Hi Mahendra,
CMDB version you have put wrongly, please rectify it.
Thanks Regards
Amanullah
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mahendra Mahalkar
Sent: Wednesday, February 08, 2012 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Faulting
Hi All,
Yes…. Yes…. Yes……Yes………
User tool makes the life easy.
Thanks Regards
Amanullah
IT Enterprise Applications
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger Tams
Sent: Wednesday, January 04, 2012 1:28 PM
To: arslist@ARSLIST.ORG
Hi there,
Can anybody provide me the processes details and workflow of Incident
Management, Problem Management and Change Management for the following vendors;
IBM Tivoli
HP Openview
Thanks Regards
Amanullah
IT Enterprise Applications
DISCLAIMER:
This e-mail message including any of its
you please send me documentation related to this issue.
Thanks Regards
Amanullah
From: Nair, Rajesh SISPL [mailto:nairraj...@atos.net]
Sent: Monday, October 10, 2011 9:01 AM
To: IT (Amanullah Bashir Ahmed)
Cc: arslist@ARSLIST.ORG
Subject: RE: How to configue Action of Milestone in SLM
You Bro
Hi there,
Version 7.1
In SLM(Service Level Management) I have to configured that when incident time
passed 40% the email should go to Incident manager. I have already configured
for 50 % the mail is going to assignee and its working fine. Assignee field is
there while creating Action of
webhttp://www.westoverconsulting.co.uk
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: Wednesday, September 28, 2011 2:16 PM
To: arsl...@arslist.org
Subject: Re: Why ITIL
- there will be more conclusive
guidelines.
On Sep 28, 1:15 am, IT (Amanullah Bashir Ahmed)
ahmed...@emiratesnbd.com wrote:
Hi there,
I visited the link and got good information thanks for the link. But my query
is Why ITIL itself is not making its own standards?
Thanks Regards
Amanullah
IT Enterprise
2. This is pretty much the standard for ITIL.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: Sunday, September 25, 2011 3:31 AM
To: arsl...@arslist.org
Subject: Why ITIL is not standardize till now
Hi,
Why ITIL is not standardize till now?
If we see IEEE, they have their standards but ITIL don't have.
Anybody knows about white paper on ITIL Standardization. Standards work best
when they describe something in measureable terms that can be independently
tested and verified. Standards define
Hi there,
Version 7.1
Is there any possibility in Asset Management that each Group control only their
assets and not having access to other group's assets?
Thanks Regards
Amanullah
IT Enterprise Applications
DISCLAIMER:
This e-mail message including any of its attachments is intended
the
Submit Date SLA calculation will be counted.
Thanks Regards,
Kailashnath A J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: Monday, May 30, 2011 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service target time
Hi there,
Version 7.1
In Asset Management if more than 10,000 assets are related to 2000 incidents
and we want to check which asset is related to the which incident. How can I
take the report or list? Which form is used for this?
Thanks Regards
Amanullah
DISCLAIMER:
This e-mail message
the response SLA counts the submitted date.
Thanks Regards,
Kailashnath A J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: Sunday, May 29, 2011 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Service target time starts from
Hi there,
Version 7.1
Which documents or guide lines of BMC is available regarding Auto logging of
Incidents from user Emails, How templates can be configured that when user
will send email to BMC Remedy Application, it automatically generate incident
in incident management.
Any idea please
@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: Saturday, April 30, 2011 5:24 AM
To: arslist@ARSLIST.ORG
Subject: Auto logging of Incidents from user Emails
Hi there,
Version 7.1
Which documents or guide lines of BMC is available regarding Auto logging of
Incidents from user Emails, How
Hi there,
Version 7.1
In Incident management, one ticket is raised and then it resolved and closed.
Now management's requirement is that we have to change the resolved date. Is
there any option we can change the resolved date. Can we do it by using any
SQL Query or any other way.
Thanks in
Hi,
Any update
Thanks Regards
Amanullah
From: IT (Amanullah Bashir Ahmed)
Sent: Wednesday, January 05, 2011 5:52 PM
To: 'arslist@ARSLIST.ORG'
Cc: 'Nair, Rajesh SISPL'
Subject: Not calculating correctly as per defined calendar
Hi there,
Version 7.1
In SLM I configure Business time segment
immediately by reply e-mail and delete this e-mail and its attachments from
your system. Thank you.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: Wednesday, January 05, 2011 7:15 PM
Hi there,
Version: 7.1
When the SLA due time is correct and the incident is resolved within SLA target
time, the progress is showing pending.
How can I rectify this issue?
Thanks Regards
Amanullah
DISCLAIMER:
This e-mail message including any of its attachments is intended solely for
the
Hi there,
SLA is not getting attached. All the terms and conditions are fulfill but SLA
is not getting attached. What would be the reason?
Please guide me how to resolve this issue or tell which document I will study
to resolve this issue.
Thanks Regards
Amanullah
DISCLAIMER:
This e-mail
Hi there,
Version 7.1
In SLM I configure Business time segment. In Incident date is calculated as in
Business time segment but time is calculated wrongly as per defined calendar.
Thanks Regards
Amanullah
IT Enterprise Applications
DISCLAIMER:
This e-mail message including any of its
Thanks Dave for quick response. I don’t have User logging turned on. Is there
any other way please tell me.
Thanks Regards
Amanullah
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Sunday, November 07, 2010 8:58 AM
To:
Hi there,
Version 7.1
Can anybody tell me about one issue. The issue is my Management wants last two
months report of users who login Remedy. Is there any audit report available in
Remedy? The license Usage Repot is not fulfill my requirement.
Please response me immediately.
Thanks Regards
Hi Rajesh,
Can you please tell me about one issue. The issue is Management wants last two
months which users login Remedy. Is there any audit report available in
Remedy? The license Usage Repot is not fulfill my requirement.
Please response me immediately.
Thanks Regards
Amanullah
Hi there,
Version 7.1
I have configured Product Categorization successfully and its working fine but
issue is when I am clicking search change, the change form open and in Product
Categorization nothing is appearing but when I am clicking New Change then all
product categorization are there. In
From: Action Request System discussion list(ARSList) on behalf of IT (Amanullah
Bashir Ahmed)
Sent: Wed 10/6/2010 2:31 AM
To: arslist@ARSLIST.ORG
Subject: Product Categorization are not appearing in Search change
**
Hi there,
Version 7.1
I have configured Product Categorization
From: Action Request System discussion list(ARSList) on behalf of IT (Amanullah
Bashir Ahmed)
Sent: Wed 10/6/2010 2:31 AM
To: arslist@ARSLIST.ORG
Subject: Product Categorization are not appearing in Search change
**
Hi there,
Version 7.1
I have configured Product Categorization successfully
Hi Team,
Version 7.1
I have configured ARDBC LDAP configuration form , But when I tried to create a
vendor form using that I am unable to see the ARSYS.ARDBC.LDAP name under
vendor names tab.
Please Help me.
Thanks Regards
Amanullah
DISCLAIMER:
This e-mail message including any of its
Hi Misi,
I have done configuration as per your instructions. Following are the contents
of Plugin-Lof-file. Still I am unable to see the ARSYS.ARDBC.LDAP
PLGN TID: 002924 RPC ID: 00 Queue: Dispatcher Client-RPC:
00 /* Thu Sep 23 2010 14:12:08.0460 */AREAFreeCallback
Hi there,
Version 7.1
How can I get the report of incident or change history. For example, one
incident or change is raised and assigned to GroupA, this GroupA has completed
his work and assign same incident or change to GroupB. GroupB has finished his
work and assigned to GroupC.
Now I want
Hi there,
Version 7.1
I want to remove number 14 to 49 which are in Status* field of CI Information,
screenshot is given below for more clarification. I tried form
AST:ComputerSystem and check attributes of this form but delete option is
disable, Value and default value fields are also
HI there,
Version 7.1
I have successfully import more than 8000 assets in the system. I want to
relate these assets with people. Manually to relate each asset with people is a
more time consuming practice. I also used Manage Bulk updates option but it is
not useful. Can anybody tell me fast
HI there,
Version 7.1
In Purchase Requisition form Grand total being displayed in USD. We are using
AED currency and our requirement is Grand total should calculate in AED
currency not USD currency. Please tell me in which filter or where this
conversion of currency takes place.
Thanks
the
functional Type where you can see the other values also.
Regards
Rajesh
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: Tuesday, August 03, 2010 12:59 PM
To: arslist@ARSLIST.ORG
Hi there,
Version 7.1
In Asset Management CI Type under system component I had to add Scanner and
telephone. For more clarification below you can see screen shot.
[cid:image001.jpg@01CB3313.0FA974B0]
Amanullah
DISCLAIMER:
This e-mail message including any of its attachments is intended
Hi there,
Version 7.1
In Asset Management CI Name* would be unique, how is it possible?
I want to make CI Name* Unique in Asset Management. Is there any possibility?
Thanks Regards
Amanullah
DISCLAIMER:
This e-mail message including any of its attachments is intended solely for
the
Hi there,
Version 7.1
Can anybody tell me what are the effects while Archiving the incidents. If I
will archive those incidents which are related to Changes or Problems or
Configuration Items, what would be the impact? Attachments in Work info would
archive separately. I studied the BMC
] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: Tuesday, July 06, 2010 4:47 AM
To: arslist@ARSLIST.ORG
Subject: Bulk Updates
Hi there,
Version 7.1
How I can update records on Site+ field on General tab of people. How can I
update more than 10,000 records of people? Is there bulk updates option. Which
have trouble locating it on BMC's website, and I'll look for it later on
my zip or flash drives where I think I may have saved a copy of it..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of IT (Amanullah Bashir Ahmed
)
[mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: Sunday, July 11, 2010 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Email notification sent to the user when priority of an incident is
changed.
**
Hi there,
Version 7.1
Email notification to be sent to the user when priority
Hi there,
Version 7.1
How can we do Capacity Planning in BMC Remedy? If I raise an incident or Change
Request with 4 or 5 Work info types how much disk space is required, and how
can I calculate. Please also guide me which document of BMC remedy can help me
in this regard.
Thanks Regards
Hi there,
Version 7.1
Email notification to be sent to the user when priority of an incident is
changed. How this is possible?
Thanks in advance
Thanks Regards
Amanullah
DISCLAIMER:
This e-mail message including any of its attachments is intended solely for
the addressee(s) and may
Hi there,
Version 7.1
How I can update records on Site+ field on General tab of people. How can I
update more than 10,000 records of people? Is there bulk updates option. Which
document would be useful for me to resolve the issue?
Thanks Regards
Amanullah
DISCLAIMER:
This e-mail message
Hi there,
I want to install and configure BMC Remedy application on my laptop for test
purpose. Any idea how is it possible. Someone told me go for virtual machine. I
don't know how to do it.
Thanks in advance.
Thanks Regards
Amanullah
DISCLAIMER:
This e-mail message including any of its
Hi Kumar,
Can you please provide me solution of the following issue.
In ABC field Menu included;
Sales
Marketing
Finance
Accounts
Technical
In CDF field while selecting Sales following menu should restrict only
Brand Name
Brand Value
Brand Date
Brand Expiry Date
What is happening now in CDF field
Hi List,
Which is the best document related to MENUS in BMC Remedy
Please reply as soon as possible
Thanks in advance
Thanks Regards
Amanullah
DISCLAIMER:
This e-mail message including any of its attachments is intended solely for
the addressee(s) and may contain privileged information. If
Subject:
**
Hi
You can refer to the Concept guide.
Regards
Rajesh
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: Tuesday, June 22, 2010 5:59 PM
To: arslist@ARSLIST.ORG
Subject
**
It's not possible. One expert BMC Remedy Administrator told me it's not
possible.
Thanks Regards
Amanullah
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, June 22, 2010 6:14 PM
To: arslist@ARSLIST.ORG
Hi there,
Version 7.1
In Problem Management after closing the Known Error still I can change The
Urgency* field and I can alter Operational Categorization and Product
Categorization. It's very strange behavior after closing the known error no
field should updated. Where I am wrong? Can anybody
Hi there,
Version 7.1
In Problem Management after closing the Known Error still I can change The
Urgency* field and I can alter Operational Categorization and Product
Categorization. It's very strange behavior after closing the known error no
field should updated. Where I am wrong? Can anybody
Hi all,
Version 7.1
The description of error is given below.
There are no predefined support groups for Problem Manager assignment. Ask your
system administrator to create one, or use the other options available for
selecting the Problem Manager Assigned group. (ARERR 1630105). How can I
Hi there
Version 7.1
How can we do Capacity Planning in BMC Remedy? If I raise an incident or Change
Request with 4 or 5 Work info types how much disk space is required, and how I
will calculate. Please also guide me which document of BMC remedy can help me
in this regard.
Thanks Regards
8) What does ARS stand for?
Answer: Action Request System
Thanks Regards
Amanullah
Software Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Wednesday, June 16, 2010 3:33 PM
To:
.
Sincerely,
Robert Fults
Remedy Admin/Dev
Florida International University
From: IT (Amanullah Bashir Ahmed) [ahmed...@emiratesnbd.com]
Sent: Wednesday, June 09, 2010 3:44 AM
Subject: No subject given
**
Hi there
Version 7.1
According to BMC Remedy If you leave
University
From: IT (Amanullah Bashir Ahmed) [ahmed...@emiratesnbd.com]
Sent: Wednesday, June 09, 2010 3:44 AM
Subject: No subject given
**
Hi there
Version 7.1
According to BMC Remedy If you leave an incident as resolved, after 15 days
the Incident Management application
think the only way in 7.1 is to change the escalation
HPD:INC:AutoCloseResolved
Regards
Enslin
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: 09 June 2010 09:45 AM
To: arslist
Hi there
Version 7.1
According to BMC Remedy If you leave an incident as resolved, after 15 days
the Incident Management application closes the incident.
My requirement is If you leave an incident as resolved, after 5 days the
Incident Management application should close the incident
What
Hi there,
Version 7.1
We are releasing the user from Remedy as follows.
AR System Administration Console
Application
Users / Groups / Roles
then click on License review
in this way we can release the user for floating and fixed license.
My question is is there any way we can release the user
)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of ITN
(Amanullah Bashir Ahmed)
Sent: Thursday, April 29, 2010 12:54 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management
...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, April 26, 2010 11:03 PM
To: arsl...@arslist.org
Subject: Support Group Name should only be visible in Change
Management not in incident management.
**
Hi there,
Version 7.1.00 Patch 007
Support Company:ABC Company
the entry linked to Change Request
Regards
Rajesh Nair
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Thursday, April 29, 2010 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re
Hi there,
Version 7.1.00 Patch 007
Support Company:ABC Company
Support Organization: ITDB
Support Group Name: SP1
The above configuration we are using for both Incident Management and Change
Management.
Now requirement is that Support Group Name: SP1 should only be visible
Hi there,
What is the solution of this following error.
[cid:image001.jpg@01CAE3B6.388CB920]
Thanks Regards
Amanullah
Software Consultant
DISCLAIMER:
This e-mail message including any of its attachments is intended solely for
the addressee(s) and may contain privileged information. If you
Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: 20 April 2010 06:43
To: arslist@ARSLIST.ORG
Subject: Re
9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com
-Original Message-
From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com]
Sent: 20 April 2010 11:17
To: arslist@ARSLIST.ORG
Cc: Coleman, Gavin
Subject: RE: how to retrieve
Kumar
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Tuesday, April 20, 2010 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived
Its mean
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Tuesday, April 20, 2010 6:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to retrieve incidents which are already been archived
Hi Kumar,
Yes I archive on the following form.
Archive to Form: ARCHIVE:HPD:Help
Hi there,
I have successfully archived the incidents. How to retrieve those incidents
which are already been archived?
Thanks in advance
Thanks Regards
Amanullah
Software Consultant
Thanks Regards
Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk:
Page
http://collaborate.mckesson.com/sites/esm/remedy
Remedy QA Sessions on Thursdays @ 10:30 AM PT
Details on Remedy Support Team Home Page
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent
archiving process need to be thought with a due consideration to
business requirement/expectation.
Best Regards,
Uday Joshi
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, March 01, 2010 11:17
To: arslist
Hi there,
Version 7.1.00 Patch 007
The Vendor Group fields are invalid. Use the menus with the Vendor Company,
Vendor Organization, and Vendor Group fields or the type ahead return function
on the Vendor Group field to select this information. (ARERR 1291067)
When I am trying to save the
Hi there,
Version 7.1.00 Patch 007
When I am trying to raise an incident through requester console, following
error is appearing in AR System Email Messages
Service Request In Process encountered an event error with the back-end
application. This error must be handled promptly.
Thanks
Hi there,
Version 7.1.00 Patch 007
In Incident Management under Classification tab one field is Reported Source.
User requirement is that Reported source should be Web by default. I made
changes and its working fine but problem is when user raise an incident using
Requester Console, Reported
Hi there,
Version 7.1.00 Patch 007
Someone has updated one support group in BMC Remedy, how can I Audit it that
who has done this.
In advance thanks
Thanks Regards
Amanullah
Software Consultant
Thanks Regards
Amanullah
Software Consultant
DISCLAIMER:
This e-mail message including
Hi there,
Version 7.1.00 Patch 007
We are facing an issue while taking the report using thin client interface.
Following error is getting displayed:
Error during processing : ARERR [9260] Report location is missing from report
settings configuration page. Please see your administrator.
Hi there,
Version 7.1.00 Patch 007
We are facing an issue while taking the report using thin client interface.
Following error is getting displayed:
Error during processing : ARERR [9260] Report location is missing from report
settings configuration page. Please see your administrator.
...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, 1 March 2010 16:47
To: arslist@ARSLIST.ORG
Subject: [ARSLIST] Archiving for incidents in Remedy
**
Hi Guys,
Version 7.1.00 Patch 007
First I need any link for studying material on Archiving in BMC Remedy.
Secondly we need to do
Hi Gays,
Version 7.1.00 Patch 007
How to synchronize Active Directory users with BMC Remedy Users. When any user
is created in Active Directory how automatically user is created in Remedy and
when user is deleted in Active Directory how automatically user is deleted in
Remedy.
Thanks
Hi there,
Please how to get rid of the below error.
An error occurred while generating the Crystal report: Failed to open the
connection-ODBC data source: AR System ODBC Data Source (ARERR 1904).
Please anybody help me urgently.
Thanks Regards
Amanullah
Software Consultant
DISCLAIMER:
This
Thanks a lot for your quick and positive response. Your quick response helped
me to resolve my issue.
Thanks Regards
Amanullah
Software Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Thanks for your response.
Thanks Regards
Amanullah
Software Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, February 10, 2010 7:39 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Hi there,
Version 7.1.00 Patch 007
License type
Number of licenses
BMC: Change Management User Fixed 200
BMC: Change Management User Floating200
Bu
Hi there,
Can anybody tell me how to resolve the following issues.
1) On critical incidents, Down Time Start and End date should be mandatory
while resolving the case
2) While closing the incident (Critical), Tier 3 classification should be
mandatory
Thanks Regards
Amanullah
Hi there,
I made one filter in BMC Remedy Administrator, the purpose of filter is when
new Infrastructure change is assigned to group Command group, the email
notification should go to only members of Command group. The filter's details
are given below
Form Name:
CHG:
.
However, a better a way to do this is to user the Support Group ID for the
Command Group. Remedy will evaluate that value and send the notification to
all members of the group.
Check out the 7.1 Workflow Objects guide doc, page 63.
HTH
On Sat, Jan 30, 2010 at 1:56 PM, ITN (Amanullah Bashir Ahmed
support group id instead of users name.
Definitely it will work.
Regards,
Manoj
On Sat, Jan 30, 2010 at 4:26 PM, ITN (Amanullah Bashir Ahmed)
ahmed...@emiratesnbd.commailto:ahmed...@emiratesnbd.com wrote:
**
Hi there,
I made one filter in BMC Remedy Administrator, the purpose of filter is when
to enable Thread logging
**
From the User Tool open the Administration Console. Then open the link Server
Information.
Click on the Log Files tab and you will see Thread logging
On Thu, Jan 28, 2010 at 7:59 AM, ITN (Amanullah Bashir Ahmed)
ahmed...@emiratesnbd.commailto:ahmed...@emiratesnbd.com wrote
Hi there,
Can anybody tell me how to enable Thread logging
Version 7.1 patch003
Thanks Regards
Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455
DISCLAIMER:
This e-mail message including any of its attachments is
notification message should go to each member of GPR1.
Thanks Regards
Amanullah
Software Consultant
IT Application and Enterprise Management
From: ITN (Amanullah Bashir Ahmed)
Sent: Saturday, January 16, 2010 12:16 PM
To: arslist@ARSLIST.ORG
Subject: RE: Enable email notification
Lyle
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Wednesday, January 13, 2010 9:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Enable email notification
**
Hi Lyle,
How to enable Email notification for the change releases that are assigned to
one
Hi Lyle,
How to enable Email notification for the change releases that are assigned to
one group.
Version 7.1
Patch 003
Thanks Regards
Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455
From: ITN (Amanullah Bashir
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455
From: ITN (Amanullah Bashir Ahmed)
Sent: Wednesday, January 13, 2010 9:05 AM
To: 'arslist@ARSLIST.ORG'
Subject: SLA escalation
Hi there,
Please provide guidance regarding SLA escalation of IT Service desk for
incident management console
Hi there,
Please provide guidance regarding SLA escalation of IT Service desk for
incident management console and change request console
First level escalation - Geji
Second level escalation - Davison
Thanks Regards
Amanullah
Software Consultant
IT Application and Enterprise Management
Hi there,
How to enable Email notification for the change releases that are assigned to
one group.
Version 7.1
Patch 003
Thanks Regards
Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455
DISCLAIMER:
This e-mail
Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455
From: ITN (Amanullah Bashir Ahmed)
Sent: Sunday, January 10, 2010 7:57 AM
To: 'arslist@ARSLIST.ORG'
Subject: SLA escalation of IT Service desk
Hi there,
Can anybody tell me how to do
Hi there,
Can anybody tell me how to do the following changes.
change the SLA escalation of IT Service desk as below.
First level escalation - Geji
Second level escalation - Davison
Thanks Regards
Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk:
Hi,
I need to import assets (through Import Utility) and my requirement is while
uploading it should automatically co-relate the Asset with people. People (NT
ID) can be included in the extract.
Thanks Regards
Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates
custom processes to handle this, due to the validation
requirements of pushing the data around the system...
HTH
Robert Molenda
Principal Consultant, Infosys Technologies
On Tue, Jan 5, 2010 at 2:28 AM, ITN (Amanullah Bashir Ahmed)
ahmed...@emiratesnbd.commailto:ahmed...@emiratesnbd.com wrote:
**
Hi
Hi there,
The Incident Service Type Menu, as currently all the tickets which are logged
by Users in Remedy the Default Service Type is appearing as User Service
Request.
Kindly arrange to do the changes to make User Service Restoration as Default
Type.
[cid:image001.jpg@01CA8C8F.25945310]
What
Hi there,
When I am trying to import the data by using BMC Remedy Import, I am getting
the following error.
Timeout during database update the operation has been accepted by the server
and will usually complete successfully (ARERR 92)
I am using Version 7.1.00 Patch 003
Please help me in this
1 - 100 of 102 matches
Mail list logo
