ADM: ARSList on BMC Communites

With the shutting down of our beloved arslist.org, the ARSList name does live on in the BMC Communities. There is a private group that allows us to continue to have conversations similar to the ones we have had here in the past. Yes, BMC owns the BMC Communities, and over the years the ARSlist

Re: [EXTERNAL] Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

All the very best Dough for all your future endeavors/ retirement. BMC Remedy Community will miss the Guru & his knowledge. Happy Thanks Giving ! On Thu, Nov 28, 2019 at 8:54 AM Doug Blair wrote: > Doug Mueller, The List, The Universe and all that > > Forty-two, right? Nuff said, huh? > > I

Re: Anybody still doing Custom Development?

I have created several custom ‘modules’ that work along side of the OOB ITSM modules and are looking at developing a few others. Toby Mitchell Sent from my iPhone > On Nov 28, 2019, at 4:34 AM, Theo Fondse wrote: > >  > Hi Jason, > > Down here in sunny South Africa, we are still actively

RE: Anybody still doing Custom Development?

Jason Thank you (and Dan and Misi) for running this list for as long as you have. The school district I work for started as a custom shop back with 4.5. A consultant built a help desk and inventory management system for them and I came in after leaving FMC/SHL/MCI/WorldCom/EDS (ah, the era

Re: [EXTERNAL] Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Doug Mueller, The List, The Universe and all that Forty-two, right? Nuff said, huh? I suppose that we could have figured out that someday this time would come. The news of Doug Mueller’s retirement and the subsequent shutdown of the ARSLIST, might have been predictable and inevitable, and

Re: Anybody still doing Custom Development?

Regarding OOB (Out Of the Box) ARSystem applications vs. custom built applications, my general advice is that if your business requires the flexibility and power of ARSystem to competitively and strategically differentiate yourself from your competitors (and the custom built applications and/or

RE: Anybody still doing Custom Development?

Hi Jason, Down here in sunny South Africa, we are still actively doing custom Remedy development for a large telco. I did the first implementation of Remedy for these guys back in 1998 on ARS 4.0 which was, initially, a like-for-like functional replacement for an in-house developed VB app

Re: [EXTERNAL] Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

I want to add my well wishes to Doug on his retirement! I remember a brief encounter with him on a technical question - maybe a newbie one - during something like an "Evening with Engineering" at an Orlando RUG (2001?). He & the other staff were helpful, friendly, and of course, knowledgable.

Re: Anybody still doing Custom Development?

Jason, Doug, Claire, Misi and all of those other folks whose posts I’ve Read over the years without responding. I wanted to say Happy Thanksgiving and you are not alone in having tears in your eyes. I mostly did Remedy development in the mid to late 90’s with a brief Sojourn back into the world

Re: Anybody still doing Custom Development?

Let me comment on this from a BMC product management perspective, as I’ve seen a lot of speculation around the BMC strategy in this area. * With digital transformation initiatives going on in many organizations, there is a continued demand in the market for “build” capabilities. Software

RE: Anybody still doing Custom Development?

Hi Jason, Yes, here at Project Remedies, we do custom development. Our focus has been building our ActionProgram Manager Plus, which is a process and life-cycle management system. It uses processes to generate project and cost plans, tracks resources, and costs. It’s tightly integrated

Re: Anybody still doing Custom Development?

I just completed a project that converted a customer from Service Now to Helix the main office is in the UK.. My initial role was to be the SN SME since I have over four years assisting companies do implementations. I do not do SN development I do requirement review with the SN developers that

Anybody still doing Custom Development?

Hello my Lister family! As the list comes to a close in the near future I figured I would send my final post (in a non List admin role). I have two intentions with this post... One to have a final discussion regarding development on the AR System platform and 2) looking to find work doing AR

RE: [EXTERNAL] Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Aww Bye Old Family! I’m living in SnowVille these days but still check in and read what little has been happening. My favorite Doug moment was when he called me personally at what was 5:30am his time to help me with a problem that I had been trying to fix all night. 5 minutes on the

FW: Desktop System Admin -Referrals Needed in Santa Clara, CA

FYI – BMC is looking for a Desktop System Admin in Santa Clara, CA. Pradeep Kumar Principal Product Manager Mobile +15103040048 Santa Clara, CA Multi-Cloud (MCSM) Resources Cognitive Automation

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Engaging before Thanksgiving happens. Obviously enjoyed the Tech (AR System) and People (Doug) *love* shared in the past couple of weeks. I'll share my story. My first job (yeah, before 2000, just after school), was to implement AR System for a telco in Europe. Definitely loved the technology!

DWPA knowledge

Before ARS List is shut down I wanted to know if anyone needs a consultant with 4 months of DWPA implementation experience. Let me know off line at rjust2...@aol.com. Thanks Roger Justice-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Well, Exactly the same for me. I was inactive in ARS Remedy / BMC Remedy ITSM world for over 10 years but as Tommy still subscribed to the most valuable and supporting mailing list ever!!! It is very sad news the lsit is closing, Dough is leaving (I hope it well deserved retirement!!!). Thank you

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Sad to hear on both fronts. I enjoyed my time on the list and also enjoyed the conversations with Doug on the list and outside the list. He was an inspiration to me personally and professionally; always the voice of reason. Doug, all the best, and I hope you enjoy yourself with whatever comes

Remedy Developer Position - Colorado Springs

We are still looking for a remedy developer with a position in Colorado Springs. Possibility for some remote work. Must have a current DHS Suitability clearance. Unfortunately, for this position the current DHS clearance is mandatory. Send your resume to brian.pan...@finityit.com V/R,

Remedy Developer Position - DC

We have an immediate opening for a Remedy developer in the DC area. Must have at least a Secret clearance. Preferably, a DHS EOD clearance. Please contact me at brian.pan...@finityit.com if you are interested. V/R, Brian Pancia DISCLAIMER: The information contained in this e-mail and its

ADV. European Remedy Consultants and SharePoint Consultants with Security Clearances.

Good day, I have an immediate opportunity for 3 Senior Remedy Consultants with ITSM and TrueSight experience and 2 SharePoint consultants. It is a 3 month engagement primarily in Belgium with the possibility of the work extending. The rate is good. There is no US work. Remote work is

Re: Renamed incoming Email Engine attachments

Hi, The only thing I found was a bunch of java.lang.ArrayIndexOutofBoundsException. So there is probably some kind of bug somewhere. It is an old version, so maybe they will just have to live with it, or maybe a restart of the service once in a while will improve things. We will see... Best

RE: Email template question

Hi, I have responded on Communities. -- Kind Regards, Carl Wilson From: ARSList On Behalf Of Roger Justice via ARSList Sent: 09 October 2019 19:05 To: arslist@arslist.org Cc: rjust2...@aol.com Subject: Email template question My

Table Fields in Smart IT

Hi All I am sure everyone on the list has at some point added a table field either to an OTB or custom form and know the power of being able to collect and provide access to the information our end users need. One of the current shortcomings in Smart IT is the inability to create add table

Email template question

My customer wants to use an Email Template to provides more details to the approver including the links for approval and reject. This is for approving a request made using the Digital Workplace that populates the SB:ServiceRequestStub for. Has anyone done a similar template that did not use

Re: Renamed incoming Email Engine attachments

Hi, They are using only POP3. I will check the logs and see if somethings "pops" out... Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses?

Re: Renamed incoming Email Engine attachments

What OS and email protocol? I have seen these .tmp files in the file system on Windows when using MAPI for email. I don't specifically remember if they were being uploaded to the attachments form with that name (although thinking a little more, I have a picture in my mind that there were some

Renamed incoming Email Engine attachments

Hi, Incoming attachments are sometimes stored in AR System Email Attachments with the name "AT_123123123123123123.tmp" instead of the original name and extension. Anyone else seen this? It is a legacy system that has been under decommission for some time, so it is still at 7.6.04 SP4... Best

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Good luck Doug.. On Fri, Oct 4, 2019 at 3:14 PM Tommy Nijem wrote: > Well, even though I have been in-active on the ARS/Remedy platform for > more than 10 years I continue to subscribe to this list and this community. > I was fairly active on the ARSList and with Remedy in the late 90’s and >

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Well, even though I have been in-active on the ARS/Remedy platform for more than 10 years I continue to subscribe to this list and this community. I was fairly active on the ARSList and with Remedy in the late 90’s and early 2000’s and in many ways I owe that to Doug and the visionary software

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

+1000 Kaïs. On 03/10/2019 11:19, Misi Mladoniczky wrote: Let us help BMC understand what a great rapid development platform it is. Let us help them understand that the Innovation Suite and the Action Request System should be merged into a single platform again. The ARSlist has has been a

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Hi, When talking about my fondness of the AR System to a BMC person at Helix Immersion Days a few weeks back I got a question back: - What is it, Augmented Reality? Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

The Action Request System was a revolutionary product well ahead of its time! I am fortunate to have had the opportunity to devote a significant amount of my professional career delighting customers with solutions powered by AR System! It was a treat to witness them marveling at how quickly

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Wish you all the best Doug. This portal was very helpful, will miss it for sure. Thanks & Regards, Amit On Thu, Oct 3, 2019 at 9:40 PM Patrick Dill wrote: > I started my IT career in 2000 with Remedy, what a great product you have > created Doug and the wisdom of this community will be missed.

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

I started my IT career in 2000 with Remedy, what a great product you have created Doug and the wisdom of this community will be missed. Best wishes, Patrick Dill From: ARSList On Behalf Of arsl...@danielbloom.ca Sent: Wednesday, October 2, 2019 2:44 PM To: arslist@arslist.org Subject:

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Hi Doug:   I would like to take this opportunity to thanks Doug for theknowledge that I have gained during the 22-years of my experience(ARS3-ARS9.1.04), you ow me a lot of guidance in my career, you help me travel andwork in US, Canada and Saudi Arabia. I will take one of the sentences

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Hearing the news that Doug is receding – I feel like some of the first physicists who read quantum theory and thought to themselves that our universe is different now. Best of luck and all blessings, Doug. Thanks also to Dan, Jason, and Misi for all their time spent supporting this community.

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Thank you Doug for creating a product that has provided me with a livelihood for 20+ years. As a long time lurker of the list, thank you to Dan, Jason, and Misi (Tjana!) for supporting the ARSList. I have found many answers by reading thru the forum. I hope to find some of you on the

Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

>From Doug's own mouth we say "No, no, no . . . Well OK. Here's how we can >handle that request . . ." Doug, Are you sure there isn't a bit of workflow left that you need to tweak? Happy Retirement. You are an inspiration to a vast and diverse group of individuals. >From the early days (ARS 2.0

ADV. Looking for a consultant with Remedy and SharePoint experience, with a Secret clearance.

Hi, I am looking for a Remedy consultant with SharePoint experience, who has a Secret clearance and is willing to travel. The rate is very good. This is an immediate need. Please, only US citizens should apply. Please contact me off-list. My email is st...@projectremedies.com

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

I remember sitting in Doug’s office (in the Remedy V1.1 years) and discussing this concept he had called “Flashboards”, …. LOL. Doug, a visionary for sure, you always had a unique perspective on any question or problem posed to you. Enjoy this next stage of your life. Enjoy your kids and

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Hi, The Action Request System is not dead at all, it is only the name Remedy that is going out of circulation. The Action Request System now resides under the Helix ITSM umbrella. Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 2011) Ask the Remedy Licensing

Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Loved the AR System from the start and always admired what you created Doug. Therefore my family and I thank you for enabling me to create a career around that. Glad I got to meet you at the RUGS. To members of the list, I was lucky enough to have it as a resource when I started at Remedy

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Misi, I hope you are wrong, that Remedy as a brand is not dead, but will continue to live and evolve. And I for one am disappointed that the ARSList is ending. It’s been our community for 25+ years, and I hope you and your peers will figure out a way for it to continue. Stan

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Long live Mueller! Sent from Nine From: Theo Fondse Sent: Thursday, October 3, 2019 5:34 AM To: 'ARSList' Subject: RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th Farewell Doug!

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Farewell Doug! Thanks for all your insights and guidance through the years! Best wishes for the retirement years! You will be missed! Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Randeep Atwal Sent: Thursday, 3 October, 2019

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Hi, I guess it is a fitting time for the ARSlist to go. Doug was one of the earliest members of the list, and has always engaged with us here. I had the privilege to meet Doug a week ago at the BMC offices after the Helix Immersion Days. You were always an inspiration and a source of technical

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Doug. So long and thanks for everything you have done for so many of us in the Remedy community. It is a bit mind boggling to this day that the platform architecture continues to evolve on the original technical foundation you set in motion. And you have always been such a great person to talk

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Same here, met Doug at 2004 RUG in DC, took picture with him, was so proud and happy. Been out of Remedy for more than 10 years but like to hang out in this group. Wish this list to continue even more stronger as legacy to Doug, but only caretakers get the final say. Someone please pass all

RE: RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Doug - The Legend We will miss you. Thank you for everything you did in this space. Best Regards Kiran H Sent from my Android phone using TouchDown (www.symantec.com) From: ARSList on behalf of Timothy Powell Sent: Thursday, October 3, 2019 1:33:17 AM To:

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Doug, It was a pleasure knowing you, catching back up and talking to you at events, and for me, the rare opportunity to actually work with you for several months on a project. It was truly an honor and something I will never forget. Best wishes in your future endeavors Doug! I hope we'll

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Doug, thank you for your innovative creativity and the willingness to share it with all of us. I wish you and your family all the best. You will be missed. Dan, thank you for your years of dedication and maintenance of the ARSList. Misi and Jason thank you for your part in supporting of the list.

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

So surprised with this that I sent the email before complete it with my wishes to Doug. Doug, I wish you all the best on your life after this retirement. We’ll miss you. You deserve all the best things in your retirement years to come. Tales. Em 2 de outubro de 2019 às 19:12:23, Tales -

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Yes, truly sad news. I met Doug in 2004 at the Washington DC RUG conference and was impressed by his charisma and passion for his work, I remember taking some pictures with him at the event, he was welcoming people and asking them to tag their names on a panel where it had the names of all

For Doug Mueller

Doug Mueller It has been my pleasure to listen to you at the various RUGs over the years. Your evenings with Engineering were always so beneficial to the admins that attended. You also always were approachable for one on one discussions. We wish you all the best with your retirement. Enjoy

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Well that sucks. Hope it’s on his own terms. Sad to see the list go also but understandable. All of you admins have done a great job over the years. I wouldn’t be where I am today if it wasn’t for the list. You’re all.. ok most of you..  are amazing individuals and I wish you all the best in

Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Doug Mueller's last day at BMC was Monday, September 30th. As we all know, Doug was the creator of the ARSystem as a founding member of Remedy Corporation. He has always retained the philosophy of supporting the user community, even before he accepted my invitation to join this list in 1993.

Re: How to duplicate 1000 records without a time out?

Hi Thomas, I might have misread your requirement here.. :-) Where do you need the "backup" data to end up and how are you doing it currently? The fastest way to get data out of Remedy is with an SQL query directly on the DB, but even that may time out if there is too much data. At the very

Re: How to duplicate 1000 records without a time out?

Hi Thomas, Yes, this could be done by using a staging form. You need to have a 3-phased approach. - - Phase 1 submits ONLY the EntryID of the source record to the staging form and returns a confirmation message to the user. - Phase 2 is done by an escalation running on the staging

How to duplicate 1000 records without a time out?

Hi Listers User clicks on the button to take a back up off 1000 records. Is there a way to achieve that using filter workflow without causing a time out for the User? Thank you Thomas -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

Re: Test Email...

Hello Joe! Virus-free. www.avast.com <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> On

Test Email...

Test after being re-added.. Cheers Joe D'Souza-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

ADM: Timing Test

Just checking all the bits are working. Please disregard. Jason Miller -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

Re: Atrium Core 9.1.07 issue

1. As you are accessing from midtier, I would check with fiddler log to find out the call, that will help me identify it's corresponding midtier call in midtier log which in turn will help with server side API call in server API, SQL, fltr logs. I have a feeling that +VER call would be failing.

Re: Atrium Core 9.1.07 issue

Hi Kunal/Salman, No records stuck in the OBJSTR forms. Mid Tier : 9.1.08 AR Server : 9.1.07 Atrium Core: 9.1.07 Linux Box Regards, Shiva +91 9986985798 On Tue, Sep 3, 2019 at 9:49 PM Salman Shaikh wrote: > Can you share the OS details on which AR/Atrium Core installed? > > On Tue, Sep 3,

Re: Atrium Core 9.1.07 issue

Can you share the OS details on which AR/Atrium Core installed? On Tue, Sep 3, 2019, 8:12 PM Kunal Shah wrote: > Check the below form. > > Form : OBJSTR:Class and OBJSTR:Attribute definition check any pending > record. > > > Regards > Kunal Shah > > On Tue, Sep 3, 2019, 7:56 PM Shivanand

Re: Atrium Core 9.1.07 issue

Check the below form. Form : OBJSTR:Class and OBJSTR:Attribute definition check any pending record. Regards Kunal Shah On Tue, Sep 3, 2019, 7:56 PM Shivanand Jeerigiwad < shivanand.jeerigi...@gmail.com> wrote: > Hi Kunal > > Tried with that option already. No help as such.. > > On Tue, Sep

Re: Atrium Core 9.1.07 issue

Hi Kunal Tried with that option already. No help as such.. On Tue, Sep 3, 2019, 7:48 PM Kunal Shah wrote: > Hello > > > Perform the mid tier hard cache flush on all the mid tier. > > > Regards > Kunal Shah > > On Tue, Sep 3, 2019, 3:28 PM Shivanand Jeerigiwad < >

Re: Atrium Core 9.1.07 issue

Hello Perform the mid tier hard cache flush on all the mid tier. Regards Kunal Shah On Tue, Sep 3, 2019, 3:28 PM Shivanand Jeerigiwad < shivanand.jeerigi...@gmail.com> wrote: > HI Team, > > After upgrading to 9.1.07 we are not able login to the Atrium Core. > > Getting below error. > Atrium

Atrium Core 9.1.07 issue

HI Team, After upgrading to 9.1.07 we are not able login to the Atrium Core. Getting below error. Atrium Core Console doesn't work, Authentication Error, Message box says [Object Object] It was fixed in 7.6.04 SP1.. Now same issue we can see in 9.1.07... Is anybody faced this issue or any

Change schedule question

Hi List a change has been scheduled for 11.07.2019 13:00 - 11.07.2019 23:00 but one of the tasks has accidentally been scheduled outside of this windows. Is this a bug or a feature? Where can I find the documentation of this functionality? Thanks Thomas -- ARSList mailing list

AW: How to run a job on individual servers?

Hi Thomas, it seems like you‘re using SET-Fields $PROCESS$, which is used to get the STDOUT of the started process assigned to a field. This makes no sense as you’re redirecting STDOUT to /dev/null. So in this case use RUN-PROCESS instead of Set-Fields. But your problem seems to be, that ssh

Re: How to run a job on individual servers?

Hi Conny, I setup the ssh stuff on the boxes and it work from the command line, however from a filter it doesn’t Der angeforderte Prozess kann nicht ausgeführt werden. (ARERR 341) --> Bestanden - Aktionen durchf�hren 0 : Felder einstellen Aktion

Re: Using Business Time 2.0 in customer applications?

Hi Jan, Please take a look at this topic - https://communities.bmc.com/thread/42468 It may be helpful BR, Irina Solarchuk Virus-free. www.avast.com

How to Access the complete Atrium Integrate Schedule?

Hi Listers, I need to reschedule a few AI jobs and would like to get the complete schedule of all jobs but I don’t know how… Is there a way or do I have to open each and every job? Thank you Thomas -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

Using Business Time 2.0 in customer applications?

Hi Listers! I’ve always been using the “original" Business Time function in my ARS workflow, but now I’m tasked with rewriting an old assignment functionality, and I thought that I might be better off using the Version 2 Business Time functionality. But I honestly doest really understand the

Re: DON'T unsubscribe me

Yeah, I'm about to join the ex-Remedy club as my employer is about to get SNOWblinded next month. It's been a 15 year journey, but I refuse to let go of the ARSlist, like Claire. If any of you need anybody that needs an old Remedy guy in Texas, please let me know. Remedy Jesus On Fri, Aug 23,

RE: DON'T unsubscribe me

I’m still hanging on to my Remedy mouse pads and coffee cups…. /tp From: ARSList On Behalf Of Dave Shellman Sent: Friday, August 23, 2019 7:00 PM To: ARSList Subject: Re: DON'T unsubscribe me Her Remedy stuff that’s hanging around for occasional searches. Dave On Fri, Aug 23,

Re: DON'T unsubscribe me

Her Remedy stuff that’s hanging around for occasional searches. Dave On Fri, Aug 23, 2019 at 5:43 PM LJ LongWing wrote: > What kinda stuff? > > On August 23, 2019 3:31:27 PM "Sanford, Claire" < > claire.sanf...@memorialhermann.org> wrote: > >> Even though I don’t do Remedy any more, I would be

Re: DON'T unsubscribe me

I wouldn't even think of it Claire. You are still part of the family. Jason On Fri, Aug 23, 2019 at 4:31 PM Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > Even though I don’t do Remedy any more, I would be lost without you J > > > > > > > > > Besides when I figure out what to

Re: DON'T unsubscribe me

What kinda stuff? On August 23, 2019 3:31:27 PM "Sanford, Claire" wrote: Even though I don’t do Remedy any more, I would be lost without you J Besides when I figure out what to do with my “stuff” I’ll share it here! The suckers that left will have left too soon! -- ARSList mailing list

DON'T unsubscribe me

Even though I don’t do Remedy any more, I would be lost without you ☺ Besides when I figure out what to do with my “stuff” I’ll share it here! The suckers that left will have left too soon! -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

RE: DSO creating duplicates

Hi Thomas, Here are a couple of defect numbers for you: SW00549254 SW00542850 You can search them under case management on the support website, and they may be referenced in some later release notes. Cheers, Jeff -Original Message- From: ARSList [mailto:arslist-boun...@arslist.org]

AW: DSO creating duplicates

We also had issues with DSO and ours was fixed with 9.1.07 KR Conny -Ursprüngliche Nachricht- Von: ARSList Im Auftrag von Thomas Miskiewicz Gesendet: Freitag, 23. August 2019 17:34 An: ARSList Betreff: Re: DSO creating duplicates Thank you for the quick reaction, Jeff. It’s

Re: DSO creating duplicates

Thank you for the quick reaction, Jeff. It’s interesting because I was looking Through the release notes today and hardly found anything regarding DSO... I wish I could find something that would justify an upgrade... > On 23. Aug 2019, at 17:27, Jeff Lockemy wrote: > > Hi Thomas, > > There

RE: DSO creating duplicates

Hi Thomas, There were multiple issues that we had with DSO in 9.1.x that we had to work with BMC on. They fixed them in later patch releases, so my recommendation would be to get to either 9.1.3 or 9.1.4 with the latest service pack. That should alleviate the issues that you are

DSO creating duplicates

Hello Listers we transfer from Server A to B using DSO with the Option independent copy and overwrite if you find something. So some reason DSO is trying to create a record twice, ignores the Overwrite instruction and violated the unique index on the Request ID We’re using 9.1.001

DWP Question

My customer wants to use DWP as their end user portal to see what they have ordered and what open Incidents they have. I have not been able to find any documentation of how an Incident created in Remedy can be seen in DWP. I know that the Incident Rules allow a SRM SR to be created that allowed

RE: How to run a job on individual servers?

Hi Thomas, I wrote a workflow solution to this problem some time ago, and it still seems to work (Just tried it on 9.1.3) It is basically one form with 2 escalations. The following information is recorded in the form * User Login Name * License Name (AR User, Change , Incident … etc)

RE: How to run a job on individual servers?

Hi Thomas, Conny has a very good idea. If your organization’s security policies allow for it, it will work just fine. If you wanted / were forced to use a more old-school AR System-based approach, you will need to create two dummy forms populated with a record for each server in the

RE: [EXTERNAL] Re: Please unsubscribe me

Please unsubscribe me also as I’m no longer involve in Remedy activities. Thanks. Regards, Tham Nguyen From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller Sent: Wednesday, August 21, 2019 11:19 AM To: ARSList Cc: Oldershaw, Peter (CTR) Subject: [EXTERNAL] Re: Please

Re: EXTERNAL: Re: ARS 9.1.06 aka 18.08 Centralized Configuration of PLUGINS

Wellmax parallelism of 1 simply means that only one cpu will work on any given querywhich of course means that if a query takes 10 seconds to retrievewith only 1 cpu, it'll stay at 10...with that set to 2, it'll be 5, etc. If your DBA's not willing to budge, and your indexes are fine,

RE: EXTERNAL: Re: ARS 9.1.06 aka 18.08 Centralized Configuration of PLUGINS

LJ, That’s my problem. For some reason I cannot get the centralized config form to accept any new plugins. I’ve had nothing but trouble with this install and my support contract is in limbo while the PO gets corrected. We have terrible performance and a DB team who will not entertain a settings

RE: Re: How to run a job on individual servers?

Thomas, There are a variety of techniques you could use. 1) If what you are doing is just analyzing a user log file (I seem to remember that this was what you were having your program do from somewhere in the thread….)….What if you just specified to put the user log onto a shared

Re: Please unsubscribe me

You have been unsubscribed. Jason On Wed, Aug 21, 2019 at 6:26 AM Oldershaw, Peter (CTR) via ARSList < arslist@arslist.org> wrote: > Hi, > > > > I no longer work with Remedy and attempted to unsubscribe on the arslist > web site but it does not seem to work. Can someone please help unsubscribe

Re: ARS 9.1.06 aka 18.08 Centralized Configuration of PLUGINS

John, when I add it to the pluginsvr_config.xml, it adds it to the central config...if it's not, then there are problems. You should be able to add it through the central config as well, so that the two are in sync. On Wed, Aug 21, 2019 at 6:48 AM Reiser, John J wrote: > Hey Listers, > Has

Re: ARS 9.1.06 aka 18.08 Centralized Configuration of PLUGINS

As per my understanding, everything you can manage from Centralized Config Console. At the server restart, it overwrites the files with contents from this form so editing these files wont help. You can add new plugin as well from this console. Thanks, Vinod Gaidhani. On Wed, Aug 21, 2019 at

ARS 9.1.06 aka 18.08 Centralized Configuration of PLUGINS

Hey Listers, Has anyone figured out how to manage your plugins with the centralized configuration forms? If you add something to pluginsvr_config.xml it doesn't show up in the centralized form and if you make a change to a plugin in the Centralized Configuration Generic UI it rewrites the

AW: How to run a job on individual servers?

I would not recommend to run arsystem as root (from a security point of view) For ssh you can use whatever user you like, which has sufficient permissions to run your “licensetracker”. You’ll have to make sure, that the user running arsystem is able to do ssh to the target servers/user without

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