When creating a trim box on a form in Administrator, I find it hides
existing fields underneath.
How do I change this please? I can't see anything in the filed or form
properties to set stacking order.
Mike
___
UNSUBSC
Ah, I just reread her posting... I missed the part where she wants to
update. In that case the staging form is the way to go.
Jason
On Jan 8, 2008 8:54 PM, Leonard Neely <[EMAIL PROTECTED]> wrote:
> Jason,
>
>
>
> I think Claire has a goal of updating existing asset records. In which
> case,
Hi,
Sorry to bring this up again.
Though it's odd to have approval things in the Incident/Problem
Management process, but I still need to find a solution about it.
Any kind of suggestions or opinions are welcome.
Thanks.
DJHuang
2008/1/4, DJHuang <[EMAIL PROTECTED]>:
>
> Hello,
>
>
Elinore AR wrote:
Uber-thanks to Brian Bishop!
This worked flawlessly:
($TIMESTAMP$ - $DATE$) > (60*60*6) AND ($TIMESTAMP$ - $DATE$) <
(60*60*18)
How is ($TIMESTAMP$ - $DATE$) different to $TIME$?
Either way, should you not get the seconds since midnight local time?
OK, I tried reading
Easter, David:
> The risk is that if the swing-shift employee works late (e.g. until
> 11:30pm), then the graveyard employee would not get a write license
when
> he came to work at 10pm. He'd get a read license, but no write.
Another challenge is with systems, that are used across different
regi
Mike wrote:
Barber, Dave wrote:
Haven't tried it against Oracle XE on Vista yet, but I think I'm just
as likely to try running Oracle XE on the Ubuntu VMWare session, and
attempt to install 7.1 against that - before I start sweating blood
over the weekend, is it likely to install?
Remedy _
Jason,
I think Claire has a goal of updating existing asset records. In which
case, you would need to be able to find the record(s) to update. For
the Remedy Import Tool, the Request ID would be needed for that. Since
it sounds like the Request ID is not included in the .csv file, this
would
Uber-thanks to Brian Bishop!
This worked flawlessly:
($TIMESTAMP$ - $DATE$) > (60*60*6) AND ($TIMESTAMP$ - $DATE$) <
(60*60*18)
Elinore
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Hi Claire,
I have had success importing directly into the "BMC:BMC_ComputerSystem"
form. This will automatically created the "BMC:BMC_ComputerSystem_" and
"BMC:BMC_AssetBase" records (Request ID). If I remember the only required
field that doesn't have a default value is the 'Name' field. Other
That, in addition to the fact that you undoubtedly have users that use the
system maybe once or twice a month...if you give them a fixed you are
wasting moneyif you give them a floating then they will likely have a
write license when they need it, but you won't need to spend the money on
assign
> I thought Floating Licenses were less expensive because they were
> not always available.
A Fixed license must be assigned to only one person. In other words, if
that person only works 8 hours a day, then the fixed license is only
used 8 hours a day. However, the fixed license user is assured
I will be out of the office starting 01/08/2008 and will not return until
01/10/2008.
I will be checking email / v-mail regularly. If you need to speak with
someone immediately please call (or email) John Kovalcik at 724-539-5228.
Thank you LJ LongWing (Head) for your speedy answer.
But why would someone spend more for Floating Licenses than for fixed?
I thought Floating Licenses were less expensive because they were not
always available. This is why I thought that five people could share a
license or one person could alw
You have it a bit backwards and slightly wrong #'s if my memory serves.
1 Floating ~= 2.5 fixed
1 Fixed = $1,000
1 Floating = $2,500
That's what I remember about 'List' prices at leastback in the day it
was 5K for a 5Pack of Fixed and 12,500 for a 5Pack of Floating...I'm sure
someone will cor
Hi Listers,
I want to refresh my memory...
As a Remedy Skilled Professional, I remember that One Fixed License and
Five Floating Licenses were basically interchangeable (the same price).
Is this still the case?
Also I remember that you had the option of setting "Submitter
Mode-Locked", which i
thanks.
>>> Salah Himmo <[EMAIL PROTECTED]> 1/7/2008 7:14 PM >>>
Hello everyone,
If you know of a senior Remedy person looking for something in the Atlanta
market please feel free to contact Blair. I am forwarding this for her, she
is trying to fill this position here in GA. If interested plea
> I miss my old ast:asset form!!
>
> I need to be able to take a file that contains hundreds of asset
> records with the only unique identifier being the Asset ID+ field and
> use the Remedy Import tool to update the asset records.
>
>
> How am I going to get this done when each asset record has
I miss my old ast:asset form!!
I need to be able to take a file that contains hundreds of asset records
with the only unique identifier being the Asset ID+ field and use the
Remedy Import tool to update the asset records.
How am I going to get this done when each asset record has a Request ID
fi
This is going to cause you more headaches than it's worth and I don't think
there will be any benefit so far as performance. If you want to see a
performance benefit, try these things
- remove all the lob/text columns from the table.
- remove all the columns from the table that are not being used
It is not working as expected,used getList operation and input mapping was
done with accountID,and given the Qual as 'accountID"=
XPATH(/ROOT/accountID),it is retreving all the tickets without validating
accountID of that customer.
Thanks
Satya
On 1/8/08, Kalyan Krishna Nethy <[EMAIL PROTECTED]
John,
I believe that the keyword $TIMESTAMP$ must be escaped. In other words use
both the dollar sign ($) and backslash (\) so that you have $\TIMESTAMP$. I
know that has worked for me with other keywords. You'll have to used the
combined customqual to get it to work.
Barb Siebert
QMX Supp
I'm trying to get my customqual to do two operations 1. pull the tickets by
the group selected on the flashboard form and, 2. Tickets that are over
30 days all while the status is not Closed or Resolved.
In the Flashboard variable I have ('Status' != "Resolved") AND
('Status' != "Closed"
remember in 7.x they increased the size of the logon field from 30 to 254
(or was it 255)...so that is actually a good size for a field that holds
login IDbut if it's a zTmp...is it a display only field? If it is then
it's length doesn't matter...you could set it to 0 if you wantedif you
a
Listers,
I have quite a few character fields that are 255 characters in
length. The majority of them came with the Helpdesk application and are
in the 25xxx field ID range. Would there be any performance benefit in
reducing these to only the necessary size. For example, a zTmp fie
I feel that should work fine.
On 1/3/08, satya Kode <[EMAIL PROTECTED]> wrote:
>
> ** Hi All,
>
> Here is a requriement,Our current environment is having portal from which
> the user create the requests and that data will go to the Helpdesk
> and generates a ticketID,which I created and working fi
Hi,
Here are the steps to reset the AR Admin Password.
1) Login to Remedy Administrator.
2) Choose File ---> Server Configuration.
3) Go to Database Tab.
4) Type your password in the appropriate field and click apply.
Now you can login to your database with AR Admin account and the new
password.
Yes it's the bloody antivirus silly!! :-)
Is this documented somewhere? I chekcked the KB# earlier but did not find
anything :(
Anyway, thanks to everyone for your help
"T. Dee" <[EMAIL PROTECTED]> a écrit :
I had the same issue and it turned out that the antivirus was blocking
po
I had the same issue and it turned out that the antivirus was blocking
port 25 - we had to change the antivirus to allow this.
On 1/8/08, Axton <[EMAIL PROTECTED]> wrote:
> ** Looks like port 25 is not open on myhost.com.
> Try to telnet into the smtp server on port 25
>
> e.g.,
>
> c:\> telnet my
Looks like port 25 is not open on myhost.com.
Try to telnet into the smtp server on port 25
e.g.,
c:\> telnet myhost.com 25
Then type ehlo of the connection is accepted.
Axton
On Jan 8, 2008 9:58 AM, Frex Popo <[EMAIL PROTECTED]> wrote:
> ** Hello everyone,
>
> Installed ARS7.1
>
> Manager to
Hi Axton,
A table solution will still be done within the same database transaction,
and potentially produce a very large and slow rollback chunk in the DB.
An escalation on the main table will do one transaction per entry found,
which can make it faster and less resource consuming.
I suggested t
Hi,
REPLACE($Field$, RIGHT("
",1), "")
You need to do something like the above to remove newlines.
The problem is that when you save a string only containing newline, Remedy
will insert a SPACE in it.
What originally looks like "|" will be " |" when you close and reopen the
workflow object.
Th
Hello everyone,
Installed ARS7.1
Manager to install/configure/test all clients apart from the email engine.
The email engine uses POP3 for incoming and SMTP for outgoing email message.
We have the same set up as in another machine with a previous version which
works just f
I created an Integer field called "Days Open" and created an Active Link
(execute on Display) with a Set Fields as such:
($TIMESTAMP$ - $Arrival Time$) / 86400
In my Run If, I used the following:
(($TIMESTAMP$ - 'Arrival Time') > 3600) AND ('Status' < "Resolved")
So this only calculat
Oops, I didn't see the NOT.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ LongWing (Head)
Sent: Tuesday, January 08, 2008 8:46 AM
Nowhile I don't like negative logic...the first one properly says After
6P and before 6Ahe simply wrapped it in a Not statement...which would
give you the opposite
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela,
Carey, they have to use AND instead of OR.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Tuesday, January 0
I remember downloading the 4.52 Server installer which was around 30
megabytes; but that was back in 2001 or so and we had to use an
ISDN-64 line... that took more time than the 500 meg downloads of
today...
back then Remedy did provide some executable to perform the download
for these very same re
If I remember correctly there may be some cases where $TIME$ does not
work correctly in the Run-If (I think a patch fixed it but I can't
remember which one).
Try the following
( ((( $TIMESTAMP$ - "1/1/1970") % 86400) >= (6 * 3600))
AND
((( $TIMESTAMP$ - "1/1/1970" ) % 86400) < (18 * 360
Well... we are talking about a filter qual here right?
If so... the simple answer is the easiest...
if this work for "part a":6PM-6AM
( ($TIME$ >= (60 * 60 * 18) ) OR ( $TIME$ < (60 * 60 * 6)) )
Then this should work for "part B":6AM-6PM
NOT(( ($TIME$ >= (60 * 60 * 18) ) OR ( $TIME$ < (60 *
Hello,
If you want just to have the age on days you can set a counter to 0 on
each ticket and increase it by one each day with an escalation while the
ticket is open.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of versicle
Would have thought that a 500+ meg download wouldn't be such a major
issue with the speed of corporate connections in this day and age?
As for a download manager - there are plenty of 3rd party applications
that can do such a task, in which case google is your friend.
Regards
Dave
-Origina
I just needed to download all ITSM 7.0.3 releases for one of my clients. Asset
7.0.3 for Windows is now 554MB! It must be some good stuff in there - but what
a killer!
AM 7.0.2 was around 350MB - what have they done? Added a new language, included
the Data Management Module, included patch 6
yeah, I misunderstood,
I thought the problem was backward. LOL
On Jan 8, 2008 8:42 AM, LJ LongWing (Head) <[EMAIL PROTECTED]> wrote:
> ** Sorry to pull you out of retirement for this...:)but
>
> What you are proposing as a qualification would actually give everything
> that was outside of th
Okay, my input:
>From the books:
"For Date/Time fields, the current time (date defaults to current day).
Anything stored in a date/time field is stored as the number of seconds
since
UNIX epoch time, which includes the date and time.
For Time fields, the current time.
For Date fields, the numbe
Actually... I guess I was not clear enough...
Each of these special processes take other parameters that drive how they work.
Application-Delete-Entry
verses
Application-Query-Delete-Entry
The first special process only deletes a single record at a time based
on the used.
While the seco
Kevin, I think if you set it to " ", then whenever remedy commits it to
the database, it will truncate tailing whitespace. Test it out and see
if it works (I'm not giving any promises though).
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original
Sorry to pull you out of retirement for this...:)but
What you are proposing as a qualification would actually give everything
that was outside of the range he is looking for
i am trying to test $TIME$ if it falls between 06:00-18:00 CST
getting back to his original question, I don't see
Does anyone know if there is any documentation on what Filters are
associated with each record in SYS:Notification Messages?
I see in the odd record in SYS:Notification Messages the name of the
Filter in the Description field, but most are missing.
THANKS
Thanks for the info, Michiel.
Currently setting up a new 7.1 system on Win 2k3, with JDK 6 Update 3.
Going to look into the email functionality.
Best greetings, Robert
Mit den besten Gruessen/Best regards,
Robert Kern
VDO Automotive AG
SV IO IT BO ST
Sodener Strasse 9, 65824 Schwalbach, G
The customer was running on Windows 2k3 and Sun Java 6.0.
In my opinion, either the support matrix should be updated to indicate
that only Sun Java 5.0 is supported or I should receive a software
defect for this specific problem for the Email Engine 7.1 and JDK 6
and then that issue can be address
Hi, after we upgraded server and clients to 7.0.1 p 004 (Oracle 10) we have
problems with a Crystalreport which has been working for years. Created in
earlier version of CR.
Suppose that we have 100 items each with a price 0.51
Before:
100 * 0.51 = 51
Now:
The report shows a quantity of 51,
Tadeu,
Just a small warning.
The "Application-Query-Delete-Entry" will do the delete of all records in
a single transaction. For example if you run this once a day, you will
probably match a lot of records. If you in addition have attachment data,
the the transaction rollback data can become very
52 matches
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