Re: Need Help Stripping Single Quotes out of a Pager Notification

2012-05-23 Thread Misi Mladoniczky
Hi, You can easily remove single quotes, but will that be enough to solve your problem? LEFT(REPLACE($z1D Translation Text$, ', ), 128) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not

Fwd: I need a help in some scenario

2012-05-23 Thread Abhay Somani
-- Forwarded message -- From: Abhay Somani remedy.ab...@gmail.com Date: Fri, May 18, 2012 at 8:55 PM Subject: I need a help in some scenario To: arslist@arslist.org Hello All, I need a help in some scenario (List below) ..I want to know that What should we take as 1st step

Re: I need a help in some scenario

2012-05-23 Thread Jose Huerta
Version, S.O.? What diagnostic have you made? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca

Re: I need a help in some scenario

2012-05-23 Thread Abhay Somani
Verision is 7.6.03 On Wed, May 23, 2012 at 1:02 PM, Jose Huerta jose.hue...@sm2baleares.eswrote: ** Version, S.O.? What diagnostic have you made? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2

Configuring Mid-tier for a server group

2012-05-23 Thread Jose Huerta
Hi listers, I'm with ARS and midtier 7.5. I have two ARS servers named: a1.contoso.es a2.contoso.es balanced both under address ars.contoso.es I have mid-tier configured only with server ars.contoso.es. But sometimes I want to access to one specific server, for instance when setting ARS

Re: I need a help in some scenario

2012-05-23 Thread Misi Mladoniczky
Hi, That was not much to go on... What I can suggest is logging, logging, logging. Turn on API/ESCL/FLTR/SQL into one log file. Turn on Plugin logging. Check the logs. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award

Re: I need a help in some scenario

2012-05-23 Thread Jose Huerta
And also a bit more information about your system. How many servers, S.O., Hardware... How is CPU and Memory consumption on servers?. After a reboot the system starts going slow, or it start after a time of use? etc. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24

Re: JOB: Lead AR System Product Manager - India (Pune)

2012-05-23 Thread richard....@bwc.state.oh.us
Hot hot does it get there during the warm season? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, May 22, 2012 8:57 PM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** I will add that

Re: Product Catalog

2012-05-23 Thread Vedak, Rahul
Hi Kathy, The new PC content is compatible with following CMDB versions - 7.6.03 P1, 7.6.04, 7.6.04 SP1 and 7.6.04 SP2. For each version there is a ‘pre-requisite’ patch that must be applied before installing PC content update. I’ll try to simplify the process below, · Scenario 1 -

Re: Reporting Integration with BMC Remedy

2012-05-23 Thread Rodriguez, Rafael J x23718
Thanks Dave, we are looking to replace our current Business Objects environment as the company had adapted IBM Cognos as a standard and wanted to see if anyone had been able to leverage this and or had any issues converting their existing reports into Cognos reports. Rafael Rodriguez Manager

Re: JOB: Lead AR System Product Manager - India (Pune)

2012-05-23 Thread Rajesh Nair
ye,, it goes upto 38 in summer On Wed, May 23, 2012 at 5:07 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** Hot hot does it get there during the warm season? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Axton

Re: JOB: Lead AR System Product Manager - India (Pune)

2012-05-23 Thread richard....@bwc.state.oh.us
That's about 100 F..thought it got a lot hotter than that...hmmm From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, May 23, 2012 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager -

Re: Product Catalog

2012-05-23 Thread richard....@bwc.state.oh.us
o Next, apply Product catalog update 2012-Apr-1 You don’t need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries Huh? I’m confused. Why apply the April patch if there’s a July patch available?

Re: JOB: Lead AR System Product Manager - India (Pune)

2012-05-23 Thread Shellman, David
It looks like Pune experiences the hottest part of the year in April/May. What we think of the hot season in the US is the monsoon season which keeps the temperatures down. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]

Re: Product Catalog

2012-05-23 Thread Shellman, David
I think the statement is saying the July patch, which is not available yet, will be cumulative. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, May 23, 2012 7:54 AM

Re: JOB: Lead AR System Product Manager - India (Pune)

2012-05-23 Thread Binay Kumar
Pune is in Maharashtra and Misal Pav and Wada Pav are the known snacks. Some people also call wada pav as Indian Burger. Regards, Binay From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 23, 2012 5:54 PM To:

Re: Differences of configuration between development and production servers

2012-05-23 Thread Grooms, Frederick W
It really depends on your platform and hardware Using Linux the only difference I have between Dev, Test, and Prod is - Dev = I have Allow Unqualified Searches and Record Object Relationships All systems have full logging enabled (on the same group settings without buffering) with no effect on

Re: JOB: Lead AR System Product Manager - India (Pune)

2012-05-23 Thread saurav suman
** Its hot and around 40C during afternoon but gets relatively cold during the evening and is the best time to enjoy Misal Pav at Bedekar Misal Saurav S On Wednesday 23 May 2012 05:54 PM, Shellman, David wrote: ** It looks like Pune experiences the hottest part of the year in April/May.

Re: JOB: Lead AR System Product Manager - India (Pune)

2012-05-23 Thread Dhananjay Deshpande
Axton.. Seems like you have really enjoyed the Pune.. :) It matches to the exact description of it and the way any true Punekar (Pune Citizen) will describe it.. :) Dhananjay From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday,

Re: Product Catalog

2012-05-23 Thread richard....@bwc.state.oh.us
Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 23,

Re: Differences of configuration between development and production servers

2012-05-23 Thread Misi Mladoniczky
Hi, Don't forget to mention RRR|ConfDiff to compare your settings: https://www.rrr.se/cgi/tools/main#rrrConfDiff Very simple! Very useful! Take a backup of your ar.cfg before an upgrade, and check to see if the installer changed something... Best Regards - Misi, RRR AB,

Re: Need Help Stripping Single Quotes out of a Pager Notification

2012-05-23 Thread Roberts, Chas
If the message is short (=128) leave it alone and it works, right? If the message is too long and will be truncated, truncate to 127 and add a single ' thus closing the truncated subset... Hope this may help you? Chas From: Action Request System discussion list(ARSList)

Re: Need Help Stripping Single Quotes out of a Pager Notification

2012-05-23 Thread Roberts, Chas
If the message is short (=128) leave it alone and it works, right? If the message is too long and will be truncated, truncate to 127 and add a single ' thus closing the truncated subset... Hope this may help you? Chas From: Action Request System discussion list(ARSList)

Re: Need Help Stripping Single Quotes out of a Pager Notification

2012-05-23 Thread Chas Roberts
If the message is short (=128) leave it alone and it works, right? If the message is too long and will be truncated, truncate to 127 and add a single ‘ thus closing the truncated subset… Hope this may help you? Chas

Re: Lead AR System Product Manager - India (Pune)

2012-05-23 Thread Joe Martin D'Souza
I have lived in Bombay (now Mumbai to many) most of my youth, and yes it does tend to get very hot there. But its an almost tolerable hot, where you can still do things outdoors. Its never too hot that you just can’t be outdoors unless you are the type that cannot handle more than 86 F (which

Re: Need Help Stripping Single Quotes out of a Pager Notification

2012-05-23 Thread Shellman, David
Chas, FYI. The list has gotten all three of your messges. Dave On May 23, 2012, at 10:10 AM, Chas Roberts crobe...@rivcoit.org wrote: If the message is short (=128) leave it alone and it works, right? If the message is too long and will be truncated, truncate to 127 and add a single ‘

Mid Tier Start / Stop Services

2012-05-23 Thread Koyb P. Liabt
Hi, It has been a long time, and I forgot how to start/stop the Mid Tier services. Do I start / stop the services in the configuration tool ? or by selecting the Apache Tomcat service and stopping it? I looked in the Mid Tier guide and it was showing me how to manually stop the

Re: Mid Tier Start / Stop Services

2012-05-23 Thread Cecil, Ken
The Tomcat service Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Wednesday, May 23, 2012 10:30 AM To: arslist@ARSLIST.ORG Subject: Mid Tier Start / Stop Services ** Hi, It has been a long time, and I forgot how to

Re: Need Help Stripping Single Quotes out of a Pager Notification

2012-05-23 Thread Joe Martin D'Souza
Jase, Have you tried putting the whole command in a Display Only field, and then use the set field process action to run it? That way if the process returns a error code, you would even be able to track success or failure of the process action.. Joe From: Jase Brandon Sent: Tuesday, May

Web-API Certification Error

2012-05-23 Thread Tommy Morris
I am trying to register an external API that resides in a secured server. However the cert is a self-signed cert so I receive an error on the registration attempt. Is there a setting in the Remedy Web Service Registry where I can tell it to ignore certification errors or another work around?

Re: Configuring Mid-tier for a server group

2012-05-23 Thread Lyle Taylor
With our set up, we can do that in a slightly round-about way. We’ve got 2 mid-tier servers and 2 AR servers. They both behind a load balancer. midtier.foo.bar (lb) midtier1.foo.bar midtier2.foo.bar ars.foo.bar (lb) ars1.foo.bar (first server in group) ars2.foo.bar (second server in group)

ITSM 7.6.04 - Generic Categorization

2012-05-23 Thread Sanford, Claire
I need to wholesale replace a large part of my Resolution Categorization. I have tried several times to get the Data Management Tool to do my work for me. I've followed all the step and it never works. This package is so bloated. It needs some Midol! I have tried loading my data directly

Using ITSM Support Groups with AR System Roles

2012-05-23 Thread Mark Lyndle Johnson
My organization has been running Remedy AR Server for a very long time solely using custom in-house built forms and applications. We're transitioning to ITSM for our main ticketing forms and keeping some of our self-built custom forms. I set up a 7.6.04 SP 2 ITSM server and have migrated our

Re: Lead AR System Product Manager - India (Pune)

2012-05-23 Thread Axton
The hill stations are nice to get away from the city. I visited Mahabaleshwar at the beginning of the monsoon season, when the rains were starting in Mumbai, and the waterfalls are something to behold. On Wed, May 23, 2012 at 9:11 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** I have

Re: Lead AR System Product Manager - India (Pune)

2012-05-23 Thread Joe Martin D'Souza
You’re bringing back old memories.. Lonavala and Mahabaleshwar are not too far away from each other and you’re right.. The waterfalls there are awesome.. Monsoons are actually the best times to visit these places if you are going just to take in the scenery. These places look so good in the

Re: Configuring Mid-tier for a server group

2012-05-23 Thread Jose Huerta
It's a good point.Really solves the problem of configuring both servers from mid-tiers. But if midtier 2 starts having problems I don't know if the problem comes form midtier 2 or ARS 2. Any other idea? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07

Re: Using ITSM Support Groups with AR System Roles

2012-05-23 Thread Nancy Tietz
Hi - This is my take on it. With ITSM, the AR User form and AR Group form are not generally needed. They don't have enough information. The People form on ITSM (Administrator Console Application Administration Console People-View) is the one that has people associated with the Support Group

Re: Configuring Mid-tier for a server group

2012-05-23 Thread Sabyson Fernandes
** Jose,You can restrict the entry points on the application list field by using a reserved field called AppSubset - field id 1576. This field can control and display a subset of servers and applications that are displayed on your home page. It is documented in the form and application object

Re: ITSM 7.6.04 - Generic Categorization

2012-05-23 Thread Nancy Tietz
ARUtilities is not expensive at all! I have used their SQL and it is very helpful. Or, depending on which database (Oracle, DB2, MS Sql Server...) the product is on, perhaps you could use your Db tool. For example for Oracle, use the SQL Developer. There is also a quick way to update fields via

OT: Using ITSM Workflow to Manage Custom Apps (was Using ITSM Support Groups with AR System Roles)

2012-05-23 Thread Jason Miller
Mark mentions adding existing custom applications to new ITSM environment. We will be in the same situation as we continue to replace our older system in phases. Some of our apps do not have an ITSM equivalent and will still be needed. There was some discussion earlier in May around People

Re: Configuring Mid-tier for a server group

2012-05-23 Thread Jose Huerta
Great! This solution is even better as expected! Thanks a lot. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca

Re: ITSM 7.6.04 - Generic Categorization

2012-05-23 Thread Sanford, Claire
I have ARUtilities!! I can't live without it, I didn't know I could use it for that! I will give it a try! Believe me, I am using the User tool! I will shed a lot of tears when it goes away! Thank you! Claire -Original Message- From: Action Request System discussion list(ARSList)

Re: Need Help Stripping Single Quotes out of a Pager Notification

2012-05-23 Thread Roberts, Chas
Dave, Sorry for the listserver issues. Chas -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 23, 2012 7:13 AM To: arslist@ARSLIST.ORG Subject: Re: Need Help Stripping Single Quotes out

Re: Need Help Stripping Single Quotes out of a Pager Notification

2012-05-23 Thread Shellman, David
Not a problem and I apologize for the short reply. It didn't come actoss the way I intended. I figured you were not seeing the posts. I just wanted to make sure you knew they were coming through. Dave On May 23, 2012, at 2:13 PM, Roberts, Chas crobe...@rivcoit.org wrote: Dave, Sorry

Remedy to IBM Cast Iron

2012-05-23 Thread Brittain, Mark
Hi All, What I need to do: When a record in Remedy is updated I need to send the update to Cast Iron. Cast Iron then populates the information into an XML document and then sends it to a distant (non-Remedy_ server). One approach would be to use a Notify Filter to send an email to a mailbox,

Re: Remedy to IBM Cast Iron

2012-05-23 Thread Goodall, Andrew C
Can you make a web service call to Cast Iron? If so, just create a Filter with a SET Fields Action to a WebService. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request

Re: Remedy to IBM Cast Iron

2012-05-23 Thread Brittain, Mark
Hi Andrew, I tried our suggestion and I am getting the following error. ARERR [9130] An exception occurred from the WebService class : ; nested exception is: java.net.ConnectException: Connection refused Any idea what this error is about? Thanks Mark From: Action Request

Re: Need Help Stripping Single Quotes out of a Pager Notification

2012-05-23 Thread Jase Brandon
Hello Gents, My apologies for the slow response to your replies. They are all much appreciated. Turns out... all I needed to do was use the LEFT(REPLACE function Misi sent me... I couldn't remember the syntax. Issue Resolved. Thanks to All! :-) Jase On Wed, May 23, 2012 at 10:40 AM, Joe Martin

Re: Remedy to IBM Cast Iron

2012-05-23 Thread Goodall, Andrew C
Mark, As it states the connection was refused, usually because the ARS Server cannot communicate with the specified WSDL. Which could be for many reasons: -server not up -target web service not up -target port not open -firewall block -incorrect authentication, if not anonymous Can

Re: Differences of configuration between development and production servers

2012-05-23 Thread Jason Miller
I like to have Object Modification Log enabled on production as well. It helps to research unauthorized changes. I also keep the Save Definition Files turned on in production in case we need to backout that unauthorized changes. I usually create a group for client side logging for all

Re: Mid Tier Start / Stop Services

2012-05-23 Thread Lou
You stop the Apache Tomcat Service. P On May 23, 2012, at 10:29 AM, Koyb P. Liabt tekkyto...@aol.com wrote: ** Hi, It has been a long time, and I forgot how to start/stop the Mid Tier services. Do I start / stop the services in the configuration tool ? or by selecting the Apache

Re: Lead AR System Product Manager - India (Pune)

2012-05-23 Thread Rajesh Nair
Just visited mahableshwar a couple of week back with ma wife and kid, since it high season you find this place a bit costly, not that costly to burn your pocket. Climate was pleasant somewhat around 20-25 at noon and 10-15 in night which as compared to the city which is around 35-38 during high