Does anyone find it as annoying as I do that when you submit a ticket to
Support, you almost always get a request back that asks these questions?
What Remedy products are you using? Version and patch
levels?
What is your system environment, OS, DB, etc,?
When
I even asked him if he was Retarded,
and he apologized and asked me the same question again but written
different.
I gave up.
On 11/6/07, patrick zandi [EMAIL PROTECTED] wrote:
no biggy claire,
I have been asked that 4 times on the same ticket..
Even after I have answered it.
On
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Tuesday, November 06, 2007 9:31 AM
To: arslist@ARSLIST.ORG
Subject: OT-Support Question - Whine - Rant - Ignore me!
Does anyone
-Support Question - Whine - Rant - Ignore me!
**
I even asked him if he was Retarded,
and he apologized and asked me the same question again but
written different.
I gave up.
On 11/6/07, patrick zandi [EMAIL
PROTECTED] On Behalf Of patrick zandi
Sent: Tuesday, November 06, 2007 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Support Question - Whine - Rant - Ignore me!
**
I even asked him if he was Retarded,
and he apologized and asked me the same question again but written
different.
I gave up
no biggy claire,
I have been asked that 4 times on the same ticket..
Even after I have answered it.
On 11/6/07, Sanford, Claire [EMAIL PROTECTED] wrote:
Does anyone find it as annoying as I do that when you submit a ticket to
Support, you almost always get a request back that asks these
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Tuesday, November 06, 2007 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Support Question - Whine - Rant - Ignore me!
**
I even asked him if he was Retarded,
and he apologized
:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Tuesday, November 06, 2007 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Support Question - Whine - Rant - Ignore me!
**
I would like to know how the website is managed, Really. It
appears
, 2007 7:31 AM
To: arslist@ARSLIST.ORG
Subject: OT-Support Question - Whine - Rant - Ignore me!
Does anyone find it as annoying as I do that when you submit a ticket to
Support, you almost always get a request back that asks these questions?
What Remedy products are you using
I find the hardest thing with support is the language barrier. The support
staff are very nice, but the language barrier does make it difficult.
Don't know why Remedy had to outsource.
-
Does anyone find it as annoying as I do that when you submit a ticket to
. Just kidding
Chris :)
Gordon Frank
DISA\Verizon FNS
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, November 06, 2007 12:52 PM
To: arslist@ARSLIST.ORG
Subject: OT-Support Question - Whine - Rant - Ignore me
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, November 06, 2007 12:52 PM
To: arslist@ARSLIST.ORG
Subject: OT-Support Question - Whine - Rant - Ignore me!
I find the hardest thing with support is the language barrier. The
support staff are very nice
To some degree this is true. In a competitive market, companies will
do whatever they can, legally (most of the time), to remain
competitive. This means that when one company dips to new lows,
others will typically follow if it works. Unfortunately, it doesn't
seem to work the other way; when
Respected Sir,
As they say, live and let others live, you are happy with your job let them
also earn some money. For me, the support has been able to answer all my
queries, though for most of the time it is delayed, thanx to lord that I
never raised any ticket for my production server.
I also
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, November 06, 2007 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Support Question - Whine - Rant - Ignore me!
(UNCLASSIFIED)
To some degree this is true. In a competitive market, companies will do
whatever
The support staff are nice and you are right we all have to refer to the
manuals. All I was saying is that the language barrier makes it difficult.
I'm not so concerned about who the support staff are or where they are
located,
however, if I have trouble understanding the support person this
: Tuesday, November 06, 2007 13:33
To: arslist@ARSLIST.ORG
Subject: Re: OT-Support Question - Whine - Rant - Ignore me!
(UNCLASSIFIED)
To some degree this is true. In a competitive market, companies will do
whatever they can, legally (most of the time), to remain competitive.
This means that when
:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Tuesday, November 06, 2007 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Support Question - Whine - Rant - Ignore me!
(UNCLASSIFIED)
$10 a day is an exaggeration, but not by much. The average IT worker in
India in 2006 made
Seems I'm the only one that think the support has been better since
they moved support to India. I also think most of the european does
not see any language barries, since both does not have the same first
language. But it also seems that BMC support has got better tools to
retreive information
] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Tuesday, November 06, 2007 14:13
To: arslist@ARSLIST.ORG
Subject: Re: OT-Support Question - Whine - Rant - Ignore me!
(UNCLASSIFIED)
10,000/yr in India probably is not that bad of a salary, especially if
you look at the alternatives for that region
DISA\Version FNS
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, November 06, 2007 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Support Question - Whine - Rant - Ignore me!
(UNCLASSIFIED)
To some
the
way it is...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, November 06, 2007 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Support Question - Whine - Rant - Ignore me!
(UNCLASSIFIED)
The numbers
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Tuesday, November 06, 2007 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Support Question - Whine - Rant - Ignore me!
(UNCLASSIFIED)
$10 a day is an exaggeration, but not by much. The average IT worker
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Tuesday, November 06, 2007 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Support Question - Whine - Rant - Ignore me!
(UNCLASSIFIED)
$10 a day is an exaggeration, but not by much
)
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
Sent: Tuesday, November 06, 2007 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Support Question - Whine - Rant - Ignore me!
(UNCLASSIFIED)
They can and do make that sweeping floors in FOB's and COB's in Iraq, no
coding experience needed
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