Hi,
We just installed ARS Server 7.5 on a Windows Server 2008. We installed
it to use Portmapper, but when trying to login using User Tool, we get:
Error [90] Cannot establish a network connection to the AR System
server
We are able to ping the server from the local computer so there's a
Hi Kali
Take a look at the ar.cfg in the server install/conf directory. That should
show which port the server is configured to use.
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
tel +44 1494 468980
mobile +44 7710
Hi,
Since your running portmapper, this should reply on UDP port 111 so make
sure you have that open on any firewall you may have.
To see on a windows env, I use tcpview from microsoft. This will show the
process and the tcp port.
http://technet.microsoft.com/en-us/sysinternals/bb897437.aspx
Sorry - my bad. Thought you were NOT using portmapper. The other response
from Danny gives correct guidance
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
tel +44 1494 468980
mobile +44 7710 377761
email
As in year 2009 you should not set up a system using portmapper. Why
not use a dedicated port, it's is much easier than using portmapper.
--
Jarl
2009/10/13 David Sanders david.sand...@westoverconsulting.co.uk:
**
Sorry – my bad. Thought you were NOT using portmapper. The other response
Yep, but I was hoping there was a way to objectively determine which
forms were being used most often.
We have a number of offices in other cities and several thousand
employees, so it may not be easy to
guess which they use most frequently and in which office.
From: Action Request System
Hi David,
Not seen you since the UBS days. Hope all is well,
Kind regards
Danny
Original Message:
-
From: David Sanders david.sand...@westoverconsulting.co.uk
Date: Tue, 13 Oct 2009 12:41:35 +0100
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool can't connect to ARServer 7.5
You can turn on mid-tier logging -- check the Performance checkbox and
bump the Log Level to Fine. Click through all your forms, let the cache
populate.
Look for lines in the Mid-Tier log that match the following: ' Form:
Constructing for missing key Form: '
You'll end up with a list of
Why not use port mapper?I use both port mapper and a static port for
convenience if people don't know the port.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: Tuesday, October 13, 2009 6:17 AM
To:
Using portmapper is a security hole, even inside a corporate network.
If people does not know the port, then they can ask :-)
--
Jarl
2009/10/13 LJ Longwing lj.longw...@gmail.com:
Why not use port mapper?I use both port mapper and a static port for
convenience if people don't know the
Joe,
You may also need to add data records to SHR:ARDBCEnumLookup for any
fields you added that were drop-list in structure. To debug you can turn
on server-side sql logging to capture the output of the query issued to
see where it's failing. Typical problems occur due to swapping of Field
ID
Good Morning,
I have an email template that I am testing on development with a Submit action.
If I send the email to one mailbox, the ticket gets created. If I send it to
the other box it does not. In the case where the ticket is not created I get a
bunch of these in the Email Error Logs.
ARS Listers:
Please note that the post on Friday Oct 9th regarding Remedy Single
Sign-on by some phantom poster from Poland is a
blatant attempt to rip off Java Systems Solutions' SSO.
I just visited their site and they have now renamed the product MIKO SSO and
has John pointed out in a
Does anyone know if it's possible to configure the columns that show
in the Select Items to Show dialog box? The dialog opens when you
right mouse click a folder of CIs in the CI Viewer.
Currently it shows Name and Short Description.
Thank you
Frank Caruso
Hi Roy,
I actually fixed most of the problem last night..
It appears that you HAVE TO have all the fields in the SHR:ARDBCFields form
irrespective of whether or not the ID's match, failing which they do not appear
in any table lists, Results List (Field 1020) including. This is in contrary to
Kali,
Run the following command:
netstat -nba netstat.out
Then open the file netstat.out in a text editor and search for arserver.exe.
It will be just below the line that will indicate what port it is running on.
If you want to use port mapper, I would still recommend assigning a static
All,
I know that I am getting older then dirt, however, I cannot find the form
that allows you to create a Process Template for SRM. On page 52 of the SRM
configuration guide its talks about them, but no place that I can find
points you to the form.
Any ideas?
As always thanks,
Howard
--
Howard,
Go to the service request manager console. On the left side select process view
then click the create button. Sorry this is off the top of my head as I'm out
at lunch
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.comhttp://www.itprophets.com
(sent from my Apple IPhone)
Howard:
Process Definition Templates(PDT's) are maintained on the Service Catalog
Manager Console, use Focus to alternate between PDT's and SRD's.
- Don
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard
And, if you ever get to the point where you need a load balancer, or want
a hole punched through a firewall you don't have to touch every PC to
specify a tcp port...
Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 |
That is really the biggest problem that discovery uncovers: how incomplete the
necessary data is. Most of the project time is cleaning that up so that the
results mean something.
Rick
-Original Message-
From: Lyle Taylor tayl...@ldschurch.org
Date: Mon, 12 Oct 2009
We have a new implementation job available.
The job requires an active Top Secret/Sensitive Compartmented
Information (TS/SCI) Clearance.
This is a hard requirement, the customer will not make any exceptions.
The position is onsite in Texas, and will last at least 2 months.
Please
Thanks for the replies!
How do you set portmapper and a static port at the same time? Also, if
you have them both set, does it mean it the Client will always use the
same port to connect to ARServer (even if you restart it) but you don't
have to specify it in the Client Tool when logging in?
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