Re: [asterisk-users] Queues and penalties

the base code? > > Paddy > > -- > *From:* Leon Wright [mailto:lwri...@corpcloud.com.au] > *Sent:* 30 November 2018 02:17 > *To:* pa...@wizaner.com; asterisk-users@lists.digium.com > *Cc:* johnkinis...@gmail.com > *Subject:* Re: [asterisk-users] Queues and penalties > > Padd

Re: [asterisk-users] Queues and penalties

...@wizaner.com; asterisk-users@lists.digium.com Cc: johnkinis...@gmail.com Subject: Re: [asterisk-users] Queues and penalties Paddy, This appears to be how the queue app works. I ended up patching the queue app: diff --git a/apps/app_queue.c b/apps/app_queue.c index e3a4e22..72072d0 100644 --- a/apps

Re: [asterisk-users] Queues and penalties

shortcoming in app_queue. > > Any ideas, suggestions, anyone want to work with me to sort this ? > > Paddy > > > -- > *From:* John Kiniston [mailto:johnkinis...@gmail.com] > *Sent:* 28 November 2018 21:17 > *To:* pa...@wizaner.com;

Re: [asterisk-users] Queues and penalties

28 November 2018 21:17 To: pa...@wizaner.com; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queues and penalties This should work, How are you defining your timeouts in the queues.conf ? And to verify, in your extensions.conf you are calling Queue with the queue

Re: [asterisk-users] Queues and penalties

This should work, How are you defining your timeouts in the queues.conf ? And to verify, in your extensions.conf you are calling Queue with the queue name and the ruleset to apply from queuerules.conf? On Wed, Nov 28, 2018 at 12:45 PM Paddy Grice wrote: > Hi All > > I have been looking at this

Re: [asterisk-users] Queues - periodic announce while ringing members

Hi, what I did, I mixed the music on hold to have the announce in at a specific time without leaving queue On 25 February 2016 at 16:53, Daniel Chavez wrote: > Ish, > I use the same version of Asterisk on CentOS 6.7. I wonder the same thing. > Hopefully we will find this

Re: [asterisk-users] Queues - periodic announce while ringing members

Ish, I use the same version of Asterisk on CentOS 6.7. I wonder the same thing. Hopefully we will find this out. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live

Re: [asterisk-users] Queues don't follow dialplan if no members are registered

Martin amar...@xes-inc.com wrote: - Original Message - From: John Kiniston johnkinis...@gmail.com To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Tuesday, July 28, 2015 12:12:05 PM Subject: Re: [asterisk-users] Queues don't

Re: [asterisk-users] Queues don't follow dialplan if no members are registered

- Original Message - From: John Kiniston johnkinis...@gmail.com To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Wednesday, July 29, 2015 11:53:13 AM Subject: Re: [asterisk-users] Queues don't follow dialplan if no members

Re: [asterisk-users] Queues don't follow dialplan if no members are registered

- Original Message - From: John Kiniston johnkinis...@gmail.com To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Tuesday, July 28, 2015 12:12:05 PM Subject: Re: [asterisk-users] Queues don't follow dialplan if no members

Re: [asterisk-users] Queues don't follow dialplan if no members are registered

In your queues.conf do you have a leavewhenempty and joinempty set? in queues.conf [myqueue] leavewhenempty = strict joinempty = strict strategy = ringall ringinuse = no On Tue, Jul 28, 2015 at 9:58 AM, Andrew Martin amar...@xes-inc.com wrote: Hello, I am running Asterisk 11 on CentOS 6.x.

Re: [asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

You need to do this when the call connects. If you can do this within a couple of seconds, this is usually good enough to be usable (that's what we do on the QueueMetrics agents pages). Thanks l. 2013/8/3 Timothy Smith timotsm...@gmail.com Hello Folks, I am setting up a call center but we

Re: [asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

Hi, Our queue members are Local channels, thus when dialing the agent, the dialplan will do several stuff including: Set(CALLERID(name)=${CALLERID(name)}:Sales) UserEvent(something,data: ${bunch-of-data-in-some-format}) Dial(SIP/final-agent-phone,timeout,A(Sales)) The UserEvent will be picked

Re: [asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

Dear Mitch, Thank you so much. This partly solves my problem by a great deal, as we'll send a message to the agent immediately on picking the call. As the agents are local SIP channels, I will attempt looking up the caller's name (if it exists in our database) and set it prior to entering the

Re: [asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

Dear Tiago, Thanks for your answer, but I have a few questions. Do you use queues? We are operating a call centre with several queues, so I don't see how we would use the Dial command. When a call comes in, we enter the caller (depending on what options he has selected) into a queue. Do you have

Re: [asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

Hi, You just said you use Local channels. Local channel is a dialplan that has a Dial() to a sip device? We use queues, and have a queue-macro that sends the UserEvent upon bridging the call... On 4 August 2013 16:41, Timothy Smith timotsm...@gmail.com wrote: Dear Tiago, Thanks for your

Re: [asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

We do something very similar. Use the gosub parameter of the Queue application to call a subroutine in the dial plan when the agent answers the call. same =n,Queue(sales,tc,,sub-QueueConnected) [sub-QueueConnected] ; this runs on the agent/member's channel exten =s,1,NoOp() ; whatever

Re: [asterisk-users] Queues and distributed device state over WAN

Oliver wrote: snip Before diving into this, I've got the following question : - let say we have two Asterisk servers A and B, - both are interconnected through PSTN (no SIP trunk) - agent Alice's phone is connected (ie registered) to server A -

Re: [asterisk-users] Queues and distributed device state over WAN

2013/1/25 Alec Davis siva...@paradise.net.nz Oliver wrote: snip Before diving into this, I've got the following question : - let say we have two Asterisk servers A and B, - both are interconnected through PSTN (no SIP trunk) - agent Alice's phone is

Re: [asterisk-users] Queues and distributed device state over WAN

I've not tried to publish device state with XMPP yet but I've discovered this issue https://issues.asterisk.org/jira/browse/ASTERISK-18078 I'm planning to install my XMPP server on the same machine as one asterisk server so hopefully, I won't be hit by the issue above but have you met

Re: [asterisk-users] Queues and distributed device state over WAN

On 01/25/2013 01:59 PM, Alec Davis wrote: I've not tried to publish device state with XMPP yet but I've discovered this issue https://issues.asterisk.org/jira/browse/ASTERISK-18078 I'm planning to install my XMPP server on the same machine as one asterisk server so hopefully, I won't be

Re: [asterisk-users] Queues and distributed device state over WAN

Not that this is an excuse or a valid workaround for everyone, but I believe that issue won't apply if you're using Asterisk 11 and res_xmpp. res_jabber: yup, totally still a problem. Hmm. We're using Asterisk 11, but I still think res_jabber. Why havn't I changed to res_xmpp, I have no

Re: [asterisk-users] Queues and Distinctive Ring with Alert-Info

On 26/11/2012 10:14 AM, Klaverstyn, David C wrote: Hi All, I’m new to Queues and I have created one as follows which seems to work ok. [david-test] strategy = rrmemory timeout = 10 retry = 0 maxlen = 0 announce-frequency = 0 announce-holdtime = no member = SIP/121 member = SIP/122

Re: [asterisk-users] Queues, pickup and transfers

2011/5/5 Olivier oza_4...@yahoo.fr Hi, If my memory serves me right, up to Asterisk 1.6, Queue app internals kept the application from working some other apps such as PickUp. I wonder if such things are possible (and if possible, still keep useful Queue Logs ie logs in which picked up or

Re: [asterisk-users] Queues and Agent penalty - how to go to second best agent when the first does not answer

The Queue() application can automatically pause members who fail to answer; this would be the solution to your problem. With that solution in place, though, the agent will still need to be able to un-pause when they return to their desk, and since that is the case, they really should be

Re: [asterisk-users] Queues and Agent penalty - how to go to second best agent when the first does not answer

I am a little confused as to what the OP wants the system to do? Call the proper agent, but when they don't answer, on the next call, it shouldn't call the same agent? OK, but for how long? 5 minutes? Until they manually unpause (current option as described by Kevin), 30 minutes? Should it

Re: [asterisk-users] Queues and Agent penalty - how to go to second best agent when the first does not answer

Mike wrote: I was hoping to use this Queue not for professional agents in a call center, but for reception. When the receptionist (lowest penalty) is not at the desk, then some junior sales person can pick up those calls. We have our receptionist setup in a front-desk queue that has 2

Re: [asterisk-users] Queues and Agent penalty - how to go to second best agent when the first does not answer

We have our receptionist setup in a front-desk queue that has 2 phones in it. The incoming call rings directly to the phone for 30 seconds, if not answered, plays the, Please wait while we find someone and then drops them into a queue. At this point, it rings the operator phone again and

Re: [asterisk-users] Queues and Agent penalty - how to go to second best agent when the first does not answer

On Feb 3, 2011, at 11:12 AM, Kevin P. Fleming wrote: The Queue() application can automatically pause members who fail to answer; this would be the solution to your problem. With that solution in place, though, the agent will still need to be able to un-pause when they return to their

Re: [asterisk-users] Queues without agent login

Barry, I'm using the Asterisk GUI. When defining a User extension (menu 'user') the only option I have is Is Agent. The SIP extension (11) is automatically created as an agent that needs to log in. In the advanced options I can manually edit queues.conf and change to member=SIP/11. This way of

Re: [asterisk-users] Queues without agent login

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 jonas kellens wrote: Is it possible to make use of queues for incoming calls but to have agents that do not need to log in ? Make the phones members of the queue. In queues.conf: [MY_QUEUE] member = SIP/1234 member = SIP/5678 etc. Barry

Re: [asterisk-users] Queues without agent login

Simply use member=SIP/Tarek member=IAX2/JONAS member=LOCAL/whatever simple and good.. with member=SIP/extension i'm facing a CALL WAITING issue.. the agent hears a callwaiting signal whenever the queue tries to call .. so i woul dsuggest using call-limit and busy limite with all your Agents

Re: [asterisk-users] Queues

It should be realistic, but have you considered just using followme to add the cell phones to the queue list? _ From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Travis Elsberry Sent: Monday, November 16, 2009 3:25 PM To:

Re: [asterisk-users] Queues

manually each day. Did I overlook something in how followme works? - Original Message - From: Danny Nicholas da...@debsinc.com To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Monday, November 16, 2009 1:37:04 PM Subject: Re: [asterisk-users

Re: [asterisk-users] Queues

- Non-Commercial Discussion Subject: Re: [asterisk-users] Queues I had looked at followme as a solution but ran into the same stumbling block of having to hard code the cell phone list. I didn't see a dynamic way of the list being extensions 12 and 14 on Monday, but changing to extensions 13

Re: [asterisk-users] Queues

To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: Re: [asterisk-users] Queues Since followme is extension-based, you have at least two options. Option 1 is to have a few extensions designated for following where you punch in the cell numbers as you wish. Option 2 is to use

Re: [asterisk-users] Queues

-Commercial Discussion asterisk-users@lists.digium.com Sent: Monday, November 16, 2009 2:23:49 PM Subject: Re: [asterisk-users] Queues Hi Travis, There’s lots of different ways to attack “on-call” roster solutions in Asterisk – as Danny suggested, FollowMe() is definitely an option

Re: [asterisk-users] Queues

] On Behalf Of Travis Elsberry Sent: Tuesday, 17 November 2009 10:29 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queues Hi Michael, Your web interface for the on-call roster is pretty close to what we're trying to trying to achieve. I would like

Re: [asterisk-users] queues autopause

Rilawich Ango escribió: Hi, I have 3 queue set in the table as below. name,autopause 1000,1 2000,1 3000,1 In queue 1000, the autopause works after member failed to answer call. However, other queues don't work for the autopause function. queue 1000: -- Nobody picked up in 25000

Re: [asterisk-users] queues autopause

Thanks. Finally, I find that it was caused by the use of the table wrongly. On Thu, Oct 22, 2009 at 10:23 PM, Miguel Molina mmol...@millenium.com.co wrote: Rilawich Ango escribió: Hi, I have 3 queue set in the table as below. name,autopause 1000,1 2000,1 3000,1 In queue 1000, the

Re: [asterisk-users] Queues with unavailable members

C. Chad Wallace cwall...@lodgingcompany.com writes: OK, I decided to write it up in AEL. It's incomplete and untested, but it probably gets the idea across a little better. context agentcalls { _2XX = { Set(AGENT=${EXTEN}); // Assuming agent ID is extension. if

Re: [asterisk-users] Queues with unavailable members

Benny Amorsen benny+use...@amorsen.dk writes: Would it perhaps work to simply Wait(30) if the call is rejected by the phone? If the Queue assumes that the phone is busy for those 30 seconds, I have accomplished my goal. It's worth a shot. This works! Actually I tried out Wait(1000), but that

Re: [asterisk-users] Queues with unavailable members

At 11:23 AM on 16 Oct 2009, Benny Amorsen wrote: I was going in the same direction at the end of my first mail, but I hadn't written any code. There is a problem though: The Queue application will keep sending calls to the Local channel, which have to be rejected, over and over. Would it

Re: [asterisk-users] Queues with unavailable members

C. Chad Wallace cwall...@lodgingcompany.com writes: It would only be trying one agent at a time for each waiting queue member... Would it? Almost all our queues are on a ringall strategy. I don't know how expensive it is to open and close a Local channel and do a DB lookup, but I wouldn't

Re: [asterisk-users] Queues with unavailable members

At 7:35 PM on 16 Oct 2009, Benny Amorsen wrote: C. Chad Wallace cwall...@lodgingcompany.com writes: Also, if there is another agent available, the caller would be connected immediately, and it wouldn't have to make any more attempts. With the Wait() solution, that caller would be

Re: [asterisk-users] Queues with unavailable members

Elliot Otchet elliot.otc...@callingcircles.com writes: Have you tried autopause=yes in your queue configuration? You can then unpause the member by either the dialplan (e.g. having the cell phone user log back in) or using an AMI based program to change the paused state. You can read more

Re: [asterisk-users] Queues with unavailable members

Lenz Emilitri lenz.lo...@gmail.com writes: You could configure them as agents and have them log off automatically after a while they're not responding. Agents have to log in and wait for calls though, don't they? There used to be AgentCallbackLogin, but that has been replaced by dialplan code

Re: [asterisk-users] Queues with unavailable members

That shouldn't be too hard to accomplish. If you've got the addons (and mysql) installed you could store them in a MySQL table (timestamp, device) and have a cron job set to run at X frequency that un-pauses the queue members via AMI. Don't want to go to MySQL? Use system() to 'touch' files

Re: [asterisk-users] Queues with unavailable members

Elliot Otchet elliot.otc...@callingcircles.com writes: That shouldn't be too hard to accomplish. If you've got the addons (and mysql) installed you could store them in a MySQL table (timestamp, device) and have a cron job set to run at X frequency that un-pauses the queue members via AMI.

Re: [asterisk-users] Queues with unavailable members

At 3:37 PM on 15 Oct 2009, Benny Amorsen wrote: Perhaps the problem could be restated in a different way: After a queue member rejects a call (instead of just not answering), the queue should wait X amount of time before sending the next call. Queues.conf has a million settings, but I can't

Re: [asterisk-users] Queues with unavailable members

At 11:32 AM on 15 Oct 2009, C. Chad Wallace wrote: At 3:37 PM on 15 Oct 2009, Benny Amorsen wrote: Perhaps the problem could be restated in a different way: After a queue member rejects a call (instead of just not answering), the queue should wait X amount of time before sending the

Re: [asterisk-users] Queues with unavailable members

You could configure them as agents and have them log off automatically after a while they're not responding. l. 2009/10/14 Benny Amorsen benny+use...@amorsen.dkbenny%2buse...@amorsen.dk We have the possibly rather unique setup where we have cell phones posing as SIP devices. The SIP

Re: [asterisk-users] Queues with unavailable members

What is the command to log off the agents ? Thx On Wed, Oct 14, 2009 at 6:45 PM, Lenz Emilitri lenz.lo...@gmail.com wrote: You could configure them as agents and have them log off automatically after a while they're not responding. l. 2009/10/14 Benny Amorsen

Re: [asterisk-users] Queues with unavailable members

Have you tried autopause=yes in your queue configuration? You can then unpause the member by either the dialplan (e.g. having the cell phone user log back in) or using an AMI based program to change the paused state. You can read more about the latter here:

Re: [asterisk-users] queues load balancing

Take a look at: http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Random You should be able to do what you want with this, it obviously won't take in to account the actual amount of people still in the queue (for example if someone hangs up while on hold). I'm sure there'd be a way of

Re: [asterisk-users] queues load balancing

Thanks for the idea. I will try it this way: exten = 123,1,Ringing exten = 123,2,Wait(1) exten = 123,3,Answer exten = 123,4,Random(33:123,10) exten = 123,5,Queue(queue_1) exten = 123,6,Hangup exten = 123,10,Queue(queue_2) exten = 123,11,Hangup Joao Pereira -- StarTel - A Rede Livre Joao

Re: [asterisk-users] queues load balancing

On 21/7/09 12:08 AM, Joao Gomes Pereira wrote: Thanks for the idea. I will try it this way: exten = 123,1,Ringing exten = 123,2,Wait(1) exten = 123,3,Answer exten = 123,4,Random(33:123,10) exten = 123,5,Queue(queue_1) exten = 123,6,Hangup exten = 123,10,Queue(queue_2) exten =

Re: [asterisk-users] queues load balancing

Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] queues load balancing On 21/7/09 12:08 AM, Joao Gomes Pereira wrote: Thanks for the idea. I will try it this way: exten = 123,1,Ringing exten = 123,2,Wait(1) exten = 123,3,Answer exten = 123,4,Random(33:123,10

Re: [asterisk-users] queues load balancing

Danny Nicholas schrieb: Here is a brute force solution: [global] CALLCOUNT=0 exten = 123,1,Ringing exten = 123,2,Wait(1) exten = 123,3,Answer exten = 123,4,Set(CALLCOUNT)=${CALLCOUNT}+1) ...,Set(CALLCOUNT=$[${CALLCOUNT} + 1]) or ...,Set(CALLCOUNT=${MATH(${CALLCOUNT}+1,int)}) exten =

Re: [asterisk-users] Queues recording CDR

Hi, My apologies Nicolas, a mistake from my part. And I appreciate for correcting me. Asternic is a good piece of work. Regards, Kurian Thayil. On Mon, 2009-07-06 at 09:41 -0300, Nicolás Gudiño wrote: Hello, Just a correction, Asternic Call Center Stats is not from asteriskguru.

Re: [asterisk-users] Queues recording CDR

Hello, Just a correction, Asternic Call Center Stats is not from asteriskguru. Asteriskguru has its own statistic program that is not open source, but free to use. Asternic was written by me (not asteriskguru) and has an open source version and a commercial one. Best regards, -- Nicolás Gudiño

Re: [asterisk-users] Queues recording CDR

Hi Sriram, 1. Set the channel variable MonitorFilename before Queue() in dialplan and you can give some meaningful filename for record. 2. I guess you can use an AGI to capture events and then integrate this with a DB in the Backend. This should help you to track the activity. 3. asternic from

Re: [asterisk-users] Queues in memory after startup

Gabriel Ortiz Lour wrote: Hi all, After * starts the command queue show would not show any of the realtime queues, but just the ones that are in the queues.conf file. In this state de AMI would not send any QueueMemberStatus for that queues until a call is received by that realtime

Re: [asterisk-users] Queues in memory after startup

Mark Michelson escribió: Gabriel Ortiz Lour wrote: Hi all, After * starts the command queue show would not show any of the realtime queues, but just the ones that are in the queues.conf file. In this state de AMI would not send any QueueMemberStatus for that queues until a call is

Re: [asterisk-users] Queues Announce help request.

The most popular answer I've seen here is to replace the regular music with a streamed audio feed which can be anything you have access to. I'd try and give you details, but they wouldn't be correct. This information is pretty easy to locate in the digium site, viop-info.org or google.

Re: [asterisk-users] Queues Announce help request.

- Cary Fitch ca...@usawide.net wrote: I am trying to get a queue to do more than just play music and hold calls. Specifically, making some comforting voice announcements would be nice. You may want to take the quotes off of the filenames in your queues.conf config file... they're not

Re: [asterisk-users] Queues Announce help request.

On 3/20/09, Cary Fitch ca...@usawide.net wrote: I am trying to get a queue to do more than just play music and hold calls. Specifically, making some comforting voice announcements would be nice. Below is the queues.conf file relevant portions. Member phone number is munged to protect the

Re: [asterisk-users] * Queues with legacy pbx extensions ?

hi we ALWAYS use sip phone IP*-E1-pstn or sip phone-IP-*-E1-legasypbx-?- pstn we use the digiums cards whit echo canceller and we havent any echo problem. more than 20 or 30 installations. whit almost every provider in the country. dont be SO scared. David 2009/1/26 Sriram

Re: [asterisk-users] Queues, SIP channel and In Use

Benoit wrote: Hi, I'm a little surprised, up until 1.4.22 my agents where using an IAX channel to ZoIPer Softphone, however since after the upgrade to .22 we experienced a problem with hangup failure between zoiper and asterisk (look like bug http://bugs.digium.com/view.php?id=13184) i

Re: [asterisk-users] Queues, SIP channel and In Use

Mark Michelson a écrit : Benoit wrote: Hi, I'm a little surprised, up until 1.4.22 my agents where using an IAX channel to ZoIPer Softphone, however since after the upgrade to .22 we experienced a problem with hangup failure between zoiper and asterisk (look like bug

Re: [asterisk-users] queues and MEMBERINTERFACE for AGI script

Thomas Winter wrote: Hi, iam using and queue and starting an AGI script after caller connected to agent. How to find out in the script the connected agent, MEMBERINTERFACE seemed to be not work, either as variable in the queue command and also not in the AGI script. How to found out

Re: [asterisk-users] Queues, monitor-join=yes, and volume

To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queues, monitor-join=yes, and volume On Tue, May 13, 2008 at 10:42 AM, Asterisk [EMAIL PROTECTED] wrote: Is there any way to modify the volume (either lower the volume of the clients, or increase the volume

Re: [asterisk-users] Queues, monitor-join=yes, and volume

Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queues, monitor-join=yes, and volume On Tue, May 13, 2008 at 10:42 AM, Asterisk [EMAIL PROTECTED] wrote: Is there any way to modify the volume (either lower the volume of the clients, or increase the volume

Re: [asterisk-users] Queues, monitor-join=yes, and volume

On Tue, May 13, 2008 at 10:42 AM, Asterisk [EMAIL PROTECTED] wrote: Is there any way to modify the volume (either lower the volume of the clients, or increase the volume of the agents) while doing the join of the -in and -out files into one recording? Uh-huh. Read the documentation for

Re: [asterisk-users] Queues +Exiting

-Ursprüngliche Nachricht- Von: Rob Schall [mailto:[EMAIL PROTECTED] Gesendet: Mittwoch, 9. April 2008 15:50 An: Asterisk Users Mailing List - Non-Commercial Discussion Betreff: [asterisk-users] Queues +Exiting I'm having a problem getting my queue to function as it should.

Re: [asterisk-users] Queues +Exiting

That fixed it. I always thought the s would be the fall back from all extensions that didn't match. I guess that doesn't work in this case. Thanks! Rob Guido Hecken wrote: -Ursprüngliche Nachricht- Von: Rob Schall [mailto:[EMAIL PROTECTED] Gesendet: Mittwoch, 9. April 2008 15:50

Re: [asterisk-users] queues without 302 redirects?

On Wed, Oct 31, 2007 at 06:11:47PM +0100, Louis-David Mitterrand wrote: Hi, Using 1.4.13 is it possible to ignore 302 redirects from sip devices belonging to a queue? For a queue that rings the whole office it doesn't seem very useful to obey a redirect programmed on a phone. It

Re: [asterisk-users] Queues with Dynanic Users (BUG?)

Tim Groeneveld wrote: On Tuesday 21 August 2007 12:32:12 am Mark Michelson wrote: When users call 510 then, it actually does ring everyone who has called 511. The problem is when the operator comes to pick up the call. The operator hears nothing, and the user still hears the Music on

Re: [asterisk-users] Queues with Dynanic Users (BUG?)

On 8/20/07, Tim Groeneveld [EMAIL PROTECTED] wrote: I am running r79979 of Asterisk Trunk, and I am having problems trying to use app_queue.so. I want to use the extension 510 to be a line where users can call technical support. Extensions 511 and 512 are used by the operators to

Re: [asterisk-users] Queues with Dynanic Users (BUG?)

On Monday 20 August 2007 8:16:32 pm Atis wrote: On 8/20/07, Tim Groeneveld [EMAIL PROTECTED] wrote: Can you also provide output of show queues and show channels? Plus the logfile of dial to 511. I'm using QueueAdd after AgentCallbackLogin (trough manager API). Maybe you need to use

Re: [asterisk-users] Queues with Dynanic Users (BUG?)

On 8/20/07, Tim Groeneveld [EMAIL PROTECTED] wrote: On Monday 20 August 2007 8:16:32 pm Atis wrote: On 8/20/07, Tim Groeneveld [EMAIL PROTECTED] wrote: Can you also provide output of show queues and show channels? Plus the logfile of dial to 511. I'm using QueueAdd after

Re: [asterisk-users] Queues with Dynanic Users (BUG?)

Tim Groeneveld wrote: I am running r79979 of Asterisk Trunk, and I am having problems trying to use app_queue.so. I want to use the extension 510 to be a line where users can call technical support. Extensions 511 and 512 are used by the operators to dynamically make themselves a Queue

Re: [asterisk-users] Queues with Dynanic Users (BUG?)

On Tuesday 21 August 2007 12:32:12 am Mark Michelson wrote: When users call 510 then, it actually does ring everyone who has called 511. The problem is when the operator comes to pick up the call. The operator hears nothing, and the user still hears the Music on Hold. Not only that,

Re: [asterisk-users] Queues with logged in agents that are not reachable

On 7/30/07, voiplist [EMAIL PROTECTED] wrote: I noticed that if I have an agent logged in using AgentCallBackLogin and that agent is unreachable for some reason (SIP phone unplugged) calls to him/her will completely yack. For example: 1-Agent 500 is the only one logged into queue number 1.

Re: [asterisk-users] Queues strategy leastrecent

, 27 de Julho de 2007 12:55 To: asterisk-users@lists.digium.com Subject: Re: [asterisk-users] Queues strategy leastrecent Dnia 2007-07-27, o godz. 11:09:37 Marco Campos [EMAIL PROTECTED] napisał(a): I think this strategy should work like this: a) Make a list of available

Re: [asterisk-users] Queues strategy leastrecent

Dnia 2007-07-27, o godz. 11:09:37 Marco Campos [EMAIL PROTECTED] napisał(a): I think this strategy should work like this: a) Make a list of available agents and their idle time (time since last call) and update it each time a call gets answered or ends b) When a

Re: [asterisk-users] Queues monitoring software

You might want to have a look at QueueMetrics: http://queuemetrics.loway.it/ I am not sure if it supports all features you are looking for but it should be a good start. =Stefan -- reuter network consulting Neusser Str. 110 50760 Koeln Germany Telefon: +49 221 1305699-0 Telefax: +49 221

Re: [asterisk-users] Queues monitoring software

On 7/12/07, Stefan Reuter [EMAIL PROTECTED] wrote: You might want to have a look at QueueMetrics: http://queuemetrics.loway.it/ I am not sure if it supports all features you are looking for but it should be a good start. QueueMetrics is working well for me in a 75 seat call center, but it

Re: [asterisk-users] Queues monitoring software - OrderlyStats now FREE

Hello Voipcrazy, It's funny you should mention that - we've just released (as in today) a FREE version of our OrderlyStats service for call centre and queue monitoring and management. OrderlyStats features realtime (synchronous/message-based) display of all queue, agent and caller events so

Re: [asterisk-users] Queues with announce

Ciao Andrea, Hello *, do queues allow me to set an announce like the A() option of the Dial() cmd? The announce that I've found is a message that is heard by the caller. I'd like to send a message to the member of the queue that picks up the call. In order to help people that find this

Re: [asterisk-users] Queues: Play a list of sound file n round-robin at a specific interval

Why don't you make up the MOH in order to play your sound files, as you need? l. On Mon, 07 May 2007 16:29:28 +0200, Andre Courchesne - Consultant [EMAIL PROTECTED] wrote: Hi, Anyone knows if there is a way to play a list of sound file in a round robin mode (at specific interval)

Re: [asterisk-users] Queues: Play a list of sound file n round-robin at a specific interval

It is indeed a way, but not very flexible for my customer that want to change the sound files weekly or even daily. I found this patch that might do the trick: http://bugs.digium.com/view.php?id=6681 Need to test it. So far I could not find a way to do so without patching asterisk.

Re: [asterisk-users] queues

You can have the agent login once and newer log out. You can certainly set up your asterisk box to persit the login over the reload and the restart. persistentagents=yes Regards, Sanjay Rajdev Phone : +1 (877) 342 2329 x 1702 Fax : +1 (815) 261 5907 http://www.featherstoneinformatics.com

Re: [asterisk-users] queues

Is there anyway to setup a queue with only one agent (device) which is always logged in. So when a call hits that queue the device will ring (if not already on a call) or will be put in the queue if the call is already in place? Sure, in queues.conf you can add many type of

Re: [asterisk-users] Queues

Yes. On Sat, 17 Mar 2007, Steve Kennedy wrote: A quick question on queues in Asterisk, if you specify a specific resource as a queue member (i.e. member = SIP/40 say) is it automatically a member of the queue without having to specifically log on via AgentLogin stuff? I under stand if you

Re: [asterisk-users] Queues

On Sat, Mar 17, 2007 at 11:44:52AM -0700, Steve Edwards wrote: Yes. to which bit? auto-agent (as per resource) or voicemail to an agent? Steve On Sat, 17 Mar 2007, Steve Kennedy wrote: A quick question on queues in Asterisk, if you specify a specific resource as a queue member (i.e.

Re: [asterisk-users] Queues

If you make a SIP device a queue member, that member will be rung so long as the device state of the SIP interface shows as not in use. With regard to voicemail, are you trying to get a queue call answered by voicemail or is that not your intent? On 3/17/07, Steve Kennedy [EMAIL PROTECTED]

Re: [asterisk-users] Queues do not accept calls if all agent are busy?

On 2/15/07, Angel Heart [EMAIL PROTECTED] wrote: cud any one help me figuring out the problem... When the agent in a queue is engaged, it cannot accept anymore calls, below is the script; Angel, Check your queues.conf, specifically the joinempty parameter. See below the relevant part in

Re: [asterisk-users] Queues do not accept calls if all agent are busy?

Hi Ex vito, Thank you for your response below is my current config. I defined it into my queues_addintional.conf where the definitions of queues defined. Do I need to defined it in the general portion of queues.conf? But anyway, there's no harm for trying. I am using Asterisk 1.2.13 svn rev

Re: [asterisk-users] queues and LOCAL for members

Am Friday 02 February 2007 23:48 schrieb BJ Weschke: On 2/2/07, Thomas Winter [EMAIL PROTECTED] wrote: Hi, I have an queue stored in relatime and defined members called through LOCAL/ I found out that if I call the members through the LOCAL think the queue statistics is not

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