It seems that Frank is right and the ability to order fields in a
notify action via a special view is a little known new feature in 7.0
and later.
Here is an excerpt from the workflow objects 7.5 guide.
*
By default, the order of fields included in an email
Actually, this feature has been around since 6.3, maybe earlier.
On Wed, Dec 2, 2009 at 11:16 AM, Rod Harris r...@smapps.com.au wrote:
It seems that Frank is right and the ability to order fields in a
notify action via a special view is a little known new feature in 7.0
and later.
Here is
Guys, he's on v6.
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rod Harris
Sent: 02 December 2009 8:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: fields orderer in emails notifications
It seems that Frank is right and
**
yes absolutely.
And even though this is a requirement for our upgrade to 7.5, which
will occur sometime next year, I have to implement this for our new
application built in 6.00.01
So keeping in mind this release, could somebody please confirm what I
understood:
- I got 2 choices:
1-
Please test the ARNotification view on your 6.0.1 server - you may be
pleasantly surprised.
Mark Walters
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is
Mark,
It has been a while since I looked at this specific detail of how ARS
work flow deals with diary fields. So I am working from memory and it
is a bit crusty...
I think
If the user updates the field with a new entry then only the new
entry is sent in the Push action.
If the user does
I found a ref to the view in the v5.1 Dev_AR_Apps_Basic_English.pdf
on page 498.
To guarantee the order of fields in a notification, you can create a
special view named ARNotification. Make sure that you exclude any page
fields from this view, which uses the zig-zag pattern described above
for
**
like Carey I found the reference to that view in my doc for 6.01 too.
But then I must be doing somehting wrong because it doesn't work for me
i.e I still get the previous order: "Originator" before "CC list"
before "Packages" but before "Modules".
Here is basically what I got:
- the famous
Joe,
Sounds like an Access bug to me. (Can an application crashing ever be
anything else? :) )
However, if I might make a suggestion
Create a table (Company_by_email) with two columns (Email_address,
Company_Name) that you can do this kind of match against. This design
will scale better and
Or just push the TR.Diary value
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
tel +44 1494 468980
mobile +44 7710 377761
email david.sand...@westoverconsulting.co.uk
web http://www.westoverconsulting.co.uk
-Original Message-
From:
Hi all,
To guarantee the order of fields in a notification, you can create a special
view named ARNotification. (Make sure that you exclude any page fields from this
view.) Otherwise, notifications default to the default view. If there is no
default view, the first view listed is used.
Daniel
Siriche,
I do not know that I have ever seen this in the docs... So I am
guessing at this...
But maybe the Email Engine needs to be restarted after the view was
added to the form?
Maybe ( just maybe ) the Email Engine has a cache of the form that
does not include the view and it is not
I can't believe it ... that doesn't make sense to me ... maybe the whole
server itself but that sounds even worse ... there must be another
reason ...
or?
Carey Matthew Black wrote:
Siriche,
I do not know that I have ever seen this in the docs... So I am
guessing at this...
But maybe
Hello Listers,
I'm probably doing something wrong but I can't figure it out
I created an Active Link to trigger a Service filter which in turn
will trigger a filter guide.
The AL will pass input parameters to the filter and receive an
output upon completion.
The
Victor,
I recently experienced something very similarthen I noticed that the
filter actions were occurring earlier in the log than the AL action calling
itjust a thought.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Victor
I restarted both the server and the email engine ... still the same ...
Carey Matthew Black wrote:
Siriche,
I do not know that I have ever seen this in the docs... So I am
guessing at this...
But maybe the Email Engine needs to be restarted after the view was
added to the form?
Maybe ( just
Chack that you have spelled the view name correctly - ARNotification. No
spaces, and the correct capitalization.
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
tel +44 1494 468980
mobile +44 7710 377761
email
**
it is the exact Label of my view : "ARNotification"
the type is: "Standard (Recommended)"
and the Master flag is set to "False"
Any other idea or help?
David Sanders wrote:
Chack that you have spelled the view name correctly - ARNotification. No
spaces, and the correct
Also on that view it is best to just put the fields straight down in a single
column and then do Form - Current View - Set Tab Order and Restore Default.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Sanders
Sent:
There you go. Got another 0 back
Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com
-Original Message-
Classification: UNCLASSIFIED
Caveats: NONE
Good morning all,
We're working on implementing Knowledge Management 7.5 in our
environment. Does anyone have a list of questions they used in their
own implementation when coming up with functional requirements. I know
there are any number of ways
Here was the problem:
Some new parameters were added for patch 008 and higher.
I do see an error in the log that is a known issue:
SEVERE: 2
java.lang.ArrayIndexOutOfBoundsException: 2
Problem
Email throws following exception when processing over 2M bytes of outgoing body
content messages.
Is there a way to change the display font in a diary field without
messing up every form in my system?
This is an email I got from one of my users:
Is there any way I can tell remedy to use a monospaced font in the Work
Log when displaying on the screen? It does use a monospaced font when
I entered this as an RFE to BMC about 2 years ago. Last I looked, the
status of the RFE was Slated for future release.
Tim Powell
On Wed, 2009-12-02 at 11:04 -0600, Sanford, Claire wrote:
**
Is there a way to change the display font in a diary field without
messing up every form in my
Thank you LJ,
Looking at the AL and filter logs it seems that the AL is not
waiting for the filters to complete before getting the output ...??
Can this be changed?
On Wed 02/12/09 15:34 , LJ Longwing lj.longw...@gmail.com sent:
** Victor, I recently experienced something
I think this could be done in the v7.1 Mid-Tier with a custom CSS for the field.
I also think the v6.3's Mid-Tier could also be customized (with more
effort, but in a similar way) too.
However for the User Tool I think we are out of luck for the kind of
specific (single field) font change.
NoI think it's an issue of the client side logs just being out of
sync...not an actual out of sync scenario
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Victor Olufowobi
Sent: Wednesday, December 02, 2009 10:35 AM
To:
Please Guys,
This is moot. The AL fires the filters. They do not magically fire just
before the AL causes them to. It is just the placement in the client log
that is in error. If you check the server logs you will see the SQL that
the client must do to get the AL info in the right order.
Here is the latest on the RFE:
Regarding: RFE0009445, at 2/3/2009 2:58:05 PM, created by x
Hi ,
We have reevaluated this RFE and since it's been outstanding for a long
time, we feel that this RFE won't be practical for us to implement now.
***
So I guess I
I will be out of the office starting 02.12.2009 and will not return until
03.12.2009.
I will work on your email after my return.
Have a great day,
Robert
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Thanks Frederick. I thought maybe that was the problem, but there were
some hoops to jump through before I could get access to the install
files, and I didn't really want to go through those hoops at that
time. It's better that I did so. The re-install did the trick.
On Thu, Nov 26, 2009 at 10:08
Delete the view. Check the vui table in the database that it has no references
to a view by that name in the database for that table. Then recreate the view.
Check to see if that helps.
Joe
From: Remedy Maniac remedy.man...@googlemail.com
To:
I just went through this with BMC. I made a custom class (based on
Computer System) and after the cmdb2asset process, ended up with a
custom form, but 5 of the supporting tables were corrupt.
The tech claimed that the problem may have been caused by having the
Admin Tool open when running
If they had a previously run system to do something similar you will need to
consider migration. I remember trying to migrate files from another KB system a
couple of years ago as Remedy KB docs.
Scope related questions important too - what goes in what stays out what gets
public what stays
Hello Listers,
I have a couple of questions regarding ITSM notifications that I'm sure ya'll
can help.
Let's get the system specs out of the way:
ARS 7.1 Patch 7 (including APR, EE, AE, MT)
ITSM 7.0.03 P6
SQL 2005
First question: I'd like to know which are the filters that trigger these tags.
I
The 390600 : The file specified for a form does not hold a form
definition (ARERR 400) error blocked arserverd from starting arforkd.
Apparently one or more.def files distributed in patch 7 for
Solaris/Sybase were corrupt. I copied over the Windows files and got
past the arerr 400, and arforkd
Anyone know the fix? ARS 7.1 patch 7. Solaris 10. Sybase 12.5.3.
Thanks, Jim O'Hara
2009-12-02 16:15:43,451 ERROR [main] com.bmc.arsys.pluginsvr.plugins.g
(?:?) - An error has occurred while loading a plug-in. Plugin:
SAMPLE.AREA
java.util.zip.ZipException: error in opening zip file
at
Before you go starting hunting through code I would suggest you check form
NTE:CFG-Notifications Events form. This form allows you to turn on and off
group and individual level notifications.
On Thu, Dec 3, 2009 at 2:53 AM, Martinez, Marcelo A marc...@cpchem.comwrote:
**
Hello Listers,
I
Dear Listers,
We are seeing an issue with the AIE process dying from time to time and we
would like to add this to armonitor.conf, so that the process can be restarted
without any manual intervention. We are currently running only a single
instance of AIE on the same box running AR Server. I
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