Hi all,
we have some problems to patch our ARServer.
The version 7.0.1 Patch 7 runs on a Linux.
We replaced the patch files by hand and changed the permissions as
described in the documentation.
But if we try to startup the server we get the following error:
/remedy/arserver/bin # ./arsystem
Mike
You will basically need one Identification and one Merge activity at the
very basic level.
Start by creating an Idenitification Group. This will hold the
Identification rules in order of how you wish the CIs to be matched.
For example 'Name' = $Name$ would give you a match on CI Name.
Next
You can disable using SYS:Notification Messages form.
Regards,
Rohini Prasher
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of mike
Sent: Thursday, April 30, 2009 3:45 PM
To: arslist@ARSLIST.ORG
Subject: How to disable
BMC Config Discovery integration via AIE uses the BMC forms rather than
AST so you could consider this a back door recommendation from BMC!
Unless you have specific filters that fire on the AST:ComputerSystem form,
I suggest you create the entries in the BMC.CORE:BMC_ComputerSystem form.
The
Agreed. Also allows for creation of attributes that are hidden from the
user for processing etc.
Matt
BMC Config Discovery integration via AIE uses the BMC forms rather than
AST so you could consider this a back door recommendation from BMC!
Unless you have specific filters that fire on the
Hi Mike,
If you go to this form (Assignment Engine Administration), you can set all
of this up there. Page 425 in the BMC Remedy Action Request System 7.0
Configuring pdf explains how to do it.
Greg Donalson
Schlumberger
_
From: Action Request System discussion list(ARSList)
Thad,
If only BMC offered an extensible way to send IMs to other
client/protocols Oh but they do. :)
Here is how I would approach the AR System Side of this endeavor
Start by adding some filters to the core form Alert Events. This is
where the data shows up when the AR System sends an
This is a 6 month Contract position - Market Rate - No Sponsorship can be
offered.
Remedy Service Management System Developer/Analyst - 6 mo contract position-
Roanoke, VA
The selected candidate will be responsible for application development,
and application administration activities
Hi Listers,
My client wants to add few new fields to AST:Computer system form. I
added two of them through admin tool. But these fields are not in CMDB
class, when checked this through, Class manager. Is this a issue, or is
there any ways to rectify this mistake. Please help me. Thanks in
This is expected behavior. You should only add fields (aka: attributes)
using the CMDBDriver utility or through the Class Manager on the CMDB
console. You should delete what you added via admin and then re-add them
one of the two ways I referenced.
Rick
On Thu, Apr 30, 2009 at 7:45 AM, arsadm
So using the round robin process as an example, would you set up rules specific
to the individual support groups that took precedence over the OOB general
assignment rule?
--
Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request System
Remove the fields from AST:ComputerSystem. Add them to the form using the
Class Manager. Then right click on the AST:ComputerSystem form to add the
fields from the join form.
Hi Listers,
My client wants to add few new fields to AST:Computer system form. I
added two of them through admin
Thanks Rick for the quick turn around.
--
View this message in context:
http://www.nabble.com/CMDB-Issues-tp23317578p23318114.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
___
List,
All the details I have so far. Just Opened at 5:00 PM EST last night.
Need to act quick, High competition.
Role: Remedy Admin
Location: Walnut Creek, CA
Onsite: 5 Days a Week
Contract: 7 Months
Telecommute: NO
Authorization Status: Open
Rates: Market Competitive. This is not a
Gee, good thing you aren't looking for a Senior person. No way they could
compete with the tons of Junior people who have all of those skills.
/s
Sorry, Josh - you're appreciated here, and I wish you well, but I gotta poke
at stuff like this. ;-)
Rick
On Thu, Apr 30, 2009 at 8:21 AM, Kitchen,
Thanks very much! That did the trick.
Todd Arner
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 29, 2009 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Count for
I have a user trying to use the out of box ITSM reporting console for 7.5
getting the following error:
An error occurred while generating the Crystal report: 0x80047e5d - Failed to
open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904)
Any ideas as to where to look?
Thank you?Matt for your recon steps,?this is very much appreciated.? I will
give?this a?go and let you know the outcome.? It won't be for a few days,?at
present, as I am looking at some other development work in the short-term, and
this?hopefully shouldn't take too long.
After the
It sounds like an issue with the Remedy User client and how it was installed.
Perhaps the Remedy ODBC driver was not installed correctly or was not
registered properly.
Can the client reinstall the Remedy User client and see if it this problem then
goes away?
Thanks
Peter Lammey
ESPN IT
Also, the Windows OS needs to be 32-bit for the ODBC driver to function.
Make sure they are not using 64-bit Vista or something.
Regards,
Chuck Baldi
On Thu, Apr 30, 2009 at 12:23 PM, Lammey, Peter A.
peter.a.lam...@espn.comwrote:
** It sounds like an issue with the Remedy User client and how
Thanks, that helps. I wasn't overly concerned about the ARS side and
figured it would involve the Alerts in some aspect, but having you suggest
a plugin helps focus my thoughts. From Tony's post, I'm looking at the
Smack api (http://www.igniterealtime.org/projects/smack/index.jsp), which
Ah, but what would be the fun in that? :-)
Besides, this is a side bar/extend my skills effort and not particularly
mandated (i.e. no money).
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Already tried that. I saw something on the web for this client error saying
that sometimes it gets alleviated by deleting all the *.arf and *.arv files, so
that's my next plan.
--- On Thu, 4/30/09, Lammey, Peter A. peter.a.lam...@espn.com wrote:
From: Lammey, Peter A. peter.a.lam...@espn.com
I dont think removing the cache files (*.arv, *.arf) files will help.
Did you check to see on the user has the user has the AR System ODBC Data
Source listed in the ODBC Data Source Administrator under the User DSN tab?
Also make sure that this user has the AR System ODBC Driver listed in the
I've seen this, also, if the user doesn't have the reporting server and port
specified correctly under Tools-Options-Advanced.
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be
Integration with the AR System should be as simple as working with the native
web browser. In my opinion I'm not sure why BMC would push customers to it's
partners for a mobile solution which is not exactly cheap. With an iPhone,
integration would only involve using the Safari browser and
So why shouldn't the native RIM web browser be supported?
There's a difference between works and supported. While the RIM or iPhone
browser may display the Mid-Tier page, there may be additional requirements to
meet customer expectations for a mobile solution. Our partners are experts in
Yes there is a difference between works and supported.
Still doesn't answer my question of why a native RIM web browser shouldn't be
supported by BMC.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Classification: UNCLASSIFIED
Caveats: NONE
Passing this on for your information. Contact me for full work
statement, if interested.
Summary:
Senior Remedy Developer, Fort Sam Houston, TX
- Responsible for all the technical systems supporting and implementing
the CMDB and Remedy ticketing
Has anyone used variable templates or any other means to get data into
a change task?
I have configured tasks and a task group and attached that to a Change
Template. I would like to get some data from the Change Request into
one of the tasks. I have tried using System, Global, and Local
I may have found my own answer in BMC's KB.KM-10052341
It says I need to create a custom filter that fires on create of the
task to pull the data in from the parent change.
The 'Request Instance ID on TMS:Task should match the Instance ID on
the Change.
James
On Apr 30, 2:56 pm, jham36
Hi Jorge,
We are currently using Abydos Analyzer with ARS 6.3. I must say that it is
an impressive tool. I agree with all of the previous statements in regards
to functionality.
Marc Simmons
On 4/17/09, Elry elryal...@gmail.com wrote:
Hi Jorge...
We are currently using the Abydos
Could you explain a bit better what you are referring to? What tab under
what in what tool?
--- On Thu, 4/30/09, Lammey, Peter A. peter.a.lam...@espn.com wrote:
From: Lammey, Peter A. peter.a.lam...@espn.com
Subject: Re: Reporting client error
To: arslist@ARSLIST.ORG
Date: Thursday, April
The tool is listed in your Start Menu - Settings - Control Panel. In the
Control Panel there should be an icon labeled Administrative Tools.
When you open your Administrative Tools window, there should be an icon labeled
Data Sources (ODBC).
Double click on that icon and that will open the ODBC
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