Re: [CGUYS] Mac's True Market Share is 91%
I know of many manufacturers and retails that would absolutely love you. Jeff M On Jul 26, 2009, at 7:28 AM, Jeff Wright wrote: Sorry, but that's just wrong. Those who are frugal and thrift buy things that last. Those who think they are being frugal and thrift shop for slightly underpriced things with even less value. Then they buy it again, and again. There's a fallacy in your theory: you presume that all things of the same price are of equal quality and that nothing of a lower price can be of equal or greater quality. My own experience has shown that to be false. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http:// www.cguys.org/ ** * * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
Since they are Microsoft, they really ought to call them Wizard bars. Black robes and pointy hats with astral symbols would help too. On Jul 26, 2009, at 4:30 PM, COMPUTERGUYS-L automatic digest system wrote: From:t.piwowar t...@tjpa.com ... A leaked presentation has exposed Microsoft's tentative plans for its retail stores -- and the high degree to which they'll imitate Apple stores, down to their layouts and even the presence of a dedicated Guru Bar for help. I guess that by cutting down on originality M$ thinks it is being frugal. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
What was I saying?! Microsoft stores shouldn't have guru bars at all, they should have windows! They should still be populated with wizards though, rather than gurus. And wizard attire would be just the kind of branding they need to set themselves apart from Apple. Since they are Microsoft, they really ought to call them Wizard bars. Black robes and pointy hats with astral symbols would help too. On Jul 26, 2009, at 4:30 PM, COMPUTERGUYS-L automatic digest system wrote: From:t.piwowar t...@tjpa.com ... A leaked presentation has exposed Microsoft's tentative plans for its retail stores -- and the high degree to which they'll imitate Apple stores, down to their layouts and even the presence of a dedicated Guru Bar for help. I guess that by cutting down on originality M$ thinks it is being frugal. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
Time to face the truth. The predominant reason for getting a PC is poverty. MS even advertises that on the TV. What you call poverty, normal people call frugality and thrift. Those are positive values, in case you were wondering. The only evident truth here is your usual out-of-touch arrogance and elitist snobbery masquerading as rationality. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
Sorry, but that's just wrong. Those who are frugal and thrift buy things that last. Those who think they are being frugal and thrift shop for slightly underpriced things with even less value. Then they buy it again, and again. Another anecdotal story, but I have more then a few friends who are less then well off. Their spending habits and what they buy are insane. And this goes far beyond computers. We are talking everyday spending habits here. I won't say MS is marketing to these types so much as the cheap computer manufacturers. These manufacturers remind me of all the rent- a-center adds on tv. Anyone with half a brain would know to avoid these places. Jeff M On Jul 25, 2009, at 10:45 PM, Jeff Wright wrote: Time to face the truth. The predominant reason for getting a PC is poverty. MS even advertises that on the TV. What you call poverty, normal people call frugality and thrift. Those are positive values, in case you were wondering. The only evident truth here is your usual out-of-touch arrogance and elitist snobbery masquerading as rationality. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http:// www.cguys.org/ ** * * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
[CGUYS] Customer service [Was:Re: [CGUYS] Mac's True Market Share is 91%]
On Sat, 25 Jul 2009 19:21:02 -0500, Rev. Stewart Marshall wrote: I think there is no question that Apple has figured out that Customer Service (Good customer service) is one way of keeping customers brand loyal. Would that many other companies would follow suit. Hats off to Apple for showing other companies what it means to go above and beyond. HA! That's nothing. Ordered a couple of CDs from CD Baby, and this is the level of service you can expect from them: Your CDs have been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow. A team of 50 employees inspected your CDs and polished them to make sure they were in the best possible condition before mailing. Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CDs into the finest gold-lined box that money can buy. We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved Bon Voyage! to your package, on its way to you, in our private CD Baby jet on this day, Tuesday, June 9th. I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as Customer of the Year. We're all exhausted but can't wait for you to come back to CDBABY.COM!! Thank you, thank you, thank you! Sigh... Top *that* Steve Jobs! -- R:\katan - SOYLENT GREEN IS PEOPLE!!! * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
Sorry, but that's just wrong. Those who are frugal and thrift buy things that last. Those who think they are being frugal and thrift shop for slightly underpriced things with even less value. Then they buy it again, and again. There's a fallacy in your theory: you presume that all things of the same price are of equal quality and that nothing of a lower price can be of equal or greater quality. My own experience has shown that to be false. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
On Jul 26, 2009, at 1:45 AM, Jeff Wright wrote: What you call poverty, normal people call frugality and thrift. Those are positive values, in case you were wondering. Some people can't tell the difference and apparently you are one. For example, such people think that getting a pay-day loan is a great way to buy what they want. They get instant gratification and the future does not enter into their calculation. After all money is money and money now is of course better than the pain of saving for things. Crummy PC hardware, like M$ promotes through its advertising (Laptop Hunters, etc.) is just like pay-day loans. You pay every day through reduced productivity and you pay when its end-of-life comes much sooner than it would with good hardware. You call it frugal, I call it profligate. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
On Jul 26, 2009, at 10:28 AM, Jeff Wright wrote: There's a fallacy in your theory: you presume that all things of the same price are of equal quality and that nothing of a lower price can be of equal or greater quality. No. I look at quality and worry about the price later. Looks to me like you start with price and then try to scrounge up something that is not terrible. I'll admit that sometimes this works. To make such a strategy work takes time and effort. To be accurate you need to add in a cost for that extra effort. Of course you may insist that your time is worth nothing. This could be true. This strategy also increases risk since what you thought was good value may not turn out to be. Then you are stuck with a lemon and a company that does not stand behind its product. A proper calculation of cost would add in the value of the risk you are taking on. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
No. I look at quality and worry about the price later. Looks to me like you start with price and then try to scrounge up something that is not terrible. I'll admit that sometimes this works. Does Muffy take this approach with the gardeners? I'll bet the help steals from you anyway. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
Some people can't tell the difference and apparently you are one. Oh, I can alright. That's why my life is largely Apple free and will be so for the foreseeable future. I have plenty non-boutique products that don't cost me a chunk of my soul and work great. I just have to bear the crushing weight of the all cool kids sneering at me. Crummy PC hardware, like M$ promotes through its advertising (Laptop Hunters, etc.) is just like pay-day loans. You pay every day through reduced productivity and you pay when its end-of-life comes much sooner than it would with good hardware. You're so stuck in monolithic thinking, and god knows I've tried to help you out of that before, but my empathy well has run dry for you on that matter. Blissfully flail away. You call it frugal, I call it profligate. My banker calls it smart. He knows the value thinking outside the white box. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
On Jul 26, 2009, at 1:01 PM, Jeff Wright wrote: You're so stuck in monolithic thinking, and god knows I've tried to help you out of that before, but my empathy well has run dry for you on that matter. Blissfully flail away. Here is somebody else in need of help with monolithic thinking... Microsoft stores to mimic Apple's with 'Guru Bars' http://www.appleinsider.com/articles/09/07/24/ microsoft_stores_to_mimic_apples_with_guru_bars.html A leaked presentation has exposed Microsoft's tentative plans for its retail stores -- and the high degree to which they'll imitate Apple stores, down to their layouts and even the presence of a dedicated Guru Bar for help. I guess that by cutting down on originality M$ thinks it is being frugal. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
On Jul 26, 2009, at 1:01 PM, Jeff Wright wrote: My banker calls it smart. Fine, except that your banker is the Cash Point store. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
Microsoft stores to mimic Apple's with 'Guru Bars' http://www.appleinsider.com/articles/09/07/24/microsoft_stores_to_mimic_apples_with_guru_bars.html A leaked presentation has exposed Microsoft's tentative plans for its retail stores -- and the high degree to which they'll imitate Apple stores, down to their layouts and even the presence of a dedicated Guru Bar for help. Can you imagine the nightmare of an MS guru bar!? But maybe if they had free drinks...? * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
On Jul 26, 2009, at 1:49 PM, Jordan wrote: Can you imagine the nightmare of an MS guru bar!? But maybe if they had free drinks...? That would only encourage fist fights. Its a good thing that the NRA didn't get its gun slinger bill passed. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
t.piwowar wrote: On Jul 26, 2009, at 1:49 PM, Jordan wrote: Can you imagine the nightmare of an MS guru bar!? But maybe if they had free drinks...? That would only encourage fist fights. Its a good thing that the NRA didn't get its gun slinger bill passed. Now you're talking about a reality show that I might be able to watch. Well..maybe once, at least. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
On Sun, Jul 26, 2009 at 1:49 PM, Jordanjor17...@gmail.com wrote: Can you imagine the nightmare of an MS guru bar!? They'll likely fix most problems the way that so many other places fix Windows problems. Wipe the hard drive. That oughta do it, right? Quick and easy. You did see that option on the work order you signed, didn't you? Steve * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
The guru bar will be equipped with a large magnet embedded in the counter...your problems will be fixed as soon as you put your computer down. Sent from my iPod On Jul 26, 2009, at 7:26 PM, phartz...@gmail.com phartz...@gmail.com wrote: On Sun, Jul 26, 2009 at 1:49 PM, Jordanjor17...@gmail.com wrote: Can you imagine the nightmare of an MS guru bar!? They'll likely fix most problems the way that so many other places fix Windows problems. Wipe the hard drive. That oughta do it, right? Quick and easy. You did see that option on the work order you signed, didn't you? Steve *** ** ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http:// www.cguys.org/ ** *** ** * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
[CGUYS] Mac's True Market Share is 91%
91% of computers that are not junk are made by Apple... http://www.techcrunch.com/2009/07/23/the-mac-versus-pc-debate-has- never-been-clearer/ Instead, Apple is content to keep churning out its high-quality, high-margin machines, and watch the profits roll in. If it happens to gain market share as a byproduct of that, that’s great. You can’t be so naive to think that Apple doesn’t care about that at all, of course it does, but it’s clearly a secondary goal, which most people don’t seem to understand. And that’s why Microsoft’s recent Laptop Hunter commercials really never made a lot of sense. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
I think these words say it all. Instead, Apple is content to keep churning out its high-quality, high-margin machines, and watch the profits roll in. So Apple is just another money grubbing capitalist. Stewart At 01:49 PM 7/25/2009, you wrote: 91% of computers that are not junk are made by Apple... http://www.techcrunch.com/2009/07/23/the-mac-versus-pc-debate-has- never-been-clearer/ Instead, Apple is content to keep churning out its high-quality, high-margin machines, and watch the profits roll in. If it happens to gain market share as a byproduct of that, that's great. You can't be so naive to think that Apple doesn't care about that at all, of course it does, but it's clearly a secondary goal, which most people don't seem to understand. And that's why Microsoft's recent Laptop Hunter commercials really never made a lot of sense. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** * Rev. Stewart A. Marshall mailto:popoz...@earthlink.net Prince of Peace www.princeofpeaceozark.org Ozark, AL SL 82 * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
91% of computers that are not junk are made by Apple... Are you really so insecure that you constantly have to rationalize and validate your choices? Is it really so important what P. Diddy is wearing this week? Nothing stinks up a place as a lack of confidence in one's decisions. Man up and live with it, Tom. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
On Sat, Jul 25, 2009 at 2:55 PM, Rev. Stewart Marshallpopoz...@earthlink.net wrote: So Apple is just another money grubbing capitalist. Apple is another money grubbing capitalist corporation as they pretty much all tend to be, but they are not wholly consumed with making money at every turn. I can personally attest to that by the manner in which Apple has taken care of my concerns as a customer. They put aside profit when I needed some very expensive help and I didn't have to ask for it, they offered it. Steve * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
Ridiculous, every move a corporation makes is selfish and in it's own best interest...apple takes care of it's customers because it sees a return on that investment, not because they are big hearted. If a company puts aside profit, they cease existing...or become the government and we know where that customer service is. On Sat, Jul 25, 2009 at 12:54 PM, phartz...@gmail.com phartz...@gmail.comwrote: On Sat, Jul 25, 2009 at 2:55 PM, Rev. Stewart Marshallpopoz...@earthlink.net wrote: So Apple is just another money grubbing capitalist. Apple is another money grubbing capitalist corporation as they pretty much all tend to be, but they are not wholly consumed with making money at every turn. I can personally attest to that by the manner in which Apple has taken care of my concerns as a customer. They put aside profit when I needed some very expensive help and I didn't have to ask for it, they offered it. Steve * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** * * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
On Sat, Jul 25, 2009 at 4:03 PM, mikexha...@gmail.com wrote: Ridiculous, every move a corporation makes is selfish and in it's own best interest...apple takes care of it's customers because it sees a return on that investment, not because they are big hearted. If a company puts aside profit, they cease existing...or become the government and we know where that customer service is. No for-profit company puts aside profit as a normal business practice, we agree on that. However, in my experiences with Apple, and from what others typically tell me, they are very good with their customers. I do not contend that they take that approach because they are particularly benevolent, but rather because they do offer a premium product and such a level of service should parallel that. Customers should get a return on their investment with Apple, and vice-versa. I have no experiences with other computer makers along these same lines, so I cannot make a comparison, Steve * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
And these other computer makers probably don't sell premium units like Apple nor charge what Apple does. On Sat, Jul 25, 2009 at 2:08 PM, phartz...@gmail.com phartz...@gmail.comwrote: On Sat, Jul 25, 2009 at 4:03 PM, mikexha...@gmail.com wrote: I have no experiences with other computer makers along these same lines, so I cannot make a comparison, Steve * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
On Sat, Jul 25, 2009 at 5:57 PM, mikexha...@gmail.com wrote: And these other computer makers probably don't sell premium units like Apple nor charge what Apple does. From what I understand of the consumer computer market, what you say is probably mostly true. It seems likely to me that after-the-sale support is part of the equation when speaking of the cost of Apple computers, but again, I have no experience with other makers. Perhaps nearly identical support and service is available even with $400 computers from just about any other maker. I just don't know. Perhaps you do and can enlighten me. My example of exemplary support is when my 5 year old 17 Mac PowerBook laptop died from a logic board failure. This machine had been purchased used from an individual and had no warranty whatsoever. I sent it to Apple for repair, and they informed me that a new logic board would not be available for at least two weeks, maybe more. They asked me if I wanted to wait, and if not, they would give me a brand new, latest model 17 MacBook Pro instead. I accepted their offer and they immediately shipped it to me free of charge. They also sent me my old machine, free of charge, so I could obtain whatever files were still on the hard drive, and even paid for the shipping of that computer back to them. Steve * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
This seems extreme even for Apple. Why would they do something like this outside the 1 year warranty or 3 year extended? This seems more like a very pleasant mistake on Apple's part then anything near the norm. The times I've dealt with Apple they have been fine, but not crazy like this seems to be. On Sat, Jul 25, 2009 at 3:22 PM, phartz...@gmail.com phartz...@gmail.comwrote: On Sat, Jul 25, 2009 at 5:57 PM, mikexha...@gmail.com wrote: And these other computer makers probably don't sell premium units like Apple nor charge what Apple does. From what I understand of the consumer computer market, what you say is probably mostly true. It seems likely to me that after-the-sale support is part of the equation when speaking of the cost of Apple computers, but again, I have no experience with other makers. Perhaps nearly identical support and service is available even with $400 computers from just about any other maker. I just don't know. Perhaps you do and can enlighten me. My example of exemplary support is when my 5 year old 17 Mac PowerBook laptop died from a logic board failure. This machine had been purchased used from an individual and had no warranty whatsoever. I sent it to Apple for repair, and they informed me that a new logic board would not be available for at least two weeks, maybe more. They asked me if I wanted to wait, and if not, they would give me a brand new, latest model 17 MacBook Pro instead. I accepted their offer and they immediately shipped it to me free of charge. They also sent me my old machine, free of charge, so I could obtain whatever files were still on the hard drive, and even paid for the shipping of that computer back to them. Steve * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** * * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
On Sat, Jul 25, 2009 at 6:33 PM, mikexha...@gmail.com wrote: This seems extreme even for Apple. Why would they do something like this outside the 1 year warranty or 3 year extended? This seems more like a very pleasant mistake on Apple's part then anything near the norm. The times I've dealt with Apple they have been fine, but not crazy like this seems to be. No mistake on Apple's part at all. I had about three or so phone conversations with the representative from Apple in Austin, TX who arranged this swap of machines. I initially said to her upon hearing of her offer, Are you kidding me? She relied, Absolutely not. She told me the the part was not immediately available and that Apple did not want to keep me waiting under the circumstances, but if I was, for whatever reason, particularly attached to the broken computer and wanted to wait, I could. A new computer was mine if I wanted to go that route instead. I took that offer. The Apple rep was completely aware of the fact it was a used computer when I bought it and she also knew who the original owner was by virtue of the computer's serial number, and they knew it had no warranty. None of that mattered because they did not have the part I needed and therefore they could not fulfill their repair promise within their normal time frame. That was the situation, and that was the level of service I received as a result. I told her that I wanted to write a letter of commendation on her behalf to Apple headquarters if she supported that. She said that would be fine and she appreciated it and gave me the proper address. Clearly no mistake or improper procedures were involved in that happy experience. Steve * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
I think there is no question that Apple has figured out that Customer Service (Good customer service) is one way of keeping customers brand loyal. Would that many other companies would follow suit. Hats off to Apple for showing other companies what it means to go above and beyond. Stewart At 07:05 PM 7/25/2009, you wrote: No mistake on Apple's part at all. I had about three or so phone conversations with the representative from Apple in Austin, TX who arranged this swap of machines. I initially said to her upon hearing of her offer, Are you kidding me? She relied, Absolutely not. She told me the the part was not immediately available and that Apple did not want to keep me waiting under the circumstances, but if I was, for whatever reason, particularly attached to the broken computer and wanted to wait, I could. A new computer was mine if I wanted to go that route instead. I took that offer. The Apple rep was completely aware of the fact it was a used computer when I bought it and she also knew who the original owner was by virtue of the computer's serial number, and they knew it had no warranty. None of that mattered because they did not have the part I needed and therefore they could not fulfill their repair promise within their normal time frame. That was the situation, and that was the level of service I received as a result. I told her that I wanted to write a letter of commendation on her behalf to Apple headquarters if she supported that. She said that would be fine and she appreciated it and gave me the proper address. Clearly no mistake or improper procedures were involved in that happy experience. Steve Rev. Stewart A. Marshall mailto:popoz...@earthlink.net Prince of Peace www.princeofpeaceozark.org Ozark, AL SL 82 * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
This is part of why MicroSoft looks so bad in comparison. They write code to run on a pile of hardware put together by others. Some of these machines are well built and lots of others are not. Microsoft is often blamed for the fault of others. When Apple screws up they own the problem whether it is hardware or software. It is easier for them just to say my bad and wade into fix the problem rather than the circle of finger pointing of a PC- Microsoft, assemblier, fabricator On Sat, Jul 25, 2009 at 8:21 PM, Rev. Stewart Marshall popoz...@earthlink.net wrote: I think there is no question that Apple has figured out that Customer Service (Good customer service) is one way of keeping customers brand loyal. Would that many other companies would follow suit. Hats off to Apple for showing other companies what it means to go above and beyond. Stewart At 07:05 PM 7/25/2009, you wrote: No mistake on Apple's part at all. I had about three or so phone conversations with the representative from Apple in Austin, TX who arranged this swap of machines. I initially said to her upon hearing of her offer, Are you kidding me? She relied, Absolutely not. She told me the the part was not immediately available and that Apple did not want to keep me waiting under the circumstances, but if I was, for whatever reason, particularly attached to the broken computer and wanted to wait, I could. A new computer was mine if I wanted to go that route instead. I took that offer. The Apple rep was completely aware of the fact it was a used computer when I bought it and she also knew who the original owner was by virtue of the computer's serial number, and they knew it had no warranty. None of that mattered because they did not have the part I needed and therefore they could not fulfill their repair promise within their normal time frame. That was the situation, and that was the level of service I received as a result. I told her that I wanted to write a letter of commendation on her behalf to Apple headquarters if she supported that. She said that would be fine and she appreciated it and gave me the proper address. Clearly no mistake or improper procedures were involved in that happy experience. Steve Rev. Stewart A. Marshall mailto:popoz...@earthlink.net Prince of Peace www.princeofpeaceozark.org Ozark, AL SL 82 * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** * -- John Duncan Yoyo ---o) * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
As I have said MS is a company that sells software, Apple sells hardware. Stewart At 10:40 PM 7/25/2009, you wrote: This is part of why MicroSoft looks so bad in comparison. They write code to run on a pile of hardware put together by others. Some of these machines are well built and lots of others are not. Microsoft is often blamed for the fault of others. When Apple screws up they own the problem whether it is hardware or software. It is easier for them just to say my bad and wade into fix the problem rather than the circle of finger pointing of a PC- Microsoft, assemblier, fabricator Rev. Stewart A. Marshall mailto:popoz...@earthlink.net Prince of Peace www.princeofpeaceozark.org Ozark, AL SL 82 * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
Steve - The same think happened to my friend Frank last year when he took his broken out-of-warranty PowerBook to the Apple Store. Apple didn't have the parts any more so they offered him a free MacBook Pro or a MacBook Air for $300. He owns an MBP so he got the MBA--and they eventually fixed his PowerBook too. He has three Mac notebooks now. I had a pink Nano [named Floyd] that got wet and shorted out two weeks before the warranty was up last Summer. The Genius at the Apple Store replaced it with an identical Nano, no questions asked, even though wet iPods aren't covered anyway. My friend Helene brought her old graphite CRT iMac to the Apple Store in Delaware to get a new PRAM/BIOS battery. The almost-blind tech not only sold her a battery, he took her Mac apart, installed the battery, ran maintenance utilities, for only the cost of the battery, not the service. These are not unusual for Apple. Betty This seems extreme even for Apple. Why would they do something like this outside the 1 year warranty or 3 year extended? This seems more like a very pleasant mistake on Apple's part then anything near the norm. The times I've dealt with Apple they have been fine, but not crazy like this seems to be. On Sat, Jul 25, 2009 at 3:22 PM, phartz...@gmail.com phartz...@gmail.comwrote: My example of exemplary support is when my 5 year old 17 Mac PowerBook laptop died from a logic board failure. This machine had been purchased used from an individual and had no warranty whatsoever. I sent it to Apple for repair, and they informed me that a new logic board would not be available for at least two weeks, maybe more. They asked me if I wanted to wait, and if not, they would give me a brand new, latest model 17 MacBook Pro instead. I accepted their offer and they immediately shipped it to me free of charge. They also sent me my old machine, free of charge, so I could obtain whatever files were still on the hard drive, and even paid for the shipping of that computer back to them. Steve * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Mac's True Market Share is 91%
On Jul 25, 2009, at 3:03 PM, Jeff Wright wrote: Are you really so insecure that you constantly have to rationalize and validate your choices? Is it really so important what P. Diddy is wearing this week? Nothing pains WFBs more than a clear-eyed view of market dynamics. Time to face the truth. The predominant reason for getting a PC is poverty. MS even advertises that on the TV. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
