hi all,
I have a curious case where in the User from of ARS 5.0.1 when open through
AR user tool 7.1 hangs and does not work at all. Where as if the same is
open from ARS 5.0.1 works fine!
The number of records on the user form are round about 4500 and some
customization is done on the user
Hi,
A lot has happened since version 5.0.
I would suggest that you use maybe a 6.3 client to see if that works better.
Or you should maybe consider to upgrade your server to 7.1 or higher...
This is really not very hard to do if you can get a replacement box for
the server.
Best
Hi All,
I am getting this error when I click on the print button in Chg:change
management consile and change but on the Incident . It is very mysterious
happening can some one help me why this happens.
ENV: ARserver 7.5
ITSM 7.5 patch 4
DB: SQL server 2005
--
View this message in context:
Thank you John,
At present I does not know all the details of the resources attached to our
virtual environment. I am just been told it is big and powerful. Most of our
production and development environment for BMC and lots of other applications
are hosted by several virtual farms.
BMC
When creating a new person in ITSM 7.6.04 via browser the User Locale
gets set to en_US in the AR User Preference forms so when the user
views some tables the date column defaults to US format. If the AR
User Preferences - User Locale is set to en_GB, the dates in tables
display in UK format.
The
Hi,
it’s ok!
The tool used by my customer is called FootPrints. Do you know it? Do you have
any suggestions to create this integration correctly? For example, to use ws
have I to define a dedicated user with accurate permissions?
Thanks in advance.
Peter
Messaggio originale
Da:
Hi Everyone.
I would like insight into how other Listers have utilized Altiris to populate
into Atrium.
My understanding is there are 2 integrations, 1 offered by Altiris and the
other
offered by BMC. Pros Cons of each would great. Not sure how the Altiris
integration will change with their
Do you have multiple views on this form? A field will not delete until it is
removed from all views.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wagner, Christoph
Sent: Monday, April 11, 2011 5:18 PM
To:
Without knowing about the Altiris integration in depth, I'd offer the
following:
1. Ask the question: Who will be responsible for maintaining the
integration? Will it be on the Altiris side to ensure that the data is
pushed or will it be on the Remedy side to ensure the data is properly
Tauf.
Thanks for the reply. I was looking more for technical details of the known
AltirisAtrium integrations, Pros/Cons, actual experiences, gotchas, etc.
Regarding you point 3, that is still being defined.
Best regards..Ken
From: Chowdhury, Tauf
HI love undocumented features...so fun to find, it's almost like a
treasure hunt every time you upgrade.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, April 11, 2011 10:20 PM
To:
Hi Randy,
A few comments:
1. BMC efforts around meeting Section 508 guidelines have been focused on
the web client, so I expect that the web client will work better with assistive
technologies like JAWS than the Remedy User client.
2. Our testing has found that JAWS 12 is not
I was looking at the BMC provided tool: Permissions_Roles_7_6rev2.exe
Selecting Full access to create, modify and delete all incidents gives you a
permission of Incident Master therefore I assumed that this would work for
this person.
I am unsure why this is not working for me --- I wonder if
I would like to find out if anyone out is continuing to experienc these
issues when accessing the BMC supportweb interface.
Axton
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary
Fine for me
Kind regards
Danny
I would like to find out if anyone out is continuing to experienc these
issues when accessing the BMC supportweb interface.
Axton
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC
I have a similar requirement coming in the near future. Does anyone have a WDSL
used to send Remedy data to an external non-Remedy server? In particular in how
the fields and data in Remedy are referenced.
Thanks
Mark
From: Action Request System discussion
Hi,
Sending and publishing are two different things.
If you are sending, your AR Server will do a WebService-call (via a
filter) to an external WebService, thus consuming that web-service. You
could push data to the external server this way. To configure your filter,
you will need to get your
Column Technologies is hiring at all consulting levels for BMC ITSM, Service
Assurance, and Service Automation. We are meeting candidates in Washington DC
on Monday 4-18-2011 and again later this month in New York. On a personal
note, I used to have really bad luck. But after joining
That was good... That was very, very good. Fortunately, I had my
coffee sitting down this time. :)
On Tue, Apr 12, 2011 at 11:07 AM, Frankfater, David
dfrankfa...@columnit.com wrote:
**
Column Technologies is hiring at all consulting levels for BMC ITSM, Service
Assurance, and Service
Hi Peter,
If Footprints is consuming web-service then yes, you can specify appropriate
permission on WSDL file itself(go to Permissions Tab on WSDL interface in Admin
tool). Also, you can create a user with proper permissions and ask Footprints
to pass that username/password in SOAP Envelope
I get it every now and again when I access the site. Like the cookie
didn't fully time out.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Tuesday, April 12, 2011 8:50 AM
To: arslist@ARSLIST.ORG
Have you run into it this week?
Thanks,
Axton
On Tue, Apr 12, 2011 at 11:26 AM, Pargeter, Christie :CO IS
cparg...@lhs.org wrote:
I get it every now and again when I access the site. Like the cookie
didn't fully time out.
-Original Message-
From: Action Request System discussion
Wonderful!! We are going to start a Column engagement soon. Do your
consultants bring that good luck with them on-site for engagements?
Jason
On Tue, Apr 12, 2011 at 9:07 AM, Frankfater, David dfrankfa...@columnit.com
wrote:
**
Column Technologies is hiring at all consulting levels for
**Corrected URL below**
Column Technologies is hiring at all consulting levels for BMC ITSM, Service
Assurance, and Service Automation. We are meeting candidates in Washington DC
on Monday 4-18-2011 and again later this month in New York. On a personal
note, I used to have really bad luck.
Hi,
On the Task tab in Change Management - Is there a reason the scroll bar is
not displayed under the Tasks table, but the scroll par is displayed in the
Work Info table?
One of our users is grumbling about this...the argument is consistency,
wanting to see more fields etc..
Absolutely. Where do you work?
Kind regards,
David
David Frankfater
Column Technical Services
1-866-265-8665 Ext. 332
Cell 630-664-5800
Fax 630-271-1487
dfrankfa...@columnit.commailto:dfrankfa...@columnit.com
www.columntech.comhttp://www.columntech.com
On Apr 12, 2011, at 1:37 PM, Jason
Has anyone else experienced issues with modifying Web Service objects in
Developer Studio 7.6.04, specifically moving elements up and down in the
Input/Output Mappings and the fields being sorted much differently in the
actual resulting WSDL than what is shown in Dev Studio? Unfortunately I
have
On *nix systems it's the
/opt/bmc/ARSystem/midtier/resources/browser/javascript/ClientCore.js
file. Make sure you make a backup and then edit it with an editor that
supports long lines and search for 320 which is defined for the Diary and
Character expand box windows. Changing that 320 to a
Really? That that is one of the first things that bit me when I was just
learning Remedy (v4 and have never forgotten). I deleted a field thinking
it only removed the field from the view but actually delete the field and
data in the database.
Jason
On Tue, Apr 12, 2011 at 6:11 AM, Grooms,
Patrick, Autocorrect strikes again!
Thank you for your suggestion. I may have a couple of alternatives to try
first.
My newly created test App can't see any of the Roles imported from the old
server. The imported App can't see the newly created test Role. It's very,
uh, interesting.
Drew
**
Thanks Jiri!
I am glad to hear your successful ITSM 7.6.03 upgraded - I was afraid that no
one would reply to my posting, meaning no one has ITSM 7.6.03 in production.
We cannot have 3-day outage for production. The longest outage I would get may
be around 30 hours over a weekend and I
I don't feel very smart right now - of course I can't see the Role that I
created in my test app in my old app. That's the way it's supposed to work.
So I created a new test Role in my old app and the problem was solved. So
now I back to either manually recreating all the app's roles, or
Axton:
I had an ongoing issue with BMC's support site a while back, and these are the
suggestions they gave me:
Please try with the below settings with IE8:
1. Under Internet Options =Security Tab =Trusted Sites =Please add
http://*.bmc.com and https://*.bmc.com sites in trusted site
Forget all those recommendations. It should just work regardless of your
browser settings (assuming you allow cookies and javascript). If you would
like you can remove the bmc.com domain from your trusted sites; that should
not impact the behavior or capabilities of the site.
Feel free to reply
It should just work... Amen. I hate went sites make you adjust your
security settings to use them. I know you appreciate that and am glad you
are the one working on it.
Jason
On Tue, Apr 12, 2011 at 4:04 PM, Axton axton.gr...@gmail.com wrote:
** Forget all those recommendations. It should
Hello All,
CCM Calendar does not display changes in 1-day view. Created few
change requests and we can view them on 5-day or 7-day view, but when
we filter with 1-day, there are no change requests displayed on the
CCM Calendar. ( These changes have all the date/time fields completed
- Actual
[ARSystem 7.1 P007, Change Management 7.0.03 P009,CCM Flashboard
1.0.00]
On Apr 12, 6:44 pm, Raj ravi6...@gmail.com wrote:
Hello All,
CCM Calendar does not display changes in 1-day view. Created few
change requests and we can view them on 5-day or 7-day view, but when
we filter with 1-day,
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