Survey)

I'm curious as to what some of you have done with the Survey in ITSM 7.0 - in the form SRM:Survey beside each quesiton it says Rating (1-10) - it does not say 1 being the lowest and 10 being the highest or vice versa. We are not sure how users will treat this and we may get mixed results.

Re: Question: ITSM 7.0 - Survey (SRM:Survey)

9:42 AM To: arslist@ARSLIST.ORG Subject: *SPAM* Re: Question: ITSM 7.0 - Survey (SRM:Survey) ** Hi, Since the forms are customizable, what I can suggest is that put a label on the form explaining the ratings. Hope this might help you. On Nov 14, 2007 7:36 PM, T. Dee [EMAIL PROTECTED

License keys to became inactive

Did you change your ethernet card? T. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jorge Polo Sent: Wednesday, November 14, 2007 11:15 AM To: arslist@ARSLIST.ORG Subject: *SPAM* License keys to became

Re: *****SPAM***** Notifications in ITSM 7 - part 1- disable a message or modify trigger conditions for some or all users

. Dee Sent: 12 November 2007 23:29 To: arslist@ARSLIST.ORG Subject: Re: Roles in Incident Management 7.x: App doesn't match the doc other tidbits Rick - you indicated below that users can not opt out of individual notifications - is there a work around? This seems strange - some users

Re: *****SPAM***** Requestor Notification

You can go into SYS:Notification Messages and change the Status of the message you don't want to Offline. T. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve Burke Sent: Tuesday, November 13, 2007 8:16 PM To:

Re: Roles in Incident Management 7.x: App doesn't match the doc other tidbits

Rick - you indicated below that users can not opt out of individual notifications - is there a work around? This seems strange - some users may not want certain notifications, but may want other notifications. I have notificed that if I create a NEW Notification from the People Form /

OT: ITSM 7.0 - Patch 6

I download patch 6 0 - zipped up it is 288 MB. There are 4 PDF files - Incident, Change, Problem and Asset. According to the documentation (under Fixed Defects) or lack thereof - Patch 6 fixes: 49 Incident Defects 35 Asset Defects 44 Change Defects 34 Problem Defects T.

DEFECT - Re: Question: ITSM 7.0 - Incident - Reopen Date

Just an FYI Remedy has this is a defect (see below): Yes this is also Defect in Work In Progress status. Defect #SW00266279 ([IM7] reopened date field is not populated when the ticket is reopened) From: Action Request System discussion list(ARSList)

Question: ITSM 7.0 - Resolution Recovery vs. Incident Closure

On the Process Flow Status bar in ITSM 7.0 (Incident) - there is Resolution and Recovery and Incident Closure - can someone explain the difference to me? THANKS! T. ___ UNSUBSCRIBE or access ARSlist Archives at

Re: OT: ITSM 7.0 - Patch 6

Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 11/6/07, T. Dee [EMAIL PROTECTED] wrote: I don't understand Remedy - I have run into issues with Incident and have reported them to Remedy. Remedy has identified

Re: Question: ITSM 7.0 - Resolution Recovery vs. Incident Closure

Administrator University of North Texas Computing Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, November 07, 2007 2:31 PM To: arslist@ARSLIST.ORG Subject: Question: ITSM 7.0

OT-Support Question - Whine - Rant - Ignore me!

I find the hardest thing with support is the language barrier. The support staff are very nice, but the language barrier does make it difficult. Don't know why Remedy had to outsource. - Does anyone find it as annoying as I do that when you submit a ticket to

OT: ITSM 7.0 - Patch 6

I don't understand Remedy - I have run into issues with Incident and have reported them to Remedy. Remedy has identified them as known errors (SW00249109,SW00262080,SW00263933). I can not find these on their support web site. I'm told that Patch 6 will fix these issues. However, i'm also

Re: ITSM 7.0 - Patch 6

- Search Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, November 06, 2007 12:44

Question: ITSM 7.0 - Incident - Reopen Date

I'm wondering if anyone has encountered this issue - I have a resolved Incident that I reopen, but the reopen date is not being set. I can't find any known issues on this. Thanks! T. ___ UNSUBSCRIBE or access

Re: OT-Support Question - Whine - Rant - Ignore me!

I have marked as satisfactory and rest two not satisfactory. Lets see if we have any improvement?? On 11/6/07, T. Dee [EMAIL PROTECTED] wrote: I find the hardest thing with support is the language barrier. The support staff are very nice, but the language barrier does make it difficult

Question: Malloc Failed on Server

Good morning. I was wondering if anyone has come across this error Malloc failed on server (ARERR 300). I get this error when I tried to export my workflow to a definition file. I'm running AR Admin 7.0.01 Patch 002, ARS 7.0.01 patch 002 200704021644, SQL 2005. Any suggestions would be

Re: Question: Malloc Failed on Server

(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: 01 November 2007 12:31 To: arslist@ARSLIST.ORG Subject: Question: Malloc Failed on Server Good morning. I was wondering if anyone has come across this error Malloc failed on server (ARERR 300). I get this error when I tried to export my

Re: Question: Malloc Failed on Server

] On Behalf Of T. Dee Sent: 01 November 2007 12:31 To: arslist@ARSLIST.ORG Subject: Question: Malloc Failed on Server Good morning. I was wondering if anyone has come across this error Malloc failed on server (ARERR 300). I get this error when I tried to export my workflow to a definition file. I'm

Question: ITSM 7.0 - Reports

I was wondering if anyone knew where I could find more details / examples of reports that are out of the box for ITSM 7.0 (Incident, Change, Problem, etc.) I looked at the Form Report and it lists the reports, but not a great description. I looked at the User Guides and really nothing there.

Question: Removing Last Character

I'm looking for the command to remove the last character in a field. For example taking JohnS and returning JohnS. I just need to take away the last character. Any help would be appreciated! Thanks! ___ UNSUBSCRIBE

RESOLVED: Removing Last Character

Subject: Re: Question: Removing Last Character I believe this should work in a set fields action: SUBSTR($Name$, 0, LENGTH($Name$) - 2) HTH, Thomas - Original Message - From: T. Dee [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday

Re: Réf. : OT: Vikram from Vyom Labs(Remedy)

Same here, please remove me from your mailing list. T. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pascale Boyer Sent: Thursday, September 27, 2007 9:43 AM To: arslist@ARSLIST.ORG Subject: Réf. : OT: Vikram from Vyom

OT: Mid Tier Training - Toronto, Ontario, CANADA

Can anyone recommend a Remedy Authorized Training Centre in Toronto, Ontario, CANADA for Mid-Tier 6.3? THANKS! T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

RESOLVED: Finding Text

not be necessary depending on what is generating this (i.e., whether or not you know it will be there). Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Tyrone Dee [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist

Question: Active Link Message - Prompt

I have created an active link with a message and the message type is prompt - this works. However, the prompt stays open with my message in it. Is it possible to close the prompt after the active link is done? THANKS! T.

Re: Question: Finding Text

using a combination of these functions.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] Behalf Of Tyrone Dee Sent: Friday, September 07, 2007 11:30 PM To: arslist@ARSLIST.ORG Subject: Re

Question: Finding Text

I was wondering how I would take a field with (zero character length) and through workflow find a specific text (i.e. 123 Jones Avenue) and set it to a temporary field. The text I am looking for will not necessarily be in the same place all the time and may not be the same length all the time.

Re: Question: Finding Text

with the available functions in Remedy to do what you want.   Joe   -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Tyrone Dee Sent: Friday, September 07, 2007 7:14 PM To: arslist@ARSLIST.ORG Subject: Question: Finding Text     I

Re: Capture Computer Name USER is runing on

I use the Init-Form as well to capture the version the user is running, their last login date/time, etc. It works great because the users don't know about the Form that you are opening to capture information so they have no way of closing it, etc. The syntax is: Init-Form: FORM NAME Put that

RESOLVED: Question: F5 Equivilent

-REFRESH-TABLE 1020...or at least I think that's the command...you can find it in the basic guide -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, July 26, 2007 8:49 AM To: arslist@ARSLIST.ORG Subject: Question

Question: F5 Equivilent

Good morning. I was wondering if someone knew how I can do the equivilent of an F5 on Usertool in a modify window from within workflow? Thanks. T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Question: F5 Equivilent

from the menu, just like adding any other field. Then you can use an active link to refresh that table, and I believe it will do what you want. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, July 26, 2007

Question: Table Colours

Is it possible to have a table highlight every other record in the table with a shade of grey - just like Excel. Thanks. T. __20060125___This posting was submitted with HTML in it___ ___

Question: Colours for Tables

Sorry if you received this twice - it came back rejected. Is it possible to have a table highlight every other record in the table with a shade of grey - just like Excel. Thanks. T. ___ UNSUBSCRIBE or access ARSlist

Re: Question: Colours for Tables (UNCLASSIFIED)

don't have a mid-tier can you build it? HTH, Scott -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Monday, July 16, 2007 2:48 PM To: arslist@ARSLIST.ORG Subject: Question: Colours for Tables Sorry if you

Question: $LASTID$

I have a Filter that runs on Modify from Form A and pushes data from Form A to Form B, this works fine. I'm trying to grab the $LASTID$ of the record that is creating during the PUSH to Form B. I'm not having much luck. Could someone assist me with this? Thanks! T.

Re: Question: $LASTID$

: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Tyrone Dee Sent: Monday, June 25, 2007 3:56 PM To: arslist@ARSLIST.ORG Subject: Question: $LASTID$ I have a Filter that runs on Modify from Form A and pushes data from Form A to Form B, this works fine. I'm

RESOLVED: Table Refresh

legitimately use the Change Field action on Display-including in the Run If qual 'global field' = this tab.. Just an idea-don't know if it would work. Janie _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Thursday, May 10

Question: Table Refresh

I was wondering if someone might have some feedback for me. I am trying to improve loading time of records and one of the items I want to do is change the tables so they don't auto refresh unless the user clicks on the tab that contains a table. The only issue I can see with this is

Re: Adding a Clear Value to a DropDown Character Field

Norm - did this help? T. -Original Message- From: Tyrone Dee [mailto:[EMAIL PROTECTED] Sent: Thursday, April 12, 2007 8:31 AM To: '[EMAIL PROTECTED]' Subject: RE: Adding a Clear Value to a DropDown Character Field Importance: High What I do is have a character field and change

Re: Adding a Clear Value to a DropDown Character Field

What I do is have a character field and change the display type to 'drop-down list', then I create another form that will contain all my data. I create a menu that queries the form that has all my data. In my Form that has all the data I have two field 'Menu Item' and 'Menu Item 1' - in both

Question: Fields in View

I am running 6.03.00 (patch 20) - I have a bunch of fields not in the view. I want to add them to the current view, but would like to control where they get added in the view - as far as I am aware this can not be done. However, does someone have a work around or utility that may do this?

Re: Question: Fields in View

that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, April 03, 2007 12:55 PM To: arslist

Re: Permanent Remedy Developer

I agree. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Wednesday, March 28, 2007 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: Permanent Remedy Developer James, You seem to have missed the point. Not

Re: Permanent Remedy Developer - Singapore

Wouldn't be so bad if more details were provided - i.e. Salary. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Tuesday, March 27, 2007 11:58 AM To: arslist@ARSLIST.ORG Subject: Re: Permanent

Question: %

I am curious as to what other administrators do to stop users from using % to search. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Question: Password Reset

I am curious about what others Administrators do to give their help desk staff the ability to reset Remedy passwords for their user community WITHOUT giving the help desk administrator permissions. Thanks. ___

Re: Question: %

: Friday, February 16, 2007 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: Question: % Shoot em. C -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, February 16, 2007 9:59 AM To: arslist@ARSLIST.ORG Subject

Re: Question: %

be on the table. Oh, you meant What SHOULD you do. My bad. :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, February 16, 2007 6:59 AM To: arslist@ARSLIST.ORG Subject: Question: % I am curious

Question: Administrator - Password Reset

I am curious about what others do when their users need their Remedy Password reset. Do you give your help desk staff administrator permissions to your Remedy Server to reset the users passwords or .? Thanks. ___

OT: Christmas Wishes

Merry Christmas and a Happy New Year! __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Question: Field Permissions

I was wondering if anyone knows of a utility that would allow me to change the permissions of multiple fields in a Form at once? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the

Re: Question: AR Utilities 6.5

limitations, and sure enough, they're yours.-- Richard Bach Tyrone Dee [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/15/2006 09:20 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Question: AR Utilities

Re: Fwd: Question: SQL

and I set the SQL Result Column 1 to a integer field. -Original Message- From: Ashton, Jim (JUS) [mailto:[EMAIL PROTECTED] Sent: Thursday, December 07, 2006 9:07 AM To: Tyrone Dee; arslist@ARSLIST.ORG Subject: RE: Fwd: Question: SQL What event is the filter attached to? What happens

Re: Fwd: Question: SQL

the position within the filename if 'SOW' is found. If not found, then zTmpInt1 will be 0. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Thursday, December 07, 2006 9:11 AM To: arslist@ARSLIST.ORG Subject

Re: Fwd: Question: SQL

Jim - thanks for your email. I decided to go back a bit and try just looking for SOW in the filename - here is the SQL Statement: SELECT COUNT (Request_ID) FROM dbo.IPVPN_IPACT_Overview WHERE (Request_ID = '$Request ID$') AND ((PATINDEX('%SOW%',UPPER(Scope_of_Work)) 0) ) It is returning 0 when

Re: Fwd: Question: SQL

Yes -Original Message- From: Ashton, Jim (JUS) [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 06, 2006 2:20 PM To: Tyrone Dee; arslist@ARSLIST.ORG Subject: RE: Fwd: Question: SQL Does the statement work properly if you run it with a known sample value for $Request ID$ in Query

Re: Fwd: Question: SQL

Filter is firing at 500 - should I change it to 999 ? Will that make a difference? -Original Message- From: Ashton, Jim (JUS) [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 06, 2006 3:27 PM To: Tyrone Dee; arslist@ARSLIST.ORG Subject: RE: Fwd: Question: SQL Sounds like your filter

Fwd: Question: SQL

I have created a filter to check when a user adds an attachment to look for certain characters in the filename. My set fields is reading from SQL as follows: SELECT COUNT (Request_ID) FROM dbo.IPVPN_IPACT_Overview WHERE (Request_ID = '$Request ID$') AND ((PATINDEX('%SOW%', UPPER(Scope_of_Work))

Question: AR System Email Templates

I am using the AR System Email Templates to have my email notifications go out in html and this works fine. The problem is when I change the HTML file and I reload the new HTML file in AR System Email Templates the system still sends out the old HTML notification - it takes a while for it to

Re: Question: AR System Email Templates

Natural Foods, Inc _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Thursday, November 30, 2006 7:34 AM To: arslist@ARSLIST.ORG Subject: Question: AR System Email Templates I am using the AR System Email Templates to have my

Question: Attachments

I need to check to see if a user adds an attachment to any one of the 10 attachments where the file name contains sow or SOW in the file name. I am not quite sure how to do this - any help would be greatly appreciated. Thanks.

Question: Attachment Name

I need to check to see if a user adds an attachment to any one of the 10 attachments where the file name contains sow or SOW in the file name. For example: Financial Statement of sow for 2006 Financialsow statement for 2005 sowtoday I am not quite sure how to do this - any help would be

Re: Announcing BMC UserWorld 2007

Jennifer - this is not Canada's idea / suggestion - this is America - trust me we Canadians do not want to have to get a passport just to go to America. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer Sent:

Re: My Departure

Best of luck James! Thanks for all your help. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: November 15, 2006 3:16 PM To: arslist@ARSLIST.ORG Subject: My Departure ** Well it's happening

RESOLVED: QUESTION: MENU - NOT LIKE

"1;%" OR 'Group List' LIKE "% 1;%" OR 'Group List' LIKE "%;1;%") --Thomas - Original Message - From: Tyrone Dee Newsgroups: gmane.comp.crm.arsystem.general Sent: Friday, October 27, 2006 08:16 Subject: QUESTION: MENU - NOT LIKE *

Question: Email Notification Attachment Size Limitation

Title: RE: ARERR 405 exporting Display Only form to .def file ** I have a filter that sends out an email to the user with the attachment they added. I was wondering if there are an known size limitations that Remedy can handle. I know that the Exchange Server can have limitations and our

QUESTION: MENU - NOT LIKE

Title: RE: ARERR 405 exporting Display Only form to .def file ** I have a Menu that shows all Users from the USER Form - no problem. I would like to restrict all users who are Administrators from the pull down menu. I tried: NOT 'Group List' LIKE "%" + "1" + "%" However, this is not

Re: Remedy Support Site - Fixed?

** It was working fine before, they should have just left well enough alone. I don't know why they didn't test it first. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: October 19, 2006 12:13 PMTo: arslist@ARSLIST.ORGSubject:

Re: Remedy Support Site - Fixed?

Thanks Patrick - I logged in, but I can't find manage ids. Quoting patrick zandi [EMAIL PROTECTED]: Rick, -- I got it.. 1st I had to add my support id under the manage id's 2nd, had to make my support id as the currnent. 3rd, had to submit a ticket under the 2nd banner of manage my issues..

Re: Remedy Support Site - Fixed?

** I found it too - thanks for the help Patrick. Very poorly designed web site. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron TavaresSent: October 19, 2006 1:57 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed? ** Ahh,

Question: Crystal Report

** I have a dialog window that allows the user to select a from and to date - I would like to pass these dates to a crystal report, however, I am not quite clear on this. Any suggestions would be appreciated. I'm running ARS 6.1 (patch 1394), Windows 2000, SQL 2000, Crystal 9. Thanks!

Re: Cool Remedy Tools/Toys

Anyone know how much this cool new toy is? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Stephen Earl Sent: September 29, 2006 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Cool Remedy Tools/Toys I've used it and it is cool

Re: Question: Title Case

couldn't find any other way L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Monday, September 25, 2006 11:17 AM To: arslist@ARSLIST.ORG Subject: Question

Question: Password Change

I have created my own password change form for the users - this works fine. The only question I have is there a way to capture the date they changed their password. I have created a field on the user form, but I when I try to push the date to this field I get a error when a user with Read Only

Re: Question: Password Change

Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, September 14, 2006 7:03 AM To: arslist@ARSLIST.ORG Subject: Question: Password Change I have created my own password change form for the users - this works fine. The only question I have is there a way

Re: Question: Password Change

: Password Change Tyrone Did you check, Public and allow any one to submit Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, September 14, 2006 7:03 AM To: arslist@ARSLIST.ORG Subject: Question: Password

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