RE: RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Doug - The Legend We will miss you. Thank you for everything you did in this space. Best Regards Kiran H Sent from my Android phone using TouchDown (www.symantec.com) From: ARSList on behalf of Timothy Powell Sent: Thursday, October 3, 2019 1:33:17 AM To:

RE: Date format in Java API search criteria

if this is 9.1 then you have arserverd.conf under /bin you need to define date format there. See if that helps. Sent from my Android phone using TouchDown (www.symantec.com) From: ARSList on behalf of Carl Wilson

Re: CAI Events

Do you see Domain Name parameter in your AR.cfg file? From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Kevin Shaffer [kshaf...@partneritsm.com] Sent: Wednesday, March 9, 2016 9:12 AM To: arslist@ARSLIST.ORG Subject:

Re: ranking data ars8.0(solaris)

Its server-connect-name , i.e individual to each AR Server host name. this entry is created in ranking form. Server-Name is a common name alias of server group (mainly load balancer name), ranking form MUST have server-connect-name value of each server , also servgrp_board table in db must have

Re: Remedy 9

Jaime you missed another important functional and architectural change, AR Server is no longer Native - C process but its ServerJ now. This is a very important change in the platform side. On Wed, May 20, 2015 at 6:54 AM, Jamie jamie.bo...@transamerica.commailto:jamie.bo...@transamerica.com

Re: How to - Remove all Overlays from a Form

Kiran! That would be great! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Thursday, April 23, 2015 4:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: How

Re: How to - Remove all Overlays from a Form

Subject: Re: How to - Remove all Overlays from a Form ** Sorry, while creating overlay is in the form menu, delete form overlay is NOT, else I would not have posted. Thanks, though. On Apr 22, 2015 10:38 AM, Hullule, Kiran kiran_hull...@bmc.com wrote: create and delete view overlay

Re: How to - Remove all Overlays from a Form

create and delete view overlay option can be found under Form menu -- deleting the view will only delete the overlay of the view. hth -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tim Genworth Sent: 22 April 2015

Re: Need info about private queue

on this? Yes i agree that we do have web service plugin . Regards, Amit On Mon, Mar 9, 2015 at 5:43 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: ** Yes you can , considering you are using webservice plugin and you have pluginsvr_config.xml file that has this webservice

Re: Need info about private queue

Yes you can , considering you are using webservice plugin and you have pluginsvr_config.xml file that has this webservice integration setup. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: 09 March 2015 17:25 To:

Re: Upgrade to 8.1 AR/ITSM

We have dealt with many customers for their successful upgrade from 7.0.3 ITSM , 7.5 ARS to 8.1 ARS/ITSM. I would suggest to go with Parallel Upgrade rather than In Place upgrade , the reason being that your existing environment may not be well equipped to deal with 8.1 version effectively

Re: Help with upgrade path

Can you think about staged upgrade, this may take care of missing forms/fields/indexes in the later versions before you move to 8.1.2? just a thought. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carina Burns Sent: 3

Re: 8.1 Email Engine installed as 64 bit, how to switch to 32 bit?

1) MAPI uses 32-bit Java, so this needs to be installed on the AR System Server machine 2) Login to the AR System Server machine as the target profile user, create the 32-bit Mail profile (ensure Outlook is installed) 3) Create the new Mailbox to use MAPI, select the profile above to use 4)

Re: Anyone ever see you can not change a users ARlicense type (floating to fixed) more then 3 times ins a week?

Hi Howard, That's really interesting to know, during the weeks' time , did you happen to restart ARS service (to flush the user cache) before you hit 4th attempt of switching the license type? Best Regards, From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: Server Groups - Your thoughts please.

Hello Brad, If you are 100% sure that email engine and escalation are the only operation be handled by that particular server box then you do not need ITSM/SRM installed on it, but you will have to make sure your load-balancer ( in server group environment) shouldn’t send end user requests to

Re: intermittent db timeout errors occurring

JAVA is also used by remedy JAVA plugin hence it's not necessarily a MidTier only.. you need to rely on the logs. Also dba can help you with SQLs that causes timeout. , you may need to check where do you see timeout, as timeouts can be client specific as well as AR Server specific too. From:

Re: Changing a drop down field to a data driven menu

This can be good approach, but I would suggest 2 things here: 1) create overlay of your existing form/customization for backup purpose - if you are running Overlay aware environment i.e. 7604 and above 2) test it using test form , a character field on it , a menu attached to it,, few records

Re: 2 Remedy Installation using same database

This approach should work assuming that you have modified old server references in ar.conf/armonitor.conf/arsystem startup script etc. However if you are pointing this new server towards same ARSystem tablespace that is already been used by your development server then how are you going manage

Re: Entry doesn't exist in Database(302)

One more possibility of error 302. If you have escalation logs enabled during the time of an error. They you may see something like this: ESCL TID: 004000 RPC ID: 118619 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) Overlay-Group: 1

Re: How to find out LB pointing which ARS.

You can also login to each individual server and see the license review form for user names, whatever the users you see on that form, those users are connected to that specific server. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh

Re: Unable to log into ARS 7.5

Do you see other armonitor child processes started in your task manager like arplugin,dispatcher etc. do you see arserver.exe dies during startup by looking at armonitor.log, do you see arserver.exe process memory is task manager is growing and suddenly crashes. -Original Message-

Re: upgrade 7.1 to 8.1 with ITSM

You can upgrade to 8.1 directly. But please keep in mind if your business really decides to upgrade without overlay then you should understand its implications too. All your customization and its related data will be lost in upgrade if you don't convert your custom codes into overlay. From:

Re: Terminated error arerror log file.

What is the full stack of the server termination? Error indicates that your server is terminated , however you should rely on armonitor.log and see where server really crashed or just thread was died. If thread was died then you won't see arserverd/arserver.exe died in armonitor.log. From:

Re: ARS 8.1 Patch 2 crashing due to saving in Dev Studio

Hi Shawn, When you were performing admin change in developer studio, how many users were logged in to remedy that point in time? As you mentioned you were not able to login via MT or User Tool, it indicates that dispatcher was hung resulting into none of the RPC socket be available to connect

Re: Escalator duplicates work

All other servers except primary server (rank 1) should have Disable-Escalations set to T. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, January 13, 2014 8:53 PM To: arslist@ARSLIST.ORG Subject: Re: Escalator duplicates

Re: Email Engine Install on Separate Server

As this is your Linux VM. You don’t have registry there. Please run ARS installer and only select Email Engine component. Once installation is done you can edit emaildeamon.properties file and point that EE instance to desired AR Server.. this is straight forward and does not need to refer the

Re: Email Engine Install on Separate Server

[mailto:ravi6...@gmail.com] Sent: Friday, November 15, 2013 8:05 PM To: arsl...@googlegroups.com Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Hullule, Kiran Subject: Re: Email Engine Install on Separate Server Thanks Kiran. I will give it a try. Other challenge I am working on is to perform the install

Re: ARERR -149 in Developer Studio

If you are interested to know from where error 149 is triggered, you can think of enabling dev studio side ARAPILOGGING, that will give you idea what calls and values triggers this error. -Original Message- From: Action Request System discussion list(ARSList)

Re: Email engine timeout - closing connection

This is a known remedy email engine bug.. what email engine version/patch your system running on? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Tuesday, October 22, 2013 2:35 PM To: arslist@ARSLIST.ORG Subject: Email engine

Re: Email engine timeout - closing connection

To: arslist@ARSLIST.ORG Subject: Re: Email engine timeout - closing connection ** Hi Kiran, Email Engine which comes with AR Server 7604 sp 4. Sandeep Pandey On Tue, Oct 22, 2013 at 2:38 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: ** This is a known remedy email engine

Re: Bad Decimal Error

Is this Linux OS? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul Sent: Tuesday, October 15, 2013 9:02 PM To: arslist@ARSLIST.ORG Subject: Bad Decimal Error ** I was wondering if anyone has ever seen bad decimal error messages. Since

Re: Bad Decimal Error

Decimal Error ** Yes, Red Hat 6. Our admins did move the servers to a G8 VMware environment last week, so I was wondering if that may be the cause. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Tuesday, October 15, 2013 11:33 AM

Re: Error on startup: Malformed \uxxxx encoding

If you have any log file with \u in it configured in ar.cfg/ar.conf you will see this error. I have seen this problem in past and reported to BMC engineering. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Steiner

Re: 2013 MVP

Many congratulations David, well deserved award. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter Sent: Friday, October 04, 2013 9:42 PM To: arslist@ARSLIST.ORG Subject: Re: 2013 MVP ** Short summary - it's all LJ's fault. :-) First

Re: Indexes dropped

Just my thought: If you have last known good database backup, then you may run SELECT on schema_index table, e.g. select RECORDID,SCHEMAID,LISTINDEX,NUMFIELDS,UNIQUEFLAG,INDEXNAME from schema_index understand the amount of indexes , then you should be able to restore this db backup to

Re: Moving from Oracle to SQL

From remedy application standpoint, you can think of using Remedy Migrator Tool , that will take care of all data conversion from Oracle to MSSQL db. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger Sent: Wednesday, October 02, 2013 9:21

Re: BMC Customer Support

Hi Kathy, Would you mind sharing BMC Support Ticket ID that you are dealing with BMC support, so that I can take it forward to BMC Support management. Thank you, Kiran From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday,

Re: Overlay

Please look into this: https://docs.bmc.com/docs/display/public/ars81/Granular+overlays From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 25, 2013 7:32 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay **

Re: How to install other local during AR upgrade

If you have another machine ready, you can have that machine installed with remedy Unicode system and migrate (using remedy migrator) your existing remedy server (non Unicode) to newly built remedy server (Unicode), remedy migrator will take care all level of non Unicode to Unicode conversion.

Re: ARSystem 8.1, install patch 1 with disabled email engine fails

Are you sure installation fails completely? Or is that just a warning message about email engine being disabled? If installation failing then BMC need to test it , disabling email engine on startup should not cause ARS installation to fail. From: Action Request System discussion list(ARSList)

Re: ARSystem 8.1, install patch 1 with disabled email engine fails

{Description=[SET PROPERTY FAILED_INSTALL_FEATURES],Detail=[productARSuiteKit]} --- 2013/9/16 Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com ** Are you sure installation fails completely? Or is that just a warning message about email engine being disabled? If installation failing

Re: Problem with ARInput in Spoon

, 2013 at 7:08 AM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: ** Looks like a known bug? # SW00453874 As a workaround can you try the workaround mentioned in attached example. Step C HTH From: Action Request System discussion list(ARSList) [mailto:arslist

Re: ar.cfg tool

You can use TextPad tool that has compare files option. That will show you a difference between 2 or more files. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Monday, September 09, 2013 7:38 PM

Re: Enhancements to Developer Studio on ARS v8.1

'Field1' = SAGAR instead of 'Field1' = sagar (or say 'Field1' = Sagar)? Would they give same results or will fail and will return a message saying NO MATCHING RECORDS FOUND? ANS Having Case-Insensitive search enabled. The above search will give you result of all matching records 'sagar'

Re: Records in SLM:Measurement form are delayed

If your escalation rpc socket i.e. 390603 is configured as single threaded, then please increase the min/max threads for escalation queue if not already. Also create escalation pools and have frequently running escalation run on dedicated escalation pool. -Original Message- From:

Re: Enhancements to Developer Studio on ARS v8.1

Yes there is a real enhancement, see this info: Db-Case-Insensitive 1 Flag indicating whether to perform case-insensitive queries on Run If qualifications for active links, filters, and escalations. (For Oracle databases, ensure that this option matches the behavior of your Oracle database so

Re: Enhancements to Developer Studio on ARS v8.1

below, Active links, filters, escalations). Not end-user queries, correct? Terry From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: August-29-13 9:26 AM To: arslist@ARSLIST.ORG Subject: Re

Re: Overlays

In addition to this.. in 8.1 version BMC has introduced 'Granular Overlays' feature, that gives benefit of updating existing overlays with newly updated properties on Base objects as a part of an upgrade. -Original Message- From: Action Request System discussion list(ARSList)

Re: AR Safeguard Missmatch Utility for ARS 7604

I do have it , please share a location where I can put this file. As I know arlist has limitation of attachment as 200 kb.. this file is 2 MB. NOTE: Please run it at your own risk. Also please make sure you refer attached document first. -Original Message- From: Action Request

Re: AR Safeguard Missmatch Utility for ARS 7604 - Solved

Its my pleasure. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Friday, August 23, 2013 6:32 PM To: arslist@ARSLIST.ORG Subject: Re: AR Safeguard Missmatch Utility for ARS 7604 - Solved Hey Kiran, It worked

Re: Min and Max numbers of Fast and List threads

In older versions like you use. Ideal calculation is something like this: Fast Thread: ie. 390620 Min (No. of CPU on the OS X 3) Max ((No. of CPU on the OS X 5) List Thread: ie. . 390635 Min (No. of CPU on the OS X 3) Max ((No. of CPU on the OS X 5) From: Action Request System

Re: Issue with AREA plugin

Your Java Key Store (path C:\certificate\ldaptruststore.jks) certificate is no longer valid or available. Please use java keytool to check the validity of this certificate file,. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent:

Re: Issue with AREA plugin

with the same keystore and certificates in it while AREA doesn't? - Karthik On 20 August 2013 19:05, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: ** Your Java Key Store (path C:\certificate\ldaptruststore.jks) certificate is no longer valid or available. Please use java

Re: Using BPCU while ARS Upgrade?

Best Approach: Go to best practice customization mode Create Form Overlay Create View Overlay on which you have planned to update/add the fields Create Field Overlay if modifying existing field, If not, Add custom field that you need to From: Action Request System discussion list(ARSLis t)

Re: ITSM 764 Help Desk Indexes

What led you decide to remove indexes from the form? Why do you think removing indexes will help? What problem you are addressing there? How sure your DBA about his comment on performance impact due to FTS index enabled on those fields? As far as I know there should not be any problem having

Re: Post Upgrade - Server Information is empty

This will not cause any lost in customization. As this is oob object and we don’t expect any customization on it. From: Raj [mailto:ravi6...@gmail.com] Sent: Wednesday, August 07, 2013 10:04 PM To: arsl...@googlegroups.com Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Hullule, Kiran Subject: Re

Re: Plugin server troubleshooting (7.01)

wrote: ** Java log is set from a different place{AR Install Dir}/pluginsvr/log4j_pluginsvr.xml You also didn't mention where you are seeing the 9760 error Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Hullule

Re: Licensing

Floating licenses are fairly costlier than fixed type license, but about the cost of your overall licenses ,I think your BMC Account Manager will help you in more detail. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent:

Re: Post Upgrade - Server Information is empty

You can find it under ARS_Install_Directory\Arserver\installforms\en\serveradmin.def From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Wednesday, August 07, 2013 9:14 PM To: arslist@ARSLIST.ORG Subject: Re: Post Upgrade - Server

Re: Plugin server troubleshooting (7.01)

You need to enabled plugin-log-level to All from server admin console. Also check whether you have server name resolvable and plugin port is mentioned correctly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Tuesday, August 06,

Re: Where can I Find SWXXXXXX Docs?

This defect SW00275135 is fixed in 7.0.03 Patch 10, Asset Management Application module. However there is also another copy defect SW00275125 fixed in 7.6 version asset application module. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken

Re: Base Development vs Overlays v8.1

During an upgrade Installer does not touch the customization that is not BMC application. Only those objects that are BMCs oob objects will be reimported in any future upgrades. Just make sure your customized objects are shown as Customization Type - Custom in developer studio. From: Action

Re: Archive Incident Management Change Management 7.1

If you delete from Db then remedy may not be aware of what all data have been deleted and there are chances that deleting data from db, form association won't be maintained causing some other inconsistency. You better delete it from remedy application. From: Action Request System discussion

Re: ARERR log

This is AR Server crash or potentially Fast thread died . This happened due to webservice execution. As you are running on 7.5 patch 03 , see the 7.5 p08 readme file if there is any defect fixed in this area. -Original Message- From: Action Request System discussion list(ARSList)

Re: ARERR log

. THRD /* Fri Jul 12 2013 06:21:47.1420 */ Thread Id 8388 (thread number 42) on FAST queue restarted. On Fri, Jul 12, 2013 at 3:30 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: This is AR Server crash or potentially Fast thread died . This happened due to webservice

Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

Please try 32 bit JVM path as arserverd and arplugin processes are 32 bit in 7.1 version. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Monday, July 08, 2013 5:52 PM To: arslist@ARSLIST.ORG Subject: Re:

Re: Will OS Upgrade affect my ITSM

No , RHEL 3.9.3 is supported for 7603 ITSM. However it is advisable to have File System and database backup beforehand. Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse Sent: Tuesday, June 25, 2013 2:06 PM To:

Re: Overlay

Overlay is a replica copy of base + its own customization that you have done. Whatever out of the box you see on Overlay object is coming from Base, if you delete overlay object then base object will still be intact but it's not other way round. Concept of an Overlay is to Preserve your

Re: ARS 7.1 on Windows 2008 or 2012 ?

7.1 on Windows 2008 R2 with MSSQL database runs fine, I have it setup on my environment with ITSM 763, all good. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anderson, Douglas W. Sent: Friday, June 21, 2013 7:01 PM

Re: MaxLogSize 100000?

You can also control file history by putting this parameter in ar.conf -- Max-Log-History: 10 It will maintain last 10 log files of defined file size before it starts overwriting from 1st file again until 10th. You can also check the ulimit for filesize -Original Message- From:

Re: ARERR 102 : Remedy Version 7.5.00 Patch 004

API and SQL file. I am sure you will see something like T1.C8 = 102 , in SQL logs SELECT statement. Grab that RPC ID and find out what all activities have happened and on what table and column. There you will see what field the value is not getting. From: Action Request System discussion

Re: Form Properties in 8.1 Dev Studio

In 8.1 form properties can be seen Under the 'Definition' Tab at the Bottom Left corner of the form where all views starts, like Default View etc. This change has made to control the form properties and their granularity levels effectively. -Original Message- From: Action Request

Re: Users missing links to modules on home page

Do they (problem users) see any error as soon as they load home page , something like ARERR 1900? I would start with checking permissions , if all good then I would start by enabling client side arapires logs ( ARAPILOGGING=24) and compare working user and non working user logs. We usually do

Re: Odd 93 timeout behaviour in 8.1.0

Few possibilities: 1) Server is too busy and all threads Max'ed out 2) Database too busy in responding ARS request resulting timeout 3) If you are sure that timeout is always cause on GSI call and this is always been the pattern then you need to see whether all GSI call shows

Re: ar db check errors

Vikram, you can try attached KB as a reference and dig it down further to resolve your problem. I trust this will help you. Regards, Kiran -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Friday, May 31, 2013

Re: email engine question

Is there a possibility of running installation of email engine again, it seems some supported files are missing. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Friday, May 31, 2013 7:00 PM To: arslist@ARSLIST.ORG Subject: email

Re: Development server issues - more

Is this server group environment with any one server having Development Cache mode set and Server-Group-Signal-Option set to T (true)? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of kanhu mohapatra Sent: Tuesday, May 28, 2013 1:30 PM To:

Re: Problem in Table in Join Form

If you right click on the middle of the Join form that you created, do you see an option - Add Fields From source form name ? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Tuesday, May 28, 2013 5:27 PM To:

Re: unable to add a field to Result List for HPD:Help Desk

Is this an overlay object? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jithin T.R Sent: Tuesday, May 07, 2013 5:57 PM To: arslist@ARSLIST.ORG Subject: unable to add a field to Result List for HPD:Help Desk ** Hi All, We are unable to add a

Re: AR Patch Upgrade 7.6.04 Patch 4

You can directly upgrade to SP4 from your existing 7604 release. As your existing 7604 environment is already overlay aware you don't have to go with staging path. Your existing overlay will be untouched during upgrade. -Original Message- From: Action Request System discussion

Re: Encryption Question

From remedy side there is no way you can encrypt the ARSYSTEM tablespace. You can encrypt Remedy Client -Server communication by using Performance or premium type encryption (subject to chargeable license :) ) however database side encryption is something that is taken care by database

Re: AD Integration

Integration ** Hi Kiran. Can you please help me how to do the below request. Regards. Karthick On Wednesday, 17 April 2013, Hullule, Kiran wrote: ** Yes you can achieve this. The Authentication Login Name field (field id 117) on the User form interacts with the User Name field in the Login dialog

Re: Time Out In Email Engine

server. Regards, Sanjay On Thu, Apr 18, 2013 at 2:59 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: Possibly email engine side bug, please try to apply 7604 sp4 emailDaemon.jar and emailagent.jar files -Original Message- From: Action Request System discussion

Re: Error During Data upload in Data Management Tool

Did you happen to try running this using MidTier browser? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of kanhu Mohapatra Sent: Friday, April 19, 2013 5:50 PM To: arslist@ARSLIST.ORG Subject: Error During Data upload in

Re: Time Out In Email Engine

Possibly email engine side bug, please try to apply 7604 sp4 emailDaemon.jar and emailagent.jar files -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Sonia Sent: Thursday, April 18, 2013 2:02 PM To:

Re: Time Out In Email Engine

emailDaemon.jar and emailagent.jar files might lead to any potential risk as we are not aware of consequence of these changes and can not apply over production server. Regards, Sanjay On Thu, Apr 18, 2013 at 2:59 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: Possibly email

Re: 8.1 ITSM Installation failed

I think , Installer is trying to get the application version details from SHARE: Application_Properties form, please check if you have following application id in application properties form. -Original Message- From: Action Request System discussion list(ARSList)

Re: Upgrade from ARS7.5 to ARS 8.1

Please refer 7604 Upgrade Procedure Guide, this talks about upgrade procedures from non overlay aware environment to overlay environment. Also pay attention to this topic: Chapter 6 Best Practice Conversion Utility This will take care of your custom codes and you don’t have to worry about

Re: AD Integration

, Karthick S On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.commailto:karthick...@gmail.com wrote: Hi Kiran. I ll chk n let u know On Friday, 12 April 2013, Hullule, Kiran wrote: ** Karthick, Please remove these 2 lines from your ar.cfg and restart AR Service to see the results

Re: AD Integration

checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password

Re: Values in the Column didn't appear

Your question is not clear, would you please explain little further. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Wednesday, April 10, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: Values in the Column didn't

Re: AD Integration

What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication

Re: AD Integration

and even checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user

Re: AD Integration

S Sent: 10 April 2013 15:19 To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** I did that too and got those clear error logs. On Wednesday, 10 April 2013, Hullule, Kiran wrote: ** Please can you set Plugin-Log-Level to ALL from server admin console and then reproduce the error,get the logs

Re: Can't create unique index in 8.1 on overlay forms?

Hi Joe, As far as I know, that is not possible, as soon as you create an overlay of any base object (oob object) the overlayProp columnsets its value in database as: - 2 See below for more details. overlayProp column AR ORIGINAL OBJECT 0

Re: Issues in DSO 7.6.04 SP2 Linux-Windows

Try configuring IP to Windows AR server Name resolution in /etc/hosts on Linux box and IP to Linux AR server Name resolution in drivers/etc/hosts on windows box From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan

Re: Issues in DSO 7.6.04 SP2 Linux-Windows

, Apr 9, 2013 at 1:51 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: ** Try configuring IP to Windows AR server Name resolution in /etc/hosts on Linux box and IP to Linux AR server Name resolution in drivers/etc/hosts on windows box From

Re: An unexpected fork in the road...

Dear David, You will be missed. What a great person you are. Glad I had an opportunity to work with you. Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, April 05, 2013 6:55 AM To: arslist@ARSLIST.ORG

Re: Replicating ARS Installation on Linux

In addition to the following info, there are also hardcode server name references in remedy workflow objects (those are currently in your database) you would also need to take care of them as well. Better option would be: Export ARsystem tablespace with expdp or whatever you think is better.

Re: ITSM 7.6.04 Migration from Solaris to Linux OS

Yes that is possible. Only think you need to keep in mind that your Solaris box is stopped (shutdown) so that network conflict wont occur. -Original Message- From: Sachin [mailto:sachin.namjo...@gmail.com] Sent: Tuesday, March 12, 2013 10:14 AM To: arslist@ARSLIST.ORG; Hullule, Kiran

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