Hello Listers,
I am trying to federate CI data from MS SQL server.
After creating JDBC plugin as described in Atrium CMDB Admin Guide I
reopened the Federation Manager and the Loaded column continues to
read No.
The entries i AtriumPlugonSvr.log are as follows:
kwi 04 2010
Does anybody know if Remedy Alert will be end-of-lifed with the User tool?
Not that we use it, but just wanted to check that
Guillaume
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attend wwrug10
Web services are not required for the Atrium Console to work; but you do need a
mid-tier, as many things in the Atrium Console use new the Flex technology,
which is serviced by the mid-tier...
Guillaume
From: Action Request System discussion
Yeah, I got it all working now (thanks again to the list!).
Rick
-Original Message-
From: Guillaume Rheault guilla...@dcshq.com
Date: Mon, 5 Apr 2010 14:06:56
To: arslist@ARSLIST.ORG
Subject: Re: Problem installing Atrium Core - WS port
Web services are not
That question is covered in the Statement of Direction.
01-Oct-2009 (Statement of Direction) End of Life for BMC Remedy User
PDFhttp://documents.bmc.com/products/documents/61/94/106194/106194.pdf
* How does this affect support for the BMC Remedy Alert client?
o Remedy Alert will also
Thanks David, I missed that.
Guillaume
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of Easter, David [david_eas...@bmc.com]
Sent: Monday, April 05, 2010 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Alert - will it
Interesting article. However what is the basis for this assumption? Also, the
deployment and maintenance of a traditional thick client increases IT costs
within an organization as compared to a web client based solution.
The client does not add any addition IT cost to an organization.
Mark,
Based on my past experience at shops that used thick client (my current
position does not), the process of packaging up the user tool in whatever
deployment tool you have and deploying it is tedious at best. In my current
position the only thing I need to upgrade is the server and everyone
I got an iPad -- it is quite sharp - and surprisingly fast.
I loaded some Kinetic apps with the iPad.
Check them out here:
Kinetic Catalog
http://skitch.com/johnsundberg/n7kd4/skitched-20100405-100747
Ordering a PC
http://skitch.com/johnsundberg/n7kd7/skitched-20100405-100808
Kinetic
http://communities.bmc.com/communities/docs/DOC-10093
The updated version is again available from the BMCDN. Please feel free to
download and check it outlet me know if it's working and if you find the
information useful.
_
From: LJ Longwing [mailto:lj.longw...@gmail.com]
Sent:
I finally figured out what to do. In this filter:
ztmpPeopleLoad-152-AddAssetUserFixed`!
After it does a push field to CTM:People Permission Groups I run the following
Run process command:
Application-Release-Pending
This caused Remedy to do a commit of allof the workflow up to that point
You can still do a set fields to a regular field on a Filter or Active Link
Else Action correct?
I wonder why not an escalation?
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Friday,
Rick,
Port is most likely already being used by Java.
What you need to do is change the Java Port to use a different port and
then restart the server, then complete the install.
Tim
-Original Message-
From: Action Request System discussion list(ARSList)
AL/Filter are firing on a record, an escalation runs the if action if it
finds records to modify, only fires the else if there 'is no record' that
matches it's qual...and because you aren't dealing with any record, it
doesn't make sense to be able to set a value on that record that doesn't
exist,
Rick,
The spots you need to change that port are as follows
1. ar.cfg-One of the Ports in this conf file will be found to be set to
2. pluginsvr_config.xml-(AR Server install PATH)\BMC
Software\pluginsvr\pluginsvr_config.xml (Here as well you would change
the port to the same as in the
Thanks, Tim, I got it figured out last week thanks to a couple other folks who
told me what you just did.
Rick
-Original Message-
From: Hulmes, Timothy W Mr CTR US USA IMCOM
timothy.hul...@us.army.mil
Date: Mon, 5 Apr 2010 10:01:09
To: arslist@ARSLIST.ORG
(Win 2003 server x64). As best I can tell it's some kind of
incompatibility with 64-bit Crystal runtimes not talking to 32-bit AR
System ODBC driver (I'm at home at the moment and don't have the logs
handy, something like error 193 in the logs).
Actual error is:
4/2/2010 1:48:57 PM
Logon
Sundberg john.sundb...@kineticdata.com
wrote:
**
I got an iPad -- it is quite sharp - and surprisingly fast.
I loaded some Kinetic apps with the iPad.
Check them out here:
Kinetic Catalog
http://skitch.com/johnsundberg/n7kd4/skitched-20100405-100747
Ordering a PC
http://skitch.com
I am working with a new ITSM 7.6 install to test an integration, and am
starting with the existing sample data. I created some servers to use as
CIs, related them to people as Used by, but I cannot figure out the nature
of the required Service field on the Incident. This is keeping me from
Ahhh, it does makes sense!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Monday, April 05, 2010 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation else if tab Bug?
AL/Filter are firing on
1. Review Incident rules and you can make this field not to be required.
2. This is from the Service Catalog in Atrium Core as well as Business Service
CIs in Asset Management.
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Mon, Apr 5, 2010
Got it. Thanks! And thanks to Anne Brock, who actually beat the list on the
BMCDN with this answer.
Rick
-Original Message-
From: Roger Justice rjust2...@aol.com
Date: Mon, 5 Apr 2010 14:07:54
To: arslist@ARSLIST.ORG
Subject: Re: Question about the Service field on a
Subject: OT:Kinetic apps and some iPad fun
**
I got an iPad -- it is quite sharp - and surprisingly fast.
I loaded some Kinetic apps with the iPad.
Check them out here:
Kinetic Catalog
http://skitch.com/johnsundberg/n7kd4/skitched-20100405-100747
Ordering a PC
http://skitch.com/johnsundberg
I got one for my mom. She wants to use a computer and access the
internet. She's never used a computer and hates using a mouse. She loves
pointing at things. The iPad is pretty much the perfect device for
someone like that. :-)
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service
I agree. We are currently on ARS 7.5 with Help Desk 6. We are currently
building on our new ARS 7.5 / ITSM 7.6 environment. When we upgrade to
the new environment our users will no longer use the WUT.
One example of the cost is the ODBC driver connection information in our
last deployment of
**
Don't forget that the WUT and Alert eat up licenses whereas MT can be
configured to timeout, etc. Also, last time I checked (7.5 version)
Alert and WUT both completely prevent machines from going to sleep on
their own, which seriously complicates any kind of energy conservation
policy.
We are using Analytics and it's good, but setting up the Reporting from the
ITSM applications that are Crystal Reports isn't documented well and isn't as
straight forward as setting up BMC Analytics. I'm hoping that one day BMC
replaces all of their ITSM reports with it, but for now you have
Lack of Ad Hoc reporting is really the only thing I hate about mid-tier.
You can capture all sorts of data but need to purchase a reporting tool
to access that data? I hope that BMC corrects that before killing the
client.
From: Action Request System discussion list(ARSList)
And somewhere between 300,000 and 700,000 people agree. Despite some of
the obvious limitations of the technology, there's certainly a
demographic that is (at least initially) finding this useful.
John - Does KD Response work as well? I could see IT folks in the field
using this tool to
Hi,
We have a field of type 'DATE'. It is stored as an integer in DB. Does
anyone know how to display this in Date format? (e.g. are there
functions that we can use?)
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you are not the
intended recipient, you
I can think of a boat load of uses, and Rick, the airplane bit was of
interest to me as well, and yes, if the Kinetic product bypasses
the Flash limitation kudos to them, and a whole other set of uses for the
iPad become apparent.
Since I am a pragmatist and strive for simplicity, I think an
Kali Obsum schrieb:
**
Hi,
We have a field of type 'DATE'. It is stored as an integer in DB. Does
anyone know how to display this in Date format? (e.g. are there
functions that we can use?)
Regards,
Kali
NOTICE
The information contained in this email is confidential. If you
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