Re: WWRUG13

2013-10-02 Thread Lockwood, Teresa L
AWESOME! I may have a shot at going if it’s again on the East Coast. See you guys next year! Terri From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Tuesday, October 01, 2013 8:28 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13 **

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

2013-09-12 Thread Lockwood, Teresa L
Thank you Nathan! I’m sure most of us are reading these replies thinking how crazy it is for folks to be responding about how little money this is. I’ve been doing Remedy administration since Remedy owned the company and still don’t make more than this job is offering. Either I’m grossly

Re: Auto-logout and session expiration on the midtier

2013-08-07 Thread Lockwood, Teresa L
Patrick - Here is how I tell my users to get around this. The first window I have them open is the Approval console. Then from there they click Home which opens a new tab and then they can open whatever they want from there (Incident, Change, etc). Then if they get a timeout on say a Change

Re: SRM Admin Guide Required

2013-04-08 Thread Lockwood, Teresa L
I had to chuckle at older version, e.g. 7.6.04. Welcome back David! ~ Terri From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter Sent: Monday, April 08, 2013 11:06 AM To:

Re: OT: An unexpected fork in the road...

2013-04-05 Thread Lockwood, Teresa L
Good one Rick! That one made me laugh out loud. David - I agree that is BMC's loss. Enjoyed meeting you in Vegas at the 2011 RUG and all the virtual conversations as well. Much success in your next endeavors! ~~~ Terri Lockwood From: Action Request System

Re: Bring back the ARSList MVP for 2013

2012-10-23 Thread Lockwood, Teresa L
I'm in as well. Although I didn't get to attend RUG this year I did vote (for LJ I might add ;) ~ Terri From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Tuesday, October 23, 2012 3:01 PM To: arslist@ARSLIST.ORG

Re: OT: WWRUG12

2012-10-17 Thread Lockwood, Teresa L
Isn't she a hoot! Please say hello to her from me. Terri Lockwood From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne Sent: Wednesday, October 17, 2012 12:32 AM To: arslist@ARSLIST.ORG Subject: OT: WWRUG12 ** I just wanted to report that

Re: Remedy ITSM 7.6.04 SP4

2012-10-05 Thread Lockwood, Teresa L
Claire - We have it on Dev and so far so good! Still testing but will let you know if I see any gotchas. ~ Terri Lockwood / Sr System Administrator IT / Tyco Integrated Security Tel: +1.904.886/7687 / Cell: +1.904.424.1602 9512 Sunbeam

Re: RUG Hotel Question

2012-09-20 Thread Lockwood, Teresa L
anything much cheaper. It is an expensive area, and $179 isn't a bad price for a Fairmont. Rick On Sep 19, 2012 5:03 PM, Lockwood, Teresa L tlockw...@tyco.com wrote: ** I am looking for reasonably priced hotels close to the RUG hotel (Fairmont) in San Jose. I

Re: RUG Hotel Question

2012-09-20 Thread Lockwood, Teresa L
. (they are actually being quite generous so far in terms of allowing more rooms on the nights that have already sold out). Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood, Teresa L Sent: September 20, 2012 8:27 AM To: arslist

Test Post

2012-09-19 Thread Lockwood, Teresa L
This is a test so please disregard if it does make it to the list J - This email (including any attachments) may contain information that is private or business confidential. If you received this email in error, please

Random Null Issue

2012-09-19 Thread Lockwood, Teresa L
I have a strange issue that I'm not sure where to start looking for resolution, so naturally I am reaching out to the experts out there ;) On various windows at random times I see the word null in the middle of the screen in mid-tier.(see screenshot) My users have reported it and I see it

RUG Hotel Question

2012-09-19 Thread Lockwood, Teresa L
I am looking for reasonably priced hotels close to the RUG hotel (Fairmont) in San Jose. I am registered to go to the conference but my company cannot pay for the TE so I am left to pay on my own. I am registered at the Fairmont currently but trying to find something more reasonable and within

Re: Question - BMC Remedy AR System 7.6.04: Developer - Part 2

2012-01-24 Thread Lockwood, Teresa L
Absolutely Claire! I've been cancelled twice for this class because there aren't enough attendees and am currently signed up for the one in San Jose in late March. If I can get that changed to Houston I'll be there. Terri From: Action Request System discussion list(ARSList)

Re: TelAlert Integration Question

2011-10-10 Thread Lockwood, Teresa L
, Teresa L Sent: Friday, October 07, 2011 10:07 AM To: arslist@ARSLIST.ORG Subject: TelAlert Integration Question ** Upgrading to 7.64 and trying to complete the integration with TelAlert for our cell phone notifications. Been working with the TelAlert folks and all is done except to find the Filter

TelAlert Integration Question

2011-10-07 Thread Lockwood, Teresa L
Upgrading to 7.64 and trying to complete the integration with TelAlert for our cell phone notifications. Been working with the TelAlert folks and all is done except to find the Filter which calls the Run Process for the integration. I've been told that it is out of the box functionality but I

Re: For those who know Mike McCourt

2011-09-14 Thread Lockwood, Teresa L
Thanks for keeping us up to date Rick! ~ Terri Lockwood IT Service Excellence/Operations Systems Management Sr. Administrator Tech Services IT 9512 Sunbeam Center Drive Jacksonville, FL 32257 Office - 904-886-7687 Fax - 904-886-7676 Cell - 904-424-1602

Run process question

2011-06-02 Thread Lockwood, Teresa L
In the middle of 7.6.4 upgrade with a Tivoli integration and have run into an issue since we are moving from Unix to Windows in the new environment. My question is How do you do a run process on an external server thru a filter? Terri This email (including any attachments) may contain

Re: Run process question

2011-06-02 Thread Lockwood, Teresa L
://technet.microsoft.com/en-us/sysinternals/bb897553.aspx Joe From: Lockwood, Teresa L mailto:tlockw...@adt.com Sent: Thursday, June 02, 2011 3:44 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Run process question ** In the middle of 7.6.4 upgrade

Daytona RUG

2011-05-16 Thread Lockwood, Teresa L
Can anyone give me details about the RUG scheduled this Wednesday (5/18) in Daytona Florida? ~~ Terri This email (including any attachments) may contain information that is private or business confidential. If you received this email in error, please delete it from your

Re: Thanks to all WW RUG participants, those that attended our talks and visited our booth, BMC, and especially the Organizers

2010-10-27 Thread Lockwood, Teresa L
Nice meeting you at RUG Geoff. Glad you like your iPad; and glad to be sitting at the lucky table with you and the iPod I won J Enjoy! ~~ Terri Lockwood IT Service Excellence/Operations System Management Sr Administrator Tech Services IT 9512 Sunbeam Center Drive

crontab question

2010-01-28 Thread Lockwood, Teresa L
I've created a scheduled report which is running perfectly except for the days of the week that it is running. I want it to run 7 days a week and my crontab -e is set up as follows: 0 1 * * 0-6. From my understanding 0-6 is Sunday-Saturday so it should be sending the report every day. However

Re: crontab question

2010-01-28 Thread Lockwood, Teresa L
try using an asterisk for the day. I have seen some systems that have had troubles with the range format. Your entry would then be: 0 1 * * * cmd_string Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L Sent

Re: What determines where field menus display?

2009-10-05 Thread Lockwood, Teresa L
) [mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L Sent: Friday, October 02, 2009 8:54 AM To: arslist@ARSLIST.ORG Subject: What determines where field menus display? ** I've got what I'm sure is a simply answered question but I'm coming up empty this morning. I've got a character

What determines where field menus display?

2009-10-02 Thread Lockwood, Teresa L
I've got what I'm sure is a simply answered question but I'm coming up empty this morning. I've got a character field with a menu that displays differently for only 2 team members. The field menu display is set to Smart menus but instead of cascading up so that you can see the whole list it

Re: What determines where field menus display?

2009-10-02 Thread Lockwood, Teresa L
(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L Sent: Friday, October 02, 2009 8:54 AM To: arslist@ARSLIST.ORG Subject: What determines where field menus display? ** I've got what I'm sure is a simply answered question but I'm coming up empty this morning. I've got

Couldn't locate the Email form - ARERR 9801

2009-04-17 Thread Lockwood, Teresa L
I'm seeing the following error message and none of my emails are going out. Couldn't locate the Email form. (ARERR 9801) Couldn't locate the Email form. : AR System Email Messages Have restarted application to no avail. The oracle password was changed via Admin tool earlier tonight;

Re: Couldn't locate the Email form - ARERR 9801

2009-04-17 Thread Lockwood, Teresa L
for asking the obvious, but does that form exist on the server? Joe From: Lockwood, Teresa L tlockw...@adt.com To: arslist@ARSLIST.ORG Sent: Friday, April 17, 2009 2:10:45 AM Subject: Couldn't locate the Email form - ARERR 9801 ** I'm seeing the following

Re: Couldn't locate the Email form - ARERR 9801

2009-04-17 Thread Lockwood, Teresa L
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L Sent: Friday, April 17, 2009 4:42 AM To: arslist@ARSLIST.ORG Subject: Re: Couldn't locate the Email form - ARERR 9801 ** Yes, it's there. From: Action Request

Re: Friday Humor - ITSM song

2009-02-27 Thread Lockwood, Teresa L
I'm laughing out loud just picturing my sales rep(s) breaking into song and dance. Although I can't imagine them doing the hand gestures to I T S M like they would with Y M C A :-) Thanks for the morning laugh! ~~ Terri From: Action Request

Re: $DATE$ Formt Question

2008-03-03 Thread Lockwood, Teresa L
the underlying DB. Here's how to set the date format and do the query: http://infolab.stanford.edu/~ullman/fcdb/oracle/or-time.html Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lockwood, Teresa L Sent: Monday, March 03, 2008 10

External CMDB / Tivoli Request Mgr

2008-01-04 Thread Lockwood, Teresa L
I have a question about external CMDBs. Does anybody have experience using ARS 7.x with an external CMDB? Is it possible to fully utilize version 7 without using BMC's CMDB and discovery products? For those who have already upgraded to 7 can you tell me the advantages of upgrading if you are

TelAlert Upgrade Questions

2007-11-02 Thread Lockwood, Teresa L
I have questions about the Telalert Product that I'm hoping to get some feedback on. I'm looking to possibly upgrade the current 5.6 version (as well as version 5-1 TelAlert Enterprise) to the new 6e version. I have two questions for the list: 1. Can you provide practical differences

Re: Time change issue on client

2007-10-30 Thread Lockwood, Teresa L
I had one user who was an hour behind but everyone else and our servers were fine. I uninstalled then reinstalled his client and he's fine now. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ]

Re: Michigan Remedy Users Group Meeting (August 17th)

2007-08-07 Thread Lockwood, Teresa L
Where would I find out about any RUGs in Florida? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Ingalls Sent: Tuesday, August 07, 2007 8:37 AM To: arslist@ARSLIST.ORG Subject: Michigan Remedy Users Group

Re: Michigan Remedy Users Group Meeting (August 17th)

2007-08-07 Thread Lockwood, Teresa L
in Florida are you? Ed LeBlanc, RAC, ITIL Senior Consultant RIGID Systems, LLC 10440 little Patuxent Parkway Suite 200 Columbia, MD 21044 Phone 904-607-9387 Fax 410-715-0848 From: Action Request System discussion list(ARSList) on behalf of Lockwood, Teresa L Sent

MidTier 6.3 Header Question

2007-07-31 Thread Lockwood, Teresa L
In Mid Tier 6.3, how can I remove the words Remedy Mid Tier 6.3 from the heading? Thanks in advance for your help. Terri ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the

OLE Automation to open a Word document

2007-03-16 Thread Lockwood, Teresa L
My customer needs to have a word document opened when a button is pushed on their form. I'm trying to us OLE automation but am doing something wrong. I want to open a pre-defined Word document and paste in the date, name, address information into the document from the Remedy form. Does anyone