Re: ARERR 9351 - Need Help

We had this same problem and BMC sent us a file to put in the mid-tier WEB-INF/classes directory. That fixed our issue. Unfortunately, I am not able to find in my notes which file it was that we added. Hope this helps some. Todd Arner Great Lakes -Original Message- From: Action

Re: Support Renewal - developer Plus

ARUtilities may be a reasonable option if you do not want to pay high prices. ARUtilities is pretty cheap compared to some of the others, and may have a lot of functionality that you could use. In addition, ARUtilities is updated on a regular basis to offer as much functionality as possible (a new

Re: Support Renewal - developer Plus

Thanks, UWIP was a lot of Fun and hey it forced Remedy to get creative with their email engine :) I have used arutilities in the past and recommend it as well! Doug (those of you who remember Room 2524 San Jose RUG - :)) -Original Message- From: Action Request System discussion

Re: ARERR 9351 - Need Help

Bruce,   We are having the same exact problem, a lot of the times the users dont even get the error, it just locks up their screen.  Here are differences between our envs we are on: - ITSM 7.0.3 patch 7. - we are using Weblogic instead of Tomcat., however in the next two weeks we are switching

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Re: ARERR 9351 - Need Help

We had 9351 error problem back in January 2008. Below is how BMC had us resolved it. Not sure if it applies to your situation but thought it might help. Todd Arner Message from BMC: For the problem with the 9351 error, BMC is requesting that you follow below procedure in order to fix the

Re: ARERR 9351 - Need Help

All, Just a crazy idea, but have you looked at the java running on the mid-tier box and the amount of memory it i allocated? Howard On Thu, Aug 20, 2009 at 9:00 AM, Rich Gustavson gusr...@yahoo.com wrote: ** Bruce, We are having the same exact problem, a lot of the times the users dont

Field limits and date only fields

Hi guys, (is it going to be Jarl to the rescue again :-D) I have a weird bahviour in a vendor form: I have a Date field, which fails when a date is pushed to it by an active link. The value is taken from a Date/Time field and run through the DATE($mydatetimefield$) function. the error: ARERR

Re: Field limits and date only fields

Jonas, Active links pull Date/Time formats from the Regional settings of the client. You might start there. Rick -Original Message- From: Jonas Stumph Stevnsvig jonas.stumph.stevns...@bec.dk Date: Thu, 20 Aug 2009 15:46:57 To: arslist@ARSLIST.ORG Subject: Field

Resolved: Workflow Documentation 7.1

Yes, I ended up creating packing lists and breaking it up - I believe it is the Blacklist in the settings.ini file. This resolved the issue. Now I am going thru and merging the file folders to see the code on one single HTML page. Yes you are absolutely right. In a message dated

Re: Resolved: Workflow Documentation 7.1

The problem you WILL come across with merging is that ARInside performs its operations with an 'internal id', so in run 1 form 1 is ABC but in run 2 form 1 is DEF...so when you copy the two folders together you will be putting two different forms into the same folder, same with all of the other

Re: Workflow Documentation 7.1

Then does this mean it is impossible for me to document the ITSM workflow using ARInside? I had to split the Active links in Package 1, and forms in Package 2 because when I run them together - I get exception errors. In a message dated 8/20/2009 10:12:48 A.M. Eastern Daylight Time,

Re: Workflow Documentation 7.1

Not effectively, because of the issues I mentioned. I would really appreciate if you went to ARInside.com and logged an defect discussing ITSM specifically, and gave any details you have regarding its crash when you try to document the entire thing. _ From: Action Request System

AIE Primary Key Mapping - Functions Allowed?

Is it possible to use a function in a primary key mapping in AIE? It does not appear that you can. Tried manually typing a function in the mapping and it errors out. The reason I ask is the field I need to map as the key has some values with leading/trailing spaces. It is causing some dups as

Re: Field limits and date only fields

In your Active Link set a Display Only Date field equal to the result of the DATE function and push that Display Only field to the vendor form (So you are pushing a Date Only field to a Date Only field). Fred -Original Message- From: Action Request System discussion list(ARSList)

Re: AIE Primary Key Mapping - Functions Allowed?

I don't believe it does. You could of course map the key to a hidden field to respect the data integrity, then in the mapping use a function to display the cleaned value to the end user. Matt -Original Message- From: Action Request System discussion list(ARSList)

Re: Remedy Email Engine Configuration.

com.bmc.arsys.emaildaemon.servers=server_name server name is the email engine server name or arsystem server name ? On Wed, Aug 19, 2009 at 6:10 PM, Lyle Taylor tayl...@ldschurch.org wrote: It sounds like your email engine service may not know what server and/or port to connect to. Take a

Re: Remedy Email Engine Configuration.

Did you check to make sure you have the correct Application Service Password in the e-mail engine as in the ARSystems Server Information Connection Settings? (See page 42 of Administering BMC Remedy Email Engine manual). I made a typographical error in mine and generated similar errors.

Re: AIE Primary Key Mapping - Functions Allowed?

++ Please Read The Disclaimer At The Bottom Of This Email ++ What you may need to do is to create a database view on your source data which will contain function(s) that remove the

Re: Remedy Email Engine Configuration.

Thank you all for the help. Email Engine works now. Our network engine had to change a configuration on the connector server which allowed plain text credentials to be passed to Exchange. It works now. Thanks, Raj On Aug 20, 9:32 am, Marsh, Lee lee.ma...@usdoj.gov wrote: Did you check to

Re: Workflow Documentation 7.1

Just my 2 cents, In the ARUtilities HTML documents, I get a list of forms or applications, and from there I call the appropriate API one by one to get the related workflow, and write the files as I go rather than store in memory for the entire process. This prevents me from having everything in

Re: Remedy Email Engine Configuration.

typo: Network Engineer/ MS Exchange Admin On Aug 20, 9:37 am, Raj ravi6...@gmail.com wrote: Thank you all for the help. Email Engine works now. Our network engine had to change a configuration on the connector server which allowed plain text credentials to be passed to Exchange. It works

Re: AIE Primary Key Mapping - Functions Allowed?

I don't think you can do it in the Primary Field Mapping. You can qualify the query, however. In my data exchanges for people I break up the processes for updating 200,000 records into 20,000 record chunks by having separate exchanges and form mappings for each possible number, 0 to 9, the

system time/server time

Hello all, When i send email through Remedy Email Engine, the time is off by an hour. Is it pulling system time , as I see system time is off by an hr too ? For this do I need to change system time or is there any workaround in Remedy system? Thanks, Raj

Re: system time/server time

Sorry, figured it out.was looking in the wrong place. correct : control panel date and time I was looking at wrong place control planel regional and language options Thanks, Raj On Aug 20, 10:55 am, Raj ravi6...@gmail.com wrote: Hello all, When i send email through Remedy Email Engine, the

Re: ARERR 9351 - Need Help

Todd,   Thanks for the update...I did forward your email to my BMC support person and they wrote back the following: I researched Todd’s issue and they were on MT 7.1 no patch and the hot fix they received was rolled into 7.1 p3 So I dont think the fix you supplied here will help us, since

Apt. way to delete foundation data

Hello all, Last month, I did foundation data uploads using ARImport tool. Leter I realized that using DMT for this is the best method. So I want to clean up the data which i did imports through Import tool. which is the best way to delete foundation data, is there any utility/ tool or should I

Re: AIE Primary Key Mapping - Functions Allowed?

Thanks for the suggestions. I have already though of this option, but unfortunately I don't think we have the option of modifying the source views. My other idea is to dump the data into a staging table in ARS, have filters modify the data and then import the cleaned data. Just seems to me that

Re: Apt. way to delete foundation data

Raj, You can do this a couple different ways, depending on which data objects you want to reload. You CAN delete foundation data by hand but you need to watch out for dependent forms that get populated by workflow but don't cascade delete. I don't have my notes nearby from when I did this before

Flashboard Load Time

Hi Listers, Can you give me a feedback on how long does it usually take for a Flashboard (Incident Management) to Load? My client says it takes her 2.5 minutes to do the initial load, after that is 5 seconds. Some other users report a faster load time. Any factors affecting this

Re: Flashboard Load Time

The Flashboard is actually a Data Visualization Field. So, this is actually running on the mid-tier. Depending on where the user is located with respect to the mid-tier (geographically close or farther away) will probably make a difference. Also, the IE settings (assuming that is the default

Re: Apt. way to delete foundation data

Thank you Charles for your reply. I will see if i have the database backup , may be as you mentioned , I could just restore the old one. Thanks, Raj On Aug 20, 11:54 am, Charles Baldi charles.ba...@gmail.com wrote: Raj, You can do this a couple different ways, depending on which data objects

Re: Service Desk 7.x...no longer has mini Change, Asset functionality?

Dsdd Sent from my Verizon Wireless BlackBerry -Original Message- From: Ray T. cool.deve...@gmail.com Date: Tue, 18 Aug 2009 17:29:44 To: arslist@ARSLIST.ORG Subject: Re: Service Desk 7.x...no longer has mini Change, Asset functionality? Doug, Thank you for the insight.

Re: Flashboard Load Time

Hi Shyam, What could be a setting in IE that can cause some delay? Thanks for your initial feedback. Tina Shyam Attavar wrote: The Flashboard is actually a Data Visualization Field. So, this is actually running on the mid-tier. Depending on where the user is located with respect to

Re: Apt. way to delete foundation data

Develop a script to truncate table table name; for all foundation data T, H and B tables and reset ther corresponding nextid values to 1. That would be the fastest way. Going to each form and deleting would amount to requesting delete action through the AR System API layer and would not be the

Re: AIE Primary Key Mapping - Functions Allowed?

This data is going into the Product Catalog. Now that I think about it -- this might work as the second record will error out and not get inserted as AR will see it as a duplicate. While not a clean solution (will see a bunch of errors in the import due to the failed insert of duplicates) it might

Re: Apt. way to delete foundation data

Hi Joe, When I have done this it was not too painful. There were not too many dependencies on delete, except for maybe Company. And loading the same info back in tends to highlight things that were not cleaned up. This was useful for us when validating the data load templates we were using.

Re: Flashboard Load Time

Flashboards is IE - and if you have a proxy or isa server is slows stuff down, but also.. Mid-tier OOB is slow in general, and should be tweaked in the memory / heap area. I have seen extreamly fast responses in the past with this being changed. Just a thought... If your system has the ram to work

Functional Group usage (long post)

Hello Listers, ARS 7.1 patch 4 MS SQL 2005 MS 2003 Enterprise SP2 I am trying to nail down a method to using functional groupings for users. We have 4 functional groups for an application. CustService (CS), Tech, Logistics(Log) and Maintainer The first three deal with handling customer requests.

Remedy API and gcc on Redhat Linux

Good afternoon: I tried to compile the out-of-the-box program 'driver'. It compiled but would not link. When I asked BMC I was informed my copy of gcc (3.4.6) is too old and I need to upgrade to 4.4.1. I downloaded 4.4.1 today but it looks like I need to build the gcc compiler!?! This

Re: Remedy API and gcc on Redhat Linux

Building the compiler is actually not that difficult. You just need to make sure that you get your options right when you run the configure command that generates the Makefiles (e.g., where to install it, what modules - compilers - to include with it, etc.). Once you determine what options

Remedy Email Error : Client does not have permissions to send as this sender

Hello All, I getting the following error : Client does not have permissions to send as this sender in Remedy Email Engine. Does anybody know, what could be the reason. Thanks, Raj ___ UNSUBSCRIBE or access

Re: Remedy Email Error : Client does not have permissions to send as this sender

I think it means that the login that the Remedy Email Engine uses to login to your email server does not have rights to send emails. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raj Sent: Thursday, August 20,

Re: Remedy Email Error : Client does not have permissions to send as this sender

It sounds more like you're logging into the mail server with an account that's different than what you've specified as the sender e-mail address in your mailbox configuration. For example, if you're logging into an Exchange server as serveraccount, but you've got the From address in Remedy

Re: Workflow Documentation 7.1

** I am routinely running arinside against a Remedy ARS 7.1 server running the full ITSM 7.03 suite, Kinetic Survey\Request and several custom developed applications.I run it about once a month and have not had any issues with it. The only time I have had an issue, is when I tried to run it

Re: ARERR 9351 - Need Help

** I have just applied the file. I need to wait till tomorrow to get any feed back.I will post results.Bruce-Original Message- From: Rich Gustavson Sent: Aug 20, 2009 1:20 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 9351 - Need Help ** Todd, Thanks for the

Re: Functional Group usage (long post)

If I'm understand you correctly, and you're primarily wondering about how to give Maintainers the ability to move people into and out of the four groups, this may not be too difficult. If you use filters to update the User form (you shouldn't have to have anyone update the Group form, since

Re: Workflow Documentation 7.1

Bruce, if you would like these features, please open them as enhancement requests...:) Good to know that it runs against the entire ITSM suite with the right memory configuration. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk

Re: Workflow Documentation 7.1

I still use the ARSDocumenter perl script to document my 7.1 system. To search the documentation I just do a standard Windows search against the directory putting my keyword(s) into the word or phrase in the file field. Fred -Original Message- From: Action Request System discussion

Re: Remedy Email Error : Client does not have permissions to send as this sender

Thank you for your reply guys. After making the necessary changes what you guys suggested, Now i am getting different error message. com.sun.mail.pop3store protocolconnect severe: connect failed; nested exception is : java.net.connectexception: connection refused: connect

Re: Remedy Email Error : Client does not have permissions to send as this sender

What changes did you make? It sounds like it can't connect to the mail server. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Thursday, August 20, 2009 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Email Error : Client does

Re: Remedy Email Error : Client does not have permissions to send as this sender

Maybe a network issue, between the arsystem box and mail server. hbr On Thu, Aug 20, 2009 at 7:11 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** What changes did you make? It sounds like it can’t connect to the mail server. Lyle *From:* Action Request System discussion

Re: Remedy Email Error : Client does not have permissions to send as this sender

changed the sender email address to remed...@, And in the exchange server, the username for remedy is RemedySA. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Thursday, August 20, 2009 5:15

Malloc error during migration

Hi All, So, I added a couple new fields (a trim text field and an integer field) to the HPD:Help Desk form and am trying to migrate it from our development environment to our test environment. The migration is failing on creating those two fields with the following errors: Type

Re: Remedy Email Error : Client does not have permissions to send as this sender

I'm not sure your change has anything to do with this. Looking closer at the error, it looks like it's failing while connecting to a POP3 server. Do you have an incoming mailbox configured using POP3? If so, I would validate your configuration settings to make sure that you're going to the

Re: Remedy Email Error : Client does not have permissions to send as this sender

There is a incoming mailbox setup using POP3 but it is disabled. Again, I got the same error message as earlier : saying: client does not have permissions to send as this sender. I don't know why I am getting this again. Also, I have a questions , does it has something to do with login

Re: Remedy API and gcc on Redhat Linux

I'm not sure why you would need 4.4.1. Why don't you post the compiler/linker output and the build options. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this