RE: TCS2 Distiller license problem
So is anybody at Adobe working on this problem and going to help us solve it??? I'm a dyed-in-the-wool FM user and want to use TCS 2, including RH and Acrobat, but I can't. What am I supposed to do Is anyone listening out there We users can't solve the problem, so it seems that Adobe has to. ~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates RMIMA Membership Manager www.RMIMA.org -Original Message- From: Spectrum Writing [mailto:i...@spectrumwritingllc.com] Sent: Thursday, December 17, 2009 10:53 AM To: 'Linda G. Gallagher'; 'Chris Despopoulos'; 'Art Campbell' Cc: framers@lists.frameusers.com Subject: RE: TCS2 Distiller license problem I can tell all of you from personal, painful and recent experience, DO NOT attempt to uninstall and reinstall TCS2. That approach is useless as a screen door on a submarine and will leave you with a system so corrupted that NOTHING will get you back to anything useful other than a wipe clean and reformat of your hard drive (and for all of you offlist naysayers, you will find plenty of topics on the Adobe forum about this, including some from some very experienced FM users such as Sean B.). Also, DO NOT, under any circumstances, run the licensing script again and use the 0 option. It screws with an Adobe-specific .dll that if hosed, will leave you unable to run even your own desktop. (check now and right-click on your desktop and if you get an error message, let me know and I will point you in the right direction for fixing this.) I do have a script that Mahesh provided to me for cleaning up FM and RH licensing issues and if someone is script savvy, I can provide it to you and see if it can be tweaked for Acrobat. Also, I have other instructions from Mahesh that I am providing below that might help some of you as well: This problem could occur if there was a prerelease software (beta) installed on the machine and then if full version is installed, serial number corruption can cause licensing issues. In your case, I would suggest that you please change your system date (back date) to a date when the software was working fine. Thanks and regards Mahesh Finally, if you want to contact me directly offlist (even via phone) and ask questions and see if I can walk you through what eventually worked for me, I would be happy to. I, too, lost tangible items throughout this issue (as in numerous billing hours that I cannot recoup) and intangible items (as in my sanity and possibly even some street cred. with clients as I had convinced one that it was FM and not Word for their solution!) trying to to get this issue resolved. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com i...@spectrumwritingllc.com -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Linda G. Gallagher Sent: Thursday, December 17, 2009 10:21 AM To: 'Chris Despopoulos'; 'Art Campbell' Cc: framers@lists.frameusers.com Subject: RE: TCS2 Distiller license problem I've had similar experience. I did try just entering the serial number that worked just fine for all other components of TCS2, but it comes up as a not valid number. I've double, triple, and quadruple checked the all-numeric number and it's right. I copied and pasted it in, I entered it manually, still shows as not valid. So, I downloaded and ran the licensing tool twice. First just regular, then using the zero option, rebooting in between. Now, FM, RH, and PS open fine (didn't try CP), but both Distiller and Acrobat Pro 9 Extended ask for the serial number and won't accept the valid number that I have. I'm stuck, too. Even if I manage to uninstall everything, is there any reason to believe it's going to recognize my totally valid and correct serial number? I'm not so sure. RJ, Mahesh, someone, what's the solution to these problems? This makes TCS 2 unusable, as I always have to generate PDFs. Please help us all with this. ~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates RMIMA Membership Manager www.RMIMA.org -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Chris Despopoulos Sent: Thursday, December 17, 2009 7:54 AM To: Art Campbell Cc: framers@lists.frameusers.com Subject: Re: TCS2 Distiller license problem Just a report of the situation... The script didn't work. Acrobat still expects a serial number, and won't accept my TCS serial number. One more hour down
RE: TCS2 Distiller license problem
Hi Linda, since I know your TCS2 machine is not a production machine, I suggest the following: All scary experiences aside, the following have worked for me (without fail) for all Adobe software including TCS2. With the exception of Tammy (who did try these options unsuccessfully after other advice and utilities from Adobe tech support) these steps have also worked for *every* client I've passed them to as well. These suggestions came to me via Google searches and were initially penned to address some older version of CS installation issues. Option 1: Uninstall TCS2 and any current or older apps included in the Tech Comm Suite via Control Panel or Installer DVD Use the Windows Installer Utility to remove any remaining visible thru that utility Restart your system and reinstall from your installer DVD (The trial DVD should suffice) Option 2: Use Windows to revert to a Restore Point prior to your installation of the Adobe software mentioned above, and install from there. ***Nuclear Blast Method*** Use the initial Restore Point, or the Disk Image that likely came with your computer to start anew. -Matt Matt Sullivan GRAFIX Training m...@grafixtraining.com www.grafixtraining.com office 714 960-6840 cell txt 714 585-2335 sms message skype: mattrsullivan twitter: mattrsullivan linkedin facebook -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Linda G. Gallagher Sent: Friday, December 18, 2009 1:10 PM To: 'Spectrum Writing'; 'Chris Despopoulos'; 'Art Campbell' Cc: framers@lists.frameusers.com Subject: RE: TCS2 Distiller license problem So is anybody at Adobe working on this problem and going to help us solve it??? I'm a dyed-in-the-wool FM user and want to use TCS 2, including RH and Acrobat, but I can't. What am I supposed to do Is anyone listening out there We users can't solve the problem, so it seems that Adobe has to. ~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates RMIMA Membership Manager www.RMIMA.org -Original Message- From: Spectrum Writing [mailto:i...@spectrumwritingllc.com] Sent: Thursday, December 17, 2009 10:53 AM To: 'Linda G. Gallagher'; 'Chris Despopoulos'; 'Art Campbell' Cc: framers@lists.frameusers.com Subject: RE: TCS2 Distiller license problem I can tell all of you from personal, painful and recent experience, DO NOT attempt to uninstall and reinstall TCS2. That approach is useless as a screen door on a submarine and will leave you with a system so corrupted that NOTHING will get you back to anything useful other than a wipe clean and reformat of your hard drive (and for all of you offlist naysayers, you will find plenty of topics on the Adobe forum about this, including some from some very experienced FM users such as Sean B.). Also, DO NOT, under any circumstances, run the licensing script again and use the 0 option. It screws with an Adobe-specific .dll that if hosed, will leave you unable to run even your own desktop. (check now and right-click on your desktop and if you get an error message, let me know and I will point you in the right direction for fixing this.) I do have a script that Mahesh provided to me for cleaning up FM and RH licensing issues and if someone is script savvy, I can provide it to you and see if it can be tweaked for Acrobat. Also, I have other instructions from Mahesh that I am providing below that might help some of you as well: This problem could occur if there was a prerelease software (beta) installed on the machine and then if full version is installed, serial number corruption can cause licensing issues. In your case, I would suggest that you please change your system date (back date) to a date when the software was working fine. Thanks and regards Mahesh Finally, if you want to contact me directly offlist (even via phone) and ask questions and see if I can walk you through what eventually worked for me, I would be happy to. I, too, lost tangible items throughout this issue (as in numerous billing hours that I cannot recoup) and intangible items (as in my sanity and possibly even some street cred. with clients as I had convinced one that it was FM and not Word for their solution!) trying to to get this issue resolved. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com i...@spectrumwritingllc.com -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Linda G. Gallagher Sent: Thursday, December 17, 2009 10:21 AM To: 'Chris Despopoulos'; 'Art Campbell' Cc: framers@lists.frameusers.com Subject: RE: TCS2 Distiller license problem I've had similar experience. I did try just
TCS2 Distiller license problem
So is anybody at Adobe working on this problem and going to help us solve it??? I'm a dyed-in-the-wool FM user and want to use TCS 2, including RH and Acrobat, but I can't. What am I supposed to do Is anyone listening out there We users can't solve the problem, so it seems that Adobe has to. ~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates RMIMA Membership Manager www.RMIMA.org -Original Message- From: Spectrum Writing [mailto:i...@spectrumwritingllc.com] Sent: Thursday, December 17, 2009 10:53 AM To: 'Linda G. Gallagher'; 'Chris Despopoulos'; 'Art Campbell' Cc: framers at lists.frameusers.com Subject: RE: TCS2 Distiller license problem I can tell all of you from personal, painful and recent experience, DO NOT attempt to uninstall and reinstall TCS2. That approach is useless as a screen door on a submarine and will leave you with a system so corrupted that NOTHING will get you back to anything useful other than a wipe clean and reformat of your hard drive (and for all of you offlist naysayers, you will find plenty of topics on the Adobe forum about this, including some from some very experienced FM users such as Sean B.). Also, DO NOT, under any circumstances, run the licensing script again and use the "0" option. It screws with an Adobe-specific .dll that if hosed, will leave you unable to run even your own desktop. (check now and right-click on your desktop and if you get an error message, let me know and I will point you in the right direction for fixing this.) I do have a script that Mahesh provided to me for cleaning up FM and RH licensing issues and if someone is script savvy, I can provide it to you and see if it can be tweaked for Acrobat. Also, I have other instructions from Mahesh that I am providing below that might help some of you as well: This problem could occur if there was a prerelease software (beta) installed on the machine and then if full version is installed, serial number corruption can cause licensing issues. In your case, I would suggest that you please change your system date (back date) to a date when the software was working fine. Thanks and regards Mahesh Finally, if you want to contact me directly offlist (even via phone) and ask questions and see if I can walk you through what eventually worked for me, I would be happy to. I, too, lost tangible items throughout this issue (as in numerous billing hours that I cannot recoup) and intangible items (as in my sanity and possibly even some street cred. with clients as I had convinced one that it was FM and not Word for their solution!) trying to to get this issue resolved. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com info at spectrumwritingllc.com -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Linda G. Gallagher Sent: Thursday, December 17, 2009 10:21 AM To: 'Chris Despopoulos'; 'Art Campbell' Cc: framers at lists.frameusers.com Subject: RE: TCS2 Distiller license problem I've had similar experience. I did try just entering the serial number that worked just fine for all other components of TCS2, but it comes up as a not valid number. I've double, triple, and quadruple checked the all-numeric number and it's right. I copied and pasted it in, I entered it manually, still shows as not valid. So, I downloaded and ran the licensing tool twice. First just "regular," then using the zero option, rebooting in between. Now, FM, RH, and PS open fine (didn't try CP), but both Distiller and Acrobat Pro 9 Extended ask for the serial number and won't accept the valid number that I have. I'm stuck, too. Even if I manage to uninstall everything, is there any reason to believe it's going to recognize my totally valid and correct serial number? I'm not so sure. RJ, Mahesh, someone, what's the solution to these problems? This makes TCS 2 unusable, as I always have to generate PDFs. Please help us all with this. ~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates RMIMA Membership Manager www.RMIMA.org -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Chris Despopoulos Sent: Thursday, December 17, 2009 7:54 AM To: Art Campbell Cc: framers at lists.frameusers.com Subject: Re: TCS2 Distiller license problem Just a report of the situation... The script didn't work. Acrobat still expects a serial number, and won't
TCS2 Distiller license problem
Hi Linda, since I know your TCS2 machine is not a production machine, I suggest the following: All scary experiences aside, the following have worked for me (without fail) for all Adobe software including TCS2. With the exception of Tammy (who did try these options unsuccessfully after other advice and utilities from Adobe tech support) these steps have also worked for *every* client I've passed them to as well. These suggestions came to me via Google searches and were initially penned to address some older version of CS installation issues. Option 1: Uninstall TCS2 and any current or older apps included in the Tech Comm Suite via Control Panel or Installer DVD Use the Windows Installer Utility to remove any remaining visible thru that utility Restart your system and reinstall from your installer DVD (The trial DVD should suffice) Option 2: Use Windows to revert to a Restore Point prior to your installation of the Adobe software mentioned above, and install from there. ***Nuclear Blast Method*** Use the initial Restore Point, or the Disk Image that likely came with your computer to start anew. & -Matt Matt Sullivan GRAFIX Training matt at grafixtraining.com www.grafixtraining.com office 714 960-6840 cell & txt 714 585-2335 sms message skype: mattrsullivan twitter: mattrsullivan linkedin facebook -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Linda G. Gallagher Sent: Friday, December 18, 2009 1:10 PM To: 'Spectrum Writing'; 'Chris Despopoulos'; 'Art Campbell' Cc: framers at lists.frameusers.com Subject: RE: TCS2 Distiller license problem So is anybody at Adobe working on this problem and going to help us solve it??? I'm a dyed-in-the-wool FM user and want to use TCS 2, including RH and Acrobat, but I can't. What am I supposed to do Is anyone listening out there We users can't solve the problem, so it seems that Adobe has to. ~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates RMIMA Membership Manager www.RMIMA.org -Original Message- From: Spectrum Writing [mailto:i...@spectrumwritingllc.com] Sent: Thursday, December 17, 2009 10:53 AM To: 'Linda G. Gallagher'; 'Chris Despopoulos'; 'Art Campbell' Cc: framers at lists.frameusers.com Subject: RE: TCS2 Distiller license problem I can tell all of you from personal, painful and recent experience, DO NOT attempt to uninstall and reinstall TCS2. That approach is useless as a screen door on a submarine and will leave you with a system so corrupted that NOTHING will get you back to anything useful other than a wipe clean and reformat of your hard drive (and for all of you offlist naysayers, you will find plenty of topics on the Adobe forum about this, including some from some very experienced FM users such as Sean B.). Also, DO NOT, under any circumstances, run the licensing script again and use the "0" option. It screws with an Adobe-specific .dll that if hosed, will leave you unable to run even your own desktop. (check now and right-click on your desktop and if you get an error message, let me know and I will point you in the right direction for fixing this.) I do have a script that Mahesh provided to me for cleaning up FM and RH licensing issues and if someone is script savvy, I can provide it to you and see if it can be tweaked for Acrobat. Also, I have other instructions from Mahesh that I am providing below that might help some of you as well: This problem could occur if there was a prerelease software (beta) installed on the machine and then if full version is installed, serial number corruption can cause licensing issues. In your case, I would suggest that you please change your system date (back date) to a date when the software was working fine. Thanks and regards Mahesh Finally, if you want to contact me directly offlist (even via phone) and ask questions and see if I can walk you through what eventually worked for me, I would be happy to. I, too, lost tangible items throughout this issue (as in numerous billing hours that I cannot recoup) and intangible items (as in my sanity and possibly even some street cred. with clients as I had convinced one that it was FM and not Word for their solution!) trying to to get this issue resolved. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com info at spectrumwritingllc.com -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Linda G. Gallagher Sent: Thursday, December 17, 2009 10:21 AM To: 'Chris Despopoulos'; 'Art Campbell' Cc: framers at lists.frameusers.com Subject: RE: TCS2 Distiller license problem I've had
Re: TCS2 Distiller license problem
I have the same problem, only with Acrobat. So far I've just been using everything but Acrobat, and not generating PDFs. Thank goodness for Reader and older versions of Maker. I haven't had the courage to try un-installing all the products and installing again. Somehow I doubt I'll ever have a fully capable TS2 on my system. I certainly don't want to throw away many hours of time wrestling with this problem, considering it's like throwing money away... I'm sure I've spent 10 hours already, which is approaching the cost of the product! Any help or advice around this issue would be greatly appreciated! cud I have a fully licensed version of TCS2 on my laptop. I first installed it as the trial version, then entered my serial number when I got it. I've not had any issues with testing out RH and FM, but I notice now when I open Distiller, I'm being asked for a serial number. I'm able to open all other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop, and Captivate. These all recognize that I've already entered a serial number. Only Distiller does not. I understand that the problems I've heard about started with licensing issues with Acrobat. I've also heard that some of the solutions to this problem cause more problems. Does anyone know of a script that will fix this licensing issue with Distiller and not hose up my TCS 2 installation and my laptop? ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: TCS2 Distiller license problem
First, the license utility to which I posted the URL is supposed to work as a kind of swiss army knife for licensing -- it's supposed to check all parameters, not just the temp license. So I'd go ahead and run it to see if it fixes the problem. If it doesn't work, at least you tried the public fix. Also, Adobe provides free tech support for all installation issues, and this is certainly an installation issue. Yes, you have to go through phone hell to get support, but they usually keep working on an issue until it's resolved. And for Chris's problem, Adobe also says very plainly that you can't have ANY previous distiller versions on a system with any version of Acrobat. So if you still have Maker or other components on your system, as you imply, you may have diagnosed the problem yourself... Art Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Dec 17, 2009 at 7:40 AM, Chris Despopoulos despopoulos_chr...@yahoo.com wrote: I have the same problem, only with Acrobat. So far I've just been using everything but Acrobat, and not generating PDFs. Thank goodness for Reader and older versions of Maker. I haven't had the courage to try un-installing all the products and installing again. Somehow I doubt I'll ever have a fully capable TS2 on my system. I certainly don't want to throw away many hours of time wrestling with this problem, considering it's like throwing money away... I'm sure I've spent 10 hours already, which is approaching the cost of the product! Any help or advice around this issue would be greatly appreciated! cud I have a fully licensed version of TCS2 on my laptop. I first installed it as the trial version, then entered my serial number when I got it. I've not had any issues with testing out RH and FM, but I notice now when I open Distiller, I'm being asked for a serial number. I'm able to open all other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop, and Captivate. These all recognize that I've already entered a serial number. Only Distiller does not. I understand that the problems I've heard about started with licensing issues with Acrobat. I've also heard that some of the solutions to this problem cause more problems. Does anyone know of a script that will fix this licensing issue with Distiller and not hose up my TCS 2 installation and my laptop? ___ You are currently subscribed to Framers as art.campb...@gmail.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: TCS2 Distiller license problem
Art Campbell wrote: And for Chris's problem, Adobe also says very plainly that you can't have ANY previous distiller versions on a system with any version of Acrobat. So if you still have Maker or other components on your system, as you imply, you may have diagnosed the problem yourself... I was going to post much the same thing, but Art beat me to it. But I do have one minor correction, which is that the plain advice about never attempting to have multiple versions of Acrobat tools installed has come mostly from Dov Isaacs, who always reminds us that he is *not* an official voice of Adobe when it comes to Acrobat (or FrameMaker, for that matter). -Fred Ridder ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: TCS2 Distiller license problem
Indeed Fred, Dov is not the official voice of Adobe, but he *is* always right. ;-) So to test the TCS, you do need a dedicated computer which you don't use for production work, which makes it difficult for many people. Cheers -- Yves Barbion www.scripto.nu On Thu, Dec 17, 2009 at 2:23 PM, Fred Ridder docu...@hotmail.com wrote: Art Campbell wrote: And for Chris's problem, Adobe also says very plainly that you can't have ANY previous distiller versions on a system with any version of Acrobat. So if you still have Maker or other components on your system, as you imply, you may have diagnosed the problem yourself... I was going to post much the same thing, but Art beat me to it. But I do have one minor correction, which is that the plain advice about never attempting to have multiple versions of Acrobat tools installed has come mostly from Dov Isaacs, who always reminds us that he is *not* an official voice of Adobe when it comes to Acrobat (or FrameMaker, for that matter). -Fred Ridder ___ You are currently subscribed to Framers as yves.barb...@gmail.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/yves.barbion%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: TCS2 Distiller license problem
I don't have any Acrobat products installed on my machine except what's in Technical Suite, and Adobe Reader 8. I cannot generate PDFs on my machine at all -- I email files to other family members who do that chore for me. I guess I lost the URL you posted in the mish-mash of my digest version of the list. I'll give it a try... cud From: Art Campbell art.campb...@gmail.com To: Chris Despopoulos despopoulos_chr...@yahoo.com Cc: framers@lists.frameusers.com Sent: Thu, December 17, 2009 8:12:59 AM Subject: Re: TCS2 Distiller license problem First, the license utility to which I posted the URL is supposed to work as a kind of swiss army knife for licensing -- it's supposed to check all parameters, not just the temp license. So I'd go ahead and run it to see if it fixes the problem. If it doesn't work, at least you tried the public fix. Also, Adobe provides free tech support for all installation issues, and this is certainly an installation issue. Yes, you have to go through phone hell to get support, but they usually keep working on an issue until it's resolved. And for Chris's problem, Adobe also says very plainly that you can't have ANY previous distiller versions on a system with any version of Acrobat. So if you still have Maker or other components on your system, as you imply, you may have diagnosed the problem yourself... Art Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Dec 17, 2009 at 7:40 AM, Chris Despopoulos despopoulos_chr...@yahoo.com wrote: I have the same problem, only with Acrobat. So far I've just been using everything but Acrobat, and not generating PDFs. Thank goodness for Reader and older versions of Maker. I haven't had the courage to try un-installing all the products and installing again. Somehow I doubt I'll ever have a fully capable TS2 on my system. I certainly don't want to throw away many hours of time wrestling with this problem, considering it's like throwing money away... I'm sure I've spent 10 hours already, which is approaching the cost of the product! Any help or advice around this issue would be greatly appreciated! cud I have a fully licensed version of TCS2 on my laptop. I first installed it as the trial version, then entered my serial number when I got it. I've not had any issues with testing out RH and FM, but I notice now when I open Distiller, I'm being asked for a serial number. I'm able to open all other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop, and Captivate. These all recognize that I've already entered a serial number. Only Distiller does not. I understand that the problems I've heard about started with licensing issues with Acrobat. I've also heard that some of the solutions to this problem cause more problems. Does anyone know of a script that will fix this licensing issue with Distiller and not hose up my TCS 2 installation and my laptop? ___ You are currently subscribed to Framers as art.campb...@gmail.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: TCS2 Distiller license problem
Just a report of the situation... The script didn't work. Acrobat still expects a serial number, and won't accept my TCS serial number. One more hour down the drain. I rebooted three times to try all the suggested fixes in the script. The third run (using the 0 option) is supposed to remove the license file -- I would have expected to need to enter my serial number again for running any TCS products, but that didn't happen -- Maker runs the same as usual, and Acrobat still wants a number. I have no idea what the script did -- for all I know it installed something I don't want, or modified my registry in some way I don't want. But I trusted it anyway -- to no avail. Adobe, please take note... Explaining what the script does would comfort your customers. I suspect the licensing doesn't think my Acrobat installation is part of my TCS installation. I will try removing all of TCS, then re-installing and setting the serial number yet again. My fear is that *nothig* will work after I do that. Yes, tech support is free for licensing issues. Well, not free if you consider the time spent. What does it mean when the cost to install the product is as great as the cost to purchase it? Sigh... I have to start actually gaining a living with my time now... cud From: Art Campbell art.campb...@gmail.com To: Chris Despopoulos despopoulos_chr...@yahoo.com Cc: framers@lists.frameusers.com Sent: Thu, December 17, 2009 8:12:59 AM Subject: Re: TCS2 Distiller license problem First, the license utility to which I posted the URL is supposed to work as a kind of swiss army knife for licensing -- it's supposed to check all parameters, not just the temp license. So I'd go ahead and run it to see if it fixes the problem. If it doesn't work, at least you tried the public fix. Also, Adobe provides free tech support for all installation issues, and this is certainly an installation issue. Yes, you have to go through phone hell to get support, but they usually keep working on an issue until it's resolved. And for Chris's problem, Adobe also says very plainly that you can't have ANY previous distiller versions on a system with any version of Acrobat. So if you still have Maker or other components on your system, as you imply, you may have diagnosed the problem yourself... Art Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Dec 17, 2009 at 7:40 AM, Chris Despopoulos despopoulos_chr...@yahoo.com wrote: I have the same problem, only with Acrobat. So far I've just been using everything but Acrobat, and not generating PDFs. Thank goodness for Reader and older versions of Maker. I haven't had the courage to try un-installing all the products and installing again. Somehow I doubt I'll ever have a fully capable TS2 on my system. I certainly don't want to throw away many hours of time wrestling with this problem, considering it's like throwing money away... I'm sure I've spent 10 hours already, which is approaching the cost of the product! Any help or advice around this issue would be greatly appreciated! cud I have a fully licensed version of TCS2 on my laptop. I first installed it as the trial version, then entered my serial number when I got it. I've not had any issues with testing out RH and FM, but I notice now when I open Distiller, I'm being asked for a serial number. I'm able to open all other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop, and Captivate. These all recognize that I've already entered a serial number. Only Distiller does not. I understand that the problems I've heard about started with licensing issues with Acrobat. I've also heard that some of the solutions to this problem cause more problems. Does anyone know of a script that will fix this licensing issue with Distiller and not hose up my TCS 2 installation and my laptop? ___ You are currently subscribed to Framers as art.campb...@gmail.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr
Re: TCS2 Distiller license problem
So the other thread in the previous messages was that Adobe provides free installation support... What did they say when you called? Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Dec 17, 2009 at 9:54 AM, Chris Despopoulos despopoulos_chr...@yahoo.com wrote: Just a report of the situation... The script didn't work. Acrobat still expects a serial number, and won't accept my TCS serial number. One more hour down the drain. I rebooted three times to try all the suggested fixes in the script. The third run (using the 0 option) is supposed to remove the license file -- I would have expected to need to enter my serial number again for running any TCS products, but that didn't happen -- Maker runs the same as usual, and Acrobat still wants a number. I have no idea what the script did -- for all I know it installed something I don't want, or modified my registry in some way I don't want. But I trusted it anyway -- to no avail. Adobe, please take note... Explaining what the script does would comfort your customers. I suspect the licensing doesn't think my Acrobat installation is part of my TCS installation. I will try removing all of TCS, then re-installing and setting the serial number yet again. My fear is that *nothig* will work after I do that. Yes, tech support is free for licensing issues. Well, not free if you consider the time spent. What does it mean when the cost to install the product is as great as the cost to purchase it? Sigh... I have to start actually gaining a living with my time now... cud -- *From:* Art Campbell art.campb...@gmail.com *To:* Chris Despopoulos despopoulos_chr...@yahoo.com *Cc:* framers@lists.frameusers.com *Sent:* Thu, December 17, 2009 8:12:59 AM *Subject:* Re: TCS2 Distiller license problem First, the license utility to which I posted the URL is supposed to work as a kind of swiss army knife for licensing -- it's supposed to check all parameters, not just the temp license. So I'd go ahead and run it to see if it fixes the problem. If it doesn't work, at least you tried the public fix. Also, Adobe provides free tech support for all installation issues, and this is certainly an installation issue. Yes, you have to go through phone hell to get support, but they usually keep working on an issue until it's resolved. And for Chris's problem, Adobe also says very plainly that you can't have ANY previous distiller versions on a system with any version of Acrobat. So if you still have Maker or other components on your system, as you imply, you may have diagnosed the problem yourself... Art Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Dec 17, 2009 at 7:40 AM, Chris Despopoulos despopoulos_chr...@yahoo.com wrote: I have the same problem, only with Acrobat. So far I've just been using everything but Acrobat, and not generating PDFs. Thank goodness for Reader and older versions of Maker. I haven't had the courage to try un-installing all the products and installing again. Somehow I doubt I'll ever have a fully capable TS2 on my system. I certainly don't want to throw away many hours of time wrestling with this problem, considering it's like throwing money away... I'm sure I've spent 10 hours already, which is approaching the cost of the product! Any help or advice around this issue would be greatly appreciated! cud I have a fully licensed version of TCS2 on my laptop. I first installed it as the trial version, then entered my serial number when I got it. I've not had any issues with testing out RH and FM, but I notice now when I open Distiller, I'm being asked for a serial number. I'm able to open all other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop, and Captivate. These all recognize that I've already entered a serial number. Only Distiller does not. I understand that the problems I've heard about started with licensing issues with Acrobat. I've also heard that some of the solutions to this problem cause more problems. Does anyone know of a script that will fix this licensing issue with Distiller and not hose up my TCS 2 installation and my laptop? ___ You are currently subscribed to Framers as art.campb...@gmail.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send
Re: TCS2 Distiller license problem
I don't have any Acrobat products installed on my machine except what's in Technical Suite, and Adobe Reader 8. Dov has also warned not to have multiple versions of Acrobat and/or Reader on the same computer. So... one version of Acrobat OR one version of Reader OR one version of the distiller that comes with FrameMaker. But only one in total. Mike Wickham ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: TCS2 Distiller license problem
For the sake of due diligence, I just uninstalled Reader (I'm sure I had installed it *after* failing to get an Acrobat license), and then tried to run Acrobat. Indeed, the startup process automatically went through an Acrobat install. My TCS serial number is still invalid. Then I went to the TCS installer and tried to reinstall Acrobat. My TCS serial number is still invalid with Acrobat. So far today, between attempts and emails, I've spent a full two hours on this. At a *cheap* contracting rate, that's 100 dollars. Overall I'd say I spent 12 hours on installing TCS2, and still don't have the full product. At that cheap rate, we're talking $600.00 down the drain. I'm one of the converted, and really do want FrameMaker and the rest of the TCS2 products to work. How would this be perceived by a less forgiving customer? There is no doubt in my mind that the TCS licensing is as squirrely as a Chuck Jones cartoon. cud From: Mike Wickham i...@mikewickham.com To: Chris Despopoulos despopoulos_chr...@yahoo.com; Frame Users framers@lists.FrameUsers.com Sent: Thu, December 17, 2009 10:49:59 AM Subject: Re: TCS2 Distiller license problem I don't have any Acrobat products installed on my machine except what's in Technical Suite, and Adobe Reader 8. Dov has also warned not to have multiple versions of Acrobat and/or Reader on the same computer. So... one version of Acrobat OR one version of Reader OR one version of the distiller that comes with FrameMaker. But only one in total. Mike Wickham ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: TCS2 Distiller license problem
I've had similar experience. I did try just entering the serial number that worked just fine for all other components of TCS2, but it comes up as a not valid number. I've double, triple, and quadruple checked the all-numeric number and it's right. I copied and pasted it in, I entered it manually, still shows as not valid. So, I downloaded and ran the licensing tool twice. First just regular, then using the zero option, rebooting in between. Now, FM, RH, and PS open fine (didn't try CP), but both Distiller and Acrobat Pro 9 Extended ask for the serial number and won't accept the valid number that I have. I'm stuck, too. Even if I manage to uninstall everything, is there any reason to believe it's going to recognize my totally valid and correct serial number? I'm not so sure. RJ, Mahesh, someone, what's the solution to these problems? This makes TCS 2 unusable, as I always have to generate PDFs. Please help us all with this. ~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates RMIMA Membership Manager www.RMIMA.org -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Chris Despopoulos Sent: Thursday, December 17, 2009 7:54 AM To: Art Campbell Cc: framers@lists.frameusers.com Subject: Re: TCS2 Distiller license problem Just a report of the situation... The script didn't work. Acrobat still expects a serial number, and won't accept my TCS serial number. One more hour down the drain. I rebooted three times to try all the suggested fixes in the script. The third run (using the 0 option) is supposed to remove the license file -- I would have expected to need to enter my serial number again for running any TCS products, but that didn't happen -- Maker runs the same as usual, and Acrobat still wants a number. I have no idea what the script did -- for all I know it installed something I don't want, or modified my registry in some way I don't want. But I trusted it anyway -- to no avail. Adobe, please take note... Explaining what the script does would comfort your customers. I suspect the licensing doesn't think my Acrobat installation is part of my TCS installation. I will try removing all of TCS, then re-installing and setting the serial number yet again. My fear is that *nothig* will work after I do that. Yes, tech support is free for licensing issues. Well, not free if you consider the time spent. What does it mean when the cost to install the product is as great as the cost to purchase it? Sigh... I have to start actually gaining a living with my time now... cud From: Art Campbell art.campb...@gmail.com To: Chris Despopoulos despopoulos_chr...@yahoo.com Cc: framers@lists.frameusers.com Sent: Thu, December 17, 2009 8:12:59 AM Subject: Re: TCS2 Distiller license problem First, the license utility to which I posted the URL is supposed to work as a kind of swiss army knife for licensing -- it's supposed to check all parameters, not just the temp license. So I'd go ahead and run it to see if it fixes the problem. If it doesn't work, at least you tried the public fix. Also, Adobe provides free tech support for all installation issues, and this is certainly an installation issue. Yes, you have to go through phone hell to get support, but they usually keep working on an issue until it's resolved. And for Chris's problem, Adobe also says very plainly that you can't have ANY previous distiller versions on a system with any version of Acrobat. So if you still have Maker or other components on your system, as you imply, you may have diagnosed the problem yourself... Art Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Dec 17, 2009 at 7:40 AM, Chris Despopoulos despopoulos_chr...@yahoo.com wrote: I have the same problem, only with Acrobat. So far I've just been using everything but Acrobat, and not generating PDFs. Thank goodness for Reader and older versions of Maker. I haven't had the courage to try un-installing all the products and installing again. Somehow I doubt I'll ever have a fully capable TS2 on my system. I certainly don't want to throw away many hours of time wrestling with this problem, considering it's like throwing money away... I'm sure I've spent 10 hours already, which is approaching the cost of the product! Any help or advice around this issue would be greatly appreciated! cud I have a fully licensed version of TCS2 on my laptop. I first
RE: TCS2 Distiller license problem
I can tell all of you from personal, painful and recent experience, DO NOT attempt to uninstall and reinstall TCS2. That approach is useless as a screen door on a submarine and will leave you with a system so corrupted that NOTHING will get you back to anything useful other than a wipe clean and reformat of your hard drive (and for all of you offlist naysayers, you will find plenty of topics on the Adobe forum about this, including some from some very experienced FM users such as Sean B.). Also, DO NOT, under any circumstances, run the licensing script again and use the 0 option. It screws with an Adobe-specific .dll that if hosed, will leave you unable to run even your own desktop. (check now and right-click on your desktop and if you get an error message, let me know and I will point you in the right direction for fixing this.) I do have a script that Mahesh provided to me for cleaning up FM and RH licensing issues and if someone is script savvy, I can provide it to you and see if it can be tweaked for Acrobat. Also, I have other instructions from Mahesh that I am providing below that might help some of you as well: This problem could occur if there was a prerelease software (beta) installed on the machine and then if full version is installed, serial number corruption can cause licensing issues. In your case, I would suggest that you please change your system date (back date) to a date when the software was working fine. Thanks and regards Mahesh Finally, if you want to contact me directly offlist (even via phone) and ask questions and see if I can walk you through what eventually worked for me, I would be happy to. I, too, lost tangible items throughout this issue (as in numerous billing hours that I cannot recoup) and intangible items (as in my sanity and possibly even some street cred. with clients as I had convinced one that it was FM and not Word for their solution!) trying to to get this issue resolved. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com i...@spectrumwritingllc.com -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Linda G. Gallagher Sent: Thursday, December 17, 2009 10:21 AM To: 'Chris Despopoulos'; 'Art Campbell' Cc: framers@lists.frameusers.com Subject: RE: TCS2 Distiller license problem I've had similar experience. I did try just entering the serial number that worked just fine for all other components of TCS2, but it comes up as a not valid number. I've double, triple, and quadruple checked the all-numeric number and it's right. I copied and pasted it in, I entered it manually, still shows as not valid. So, I downloaded and ran the licensing tool twice. First just regular, then using the zero option, rebooting in between. Now, FM, RH, and PS open fine (didn't try CP), but both Distiller and Acrobat Pro 9 Extended ask for the serial number and won't accept the valid number that I have. I'm stuck, too. Even if I manage to uninstall everything, is there any reason to believe it's going to recognize my totally valid and correct serial number? I'm not so sure. RJ, Mahesh, someone, what's the solution to these problems? This makes TCS 2 unusable, as I always have to generate PDFs. Please help us all with this. ~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates RMIMA Membership Manager www.RMIMA.org -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Chris Despopoulos Sent: Thursday, December 17, 2009 7:54 AM To: Art Campbell Cc: framers@lists.frameusers.com Subject: Re: TCS2 Distiller license problem Just a report of the situation... The script didn't work. Acrobat still expects a serial number, and won't accept my TCS serial number. One more hour down the drain. I rebooted three times to try all the suggested fixes in the script. The third run (using the 0 option) is supposed to remove the license file -- I would have expected to need to enter my serial number again for running any TCS products, but that didn't happen -- Maker runs the same as usual, and Acrobat still wants a number. I have no idea what the script did -- for all I know it installed something I don't want, or modified my registry in some way I don't want. But I trusted it anyway -- to no avail. Adobe, please take note... Explaining what the script does would comfort your customers. I suspect the licensing doesn't think my Acrobat installation is part of my TCS installation. I will try removing all of TCS, then re-installing and setting the serial number yet again. My fear is that *nothig* will work after I do that. Yes, tech support is free for licensing issues
RE: TCS2 Distiller license problem
Chris Despopoulos wrote: There is no doubt in my mind that the TCS licensing is as squirrely as a Chuck Jones cartoon. My sympaties on your TCS licensing problems, but I have to pick one nit. Chuck Jones didn't make squirrely catroons--he made hare-brained ones. It was Jay Ward who was responsible for the squirrely (and moosey) ones. -Fred Ridder ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: TCS2 Distiller license problem
I'm really scared. If cud can't figure this out, what about mere FrameMaker mortals? Regards, Peter ___ Peter Gold KnowHow ProServices ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: TCS2 Distiller license problem
You give me too much credit. As a closet anarchist, licensing is something I have never been able to understand. Also, I don't think this is a FrameMaker issue. I don't think enough people have tried to pirate Maker to warrant the expense of super-clever licensing schemes. Unfortunately there's the maxim... Fixing bugs is more difficult than writing code. And so you should *never* be as clever as you can when you write code. cud From: Peter Gold pe...@knowhowpro.com To: Fred Ridder docu...@hotmail.com Cc: despopoulos_chr...@yahoo.com; framers@lists.frameusers.com Sent: Thu, December 17, 2009 6:35:57 PM Subject: Re: TCS2 Distiller license problem I'm really scared. If cud can't figure this out, what about mere FrameMaker mortals? Regards, Peter ___ Peter Gold KnowHow ProServices ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
TCS2 Distiller license problem
I have the same problem, only with Acrobat. So far I've just been using everything but Acrobat, and not generating PDFs. Thank goodness for Reader and older versions of Maker. I haven't had the courage to try un-installing all the products and installing again. Somehow I doubt I'll ever have a fully capable TS2 on my system. I certainly don't want to throw away many hours of time wrestling with this problem, considering it's like throwing money away... I'm sure I've spent 10 hours already, which is approaching the cost of the product! Any help or advice around this issue would be greatly appreciated! cud I have a fully licensed version of TCS2 on my laptop. I first installed it as the trial version, then entered my serial number when I got it. I've not had any issues with testing out RH and FM, but I notice now when I open Distiller, I'm being asked for a serial number. I'm able to open all other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop, and Captivate. These all recognize that I've already entered a serial number. Only Distiller does not. I understand that the problems I've heard about started with licensing issues with Acrobat. I've also heard that some of the solutions to this problem cause more problems. Does anyone know of a script that will fix this licensing issue with Distiller and not hose up my TCS 2 installation and my laptop?
TCS2 Distiller license problem
First, the license utility to which I posted the URL is supposed to work as a kind of swiss army knife for licensing -- it's supposed to check all parameters, not just the temp license. So I'd go ahead and run it to see if it fixes the problem. If it doesn't work, at least you tried the public fix. Also, Adobe provides free tech support for all installation issues, and this is certainly an installation issue. Yes, you have to go through phone hell to get support, but they usually keep working on an issue until it's resolved. And for Chris's problem, Adobe also says very plainly that you can't have ANY previous distiller versions on a system with any version of Acrobat. So if you still have Maker or other components on your system, as you imply, you may have diagnosed the problem yourself... Art Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Dec 17, 2009 at 7:40 AM, Chris Despopoulos < despopoulos_chriss at yahoo.com> wrote: > I have the same problem, only with Acrobat. So far I've just been using > everything but Acrobat, and not generating PDFs. Thank goodness for Reader > and older versions of Maker. I haven't had the courage to try un-installing > all the products and installing again. Somehow I doubt I'll ever have a > fully capable TS2 on my system. I certainly don't want to throw away many > hours of time wrestling with this problem, considering it's like throwing > money away... I'm sure I've spent 10 hours already, which is approaching > the cost of the product! > > Any help or advice around this issue would be greatly appreciated! > > cud > > > I have a fully licensed version of TCS2 on my laptop. I first installed it > as the trial version, then entered my serial number when I got it. > > I've not had any issues with testing out RH and FM, but I notice now when I > open Distiller, I'm being asked for a serial number. I'm able to open all > other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop, > and Captivate. These all recognize that I've already entered a serial > number. Only Distiller does not. > > I understand that the problems I've heard about started with licensing > issues with Acrobat. I've also heard that some of the solutions to this > problem cause more problems. > > Does anyone know of a script that will fix this licensing issue with > Distiller and not hose up my TCS 2 installation and my laptop? > > > > > ___ > > > You are currently subscribed to Framers as art.campbell at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. >
TCS2 Distiller license problem
Art Campbell wrote: > And for Chris's problem, Adobe also says very plainly that you can't have > ANY previous distiller versions on a system with any version of Acrobat. So > if you still have Maker or other components on your system, as you imply, > you may have diagnosed the problem yourself... I was going to post much the same thing, but Art beat me to it. But I do have one minor correction, which is that the plain advice about never attempting to have multiple versions of Acrobat tools installed has come mostly from Dov Isaacs, who always reminds us that he is *not* an official voice of Adobe when it comes to Acrobat (or FrameMaker, for that matter). -Fred Ridder
TCS2 Distiller license problem
Indeed Fred, Dov is not the official voice of Adobe, but he *is* always right. ;-) So to test the TCS, you do need a dedicated computer which you don't use for production work, which makes it difficult for many people. Cheers -- Yves Barbion www.scripto.nu On Thu, Dec 17, 2009 at 2:23 PM, Fred Ridder wrote: > > > Art Campbell wrote: > > > > And for Chris's problem, Adobe also says very plainly that you can't have > > ANY previous distiller versions on a system with any version of Acrobat. > So > > if you still have Maker or other components on your system, as you imply, > > you may have diagnosed the problem yourself... > > > I was going to post much the same thing, but Art beat me to it. But I do > have one minor correction, which is that the plain advice about never > attempting to have multiple versions of Acrobat tools installed has come > mostly from Dov Isaacs, who always reminds us that he is *not* an official > voice of Adobe when it comes to Acrobat (or FrameMaker, for that matter). > > -Fred Ridder > > ___ > > > You are currently subscribed to Framers as yves.barbion at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/yves.barbion%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. >
TCS2 Distiller license problem
I don't have any Acrobat products installed on my machine except what's in Technical Suite, and Adobe Reader 8. I cannot generate PDFs on my machine at all -- I email files to other family members who do that chore for me. I guess I lost the URL you posted in the mish-mash of my digest version of the list. I'll give it a try... cud From: Art Campbell <art.campb...@gmail.com> To: Chris Despopoulos Cc: framers at lists.frameusers.com Sent: Thu, December 17, 2009 8:12:59 AM Subject: Re: TCS2 Distiller license problem First, the license utility to which I posted the URL is supposed to work as a kind of swiss army knife for licensing -- it's supposed to check all parameters, not just the temp license. So I'd go ahead and run it to see if it fixes the problem. If it doesn't work, at least you tried the public fix. Also, Adobe provides free tech support for all installation issues, and this is certainly an installation issue. Yes, you have to go through phone hell to get support, but they usually keep working on an issue until it's resolved. And for Chris's problem, Adobe also says very plainly that you can't have ANY previous distiller versions on a system with any version of Acrobat. So if you still have Maker or other components on your system, as you imply, you may have diagnosed the problem yourself... Art Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Dec 17, 2009 at 7:40 AM, Chris Despopoulos wrote: > >I have the same problem, only with Acrobat. So far I've just been using >everything but Acrobat, and not generating PDFs. Thank goodness for Reader >and older versions of Maker. I haven't had the courage to try un-installing >all the products and installing again. Somehow I doubt I'll ever have a fully >capable TS2 on my system. I certainly don't want to throw away many hours of >time wrestling with this problem, considering it's like throwing money away... > I'm sure I've spent 10 hours already, which is approaching the cost of the >product! > >>Any help or advice around this issue would be greatly appreciated! > >>cud > >> > >I have a fully licensed version of TCS2 on my laptop. I first installed it >>as the trial version, then entered my serial number when I got it. > >>I've not had any issues with testing out RH and FM, but I notice now when I >>open Distiller, I'm being asked for a serial number. I'm able to open all >>other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop, >>and Captivate. These all recognize that I've already entered a serial >>number. Only Distiller does not. > >>I understand that the problems I've heard about started with licensing >>issues with Acrobat. I've also heard that some of the solutions to this >>problem cause more problems. > >>Does anyone know of a script that will fix this licensing issue with >>Distiller and not hose up my TCS 2 installation and my laptop? > > > > > >>___ > > >>You are currently subscribed to Framers as art.campbell at gmail.com. > >>Send list messages to framers at lists.frameusers.com. > >>To unsubscribe send a blank email to >framers-unsubscribe at lists.frameusers.com >>or visit >>http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > >>Send administrative questions to listadmin at frameusers.com. Visit >http://www.frameusers.com/ for more resources and info. >
TCS2 Distiller license problem
Just a report of the situation... The script didn't work. Acrobat still expects a serial number, and won't accept my TCS serial number. One more hour down the drain. I rebooted three times to try all the suggested fixes in the script. The third run (using the 0 option) is supposed to remove the license file -- I would have expected to need to enter my serial number again for running any TCS products, but that didn't happen -- Maker runs the same as usual, and Acrobat still wants a number. I have no idea what the script did -- for all I know it installed something I don't want, or modified my registry in some way I don't want. But I trusted it anyway -- to no avail. Adobe, please take note... Explaining what the script does would comfort your customers. I suspect the licensing doesn't think my Acrobat installation is part of my TCS installation. I will try removing all of TCS, then re-installing and setting the serial number yet again. My fear is that *nothig* will work after I do that. Yes, tech support is free for licensing issues. Well, not free if you consider the time spent. What does it mean when the cost to install the product is as great as the cost to purchase it? Sigh... I have to start actually gaining a living with my time now... cud From: Art Campbell <art.campb...@gmail.com> To: Chris Despopoulos Cc: framers at lists.frameusers.com Sent: Thu, December 17, 2009 8:12:59 AM Subject: Re: TCS2 Distiller license problem First, the license utility to which I posted the URL is supposed to work as a kind of swiss army knife for licensing -- it's supposed to check all parameters, not just the temp license. So I'd go ahead and run it to see if it fixes the problem. If it doesn't work, at least you tried the public fix. Also, Adobe provides free tech support for all installation issues, and this is certainly an installation issue. Yes, you have to go through phone hell to get support, but they usually keep working on an issue until it's resolved. And for Chris's problem, Adobe also says very plainly that you can't have ANY previous distiller versions on a system with any version of Acrobat. So if you still have Maker or other components on your system, as you imply, you may have diagnosed the problem yourself... Art Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Dec 17, 2009 at 7:40 AM, Chris Despopoulos wrote: > >I have the same problem, only with Acrobat. So far I've just been using >everything but Acrobat, and not generating PDFs. Thank goodness for Reader >and older versions of Maker. I haven't had the courage to try un-installing >all the products and installing again. Somehow I doubt I'll ever have a fully >capable TS2 on my system. I certainly don't want to throw away many hours of >time wrestling with this problem, considering it's like throwing money away... > I'm sure I've spent 10 hours already, which is approaching the cost of the >product! > >>Any help or advice around this issue would be greatly appreciated! > >>cud > >> > >I have a fully licensed version of TCS2 on my laptop. I first installed it >>as the trial version, then entered my serial number when I got it. > >>I've not had any issues with testing out RH and FM, but I notice now when I >>open Distiller, I'm being asked for a serial number. I'm able to open all >>other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop, >>and Captivate. These all recognize that I've already entered a serial >>number. Only Distiller does not. > >>I understand that the problems I've heard about started with licensing >>issues with Acrobat. I've also heard that some of the solutions to this >>problem cause more problems. > >>Does anyone know of a script that will fix this licensing issue with >>Distiller and not hose up my TCS 2 installation and my laptop? > > > > > >>___ > > >>You are currently subscribed to Framers as art.campbell at gmail.com. > >>Send list messages to framers at lists.frameusers.com. > >>To unsubscribe send a blank email to >framers-unsubscribe at lists.frameusers.com >>or visit >>http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > >>Send administrative questions to listadmin at frameusers.com. Visit >http://www.frameusers.com/ for more resources and info. >
TCS2 Distiller license problem
So the other thread in the previous messages was that Adobe provides free installation support... What did they say when you called? Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Dec 17, 2009 at 9:54 AM, Chris Despopoulos < despopoulos_chriss at yahoo.com> wrote: > Just a report of the situation... The script didn't work. Acrobat still > expects a serial number, and won't accept my TCS serial number. One more > hour down the drain. > > I rebooted three times to try all the suggested fixes in the script. The > third run (using the 0 option) is supposed to remove the license file -- I > would have expected to need to enter my serial number again for running any > TCS products, but that didn't happen -- Maker runs the same as usual, and > Acrobat still wants a number. I have no idea what the script did -- for all > I know it installed something I don't want, or modified my registry in some > way I don't want. But I trusted it anyway -- to no avail. Adobe, please > take note... Explaining what the script does would comfort your customers. > > I suspect the licensing doesn't think my Acrobat installation is part of my > TCS installation. I will try removing all of TCS, then re-installing and > setting the serial number yet again. My fear is that *nothig* will work > after I do that. Yes, tech support is free for licensing issues. Well, not > free if you consider the time spent. What does it mean when the cost to > install the product is as great as the cost to purchase it? > > Sigh... I have to start actually gaining a living with my time now... > > cud > > -- > *From:* Art Campbell > *To:* Chris Despopoulos > *Cc:* framers at lists.frameusers.com > *Sent:* Thu, December 17, 2009 8:12:59 AM > *Subject:* Re: TCS2 Distiller license problem > > First, the license utility to which I posted the URL is supposed to work as > a kind of swiss army knife for licensing -- it's supposed to check all > parameters, not just the temp license. So I'd go ahead and run it to see if > it fixes the problem. If it doesn't work, at least you tried the public fix. > > Also, Adobe provides free tech support for all installation issues, and > this is certainly an installation issue. Yes, you have to go through phone > hell to get support, but they usually keep working on an issue until it's > resolved. > > And for Chris's problem, Adobe also says very plainly that you can't have > ANY previous distiller versions on a system with any version of Acrobat. So > if you still have Maker or other components on your system, as you imply, > you may have diagnosed the problem yourself... > > Art > > Art Campbell >art.campbell at gmail.com > "... In my opinion, there's nothing in this world beats a '52 Vincent and > a redheaded girl." -- Richard Thompson > No disclaimers apply. > DoD 358 > > > On Thu, Dec 17, 2009 at 7:40 AM, Chris Despopoulos < > despopoulos_chriss at yahoo.com> wrote: > >> I have the same problem, only with Acrobat. So far I've just been using >> everything but Acrobat, and not generating PDFs. Thank goodness for Reader >> and older versions of Maker. I haven't had the courage to try un-installing >> all the products and installing again. Somehow I doubt I'll ever have a >> fully capable TS2 on my system. I certainly don't want to throw away many >> hours of time wrestling with this problem, considering it's like throwing >> money away... I'm sure I've spent 10 hours already, which is approaching >> the cost of the product! >> >> Any help or advice around this issue would be greatly appreciated! >> >> cud >> >> >> I have a fully licensed version of TCS2 on my laptop. I first installed it >> as the trial version, then entered my serial number when I got it. >> >> I've not had any issues with testing out RH and FM, but I notice now when >> I >> open Distiller, I'm being asked for a serial number. I'm able to open all >> other parts of TCS 2, including RH, FM, Acrobat (not Distiller), >> PhotoShop, >> and Captivate. These all recognize that I've already entered a serial >> number. Only Distiller does not. >> >> I understand that the problems I've heard about started with licensing >> iss
TCS2 Distiller license problem
>I don't have any Acrobat products installed on my machine except what's in >Technical Suite, and Adobe Reader 8. Dov has also warned not to have multiple versions of Acrobat and/or Reader on the same computer. So... one version of Acrobat OR one version of Reader OR one version of the distiller that comes with FrameMaker. But only one in total. Mike Wickham
TCS2 Distiller license problem
For the sake of due diligence, I just uninstalled Reader (I'm sure I had installed it *after* failing to get an Acrobat license), and then tried to run Acrobat. Indeed, the startup process automatically went through an Acrobat install. My TCS serial number is still invalid. Then I went to the TCS installer and tried to reinstall Acrobat. My TCS serial number is still invalid with Acrobat. So far today, between attempts and emails, I've spent a full two hours on this. At a *cheap* contracting rate, that's 100 dollars. Overall I'd say I spent 12 hours on installing TCS2, and still don't have the full product. At that cheap rate, we're talking $600.00 down the drain. I'm one of the converted, and really do want FrameMaker and the rest of the TCS2 products to work. How would this be perceived by a less forgiving customer? There is no doubt in my mind that the TCS licensing is as squirrely as a Chuck Jones cartoon. cud From: Mike Wickham <i...@mikewickham.com> To: Chris Despopoulos ; Frame Users Sent: Thu, December 17, 2009 10:49:59 AM Subject: Re: TCS2 Distiller license problem > I don't have any Acrobat products installed on my machine except what's in > Technical Suite, and Adobe Reader 8. Dov has also warned not to have multiple versions of Acrobat and/or Reader on the same computer. So... one version of Acrobat OR one version of Reader OR one version of the distiller that comes with FrameMaker. But only one in total. Mike Wickham
TCS2 Distiller license problem
I've had similar experience. I did try just entering the serial number that worked just fine for all other components of TCS2, but it comes up as a not valid number. I've double, triple, and quadruple checked the all-numeric number and it's right. I copied and pasted it in, I entered it manually, still shows as not valid. So, I downloaded and ran the licensing tool twice. First just "regular," then using the zero option, rebooting in between. Now, FM, RH, and PS open fine (didn't try CP), but both Distiller and Acrobat Pro 9 Extended ask for the serial number and won't accept the valid number that I have. I'm stuck, too. Even if I manage to uninstall everything, is there any reason to believe it's going to recognize my totally valid and correct serial number? I'm not so sure. RJ, Mahesh, someone, what's the solution to these problems? This makes TCS 2 unusable, as I always have to generate PDFs. Please help us all with this. ~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates RMIMA Membership Manager www.RMIMA.org -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Chris Despopoulos Sent: Thursday, December 17, 2009 7:54 AM To: Art Campbell Cc: framers at lists.frameusers.com Subject: Re: TCS2 Distiller license problem Just a report of the situation... The script didn't work. Acrobat still expects a serial number, and won't accept my TCS serial number. One more hour down the drain. I rebooted three times to try all the suggested fixes in the script. The third run (using the 0 option) is supposed to remove the license file -- I would have expected to need to enter my serial number again for running any TCS products, but that didn't happen -- Maker runs the same as usual, and Acrobat still wants a number. I have no idea what the script did -- for all I know it installed something I don't want, or modified my registry in some way I don't want. But I trusted it anyway -- to no avail. Adobe, please take note... Explaining what the script does would comfort your customers. I suspect the licensing doesn't think my Acrobat installation is part of my TCS installation. I will try removing all of TCS, then re-installing and setting the serial number yet again. My fear is that *nothig* will work after I do that. Yes, tech support is free for licensing issues. Well, not free if you consider the time spent. What does it mean when the cost to install the product is as great as the cost to purchase it? Sigh... I have to start actually gaining a living with my time now... cud From: Art Campbell <art.campb...@gmail.com> To: Chris Despopoulos Cc: framers at lists.frameusers.com Sent: Thu, December 17, 2009 8:12:59 AM Subject: Re: TCS2 Distiller license problem First, the license utility to which I posted the URL is supposed to work as a kind of swiss army knife for licensing -- it's supposed to check all parameters, not just the temp license. So I'd go ahead and run it to see if it fixes the problem. If it doesn't work, at least you tried the public fix. Also, Adobe provides free tech support for all installation issues, and this is certainly an installation issue. Yes, you have to go through phone hell to get support, but they usually keep working on an issue until it's resolved. And for Chris's problem, Adobe also says very plainly that you can't have ANY previous distiller versions on a system with any version of Acrobat. So if you still have Maker or other components on your system, as you imply, you may have diagnosed the problem yourself... Art Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Dec 17, 2009 at 7:40 AM, Chris Despopoulos wrote: > >I have the same problem, only with Acrobat. So far I've just been using everything but Acrobat, and not generating PDFs. Thank goodness for Reader and older versions of Maker. I haven't had the courage to try un-installing all the products and installing again. Somehow I doubt I'll ever have a fully capable TS2 on my system. I certainly don't want to throw away many hours of time wrestling with this problem, considering it's like throwing money away... I'm sure I've spent 10 hours already, which is approaching the cost of the product! > >>Any help or advice around this issue would be greatly appreciated! > >>cud > >> > >I have a fully licensed
TCS2 Distiller license problem
I can tell all of you from personal, painful and recent experience, DO NOT attempt to uninstall and reinstall TCS2. That approach is useless as a screen door on a submarine and will leave you with a system so corrupted that NOTHING will get you back to anything useful other than a wipe clean and reformat of your hard drive (and for all of you offlist naysayers, you will find plenty of topics on the Adobe forum about this, including some from some very experienced FM users such as Sean B.). Also, DO NOT, under any circumstances, run the licensing script again and use the "0" option. It screws with an Adobe-specific .dll that if hosed, will leave you unable to run even your own desktop. (check now and right-click on your desktop and if you get an error message, let me know and I will point you in the right direction for fixing this.) I do have a script that Mahesh provided to me for cleaning up FM and RH licensing issues and if someone is script savvy, I can provide it to you and see if it can be tweaked for Acrobat. Also, I have other instructions from Mahesh that I am providing below that might help some of you as well: This problem could occur if there was a prerelease software (beta) installed on the machine and then if full version is installed, serial number corruption can cause licensing issues. In your case, I would suggest that you please change your system date (back date) to a date when the software was working fine. Thanks and regards Mahesh Finally, if you want to contact me directly offlist (even via phone) and ask questions and see if I can walk you through what eventually worked for me, I would be happy to. I, too, lost tangible items throughout this issue (as in numerous billing hours that I cannot recoup) and intangible items (as in my sanity and possibly even some street cred. with clients as I had convinced one that it was FM and not Word for their solution!) trying to to get this issue resolved. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com info at spectrumwritingllc.com -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Linda G. Gallagher Sent: Thursday, December 17, 2009 10:21 AM To: 'Chris Despopoulos'; 'Art Campbell' Cc: framers at lists.frameusers.com Subject: RE: TCS2 Distiller license problem I've had similar experience. I did try just entering the serial number that worked just fine for all other components of TCS2, but it comes up as a not valid number. I've double, triple, and quadruple checked the all-numeric number and it's right. I copied and pasted it in, I entered it manually, still shows as not valid. So, I downloaded and ran the licensing tool twice. First just "regular," then using the zero option, rebooting in between. Now, FM, RH, and PS open fine (didn't try CP), but both Distiller and Acrobat Pro 9 Extended ask for the serial number and won't accept the valid number that I have. I'm stuck, too. Even if I manage to uninstall everything, is there any reason to believe it's going to recognize my totally valid and correct serial number? I'm not so sure. RJ, Mahesh, someone, what's the solution to these problems? This makes TCS 2 unusable, as I always have to generate PDFs. Please help us all with this. ~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates RMIMA Membership Manager www.RMIMA.org -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Chris Despopoulos Sent: Thursday, December 17, 2009 7:54 AM To: Art Campbell Cc: framers at lists.frameusers.com Subject: Re: TCS2 Distiller license problem Just a report of the situation... The script didn't work. Acrobat still expects a serial number, and won't accept my TCS serial number. One more hour down the drain. I rebooted three times to try all the suggested fixes in the script. The third run (using the 0 option) is supposed to remove the license file -- I would have expected to need to enter my serial number again for running any TCS products, but that didn't happen -- Maker runs the same as usual, and Acrobat still wants a number. I have no idea what the script did -- for all I know it installed something I don't want, or modified my registry in some way I don't want. But I trusted it anyway -- to no avail. Adobe, please take note... Explaining what the script does would comfort your customers. I suspect the licensing doesn't think my Acrobat installation is part of my TCS installation. I will try removing all of TCS, then re-installing and setting the serial number yet again. My fear is that *nothig* will work after I do that. Yes,
TCS2 Distiller license problem
Chris Despopoulos wrote: > There is no doubt in my mind that the TCS licensing is as squirrely as a > Chuck Jones cartoon. My sympaties on your TCS licensing problems, but I have to pick one nit. Chuck Jones didn't make squirrely catroons--he made hare-brained ones. It was Jay Ward who was responsible for the squirrely (and moosey) ones. -Fred Ridder
TCS2 Distiller license problem
I'm really scared. If "cud" can't figure this out, what about mere FrameMaker mortals? Regards, Peter ___ Peter Gold KnowHow ProServices
TCS2 Distiller license problem
You give me too much credit. As a closet anarchist, licensing is something I have never been able to understand. Also, I don't think this is a FrameMaker issue. I don't think enough people have tried to pirate Maker to warrant the expense of super-clever licensing schemes. Unfortunately there's the maxim... Fixing bugs is more difficult than writing code. And so you should *never* be as clever as you can when you write code. cud From: Peter Gold <pe...@knowhowpro.com> To: Fred Ridder Cc: despopoulos_chriss at yahoo.com; framers at lists.frameusers.com Sent: Thu, December 17, 2009 6:35:57 PM Subject: Re: TCS2 Distiller license problem I'm really scared. If "cud" can't figure this out, what about mere FrameMaker mortals? Regards, Peter ___ Peter Gold KnowHow ProServices
TCS2 Distiller license problem
All, Since hearing about some problems with TCS 2, I'm concerned about the issue below that I've encountered. A quick look at the Adobe forums didn't garner an answer. I have a fully licensed version of TCS2 on my laptop. I first installed it as the trial version, then entered my serial number when I got it. I've not had any issues with testing out RH and FM, but I notice now when I open Distiller, I'm being asked for a serial number. I'm able to open all other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop, and Captivate. These all recognize that I've already entered a serial number. Only Distiller does not. I understand that the problems I've heard about started with licensing issues with Acrobat. I've also heard that some of the solutions to this problem cause more problems. Does anyone know of a script that will fix this licensing issue with Distiller and not hose up my TCS 2 installation and my laptop? Thank you for your help. ~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates RMIMA Membership Manager www.RMIMA.org ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: TCS2 Distiller license problem
I've used this program: http://www.adobe.com/support/contact/licensing.html and it's mentioned on the TCS User's Group site (by me). Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 On Wed, Dec 16, 2009 at 12:21 PM, Linda G. Gallagher lin...@techcomplus.com wrote: All, Since hearing about some problems with TCS 2, I'm concerned about the issue below that I've encountered. A quick look at the Adobe forums didn't garner an answer. I have a fully licensed version of TCS2 on my laptop. I first installed it as the trial version, then entered my serial number when I got it. I've not had any issues with testing out RH and FM, but I notice now when I open Distiller, I'm being asked for a serial number. I'm able to open all other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop, and Captivate. These all recognize that I've already entered a serial number. Only Distiller does not. I understand that the problems I've heard about started with licensing issues with Acrobat. I've also heard that some of the solutions to this problem cause more problems. Does anyone know of a script that will fix this licensing issue with Distiller and not hose up my TCS 2 installation and my laptop? Thank you for your help. ~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates RMIMA Membership Manager www.RMIMA.org ___ You are currently subscribed to Framers as art.campb...@gmail.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: TCS2 Distiller license problem
Thanks, Art. Hmm, I'm not seeing the error that page refers to (Licensing for this product has stopped working). I get window whose title says Trial Version Expired, then there's the space to enter the serial number. I guess I could enter it, but I'm just concerned about the issues I've heard about. I also forgot to say that I'm on Windows XP, not the new-fangled Visa or Windows 7. ;-) More thoughts, anyone? Thanks! ~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates RMIMA Membership Manager www.RMIMA.org _ From: Art Campbell [mailto:art.campb...@gmail.com] Sent: Wednesday, December 16, 2009 10:36 AM To: Linda G. Gallagher Cc: framers@lists.frameusers.com Subject: Re: TCS2 Distiller license problem I've used this program: http://www.adobe.com/support/contact/licensing.html and it's mentioned on the TCS User's Group site (by me). Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 On Wed, Dec 16, 2009 at 12:21 PM, Linda G. Gallagher lin...@techcomplus.com wrote: All, Since hearing about some problems with TCS 2, I'm concerned about the issue below that I've encountered. A quick look at the Adobe forums didn't garner an answer. I have a fully licensed version of TCS2 on my laptop. I first installed it as the trial version, then entered my serial number when I got it. I've not had any issues with testing out RH and FM, but I notice now when I open Distiller, I'm being asked for a serial number. I'm able to open all other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop, and Captivate. These all recognize that I've already entered a serial number. Only Distiller does not. I understand that the problems I've heard about started with licensing issues with Acrobat. I've also heard that some of the solutions to this problem cause more problems. Does anyone know of a script that will fix this licensing issue with Distiller and not hose up my TCS 2 installation and my laptop? Thank you for your help. ~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates RMIMA Membership Manager www.RMIMA.org ___ You are currently subscribed to Framers as art.campb...@gmail.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
TCS2 Distiller license problem
All, Since hearing about some problems with TCS 2, I'm concerned about the issue below that I've encountered. A quick look at the Adobe forums didn't garner an answer. I have a fully licensed version of TCS2 on my laptop. I first installed it as the trial version, then entered my serial number when I got it. I've not had any issues with testing out RH and FM, but I notice now when I open Distiller, I'm being asked for a serial number. I'm able to open all other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop, and Captivate. These all recognize that I've already entered a serial number. Only Distiller does not. I understand that the problems I've heard about started with licensing issues with Acrobat. I've also heard that some of the solutions to this problem cause more problems. Does anyone know of a script that will fix this licensing issue with Distiller and not hose up my TCS 2 installation and my laptop? Thank you for your help. ~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates RMIMA Membership Manager www.RMIMA.org
TCS2 Distiller license problem
I've used this program: http://www.adobe.com/support/contact/licensing.html and it's mentioned on the TCS User's Group site (by me). Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Wed, Dec 16, 2009 at 12:21 PM, Linda G. Gallagher wrote: > All, > > Since hearing about some problems with TCS 2, I'm concerned about the issue > below that I've encountered. A quick look at the Adobe forums didn't garner > an answer. > > I have a fully licensed version of TCS2 on my laptop. I first installed it > as the trial version, then entered my serial number when I got it. > > I've not had any issues with testing out RH and FM, but I notice now when I > open Distiller, I'm being asked for a serial number. I'm able to open all > other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop, > and Captivate. These all recognize that I've already entered a serial > number. Only Distiller does not. > > I understand that the problems I've heard about started with licensing > issues with Acrobat. I've also heard that some of the solutions to this > problem cause more problems. > > Does anyone know of a script that will fix this licensing issue with > Distiller and not hose up my TCS 2 installation and my laptop? > > Thank you for your help. > > > ~ > Linda G. Gallagher > TechCom Plus, LLC > lindag at techcomplus dot com > www.techcomplus.com > 303-450-9076 or 800-500-3144 > User guides, online help, FrameMaker and > WebWorks ePublisher templates > > RMIMA Membership Manager > www.RMIMA.org > > > > ___ > > > You are currently subscribed to Framers as art.campbell at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. >
TCS2 Distiller license problem
Thanks, Art.
Hmm, I'm not seeing the error that page refers to ("Licensing for this
product has stopped working"). I get window whose title says Trial Version
Expired, then there's the space to enter the serial number. I guess I could
enter it, but I'm just concerned about the issues I've heard about.
I also forgot to say that I'm on Windows XP, not the new-fangled Visa or
Windows 7. ;-)
More thoughts, anyone?
Thanks!
~
Linda G. Gallagher
TechCom Plus, LLC
lindag at techcomplus dot com
www.techcomplus.com
303-450-9076 or 800-500-3144
User guides, online help, FrameMaker and
WebWorks ePublisher templates
RMIMA Membership Manager
www.RMIMA.org
_
From: Art Campbell [mailto:art.campb...@gmail.com]
Sent: Wednesday, December 16, 2009 10:36 AM
To: Linda G. Gallagher
Cc: framers at lists.frameusers.com
Subject: Re: TCS2 Distiller license problem
I've used this program: http://www.adobe.com/support/contact/licensing.html
and it's mentioned on the TCS User's Group site (by me).
Art Campbell
art.campbell at gmail.com
"... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358
On Wed, Dec 16, 2009 at 12:21 PM, Linda G. Gallagher
wrote:
All,
Since hearing about some problems with TCS 2, I'm concerned about the issue
below that I've encountered. A quick look at the Adobe forums didn't garner
an answer.
I have a fully licensed version of TCS2 on my laptop. I first installed it
as the trial version, then entered my serial number when I got it.
I've not had any issues with testing out RH and FM, but I notice now when I
open Distiller, I'm being asked for a serial number. I'm able to open all
other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop,
and Captivate. These all recognize that I've already entered a serial
number. Only Distiller does not.
I understand that the problems I've heard about started with licensing
issues with Acrobat. I've also heard that some of the solutions to this
problem cause more problems.
Does anyone know of a script that will fix this licensing issue with
Distiller and not hose up my TCS 2 installation and my laptop?
Thank you for your help.
~
Linda G. Gallagher
TechCom Plus, LLC
lindag at techcomplus dot com
www.techcomplus.com
303-450-9076 or 800-500-3144
User guides, online help, FrameMaker and
WebWorks ePublisher templates
RMIMA Membership Manager
www.RMIMA.org
___
You are currently subscribed to Framers as art.campbell at gmail.com.
Send list messages to framers at lists.frameusers.com.
To unsubscribe send a blank email to
framers-unsubscribe at lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com
Send administrative questions to listadmin at frameusers.com. Visit
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