We do not have any special template for Remedy. I think that creating an
special template for Remedy can lead to use a bad practice: Use
technical language on requirements. Requirements must be understood by all
stakeholders. I prefer to use sentences like When pressing this button,
the date will
Hi Dan...
I get this error...
-
404. That’s an error.
The requested URL /www.wwrug12.com was not found on this server.
That’s all we know.
We are getting exactly the same problem on our 7.6.4 environment. I am working
with BMC on a resolution for quite some time now, but so far, no luck We have
multiple OU entries in our AREA LDAP configuration form and for some reason it
seems to skip some before giving us a FAIL.
Our users have
Classification: For internal use only
All,
Anyone know of a good tool that can be used to obtain objective
performance data on a bespoke Remedy system? Does anyone have any
experience of Column IT's Sentinel tool?
Any assistance/leads would be appreciated.
Regards,
Paul
---
This e-mail
Mike,
Like Danny said, it may not be an authentication issue. Are you in a server
group/ load balanced environment? You may need to update the ar cfg file if
this is the case.
Sent from my iPhone
On Jan 17, 2012, at 8:49 AM, Mike Worts mike.wo...@arqiva.com wrote:
**
We are getting exactly the
Don't worry - Canada is stepping in to fill this void:
http://www.vachon.com/en/
Shipping will commence January 17, 2012.
On Jan 11, 4:30 pm, Peter Romain p.romain.arsl...@parsolutions.co.uk
wrote:
End of an era?
http://www.bbc.co.uk/news/business-16514426
Cheers
Peter
Hi there,
Yep - We have a server group configuration. The error only seems to occur when
users are directed to our PRD02 server, however, it is not happen consistently.
What would I need to add to the ar.cfg file?
Mike.
Michael Worts
Service Management Programme Systems Lead
Arqiva
Direct
Hi Paul,
Please have a quick at the following:
http://technosysuk.com/services/scapa_performance.htm
There is a datasheet and a case study at the bottom of the page. Please
email me directly if you require any more information. Hope that helps...
Best regards,
Khalil
From:
Hey Dan...
I should have noticed this before...
The link re-directs to: http://www.google.com/www.wwrug12.com
Typing in www.wwrug12.com works just fine.
Thanks.
On Jan 17, 8:40 am, Elry elryal...@gmail.com wrote:
Hi Dan...
I get this error...
I would start by checking the server name and ip name entries as specified
in the config doc. It doesn't hurt to compare the config file for the
working server versus the broken one.
Sent from my iPhone
On Jan 17, 2012, at 9:03 AM, Mike Worts mike.wo...@arqiva.com wrote:
**
Hi there,
Yep - We
Hugo,
That apparently is as designed, since we have seen the same behavior. You
will have to create your own workflow to push the attachment over to the
Incident work info.
Kevin
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Hyunkel
The Remedy/Oracle position at Quantico is still open and we are looking forward
to hearing from you.
Regards,
Donna
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList:
WOW: all of us at the same time? LOL.. all 2700...
On Tue, Jan 17, 2012 at 9:34 AM, Donna J. Hoover donnahooo...@aol.comwrote:
The Remedy/Oracle position at Quantico is still open and we are looking
forward to hearing from you.
Regards,
Donna
Hi Paul,
WARNING: Advertisement!!!
RRR|Log is a very good tool to measure performance from a server standpoint.
It leverages the AR System API/ESCL/SQL/FLTR-logs to do the measurment.
It is perfect for doing benchmarks that you can compare your system with
at a later time.
**
Patchsk, Mike et al...For debugging purposes, you can set a configuration line in midtier install dir\WEB-INF\classes\config.properties that will include the IP-address of which midtier is responding in the headers. That's designed for debugging issues just like this. You can then use fiddler2
Hello List,
We are having below technical difficulty in one of the requirement.
What we want do is to set a field dynamically. We have two fields on the form
(Form Name and Field Id).
Now we want a workflow/Run Process that would do dynamic set field.Like it
should pick value of the Form Name
that is correct, attachments are not part of the workflow that
generates the template with SRM requests. the idea is to prevent
attachment files to be in more that one place in the database and the
reason for the link to view the service request at the top of the
tickets.
On Jan 17, 9:27 am,
I'm soliciting feedback regarding experience observed in the field regarding
migrating from 32bit JVM to 64bit processes - is it worth it?
So we'll be upgrading from 7.5 32bit to 7.6.04 64bit (on Windows 2008), our
major objective is to drastically improve client performance.
Due to BMC
Manoj,
When faced with the exact same problem (dynamic form AND dynamic field) I was
forced to create a bit of workflow. The first workflow is to look in the
'field' table to determine the 'type' of field I was planning on getting was.
Then use a series of workflow that is specific to that
If you are running out of memory with a 32-bit jvm, you need to move
to a 64-bit jvm. This happens with the midtier when the size of your
concurrent user base exceeds a certain number. Moving to 64-bit will
not help performance in any way by the mere virtue of moving to
64-bit. 64-bit is all
Hi Doug,
Thanks for the help.
We are only load balanced at the AR level, so we have one midtier server
pointing to 2 AR servers which are load balanced.
Mike.
Michael Worts
Service Management Programme Systems Lead
Arqiva
Direct 01962 822705 Mobile 07801 755346
Crawley Court, Winchester,
**
Hi Listers,
Below is a job we are trying to fill in the United States - work from home. The selected candidate would be working on a globalteam, with me(and to some degreeour List moderator, Danial Bloom)so I have a vested interest in looking for 'the best'. There will be limited travel. Most
Thanks for your kind responses I appreciate that. I'll need to built that
workflow. Is there any guidance on how to copy those attachments? Or is it
possible just move the attachments?
Thanks.
Hugo Ruesga
Software Development Advisor
P Please consider the environment before printing this
A reinstall of the mid-tier using the installer fixed this. Note that
reinstalling with the war file did not.
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third
That makes sense, thanks.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Tuesday, January 17, 2012 10:04 AM
To:
Afraid it is more like 4700. Everyone get your resumes ready and hit send in
20.. 19. 18
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: January 17, 2012 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy/Oracle person NEEDED
FWIW, if it's the position I think it is, you would be on my team.
(sound of resumes being shredded)
Rick
On Jan 17, 2012 1:00 PM, arslist arsl...@danielbloom.ca wrote:
**
Afraid it is more like 4700. Everyone get your resumes ready and hit send
in 20.. 19… 18
** **
*From:* Action
Nothing personal, Rick. It's expletive deleted cold up there.
Mike White
EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com
Office 813.978.2192
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, January 17, 2012
HAH ! Try Rome, NY.. I have seen the Highs for 42 days Straight of -2 and
below.. The Highs.. LOL
the Lows were -20 -36 -44 .. without the wind..
On Tue, Jan 17, 2012 at 1:13 PM, White, Michael W (Mike)
michael.wh...@verizon.com wrote:
**
Nothing personal, Rick. It’s expletive
Hello everyone,
I work for an IT consulting firm, and I wanted to get some feedback as
to why one of our clients is having such a hard time filling a Remedy
developer/administrator position. I am running into the rate being too
low. Any suggestions please let me know.
1 year contract, can
Human beings weren't made to live in conditions like that. Most of us have no
fur.
Mike White
EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com
Office 813.978.2192
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent:
It's 54 and partly sunny in NoVa right now.
Rick
On Jan 17, 2012 1:37 PM, White, Michael W (Mike)
michael.wh...@verizon.com wrote:
**
Human beings weren’t made to live in conditions like that. Most of us
have no fur.
** **
Mike White
EMail michael.wh...@verizon.com
Heh! It is 74F right now in Houston! If I was looking, I'd enjoy the
opportunity to work with Rick! Pick his brain!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, January 17, 2012 12:17 PM
To: arslist@ARSLIST.ORG
77 blue sky's in Miami but next week will be in your next of the woods
Patrick. Let it snow so I can do a little snowmobiling
Rick Cook remedyr...@gmail.com
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
01/17/2012 01:40 PM
Please respond to
Todd,
The problem you are having is that Cleveland isn't necessarily a 'technology
hub' to the best of my knowledge. So..while that rate may work for 'local'
candidates.it WON'T work for ones that must travel there and maintain a
'remote' site (if they own a home, have a family, etc). Being you
I work with a guy that sports a chin sweater..I'm sure it keeps him quite
warm in a stiff wind.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of White, Michael W (Mike)
Sent: Tuesday, January 17, 2012 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Yes we are on a server group with two ars servers and two midtiers. Both
ars and midtiers are load balanced.
I do not think it is related to connectivity because the users already are
logged in at that time.
They could access other consoles with out any issues when they get
authentication error
We are moving from a 7.1p7 server to a 7.6.04 Server (Windows 2008) and used to
use the arimportcmd.exe file to import data from our server.
I'm reading up on the 7.6.04 Integration Guide and it says to use the
DataImport.bat file.
Do I actually have to install the Data Import tool on my
I think I answered my own question. Just took a look at the file and it says:
This file assumes that it is being launched from the main Developer Studio
directory Or dataimporttool directory as well and will fail if launched from
somewhere else.
So, I'll install the Data Import Tool on our
Hi ARSlist users,
*BackGround*: Have a Prod app and Rpt server. SQL level replication is
enabled to replicate data b/w the 2 in real time. ARADMIN access is
disabled on RPT to avoid users updating records.
*Issue:* Users are performing free text searches on Notes field, Resolution
and summary
Kumar,
Being you are using ITSM via Mid-Tier (right?).you could use a static URL to
the Reporting server that provides a hard coded user/password. This user
would need a read restricted license to be able to do this.but it should
work.
From: Action Request System discussion list(ARSList)
Well, my home town is -30 right now and I've slept in a (good) bag and
parachute at -46, when I say we're having a bad winter, I mean it's way too
hot here in Munich at -2ish.
All temps in degrees C. -40 == -40 -46 is probably around -50 for you
Americans.
Enjoy
Ben
From: Action
Hi LJ,
Following your solution, I need to call web link for I'm form with
authentication in active link. Could you please share the syntax.
Regards,
Sent on my BlackBerry® from Vodafone
-Original Message-
From: LJ LongWing lj.longw...@gmail.com
Sender: Action Request
Taken directly from the DevStudio Help on the subject
http://midTierServer/arsys/servlet/ViewFormServlet?form=formName
http://midTierServer/arsys/servlet/ViewFormServlet?form=formNameserver=ser
verNameusername=userNamepwd=password
server=serverNameusername=userNamepwd=password
then.if you
The problem is not limited to HPD:Help Desk.
Correct Bugs in Application (ITSM 7.6.04.01)
Corrected Forms
SW00398451: HPD:Help Desk, CHG:Infrastructure Change, PBM:Problem
Investigation, PBM:Known Error
* Overlay the form and change field z1D_Note from 255 char to 0
(unlimited)
Does it really need to be masked? You could even set the user to not have a
password..the user in question is a read restricted user.generic by
nature.and it doesn't really matter if someone gets the password, because
they can't do anything with it J
From: Action Request System discussion
Thanks LJ,
I will try this.
-Manoj
On Tue, Jan 17, 2012 at 9:20 PM, LJ LongWing lj.longw...@gmail.com wrote:
Manoj,
When faced with the exact same problem (dynamic form AND dynamic field) I
was forced to create a bit of workflow. The first workflow is to look in
the 'field' table to
Agreed. Thx.
Sent on my BlackBerry® from Vodafone
-Original Message-
From: LJ LongWing lj.longw...@gmail.com
Sender: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
Date: Tue, 17 Jan 2012 15:58:45
To: arslist@ARSLIST.ORG
Reply-To:
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