Re: 7.6.04 escalation: SLM:CheckReviewPeriod:check -- changed pool, never finishes running

2012-08-14 Thread Longwing, LJ CTR MDA/IC
Patrick, I'm not on ITSM 7.6.4, so please forgive if this is ignorant. What query does the escalation run, how many records does it return, and what actions does it take on each record it returns? I can only see it as 'never finishing' if there are more records/actions that it is doing than can

Re: How to check Remedy Logins that are using Web Service

2012-08-13 Thread Longwing, LJ CTR MDA/IC
Interesting. I thought that because WS calls came through the Mid-Tier server that it would also come in as 9good to know. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Monday, August 13, 2012 11

Re: (ARERR 9280)

2012-08-13 Thread Longwing, LJ CTR MDA/IC
Sam, What is happening when you get that message is that you likely have a notification sending out a link to your server specifying an application server name that doesn't exist in your configured server list. This can commonly be caused by you having 'server' in your list, but the notificatio

Re: How to check Remedy Logins that are using Web Service

2012-08-13 Thread Longwing, LJ CTR MDA/IC
Kali, The WS created tickets are really just another 'client' of the Mid-Tier...so I can't think of anything outside of if your Mid-Tier is setup for anonymous authentication with a specific user, you could trace those users and such, or if you have specific interfaces you could write workflow o

Re: Need to add menus to some fields on AST forms

2012-08-10 Thread Longwing, LJ CTR MDA/IC
Julie, Unfortunately you cannot attach a menu to a field via workflow that doesn't already have a menu attached to it via form definition. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: Thursday, Augus

Re: Tables, filters and refreshing

2012-08-10 Thread Longwing, LJ CTR MDA/IC
Jose, I myself have also experienced the situation that you are describing. The only solution I have found is to go with direct sql for count/sum/etc type of things to get the information I need because, as you describe, there is no 'table refresh' on filters. Another option that may work is t

Re: Runmacro is not returning the stdout error

2012-08-09 Thread Longwing, LJ CTR MDA/IC
Well...quite simply unidentified client means that the client isn't registering itself with a client id when it connects to the server. Why/if that would be preventing the server from returning errors is really not my expertise..I also notice that it's using a different protocol #. If you ar

Re: Runmacro is not returning the stdout error

2012-08-09 Thread Longwing, LJ CTR MDA/IC
D, What sort of API/etc logs do you get when you execute the 7.5 version? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of D Dussie Sent: Thursday, August 09, 2012 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: Runmacro is no

Re: ITSM 7.6.04 Join form Query

2012-08-09 Thread Longwing, LJ CTR MDA/IC
e will be doing that, but need this report before it can be implemented. I'm assuming you are speaking from the Report Designer console? R -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent:

Re: ITSM 7.6.04 Join form Query

2012-08-09 Thread Longwing, LJ CTR MDA/IC
Ray, Instead of doing a join on the work log, make the column for the work log entry a separate query in the select portion, and to a select 'top 1' on the sub-query, with the proper order statements. This will give you a single work order entry in your column list, null if there aren't any at

Re: Malloc Failed On server in User Tool

2012-08-09 Thread Longwing, LJ CTR MDA/IC
Suresh, Malloc errors are 'Memory Allocation' errors, which means that some piece of the system is asking the OS for memory, and is getting an OS level response that the memory is not available. In this case it is likely that they are running on 32 Bit OS's and in this case it is either the use

Re: Need some help: Installing 7.6.03 sp2 patch to base 7.6.03

2012-08-09 Thread Longwing, LJ CTR MDA/IC
Tauf, I personally found it easiest to shut down all other nodes of the server group, perform an 'upgrade' on the primary, and then do a 'shared' install on the other servers. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: On Behalf of Permissions Error

2012-08-08 Thread Longwing, LJ CTR MDA/IC
Shawn, There is only one exception that I'm aware of to the read-only cannot modify a record it didn't create, and that exception is to be able to change the password on their own account. I would contact BMC regarding this because to the best of my knowledge, it's not possible for a read user

Re: Delay-recache time entry in the ar.cfg file

2012-08-08 Thread Longwing, LJ CTR MDA/IC
Ok...no matter the cache mode of the server, when you make a change, the server starts an action to re-cache the objects (differing method depending on your current cache mode)but basically speaking, while the cache is re-building, you can't make another change to it. So, when you are makin

Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

2012-08-07 Thread Longwing, LJ CTR MDA/IC
Jose, I believe that your original intent was received and understood on the first postingyou just happen to have hit on a 'hot topic' button without realizing it...suggesting something that has already been suggested many times over in years pastthere are some that feel passionate about

Re: re. integration of the ARSlist with Communities

2012-08-07 Thread Longwing, LJ CTR MDA/IC
Ken, The only limitation I see with that would be that it potentially allow communities to benefit from ARSList knowledge, but it wouldn't work vis-versa. I think it would need to be both directions for all posts...but as Dan stated before, it would require BMC committing resources to make it h

Re: re. integration of the ARSlist with Communities

2012-08-07 Thread Longwing, LJ CTR MDA/IC
Dan, I think it's possible that the best option would be to provide a 'new' community for ARSList, anything posted in there goes to the list, anything on the list goes to it...I think the hardest part would be when people change the subject, because that's just about the only method most systems

Re: OT: ARSLIST Signal-to-noise ratio

2012-08-07 Thread Longwing, LJ CTR MDA/IC
eceived this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist

Re: Help on archiving data.

2012-08-07 Thread Longwing, LJ CTR MDA/IC
Robin, I'm sure any method you use that is supported (through the application) will take just as long as the archive process built in, so your only option that I can think of that would be faster would be through DB directly, but doing that of course is not recommended or supported by BMC...so i

Re: Alert: Caught exception :Object doesn't support this property or method

2012-08-07 Thread Longwing, LJ CTR MDA/IC
Bhupesh, Is this just a problem on the web, or also on the native client? Have you checked the syntax of the run-process to verify it is correct? Have you cleared local cache as well as server cache to see if it helps? -Original Message- From: Action Request System discussion list(ARSL

Re: OT: ARSLIST Signal-to-noise ratio

2012-08-07 Thread Longwing, LJ CTR MDA/IC
Jose, As Daniel mentioned...there have been efforts, and will continue to be efforts to move ARSList to forum (nabble anyone?), but as discussed, this IS the format for ARSList, and will likely stay that way. Many people (even yourself) utilize both the BMC Communities as well as ARSList. I fi

Re: removing attachments

2012-08-06 Thread Longwing, LJ CTR MDA/IC
Marcelo, I have two solutions that come to mind 1 - Export affected records to ARX with the request ID and the attachment field, update the ARX to not have an attachment defined, and re-import the arx, this should effectively eliminate the attachments from those records 2 - Programmatically (Jav

Re: Remedy Object Name Extraction & Widgets

2012-08-03 Thread Longwing, LJ CTR MDA/IC
David, First off my condolences on moving to Agile. I recently came off of a project that was moving into Agile for quite some time. I don't remember the term widget in reference to agile though, but a quick google of the term in reference to agile development gives me a pretty good overview.

Re: WWRUG/ARSlist Awards 2012: Nominations for MVP etc. and New Categories now open

2012-08-03 Thread Longwing, LJ CTR MDA/IC
ARSList, I beg you all to go out and nominate. Every year Daniel goes through the effort to get people to participate, I was shocked last year when I tried to nominate two people and Dan said I could only nominate one, and that if two sources nominated each of the people I wanted to be on the b

Re: Complete Task through web Service

2012-07-30 Thread Longwing, LJ CTR MDA/IC
Brad, You could try doing a real simple test...create a filter that pushes a task to complete directly on the TMS:Task form, and see if the flow works. What you MAY be dealing with is something that was written in AL'ssad but possibly true. -Original Message- From: Action Request S

Re: Does restarting a mid-tier server force a recache?

2012-07-30 Thread Longwing, LJ CTR MDA/IC
Rick, If you use cache persistence, then no, bouncing the server would not force a re-cache because based on my understanding, when the server restarts, it will simply re-load the existing cache files from disk. -Original Message- From: Action Request System discussion list(ARSList) [ma

Re: Congrats to Misi

2012-07-27 Thread Longwing, LJ CTR MDA/IC
That's a truly funny mistypeexpended instead of extendedbut apropos none the less :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Friday, July 27, 2012 7:36 A

Re: ITIL Listserver

2012-07-23 Thread Longwing, LJ CTR MDA/IC
Now that's a dumb thing to wait for :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, July 23, 2012 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: ITIL Listserver ** LOL, I have been waiting 5

Re: removing menus

2012-07-18 Thread Longwing, LJ CTR MDA/IC
Ahmed, This is in the view properties, I forget the exact option...but click on an open part of the view, and I think it's called 'Web Toolbar', change it to Hidden. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahmed S

Re: LoadRunner User simulation

2012-07-18 Thread Longwing, LJ CTR MDA/IC
Rick, The answer to your question is a resounding 'MAYBE' :) As with all things Mid-Tier, it's all about the caching on the server. As we all know, different things are cached for different users and depending on what your user base typically consists of, it makes a difference. On top of that,

Re: Remedy WEB Question

2012-07-18 Thread Longwing, LJ CTR MDA/IC
Chas, If you look in the Mid-Tier Guide, Page 78, you will find a detailed discussion regarding the ViewFormServlet and its ability to pull up specific records. The parameter you are looking for is 'EID' -Original Message- From: Action Request System discussion list(ARSList) [mailto:ar

Re: ITSM Assignee - Timetable

2012-07-18 Thread Longwing, LJ CTR MDA/IC
@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable This can be achieved by training the users to change their availability to "No" when they clock out from their shift. Thanks Mahesh Sent from my iPhone On Jul 17, 2012, at 7:34 AM, "Longwing, LJ CTR MDA/IC" wrote: >

Re: ITSM Assignee - Timetable

2012-07-17 Thread Longwing, LJ CTR MDA/IC
st(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, July 17, 2012 6:59 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable ** You could have different groups that reference each shift. Rick On Jul 17, 2012 8:34 AM, "Longwing, LJ CTR MDA/IC" wrote

Re: ITSM Assignee - Timetable

2012-07-17 Thread Longwing, LJ CTR MDA/IC
ilable and this consutlant is see the drop down of the Group. one more a stupid idea pop up a window which say this consutlant is not working in this shift all this point might sound novice though :) regadrs rajesh On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC wrote: No..

Re: ITSM Assignee - Timetable

2012-07-17 Thread Longwing, LJ CTR MDA/IC
ups or "Mark All Unavailable" Regards,   Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf

ITSM Assignee - Timetable

2012-07-16 Thread Longwing, LJ CTR MDA/IC
Oklooking for a feature that doesn't seem to exist, but seems reasonable that I'm just missing it We have found where you can schedule a group's availability, but not able to find a PERSON's availability. Need to basically be able to say this person is available to receive tickets from thi

Re: Somebody BMC Remedy on Linux

2012-07-16 Thread Longwing, LJ CTR MDA/IC
Guillermo, I believe you will find the Pro/Con list to be similar to just about any other pro/con list for Windows vs Linux/Unix... Pro: Free Reliable Scalable Con: More complicated administration Less 'competent' cheep resources Etc. This list is by no means accurate in all instances nor is it

Re: Can we change char size of Organisation field across ITSM

2012-07-13 Thread Longwing, LJ CTR MDA/IC
I personally would write a quick java application that loads all of the forms, pulls does a get on the specific field, sets its attributes properly, sets the field back to the server...it would take about an hour to write the program (if that) and as long as it takes for the change to happen at

Re: VM Processors, one or two?

2012-07-13 Thread Longwing, LJ CTR MDA/IC
Shouldn't do it 'live' by any means...any time CPU is added/removed you should certainly shut down before that reconfig and then restart (sometimes twice) afterwards...so blue screens should NOT occur because it is not a 'hot swap' scenario. -Original Message- From: Action Request Syste

Re: OT (kind of): Post Upgrade - Server Information is empty

2012-07-13 Thread Longwing, LJ CTR MDA/IC
Yesand I thought I would pass on a config parameter I found yesterdayin the ar.cfg (ar.conf) you can specify 'Domain-Name' (not sure what version this was introduced, I'm reading 7.5 docs) that allows you to specify a domain name instead of allowing Remedy to pull it from the NIC (or whe

Re: VM Processors, one or two?

2012-07-13 Thread Longwing, LJ CTR MDA/IC
And because it's virtual, having 2-4 CPU's 'allocated' to the VM won't impact the other VM's if they aren't in use...so I would highly recommend a min of 2 certainlyif not more. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On B

Re: retrieving enumerated (selection list) ID integer instead of value in filter action

2012-07-12 Thread Longwing, LJ CTR MDA/IC
Andrew, I believe if you do as you suggested and set it to an int field you will get what you are looking forbut I also agree that a .ID type of thing would be beneficial :)maybe submit an RFE...I would vote for it. -Original Message- From: Action Request System discussion list(A

Re: Post Upgrade - Server Information is empty

2012-07-12 Thread Longwing, LJ CTR MDA/IC
Jaya, I agree with Matt, I've had this problem before and found the solution through the plugin logs. The problem was that there was stuff on the form that didn't work properly. I corrected by manually re-importing the Server Administration def file from the upgrade and telling it to delete ex

Re: ITSM 7.6.04 Add Task form to Application List using the Landing Console

2012-07-12 Thread Longwing, LJ CTR MDA/IC
Phil, There is an option in an AL Guide (if I remember correctly) that allows you to enable the AL Guide as an entry pointthen you just add your AL that does the open window to a specific view and you are good. -Original Message- From: Action Request System discussion list(ARSList)

Re: TelAlert

2012-07-12 Thread Longwing, LJ CTR MDA/IC
ubject: Re: TelAlert ** I agree paging is mostly texting these days however there are still some companies that are very dependent on pagers (they are way cheaper than providing cell phones). [cid:image002.jpg@01CD6004.524F5940] On Wed, Jul 11, 2012 at 2:03 PM, Longwing, LJ CTR MDA/IC mailto:lj.

Re: TelAlert

2012-07-11 Thread Longwing, LJ CTR MDA/IC
receive any.. It was more like an open source java script from what I recall.. Joe -----Original Message- From: Longwing, LJ CTR MDA/IC Sent: Wednesday, July 11, 2012 8:45 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: TelAlert Many moons ago I used TelAlert

Re: General web services question

2012-07-11 Thread Longwing, LJ CTR MDA/IC
Well Jon, As I'm sure you are aware, there are message queuing services available through various middleware packages that you can just dump your message onto that queue and allow the service to deliver it when it comes back upbut that type of activity is only useful when dealing with asynch

Re: TelAlert

2012-07-11 Thread Longwing, LJ CTR MDA/IC
Many moons ago I used TelAlert with two way pagers and updated the Work Log of help desk tickets with the use of a command line tool provided by telalert (if I remember correctly at least) that allowed for such an update into Remedy...if not provided by telalert, it may have even been an ESP too

Re: 7.6.04 SP3 -- install problems -- Support said a weird thing..

2012-07-10 Thread Longwing, LJ CTR MDA/IC
Patrick, I believe they may be referring to the hosts file on the SERVER, not on your workstation. While I personally thing this SHOULDN'T be necessary because of the IP Route table, it certainly wouldn't hurt anything. -Original Message- From: Action Request System discussion list(ARSL

Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group

2012-07-09 Thread Longwing, LJ CTR MDA/IC
Jaya, I experienced a similar issue with recent upgrades...and what I found worked was to shut down the email engine on the node that you are upgradingfor some reason, the installer recognizes that the port is in use, but not that the app using it is the email engineso just shut down the

Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

2012-07-06 Thread Longwing, LJ CTR MDA/IC
Howard, I know not of what sort of difficulty I speak when I say thisso please take it with a grain of salt as either complete lunacy or a doable solution, depending on your personal and team capabilities. Now...when we look at the fact that the user tool can utilize these reports yet the w

Re: [SPAM]Re: hi there!

2012-07-03 Thread Longwing, LJ CTR MDA/IC
ntil now, Canada Day Weekend. I will now look into it Thanks for pointing it out to me LJ. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: July 3, 2012 11:50 AM To: arslist@ARSLIST.ORG S

Re: hi there!

2012-07-03 Thread Longwing, LJ CTR MDA/IC
Dan, Please tell me this account was removed. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh N Sent: Sunday, July 01, 2012 5:38 PM To: arslist@ARSLIST.ORG Subject: Re: hi there! ** I hope you are doing well. I jus

Re: 7.6.04 - Question about re-using Login Id's

2012-06-25 Thread Longwing, LJ CTR MDA/IC
I don't think he was talking about generic ID'sI think he was talking about a scenario along the lines of John Doe, his ID is doej, works in the system for 6 months and then leaves the companyhis ID is 'removed' from the environmentthen 6 months later his brother Jack starts there..

Re: Next ARS version

2012-06-25 Thread Longwing, LJ CTR MDA/IC
What I remember from that time is that 7.6.3 was supposed to be 8but they realigned things to internal numbering practices...and was originally supposed to include overlays...but they couldn't get it hardened before GA...so they released 7.6.3 without itand then 'shortly' later released

Re: Server group alias in notification web URL

2012-06-25 Thread Longwing, LJ CTR MDA/IC
Michael, The server sends the notification out as it 'knows itself'so if it knows itself via name1 instead of the group alias...that is what you will get. You should be able to configure both servers in the group to know themselves as the group name, and use the Server-Connect-Name for the

Re: 7.6.04 SP3 Floating Application License Question

2012-06-22 Thread Longwing, LJ CTR MDA/IC
That's funny...I can't even get to the site, any of it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, June 22, 2012 6:59 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application Licens

Re: Handle Duplicate Request IDs By: Update Old Record with New Record's Data

2012-06-22 Thread Longwing, LJ CTR MDA/IC
Daniel, I'm sorry to suggest such a simple thingbut the 'Update old record' option requires that you have the request id mappeddo you? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Condrea Sent: Friday, Ju

Re: Query for measuring Attachment length

2012-06-20 Thread Longwing, LJ CTR MDA/IC
Vikram, If you don't want to allow > 2MB, why don't you just set that as the maximum size of the attachment field, and let Remedy handle the errors? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram_Betholi Sent: Wedn

Re: Filter Table Refresh differ if Admin User...

2012-06-20 Thread Longwing, LJ CTR MDA/IC
Fred, That is an interesting feature I didn't know existed Misi, A few choice notes from the workflow guide, page 303 Workflow Functions In addition to the Set Fields, Push Fields, and Call Guide actions, setting Get Data As to User affects the workflow functions COLCOUNT, COLAVG, COLMIN, an

Re: Filter Table Refresh differ if Admin User...

2012-06-19 Thread Longwing, LJ CTR MDA/IC
Misi, I can't speak directly to your situation, but I have seen in the past that server table loops don't necessarily refresh the table every time you do something with them...I have done loops before where the table has a dynamic qualification, and you set the field that makes it dynamic, then

Re: Issues while searching for a ticket in the INCIDENT console

2012-06-18 Thread Longwing, LJ CTR MDA/IC
Not to point out the obvious or anythingbut the error indicates that the Full Text Search engine is having a problem with one of its indexes. And the error is specifically an IO error, so it may be a full drive or something along those lines...but I would check the FTS logs to see the speci

Re: RRR|Chive question

2012-06-14 Thread Longwing, LJ CTR MDA/IC
Christopher, It is a client, you need only have binaries wherever you plan to execute the clientbe that source or destination, or even a third box (if you wanted). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt

Re: Remedy Startup

2012-06-13 Thread Longwing, LJ CTR MDA/IC
That is only on option on Windows Server 2008 and beyond :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven Sent: Wednesday, June 13, 2012 9:21 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Startup I'd set the

Re: Remedy Startup

2012-06-13 Thread Longwing, LJ CTR MDA/IC
the AR System server tries to reestablish a lost connection to the database. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, June 13, 2012 8:55 AM To: arslist@ARSLIST.ORG

Re: Remedy Startup

2012-06-13 Thread Longwing, LJ CTR MDA/IC
ices for example, but I can't ever recall ever seeing them used. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: 13 June 2012 14:28 To: arslist@ARSLIST.ORG Subject: Re: Remedy Startup

Re: Remedy Startup

2012-06-13 Thread Longwing, LJ CTR MDA/IC
e 13, 2012 7:29 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Startup ** My apologies. Didn't read carefully. You may want to set the dependency for ARS to a service that starts later, maybe something like 'spooler'. Just a thought. ________ From:

Re: Remedy Startup

2012-06-13 Thread Longwing, LJ CTR MDA/IC
n Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: 13 June 2012 13:58 To: arslist@ARSLIST.ORG Subject: Re: Remedy Startup Andrew, You are correctSQL Server is reporting itself as online, when it's not fully available, and this is screwing

Re: Remedy Startup

2012-06-13 Thread Longwing, LJ CTR MDA/IC
Avy Mann Sent: Wednesday, June 13, 2012 7:09 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Startup ** You want to delay the startup of the AR service. Here is an article that should give you everything you are looking for: http://support.microsoft.com/kb/193888 Enjoy! __

Re: Remedy Startup

2012-06-13 Thread Longwing, LJ CTR MDA/IC
r dev machines after rebooting where both AR and SQL are installed. Andrew. On Tue, Jun 12, 2012 at 2:03 PM, Longwing, LJ CTR MDA/IC wrote: Ok...my box is running Remedy and SQL Server both and on startup the Remedy service fails to start properly. The arerror.log shows an error about A

Remedy Startup

2012-06-12 Thread Longwing, LJ CTR MDA/IC
Ok...my box is running Remedy and SQL Server both and on startup the Remedy service fails to start properly. The arerror.log shows an error about ARAdmin login failing twice, then the process dies. An immediate attempt to start the service functions fine. Checking the SQL Logs I see something

Re: Remedy 7.6.04 Logon Audit Data

2012-06-11 Thread Longwing, LJ CTR MDA/IC
Rahul, You can turn on license tracking in the Admin Console for 'Server Information'...and optionally turn on tracking for read licenses as well. This will record data for every login and logout of every user and can be used in server groups effectively. You can alternately turn on user loggi

Re: Web Services and WebAuth

2012-06-11 Thread Longwing, LJ CTR MDA/IC
have never done this before but isn't this what the web service authentication from the mid-tier is for where you specify the anonymous user and its password? -Original Message----- From: Longwing, LJ CTR MDA/IC Sent: Friday, June 08, 2012 1:18 PM Newsgroups: public.remedy.arsystem

Re: Web Services and WebAuth

2012-06-08 Thread Longwing, LJ CTR MDA/IC
Gifthia, Being you are building the WebAuth...you should be able to build something that says 1 - Connection attempt is being made 2 - Prompt for validation (whatever method you are using for that validation 2a - If they provide proper validation, pass that validation onto the application and gi

Re: Question on advanced search

2012-06-08 Thread Longwing, LJ CTR MDA/IC
Pritch, I would recommend doing SQL logs of the working and non working scenarios at the server level and compare the strings being sent to the server. This may help you identify the difference between the native/client. -Original Message- From: Action Request System discussion list(ARS

Re: Incident Notifications

2012-06-08 Thread Longwing, LJ CTR MDA/IC
pproval process unless you qualify it on a per group basis. You might end up creating too many notifications for various groups. You could do use workflow to set a field with the appropriate emails and reference that field. Regards, Saby ____ From: "Longwing

Re: question on format of Remedy dates in SQL Server

2012-06-08 Thread Longwing, LJ CTR MDA/IC
Nancy, I create the below function in my system for reference CREATE FUNCTION [dbo].[RemedyDateTimeToHuman] (@DateToConvert as int) RETURNS datetime AS BEGIN return DateAdd(s, @DateToConvert, '1/1/1970') END Then in my select I use select dbo.RemedyDateTimeToHuman(last_modified_date) FROM

Re: ARS 7.6.04 SP3 installer Solaris - no upgrade option

2012-06-08 Thread Longwing, LJ CTR MDA/IC
Patrick, If I remember correctly, that is caused by a lack of proper ID/PW on previous screens when asked for the ARAdmin account. When that is specified properly it doesn't prompt for SA, and it provides upgrade capacity. -Original Message- From: Action Request System discussion list(A

Re: Web Services Authentication using SSO

2012-06-08 Thread Longwing, LJ CTR MDA/IC
Gifthia, When I implemented SSO at a previous position, I came across the same problem. The solution that we used was to put a second mid-tier on each of our servers that wasn't Kerberos protectedthis puts it back in the default configuration that allowed the integration points to work prop

Incident Notifications

2012-06-07 Thread Longwing, LJ CTR MDA/IC
SorryI sound like such a nuby, and for that I'm sorry...but I am new to ITSM.some help please Remedy/ITSM 7.5 Setup: I have 5 users, each with their own login ID's (of course). All 5 users belong to the same group. I want the members of the group to be on the approval list, but I only

Re: Issues regarding BMC Remedy via WEB

2012-06-07 Thread Longwing, LJ CTR MDA/IC
OS: SunOS 5.10 * Database: Oracle RAC 10G: 10.2.0.1.0 64 bits -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Longwing, LJ CTR MDA/IC Enviado el: Jueves, 07 de Junio de 2012 01:36 p.m. Para: arslist@ARSLIST.ORG Asu

Re: OT - Immediate need in New Orleans, LA!!

2012-06-07 Thread Longwing, LJ CTR MDA/IC
Toya, The entire contents of the email that I received in this thread was between the ' marks. '** _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ' Which of course is not what you put, but instead what was put by the list serverso while I'm not looking for a job, I can agre

Re: Issues regarding BMC Remedy via WEB

2012-06-07 Thread Longwing, LJ CTR MDA/IC
Jennifer, It might help if you provided your architecture, versions, etc so that someone might actually be able to help you :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of CELIS, JENNIFER (JENNIFER)** CTR ** Sent: Thurs

Re: IncidentInterface_Create

2012-06-07 Thread Longwing, LJ CTR MDA/IC
d the incidents. Thanks Mahesh On Wed, Jun 6, 2012 at 3:05 PM, Longwing, LJ CTR MDA/IC wrote: Yeathe Incidents I'm creating are going to be already in closed status, and won't be having things like person

Re: IncidentInterface_Create

2012-06-06 Thread Longwing, LJ CTR MDA/IC
ovided. It also validates the location info, op and prod cats, assignments etc. I take it you are still going via the API? Hope this helps. Saby ____ From: "Longwing, LJ CTR MDA/IC" To: arslist@ARSLIST.ORG Sent: Wednesday, June 6, 2012

Re: Check if the form is a base form using Developer Studio

2012-06-06 Thread Longwing, LJ CTR MDA/IC
st) > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont > > Sent: Tuesday, June 05, 2012 3:57 PM > > To: arslist@ARSLIST.ORG > > Subject: Re: Check if the form is a base form using Developer Studio > > > > ** I checked around, but couldn'

Re: IncidentInterface_Create

2012-06-06 Thread Longwing, LJ CTR MDA/IC
but it wasn't any of the most recent ones.. One of the required fields > > was missing.. I had to create that field both on the form as well as > > modify the WS to include that.. I do not recall much beyond that.. > > > > Maybe its

Re: IncidentInterface_Create

2012-06-06 Thread Longwing, LJ CTR MDA/IC
at.. I do not recall much beyond that.. > > Maybe its been fixed and your problem is something else - but I just > thought I'd throw this there.. > > Joe > > -Original Message- > From: Longwing, LJ CTR MDA/IC > Sent: Wednesday, June 06, 2012 11:18 AM Newsgro

IncidentInterface_Create

2012-06-06 Thread Longwing, LJ CTR MDA/IC
I'm getting thrown into the deep end of ITSM and trying not to splash too much trying to stay afloat and would love some assistance from the more experienced swimmers in these waters. I'm in a situation where I'm creating incidents through a non 'gui' method. From discussions on the list I kno

Re: Check if the form is a base form using Developer Studio

2012-06-06 Thread Longwing, LJ CTR MDA/IC
a base form using Developer Studio > > ** I checked around, but couldn't find where to turn it on. > The current setting on our server is "Record Object Relationship". It > could be obvious, but somehow I haven't been able to find it yet... > > Thanks >

Re: Check if the form is a base form using Developer Studio

2012-06-06 Thread Longwing, LJ CTR MDA/IC
been able to find it yet... Thanks On Tue, Jun 5, 2012 at 2:10 PM, Longwing, LJ CTR MDA/IC wrote: If I'm not mistaken, if you have references turned on, you can right click on the form and get the references, and it should show you that it's used in a join :)

Re: Check if the form is a base form using Developer Studio

2012-06-05 Thread Longwing, LJ CTR MDA/IC
If I'm not mistaken, if you have references turned on, you can right click on the form and get the references, and it should show you that it's used in a join :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Frem

Re: Bespoke Application Development... Any Suggestions? [I]

2012-06-05 Thread Longwing, LJ CTR MDA/IC
Paul, That's a tough one, truly. You have two challenges in this arena. 1 - Build another ITIL based solution (there are two that I think of off the top of my head already well established in the market) 2 - Build another system that does something entirely different or something that is a good

Re: Show all fields regardless of view

2012-06-05 Thread Longwing, LJ CTR MDA/IC
g] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, June 05, 2012 10:54 AM To: arslist@arslist.org Subject: Re: Show all fields regardless of view Any idea what version that option becomes available? I'm running 7.5P7 at the moment and don't see that option. -Original Message- Fr

Re: Show all fields regardless of view

2012-06-05 Thread Longwing, LJ CTR MDA/IC
cpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, June 05, 2012 10:30 AM To: arslist@arslist.org Subject: Show all fields r

Show all fields regardless of view

2012-06-05 Thread Longwing, LJ CTR MDA/IC
I remember seeing on the list a few months ago a 'trick' to show all fields of a form, regardless of if it's on a view or not...but I can't find that post. Anyone? ___ UNSUBSCRIBE or access ARSlist Archives at www.arsli

Re: Future of the AR System and Web Services...

2012-06-05 Thread Longwing, LJ CTR MDA/IC
For oneif they say 'in version x this will happen', and it ends up either not being version X, or it ends up not being in there...it creates public relations nightmares because of people saying 'but you said, and I was counting on it, blah blah blah'this type of thing happened a few year

Re: Support - An open letter to BMC

2012-06-05 Thread Longwing, LJ CTR MDA/IC
Tommy, I know your post is just DRIPPING with sarcasmbut the TRULY sad part is they already have ALL of that in place, but don't utilize it. I have filled out god only knows how many 'system information spreadsheets' for them over the years...just to get another request for another one the

Re: 7.6.04 Full Text Search problems

2012-05-31 Thread Longwing, LJ CTR MDA/IC
I would suspect that if you ever found the time you would find that the sec= ondary worked just fine if the primary wasn't online. One suggestion I wou= ld make would be to turn on server group logging on all nodes and then star= t things up properly. The logs are VERY low volume so no problems l

Re: 7.6.04 Full Text Search problems

2012-05-31 Thread Longwing, LJ CTR MDA/IC
Dennis, One question...I don't use FTS myself, so I'm sorry if this is covered in the documentation. Is your FTS Collection 'shared' between the servers in the server group? If so, do you have the server ranking setup properly so that only one server at a time is trying to create/update the in

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