Re: [asterisk-users] implementing call center using asterisk

Le 2016-06-22 12:47, Goke Aruna a écrit : hello all, I am looking for an implementation of a 10 man call center. low cost license or GPL will be preferred. I will be glad for your help. Regards Hello Goke, XiVO has call center features (it's GPL) :

Re: [asterisk-users] implementing call center using asterisk

Thanks Carlos, Have you used any of them? Regards On Wed, Jun 22, 2016 at 6:32 PM, Carlos Rojas wrote: > Hi > > You can use, gnudialer, vicidial, goautodial. > > > > > On Wed, Jun 22, 2016 at 12:47 PM, Goke Aruna wrote: >> >> hello all, >> I am looking for

Re: [asterisk-users] implementing call center using asterisk

Hi You can use, gnudialer, vicidial, goautodial. On Wed, Jun 22, 2016 at 12:47 PM, Goke Aruna wrote: > hello all, > I am looking for an implementation of a 10 man call center. low cost > license or GPL will be preferred. > I will be glad for your help. > Regards > > -- >

[asterisk-users] implementing call center using asterisk

hello all, I am looking for an implementation of a 10 man call center. low cost license or GPL will be preferred. I will be glad for your help. Regards -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com --

Re: [asterisk-users] Collaboration Call Center Integrated with Asterisk web and email

A number of call-centers I see use the pause codes in Asterisk to mark different types of activities, like answering to email or IM. It's not much, but easy to implement. l. 2012/3/27 bilal ghayyad bilmar...@yahoo.com Hi All; Is there a collaboration contact center (hope to be open source)

[asterisk-users] Collaboration Call Center Integrated with Asterisk web and email

Hi All; Is there a collaboration contact center (hope to be open source) Integrated with Asterisk (hope with vicidial), so the agent will be able to receive chat or emails sessions and deal with the customer. If the agent in a call with the customer, then he will not get chat session. Is there

[asterisk-users] Asternic Call Center and Asterisk 1.4 Queues

Hi All, I'm testing the Asterinic Call Center Queue Log Analizer. Working ok except for realtime monitoring. The page updates queue summary and calls waiting, but not Agent status. When an agent is (busy) in [asterisk queue show], the 'state' of the agent in agent status on the web page does

[asterisk-users] Remote Call Center Agents and Asterisk?

Anyone using Asterisk in a Call Center environment? And more importantly is anyone supporting home based remote call center agents with an Asterisk backend? My experience with Asterisk is limited, however I have set it up and installed it previously and had it working for home usage and for

Re: [asterisk-users] Remote Call Center Agents and Asterisk?

On Feb 1, 2008 10:33 AM, d4rk f1br [EMAIL PROTECTED] wrote: Anyone using Asterisk in a Call Center environment? And more importantly is anyone supporting home based remote call center agents with an Asterisk backend? My experience with Asterisk is limited, however I have set it up and

Re: [asterisk-users] Remote Call Center Agents and Asterisk?

On Feb 1, 2008 10:33 AM, d4rk f1br [EMAIL PROTECTED] wrote: Anyone using Asterisk in a Call Center environment? And more importantly is anyone supporting home based remote call center agents with an Asterisk backend? My experience with Asterisk is limited, however I have set it up and

Re: [asterisk-users] Remote Call Center Agents and Asterisk?

Hello Steve, You are right on track and this is also what we have done with pretty good results. Of course now with Flex/Air there are a number of ways to enhance the service for the Customer/Agent Ed Mail: edpimentl[at]gmail.com Voip: edpimentl [SKype | GoogleTalk ] http://agileoss.com

[asterisk-users] Re: Call center manager for Asterisk (Release 0.3)

just to let you know that i've started a mailing list on sourceforge [EMAIL PROTECTED] You can subscribe here https://lists.sourceforge.net/lists/listinfo/ccmanager-users Other news regarding ccmanager will be posted on this mailing list, i invite interested people to subscribe. Thanks On

[asterisk-users] Mini call center only 15 seats fxs to sip suggestion

Hi, I looking for an affordable (maybe used) FXS to SIP media gateway (or another method) to be deployed in a mini call center. The final user already has analog phones and a cabling setup in place. The cheap gateway will send and receive SIP traffic to an asterisk box that is already in place

Re: [Asterisk-Users] Multitenant Call Center Setup

Hello Waldo, if you use AddQueueMember plus a fake queue_log registration, you can tell who the agent was, not just from what terminal she was connecting from. It is then possible to report who was available at a certain time, or see agents logging on and off, going to pause, measuring the

Re: [Asterisk-Users] Multitenant Call Center Setup

Lenz, Thanks for the response. I agree with you. However, I have a couple of questions: 1) How to do a fake queue_log registration 2) One of the needs I have is to be able to generate the calls received or made by an agent in real time. I figured I could do this by querying the CDR, but

Re: [Asterisk-Users] Multitenant Call Center Setup

Hi Waldo, about how to create fake queue_log entries, the answer is quite simple: see http://www.oinko.net/astrecipes/index.php?n=100 I instead doubt that you can use the CDR for real-time logging, as CDR data usually gets written when the call ends. Of course you can hack with it, but

Re: [Asterisk-Users] Multitenant Call Center Setup

I have played with AddQueueMember and it works great. However, there is one problem that I have and I hope someone can point me in the right direction.My client's agents rotate seats. This means that if I want to track calls by agent, I can't with AddQueueMember. When I look at the CDR, it tells

[Asterisk-Users] Multitenant Call Center Setup

Hi list (again), I have another question which I have not been able to resolve from neither the wiki nor Google. I've been able to configure a multi-tenant setup of asterisk for 2 small call centers with no problem, by simply playing with contexts (which I guess is how everyone else is

Re: [Asterisk-Users] Multitenant Call Center Setup

There isn't a way to do it in agents.conf. That being said though, there are folks that have forgone agents.conf and have used the AddQueueMember and RemoveQueueMember commands via both the dial plan and manager interfaces to work their own agents approach that certainly could be designed to

Re: [Asterisk-Users] Multitenant Call Center Setup

BJ,Thanks for the prompt response. Both my clients work by using the AgentCallBackLogin so that * can send queued calls to them regardless of which SIP phone they're sitting on (sorry I didn't include this in my original email)You mean to say that if I use AddQueueMember, I could do the same and

RE: [Asterisk-Users] Inbound call center - reliability \ scalability with queues

Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Inbound call center - reliability \ scalability with queues For an inbound call center with 4 T1s and 30-50 agents on you would do just fine with a single, one-processor machine. We have handled more than this on a single

RE: [Asterisk-Users] Inbound call center - reliability \ scalabil ity with queues

: Tuesday, May 24, 2005 12:38 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Inbound call center - reliability \ scalability with queues I would say that we would need to be able to scale to the 200+ consecutive call range in the near future (6 months

Re: [Asterisk-Users] Inbound call center - reliability \ scalabil ity with queues

PM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Inbound call center - reliability \ scalability with queues We are wanting to move off of our legacy inter-tel phoneswitch and move to VoIP and asterisk. We are looking for a new PBX because the inter-tel switch is too

RE: [Asterisk-Users] Inbound call center - reliability \ scalabil ity with queues

List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Inbound call center - reliability \ scalabil ity with queues Matt, Are you doing any call recording / monitoring? What percentage? Ilan On 5/23/05, mattf [EMAIL PROTECTED] wrote: For an inbound call center with 4 T1s and 30-50

RE: [Asterisk-Users] Inbound call center - reliability \ scalability with queues

PROTECTED] On Behalf Of mattf Sent: Tuesday, May 24, 2005 11:42 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Inbound call center - reliability \ scalability with queues OK, If you are going to be recording all calls you will need to rethink things

RE: [Asterisk-Users] Inbound call center - reliability \ scalabil ity with queues

Message- From: Warren Smith [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 24, 2005 2:43 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Inbound call center - reliability \ scalability with queues The asterisk machines will not have anything to do

[Asterisk-Users] Inbound call center - reliability \ scalability with queues

We are wanting to move off of our legacy inter-tel phoneswitch and move to VoIP and asterisk. We are looking for a new PBX because the inter-tel switch is too difficult to integrate our existing (and new) software into. We are a technical support center. All our calls currently come in

RE: [Asterisk-Users] Inbound call center - reliability \ scalabil ity with queues

on using? Hope this helps, MATT--- -Original Message- From: Warren Smith [mailto:[EMAIL PROTECTED] Sent: Monday, May 23, 2005 8:12 PM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Inbound call center - reliability \ scalability with queues We are wanting to move off of our

[Asterisk-Users] Simple Call Center Setup?

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I am looking to implement a simple call center with Asterisk and I'm scratching my head trying to work out the best setup. Now the usual dialin / dialout setup I have no problems with. SIP phone on each desk, * acting as the SIP proxy / PSTN gateway.

RE: [Asterisk-Users] Simple Call Center Setup?

This was just discussed yesterday I believe, because I read it. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Zarjazz Sent: Saturday, February 21, 2004 7:36 AM To: [EMAIL PROTECTED] Subject: [Asterisk-Users] Simple Call Center Setup? -BEGIN PGP

Re: [Asterisk-Users] Simple Call Center Setup?

: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Zarjazz Sent: Saturday, February 21, 2004 7:36 AM To: [EMAIL PROTECTED] Subject: [Asterisk-Users] Simple Call Center Setup? I am looking to implement a simple call center with Asterisk and I'm scratching my head trying to work out the best

Re: [Asterisk-Users] Simple Call Center Setup?

, February 21, 2004 4:35 AM Subject: [Asterisk-Users] Simple Call Center Setup? -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I am looking to implement a simple call center with Asterisk and I'm scratching my head trying to work out the best setup. Now the usual dialin / dialout setup I have

Re: [Asterisk-Users] * For Call Center

On Thursday 15 January 2004 12:03 am, [EMAIL PROTECTED] wrote: sounds like one of those pesky auto dialers the simpsons make fun of. It sure does... -- Steve __ You actually need to constantly be alert and willing to handle things, or life

RE: [Asterisk-Users] * For Call Center

the people here on this list as the the cost of a predictive dialer. Thank you and good luck, MATT--- -Original Message- From: empire underground [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 14, 2004 11:08 PM To: [EMAIL PROTECTED] Subject: [Asterisk-Users] * For Call Center Hi Everyone

Re: [Asterisk-Users] * For Call Center

On Thu, 15 Jan 2004, Steve waxed: On Thursday 15 January 2004 12:03 am, [EMAIL PROTECTED] wrote: sounds like one of those pesky auto dialers the simpsons make fun of. It sure does... The AT-5000 was Prof. Frink's first patent, and it was designed to alert children of snow days and such. I

RE: [Asterisk-Users] * For Call Center

On Thu, 15 Jan 2004, mattf waxed: 8's There is a group of Asterisk users that decided to modify the code of Asterisk to try to make it a predictive dialer, called shady_dial I believe, but I haven't heard anything about it lately. http://shadydial.sourceforge.net/ Lots of recent updates

RE: [Asterisk-Users] * For Call Center

Actually he found it in the dumpster after the police threw it out following a bust! Does anyone want to send a dollar to Mr. Happy?! -Original Message- From: C. Maj [mailto:[EMAIL PROTECTED] Sent: Thursday, January 15, 2004 12:40 PM To: [EMAIL PROTECTED] Subject: Re: [Asterisk-Users

[Asterisk-Users] * For Call Center

Hi Everyone ;) I have posted something like this before but yeilded no solid help as of yet. I am new to * and havent even setup a box for it yet as to I have no clue what I should go ahead and buy before wasting a few $k. Im looking to setup * for my office with outbound calling only with

Re: [Asterisk-Users] * For Call Center

sounds like one of those pesky auto dialers the simpsons make fun of. - Original Message - From: empire underground [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, January 14, 2004 11:08 PM Subject: [Asterisk-Users] * For Call Center Hi Everyone ;) I have posted

[Asterisk-Users] re: call center design question

Rich Adamson a écrit : Would like to deploy * in a small help desk environment (five to ten people) using call queues and some sort of CTI interface to pop Remedy screen data in front of the help desk person receiving the call. Data to be popped would be based on CallerID. Anyone doing