Yes indeed, there is something strange.
I've got the same issue. But I never realized the problem because I always
connect to arsystem using a tcp port regardless of the
Register-With-Portmapper setting.
I digged through the sourcecode of rpcbind and found the problem. If a process
is trying
Hi,
I have searched the net without any significant success.
We have a bunch of ARAPI-programs that needs to get compiled on various
platforms, but it seems kind of medieval to actually buy hardware for SUN,
HP-UX and AIX, when there are such things at PaaS (Platform as a Service)
out there in
Backup and Restore the Database, use the DMT if this was used on production,
Delta Data Migration Tool.
-Original Message-
From: Guillermo Alfredo Torres Barron guillermo.torres.bar...@banorte.com
To: arslist arslist@ARSLIST.ORG
Sent: Wed, Mar 9, 2011 9:03 pm
Subject: Migrate
Dear All,
I am developing an application in VB.net which would help us to apply the
same change to a set of tickets.
I am able to apply the necesary changes to a single ticket but cant go
through a list of tickets.
Is there a way a could go through the list? e.g set focus on the result list
and
Conny,
you just saying that problem is in rpcbind? And this package is in
public domain repository? Do you intent to connect with developers to
make patch?
And last question - can I get patched rpcbind binary, please?
On 10 мар, 12:22, Conny Martin conny.mar...@t-systems.com wrote:
Yes indeed,
Currently we have similar workflow in place that does limit the tickets a
customer sees. Customers have a default view that forces them to use a table
with the status limitation hardcoded into it. And an Error message that
displays if they reach a ticket that is not closed and they managed to see
On the destination dataset you can set the precedence weight to 1000
(max value). In our environment we have 4 different data sources that
reconcile to our CMDB. On the destination I set those attributes that
need to be permanent at 700 with the data set precedence set at a lower
value than the
We have a dev and test environment which we refresh from production from time
to time. We copy the entire database over to the environment and then update
the configuration settings to bring it back to represent the targeted
environment. There are some good posts in arslist that walk you
Classes changed and cmdb is different,
cmdb will have to 7.5 P3 (I think) and above and cmdb 7.5 is not compatible
with the aie CDI ...
you need to look at the CDI, AIE and CMDB -- These must match, and the ADDM
then will work with them.
I know, cause we have to upgrade to 7.5 P3 or above to make
Fair point about CMDB changes but I think that only the change in the way
virtual systems are stored will cause a problem.
TD doesn't use AIE so that's not an issue (and neither does ADDM but
Configuration Discovery - Marimba does).
I doubt that BMC has an updated integration for TD but it
--- En date de : Mer 9.3.11, Frex Popo frexp...@yahoo.fr a écrit :
De: Frex Popo frexp...@yahoo.fr
Objet: workflow query.
À: arslist@ARSLIST.ORG
Date: Mercredi 9 mars 2011, 14h57
Dear all,
I am having a little problem with the workflow which controls the stages of
task execution. I
The parameters are there as an option--you don't have to use them.
While you can state your opinion, you should not call for removal of existing
functionality when a lot of sites/companies are already using these and there
are situations where they are needed and are perfectly fine.
Bugs
It's just my opinion, which is that it is fire, and if you play with it you
could get burned. I don't use it, I will never use it, and I will recommend
the same for anyone else that is thinking of using it or suggesting it's
use.
Axton Grams
The opinions, statements, and/or suggested courses of
Sorry you are correct on the BCA - CDI - AIE side, Verses the ADDM -
syncronization side..
But the CMDB is mapped differently between V7.5 and 7.1
Additional classes were added and modified.
So it might work.. never tried.. but I know BMC says no..
have fun...
On Thu, Mar 10, 2011 at 9:38 AM,
Just as some supporting information, when you pass the username and password
in this way, these are some of the potential places the username and
password will be stored:
- browser cache
- web server logs
- forward proxy server logs
- reverse proxy server logs
- 3rd party web server logs (as the
We use the Amazon.com virtual infrastructure services for our test
environment.
The server is:
CPU: Intel Xeon - E5430
RAM - 7,5 Gb
OS: 64-bit Windows Derver Datacenter 2008 SP2
Regional settings - Russian.
DBMS: MS SQL 2008 64-bit; we use UTF8 for Remedy Database.
ARS 7.6.04 installs ok,
Try updating the hosts file with the actual IP to server name like
192.168.0.110 remedy
If remedy is already mapped to localhost then remove it
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug78
Sent: 10 March 2011
Dmitry:
IIRC, there's a tech note in BMC's knowledge base that may help here. Search
for AIS. Also, there's something in the Release Notes about a known AIS error
that might be relevant.
HTH,
--Phil
-Original Message-
From: Action Request System discussion list(ARSList)
Offhand thought... Are you using server stored preferences (so that the
Tools-Options and View selections are stored in the AR System User Preferences
form)? If so would a filter that forces those values to be the ones you want
help?
Fred
-Original Message-
From: Action Request
Dear All
I have an urgent requirement for a Senior ITSM consultant/Project
Manager to lead and implement the full ITSM suite including Service
Desk, Change, Asset, CMDB.
You will need to be a US national and be able to start work within the
next 10 days.
If you are available and would
That is what we are currently doing, but the AR System User Preferences Form
is slightly different from the Tools - Options Form. We can set the default
values and then make the fields read-only on the AR System User Preferences
Form and the value will be set on both but the read-only option does
I will be out 12/20/10 and return back on 12/27/10.
For Remedy issues, please submit a ticket and someone on the Remedy team
will address.
Regards,
arslist 03/10/11 14:06
That is what we are currently doing, but the AR System User Preferences
Form
is slightly different from the Tools -
Joseph,
Actually
If you put a field on your form that is a display-only, character field (length
doesn't really matter, but set to 0 just to be complete) and give it field ID
1005, it will hold the contents of the Advanced Search bar. This is regardless
of how that bar is turned on. Make
I will be out 03/10/11 and return back on 03/14/11.
For Remedy issues, please submit a ticket and someone on the Remedy team
will address.
Regards,
arslist 03/10/11 14:19
Joseph,
Actually
If you put a field on your form that is a display-only, character field
(length
doesn't really
What if the user leverages the Java or C api? What are you really trying to
keep people from doing? Accessing the data or just viewing it in the user
tool?
Axton Grams
On Thu, Mar 10, 2011 at 1:19 PM, Mueller, Doug doug_muel...@bmc.com wrote:
Joseph,
Actually
If you put a field on
Kailashnath,
The OS and application are the same no matter if installed on server
hardware directly or virtual, installed on Hyper-V or VMware.
Our test ITSM 7.6 system is on Hyper-V and production is on VMware ESX (the
prod db server is physical though). Users access ITSM by connecting to the
Good afternoon listers!
I know this is a very general question.
I’m planning an update to Service Desk very soon. However, in the meantime, I
wanted to create a portal where our customers could log in (using AD, already
enabled) and submit a service request directly into the Remedy system.
Do
Tauf,
First, I am not sure where the statement introduces so much new workflow comes
from. There is NO new workflow introduced by this feature at all.
If you do not modify anything, there is nothing at all present in the overlay.
If you change one definition, there is ONE definition in the
Hi All,
I am getting ready to install ARS 7.6 on a new server. Looking the guide
worksheet for the AR Server it asks for the AR System Server DB Login ID and
Password. If the tablespace is not created before the installation is this DB
account created as part of the installation or does the
Turned out this was a java out of memory issue. Fred, Joe, Jason, and Rajesh
thank you for your responses to my cry for help.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, March 09, 2011 12:56 AM
To:
Hi,
It will create it for you as the first part of the installation
Regards
Danny
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: 10 March 2011 20:30
To: arslist@ARSLIST.ORG
Subject: ARS 7.6 Installation Question
Brad, the 5.5 (and 5.6 I believe) HD already has a customer portal. I
believe the form is called Remedy Requester - new Request. It's a scaled
back Display only form that functions using workflow to create a ticket. I
personally have never used it, but it's within my installation. Take a look
So long as your DBA’s are willing to team up with you and either let you on
with the administrator password, OR you let them enter it themselves..
If they see that as a security concern, you would need to ask them to create
the DB for you with the DB User giving it full ownership of the
I don't want Flash on my iPhone, but it would be cool to get to Mid-Tier.
BMC needs to move away from Flash, and towards HTML 5. Just my personal
opinion. :-)
Tony
On Mar 9, 2011, at 2:55 PM, Joe Martin D'Souza wrote:
**
So most of us who use these phones know that Apple iPhones (maybe
I wonder if that is the direction they might be headed to with version 8 :-)
From: Tony W
Sent: Thursday, March 10, 2011 4:35 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Slightly OT: Mid-Tier and Apple iPhone...
** I don't want Flash on my iPhone, but it
If you did the multiple MT servers with different timeout value how
would you handle the emails that come from the application server?
Would they all say http://web/arsys/forms/ars/form even if you had web
for most people and web1 for say your Help Desk?
From:
The request Console was the form used to allow Helpdesk tickets to be created.
Review your manuals to see if it is outlined since you nwill need to use
SHR:Template form to create the data needed to create the HelpDesk ticket.
-Original Message-
From: Brad Terhune
Keep in mind that depending upon the categorization that the customer selects
in the Requester Console, they will create EITHER a trouble ticket (HPD:Help
Desk) OR a change request (CHG:Change) in the OOTB implementation.
We used it on our 5.5.1 system; most people hated it, and I created a
Wow that helps a lot thanks for the info. i've used the resevered fields
before, i just didn't realize there was one for the advanced search bar.
That will solve a lot of issues for us.
Is there a similar reserved field for Macros? I didn't see one in the list
of reserved fields.
And I am still
Exactly. This MT would be for a select (*trainable*) few. If they were
following a URL from an email they would end up hitting the main MT
(actually a DNS alias for a load balanced VIP of main MTs).
There is no real harm in them using the main MT other than their session
will time out and they
I am trying to build a report against the NTE:Notifier Log screen and if
I put any quals on the Active Link I get
This field name is not known. Details: errorKind Error in File
C:\WINDOWS\TEMP\CLUserHistory
{200BA716-D86C-4D45-9F30-0913A657F293}.rpt: Error in formula .
Thanks. That is what I was thinking too. Just wanted to make sure I
wasn't missing anything.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, March 10, 2011 3:43 PM
To:
Did you check to make sure that this field 'ARSYS_SERIAL_QUAL_COLUMN' is
on the form NTE_Notifier_Log?
Kimberly
On 3/10/2011 7:24 PM, Pargeter, Christie :CO IS wrote:
**
I am trying to build a report against the NTE:Notifier Log screen and
if I put any quals on the Active Link I get
This
All,
We are on ARS 7.6.3 (Solaris/Oracle) and am trying to import a def file (XML
format) that was also created in the same version but am getting the following
error:
Value does not fall within the limits specified for the field; (0 - 1)
Code: 306
I started SQL logging during import and did
Hi,
Do you have data in your log file, maybe a field 306 that has the wrong
data in it?
Also from the ar.h file, please check for the following option.
#define AR_DPROP_COLOR_GRADIENT_EFFECT_HEADER 306 /*
enum */
#define AR_DVAL_GRADIENT_EFFECT_HEADER_NONE 0
Atul,
This may be a drop list field having 2 values where your import is setting a
value other than the 2 allowed 0 and 1 (numeric underlying values)
Joe
-Original Message-
From: Atul Vohra
Sent: Friday, March 11, 2011 12:22 AM Newsgroups:
public.remedy.arsystem.general
To:
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