Hi all,
This is aie 7.1
Not very familiar with eie in a unix environment and trying to shutdown the
service.
I see the following when I do a ps -ef:
/usr/ar/arserver/aie/bmc/apps/aie/remedy/service/bin/eie -i /usr/ar/arse
Looking at the bin directory I see an aie001 which I think is the
Hi listers,
We need to continually log the use of licenses, in this direction we want
to log the user.log file continuously. But to decrease the use of hard
drive this log will have (of several gigabytes at each month) we want to
compress the logs. One option would be to create 2 GB files, and to
Hi,
I once wrote a (unix) script that turned of the log, rotated the file, and
turned it on again. The file was stored with the name userMM.log.
The newest version 7.6.04 is supposed to allow you to truncate a log file
without turning it of first. I have not tested it though. This would
One of the sample Meta-Update scripts sets the log files.
That could easily be adapted to do a gzip or zip as well. It could also
generate the next log file name using any convention you like and even ftp or
send it by email.
It can be invoked through cron, or at (Windows) at intervals or
Depending in the version are you not able to set the user logging to a table
negating the need to rotate log files?
Dave
On Jan 31, 2012, at 5:55 AM, Misi Mladoniczky m...@rrr.se wrote:
turned it on again. The file was stored with the name userMM.log.
The newest version 7.6.04 is
We do have Java installed, and if we installed it, wouldn't Java put a path in
the Path statement?
But never-the-less, it's not there so I tried:
C:\Program Files (x86)\Java\jre6\bin\client
C:\Program Files (x86)\Java\jre6\bin\client\
C:\Program Files (x86)\Java\jre6\bin
After each add, I
FYI, the java.exe file is under
C:\Program Files (x86)\Java\jre6\bin
Thanks!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, January 31, 2012 8:45 AM
To: arslist@ARSLIST.ORG
Found it!
It's C:\Program Files (x86)\Java\jre6\bin\
I'll take it from here and see if I can now get this datatool to work.
Thanks!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent:
Interesting acquisition - there sure is a lot of overlap with Remedy. I
wonder how this will play out?
http://www.numarasoftware.com http://www.numarasoftware.com/
GaryHoagland https://twitter.com/#!/GaryHoagland GaryHoagland
Fear Uncertainty and Doubt being spread about the BMC
Ran into this with a customer lately too.
Make sure YOUR corporate firewall allows traffic going out to port XXX.
-John
On Tue, Jan 31, 2012 at 1:06 AM, Ian.Trimnell ian.trimn...@open.ac.ukwrote:
**
Dear Listers,
After almost 15 years of service our custom built AR System applications
Fred,
Take a look in the aie001 script with an editor like vi or just cat the file.
You will see the command to start the AIE instance a few lines down from the
top, and in the middle you will see a matching command to stop the instance.
The stop command looks at the table of running processes
Wow...
I agree - what an interesting deal that is...
Now they own the small, medium and large product markets for ITSM
style tools.
On Jan 31, 9:52 am, Andrew C Goodall ago...@jcpenney.com wrote:
Interesting acquisition - there sure is a lot of overlap with Remedy. I
wonder how this will
**
Hi Listers,
I chatted with someone at BMC about this yesterday. A couple of notes from my conversation -
The Footprints product line is a nice extension of what BMC does but is not an overlap.
The Track-it product line is a small business version of what BMC does now with their current ITSM
If you can’t afford our Tux, buy our jacket... We are still an awesome brand :-)
Joe
From: Kelly Deaver
Sent: Tuesday, January 31, 2012 11:42 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Numera Acquisition
**
Hi Listers,
I chatted with someone at BMC
Hi,
But the database will grow instead.
And if you want to keep your history, I think that rotating and zipping
your log files once a month would be a good choice.
To build on Bens suggestion of changing the log file name. I guess you
could create an escalation that leverages the Server
Has anyone else experience this issue where the Remedy users are unable to
access any applications from the web or user tool. This seems to happen to us
once a week since installing SP 2 for AR Server. We are running AR server on a
Windows 2008 R2 server with MS SQL 2008 R2 database.
Most everyone on the list has experienced that at one point or another.
Look in the arerror.log and see if there is a stack trace or report of a
crash of arserverd. That is the most common cause: arserver crashes,
armonitor restarts, while starting up, the application server is
inaccessible.
See if this thread could be of any help to you.
https://communities.bmc.com/communities/thread/60770?start=15tstart=0
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Good suggestions. I'll think about them. Thank you.
El martes 31 de enero de 2012, Misi Mladoniczky m...@rrr.se escribió:
Hi,
But the database will grow instead.
And if you want to keep your history, I think that rotating and zipping
your log files once a month would be a good choice.
To
We saw excessive growth of aruser.log growth when using AIE. We had
multiple AIE instances that were always authenticating just to check for
changes, jobs to run, etc (yes we know the interval is configurable). And
then when jobs were running the login and logout activity was through the
roof.
Just upgraded to version 11.0 of Footprints, the system as been effective down
for 2 days. Emails are not processing the system is extremely slow and people
are extremely irritated.. The engineers who istalled it and the ones here to
fix it are not making any progress
#firedsoon
Life is
Hey,
I've been trying to figure out how to use the data visualization field. So far,
regardless of the Module Type, the output in remedy client as been a browser
showing something like Page doesn't exist
I've been looking through the help and documents.
Most of them were noting how to create a
Looks like we will have to add Numara to our growing list of
integrations(bridges/handlers) for Kinetic Request…
So then -- if you use Kinetic Request -- your user can submit their request:
and we will route it to either:
Remedy
Remedy Helpdesk
ViaTIL
Remedy ITSP
Remedy ITSM
Magic
Remedy Force
Hate to ask the obvious. Have you got your mid tier installed configured
for your AR Server and your default web path configured in the AR Server
Information configuration, to point to that mid-tier server?
Joe
-Original Message-
From: Ven
Sent: Tuesday, January 31, 2012 4:04 PM
Hello,
Scenario: we are moving to new server behind f/w and add components we don't
have in current prod. So, we are installing arserver and all component (fb, ws,
etc) on a new server behind firewall. While keeping current prod env up. Once
the new environment is successfully, the we shutdown
The message is correct. Only 1 ARS server per server hardware can be installed
using portmapper. You can have any number of ARS servers, each on different
hardware, using portmapper and access them all thru the same client.
Fred
-Original Message-
From: Action Request System
Mid-tier is installed. Developer tool points to midtier's url.
Running it from the remedy client gives the usual:
The page cannot be displayed
Running it from a web browser seems to get the object to appear. (For example,
the visualizer), but I still don't know how to send data into it.
Do you
Thank you, Fred.
Sincerely,
D.Dussie
On Jan 31, 2012, at 5:47 PM, Grooms, Frederick W frederick.w.gro...@xo.com
wrote:
The message is correct. Only 1 ARS server per server hardware can be
installed using portmapper. You can have any number of ARS servers, each on
different hardware,
I gotta admit... Great lead in John.
Sent from my iPhone
On Jan 31, 2012, at 16:17, John Sundberg john.sundb...@kineticdata.com wrote:
**
Looks like we will have to add Numara to our growing list of
integrations(bridges/handlers) for Kinetic Request…
So then -- if you use Kinetic
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