subject:"Where on Adobe is the info\/link to renew my maintenance contract for FrameMaker\?"

Syed -

I've been using Frame since 1991 (Frame 2.0.)

We've been evaluating MadCap Flare and were ready to switch, but when we looked 
at FM11 and the new multi-HTML output that appears to be as easy as Flare, it 
made us stop and take another look. We don't know which way we're going yet.. 
back into evaluation mode.

That said, MadCap being a smaller company is, in general, much more responsive 
in regards to feature requests. Much like Frame Technologies (and DataLogics) 
were in the early days with Frame. Their Platinum support plan is worth its 
cost when you are first using it, and Flare imports Framemaker files directly. 
However, my recent talk with an Adobe sales mgr letting them know we were 
*seriously* evaluating a competitor seems to have gotten me better response 
regarding some of the issues I've been having  - more so than I've seen in 
years.

Cost-wise, it may be worth it to you to look at the Adobe cloud-based 
subscription model. That is supposed to include the latest versions whenever 
released, but I haven't evaluated the overall cost on a yearly basis yet.

-Carla





-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(syed.hos...@aeris.net)
Sent: Monday, April 01, 2013 1:02 PM
To: Syed Zaeem Hosain (syed.hos...@aeris.net); Kapil Verma; Robert Lauriston; 
framers@lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Hi, Kapil.

Okay, I just got off the phone with somebody in the FrameMaker team. Her 
statement to me was that the Update Plan for FrameMaker is indeed either dead, 
or essentially not available anymore to anybody who has less than 10,000 points 
in the Adobe systems.

The bottom line: all users with few licenses are essentially shut out.

So, it seems that I did *not* get wrong information from the Adobe sales rep I 
spoke to before!

For me, this means that FrameMaker 11 is the _last_ version I will ever use 
(after having been on the FrameMaker wagon since 1988).

Because the version upgrade pricing has gotten way out of hand - from my 
perspective, _most_ (almost all) of what I paid for with the FM 10 and FM 11 
upgrades were bug-fixes for version 9 really!

At $399 for the last upgrade, this is simply not acceptable anymore. Even my 
purchase of the 2 year update plan was for naught (based on my sign-up date for 
the Update plan, I had to pay for the FM 11 version upgrade _separately_ 
anyway), since I have not seen FrameMaker 12 come out in that time.

I have already begun looking for alternatives and will make do without 
FrameMaker as soon as we can finish this project - I suspect that my last 
purchase of any FrameMaker-related product will be for Mif2Go to get all 
current FrameMaker documents into some other tool.

Regards,

Z

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(syed.hos...@aeris.net)
Sent: Monday, March 25, 2013 10:41 AM
To: Kapil Verma; Robert Lauriston; framers@lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Thanks for the response, Kapil.

Yes, I would like to get information - the last time, I bought a 2 year Update 
Plan directly at the Adobe web site (may have been the Adobe store?) in May of 
2011, but cannot find that link on the site anymore.

Please do let me know who I can speak to about this (as an FYI, I did get an 
e-mail from somebody else on the FrameMaker team, but we did not connect on 
Friday).

Z

-Original Message-
From: Kapil Verma [mailto:kve...@adobe.com]
Sent: Monday, March 25, 2013 9:12 AM
To: Syed Zaeem Hosain (syed.hos...@aeris.net); Robert Lauriston; 
framers@lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Hi Syed,

This is Kapil Verma, Adobe Tech Comm Product Manager. Unfortunately, you have 
been given wrong information. We continue to offer upgrade plans for both 
FrameMaker and Acrobat. If you are interested in purchasing/renewing, I will be 
more than happy to put you in touch with the right folks here at Adobe. Sorry 
about the confusion.

P.S. It will be great if you can email me separately (off list) with some more 
info on who you had talked to and how did you reach them

Thanks,
Kapil Verma

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(syed.hos...@aeris.net)
Sent: Friday, March 22, 2013 6:31 AM
To: Robert Lauriston; framers@lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Robert Lauriston wrote:
 I had to phone them.

Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who claims 
that they are no longer offering the

RE: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

File  Publish. It may only be active if you have the TCS4 suite installed. I'm 
no expert on this by any means... this is just a couple days of playing around 
with the trial version and seeing what happens.

Shocked me at how simple it was to publish from unstructured Frame. Yes, it 
starts using their default templates. You'll definitely spend a significant 
amount of time setting up style sheets, etc. (But probably less than you would 
setting up EDDs, etc. for structured Frame the old way.)

-C


-Original Message-
From: robert.lauris...@gmail.com [mailto:robert.lauris...@gmail.com] On Behalf 
Of Robert Lauriston
Sent: Monday, April 01, 2013 1:29 PM
To: Martinek, Carla; framers@lists.frameusers.com
Subject: Re: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

What new multi-HTML output? The only thing I find in the what's new in FM 
11 doc that fits that description is for FrameMaker Publishing Server, which 
costs $15,000.

http://help.adobe.com/en_US/framemaker/using/WS8AEE774C-1C6E-43df-95CF-D8C34DA30B21.html#WS92ce23f8a8bab2f32e3840e513712214dd7-7ff4

On Mon, Apr 1, 2013 at 11:22 AM, Martinek, Carla cmarti...@zebra.com wrote:
 We've been evaluating MadCap Flare and were ready to switch, but when we 
 looked at FM11 and the new multi-HTML output that appears to be as easy as 
 Flare, it made us stop and take another look. We don't know which way we're 
 going yet.. back into evaluation mode.


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Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Question: MacCap's site lists upgrades as 'starting at $499' -- we'd 
love to find a more cost-effective alternative to FrameMaker.  The v9  
v11 $600 upgrade was a real kick in the pants to start seriously 
evaluating the cost of continuing to absorb FM's high upgrade fees vs 
the cost of switching to a different program. We use unstructured Frame, 
so most of the features added in recent versions of the program have 
been of no use to us, thus we're paying top dollar for minimal 
improvement.  But $499 seems even higher than Frame's one-version 
upgrades? Or is this only a better deal financially if replacing Frame + 
RoboHelp?


Tori Muir
tm...@spot-on-creative.com | 650.430.8674
www.spot-on-creative.com


On 4/1/13 11:22 AM, Martinek, Carla wrote:

Syed -

I've been using Frame since 1991 (Frame 2.0.)

We've been evaluating MadCap Flare and were ready to switch, but when we looked 
at FM11 and the new multi-HTML output that appears to be as easy as Flare, it 
made us stop and take another look. We don't know which way we're going yet.. 
back into evaluation mode.

That said, MadCap being a smaller company is, in general, much more responsive 
in regards to feature requests. Much like Frame Technologies (and DataLogics) 
were in the early days with Frame. Their Platinum support plan is worth its 
cost when you are first using it, and Flare imports Framemaker files directly. 
However, my recent talk with an Adobe sales mgr letting them know we were 
*seriously* evaluating a competitor seems to have gotten me better response 
regarding some of the issues I've been having  - more so than I've seen in 
years.

Cost-wise, it may be worth it to you to look at the Adobe cloud-based 
subscription model. That is supposed to include the latest versions whenever 
released, but I haven't evaluated the overall cost on a yearly basis yet.

-Carla





-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(syed.hos...@aeris.net)
Sent: Monday, April 01, 2013 1:02 PM
To: Syed Zaeem Hosain (syed.hos...@aeris.net); Kapil Verma; Robert Lauriston; 
framers@lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Hi, Kapil.

Okay, I just got off the phone with somebody in the FrameMaker team. Her 
statement to me was that the Update Plan for FrameMaker is indeed either dead, or 
essentially not available anymore to anybody who has less than 10,000 points in the Adobe 
systems.

The bottom line: all users with few licenses are essentially shut out.

So, it seems that I did *not* get wrong information from the Adobe sales rep I 
spoke to before!

For me, this means that FrameMaker 11 is the _last_ version I will ever use 
(after having been on the FrameMaker wagon since 1988).

Because the version upgrade pricing has gotten way out of hand - from my 
perspective, _most_ (almost all) of what I paid for with the FM 10 and FM 11 
upgrades were bug-fixes for version 9 really!

At $399 for the last upgrade, this is simply not acceptable anymore. Even my 
purchase of the 2 year update plan was for naught (based on my sign-up date for 
the Update plan, I had to pay for the FM 11 version upgrade _separately_ 
anyway), since I have not seen FrameMaker 12 come out in that time.

I have already begun looking for alternatives and will make do without 
FrameMaker as soon as we can finish this project - I suspect that my last 
purchase of any FrameMaker-related product will be for Mif2Go to get all 
current FrameMaker documents into some other tool.

Regards,

Z

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(syed.hos...@aeris.net)
Sent: Monday, March 25, 2013 10:41 AM
To: Kapil Verma; Robert Lauriston; framers@lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Thanks for the response, Kapil.

Yes, I would like to get information - the last time, I bought a 2 year Update 
Plan directly at the Adobe web site (may have been the Adobe store?) in May of 
2011, but cannot find that link on the site anymore.

Please do let me know who I can speak to about this (as an FYI, I did get an 
e-mail from somebody else on the FrameMaker team, but we did not connect on 
Friday).

Z

-Original Message-
From: Kapil Verma [mailto:kve...@adobe.com]
Sent: Monday, March 25, 2013 9:12 AM
To: Syed Zaeem Hosain (syed.hos...@aeris.net); Robert Lauriston; 
framers@lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Hi Syed,

This is Kapil Verma, Adobe Tech Comm Product Manager. Unfortunately, you have 
been given wrong information. We continue to offer upgrade plans for both 
FrameMaker and Acrobat. If you are interested in purchasing/renewing, I will be 
more than happy to

Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

I believe the Publish command comes with TCS, but when I played with
it the workflow seemed wrong.

The simple workflow where you just create a RoboHelp project and link
to (rather than import) FrameMaker source is not documented very well,
if at all. I created a cheat sheet for my own future reference:

http://lauriston.com/fm10_link_to_rh9.zip

The instructions are in the FrameMaker project in the /fm directory,
and also in the PDF generated from that project, also in that
directory.

On Mon, Apr 1, 2013 at 11:33 AM, Martinek, Carla cmarti...@zebra.com wrote:
 File  Publish. It may only be active if you have the TCS4 suite installed. 
 I'm no expert on this by any means... this is just a couple days of playing 
 around with the trial version and seeing what happens.

 Shocked me at how simple it was to publish from unstructured Frame. Yes, it 
 starts using their default templates. You'll definitely spend a significant 
 amount of time setting up style sheets, etc. (But probably less than you 
 would setting up EDDs, etc. for structured Frame the old way.)
___


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Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Why pay anything to upgrade FrameMaker? Adobe hasn't added any
features that I'd pay for since FM8 added Unicode support. I never do
anything new with it so I never need support.

What requirements do you have that FM9's not meeting?

On Mon, Apr 1, 2013 at 12:02 PM, Tori Muir tm...@spot-on-creative.com wrote:
 Question: MacCap's site lists upgrades as 'starting at $499' -- we'd love to
 find a more cost-effective alternative to FrameMaker.
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Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-04-01 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

We had a client that wanted line numbers in a document, a new feature in 
v11. We would not have upgraded otherwise.  It was literally a 'if Frame 
can't number the lines, we put this back into Word' situation -- for a 
400 page specification document. I cannot imagine the pain of trying to 
wrangle something that large and complex in Word!


Sadly, having spent the flippin' $600 to upgrade, they were not happy 
with how Frame does the line numbers (they wanted contiguous numbers 
thru the entire 400-page book, whereas Frame restarts in every chapter 
and at every 1000th line).  So we ended up having to throw the problem 
over to Rick Quatro, who came up with an excellent scripted solution at 
a fraction of the upgrade cost.  Which is quite possibly why I'm so 
peevish about the upgrade price:we spent $600/employee for nothing we 
could use.


Tori Muir
tm...@spot-on-creative.com

On 4/1/13 12:11 PM, Robert Lauriston wrote:

Why pay anything to upgrade FrameMaker? Adobe hasn't added any
features that I'd pay for since FM8 added Unicode support. I never do
anything new with it so I never need support.

What requirements do you have that FM9's not meeting?

On Mon, Apr 1, 2013 at 12:02 PM, Tori Muirtm...@spot-on-creative.com  wrote:

Question: MacCap's site lists upgrades as 'starting at $499' -- we'd love to
find a more cost-effective alternative to FrameMaker.

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RE: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Hi, Tori,

Your observation of top dollar for minimal improvement sounds right to me, 
unfortunately! I also only use Unstructured FrameMaker at this time, btw.

Here is what I have spent on upgrading FrameMaker in the recent past few years 
(I did _not_ bother to include the upgrades _prior_ to version 8.0):

$289 for FrameMaker version 8.
$304 for FrameMaker version 9.
$393 for FrameMaker version 10.
$436 for 2 year update plan (included the 2 year update cost for Acrobat Pro 
too ... at around $126, as I recall).

Would I say that it has been worth it? Not recently ... particularly since I 
think that versions 10 and 11 should have been released as bug fixes for 
version 9, as far as I am concerned, and should _not_ have been charged for.

With my luck, FrameMaker 12 will be released _after_ my current plan expires. :(

You may ask why I was wanting to sign up for the Update Plan again? Well, I was 
hoping it would be at a lower cost (and make it palatable) than the [expected] 
$399 for a version 12 upgrade.

But, at these prices, I can no longer justify using FrameMaker for my 
documentation needs. The removal of this Update Plan mostly just crystallized 
my decision, I guess. Now, I will probably just spend some money for a purchase 
of Mif2Go to transfer my documents out of FrameMaker.

So, yes! Adobe has just lost a long-time FrameMaker customer. Time to move on, 
I guess ... after 25 years. :)

(And, FWIW, if I cannot find an update plan for Acrobat Pro on their web site, 
then that will also be dropped when that Update Plan expires ... there are 
plenty of way good-enough PDF generation solutions out there now, available 
for far less cost than Acrobat Pro.)

Z

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Tori Muir
Sent: Monday, April 01, 2013 12:02 PM
To: framers@lists.frameusers.com
Subject: Re: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Question: MacCap's site lists upgrades as 'starting at $499' -- we'd love to 
find a more cost-effective alternative to FrameMaker.  The v9 
v11 $600 upgrade was a real kick in the pants to start seriously evaluating the 
cost of continuing to absorb FM's high upgrade fees vs the cost of switching to 
a different program. We use unstructured Frame, so most of the features added 
in recent versions of the program have been of no use to us, thus we're paying 
top dollar for minimal improvement.  But $499 seems even higher than Frame's 
one-version upgrades? Or is this only a better deal financially if replacing 
Frame + RoboHelp?

Tori Muir
tm...@spot-on-creative.com | 650.430.8674 www.spot-on-creative.com


On 4/1/13 11:22 AM, Martinek, Carla wrote:
 Syed -

 I've been using Frame since 1991 (Frame 2.0.)

 We've been evaluating MadCap Flare and were ready to switch, but when we 
 looked at FM11 and the new multi-HTML output that appears to be as easy as 
 Flare, it made us stop and take another look. We don't know which way we're 
 going yet.. back into evaluation mode.

 That said, MadCap being a smaller company is, in general, much more 
 responsive in regards to feature requests. Much like Frame Technologies (and 
 DataLogics) were in the early days with Frame. Their Platinum support plan is 
 worth its cost when you are first using it, and Flare imports Framemaker 
 files directly. However, my recent talk with an Adobe sales mgr letting them 
 know we were *seriously* evaluating a competitor seems to have gotten me 
 better response regarding some of the issues I've been having  - more so than 
 I've seen in years.

 Cost-wise, it may be worth it to you to look at the Adobe cloud-based 
 subscription model. That is supposed to include the latest versions whenever 
 released, but I haven't evaluated the overall cost on a yearly basis yet.

 -Carla

 -Original Message-
 From: framers-boun...@lists.frameusers.com 
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem 
 Hosain (syed.hos...@aeris.net)
 Sent: Monday, April 01, 2013 1:02 PM
 To: Syed Zaeem Hosain (syed.hos...@aeris.net); Kapil Verma; Robert 
 Lauriston; framers@lists.frameusers.com
 Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
 for FrameMaker?

 Hi, Kapil.

 Okay, I just got off the phone with somebody in the FrameMaker team. Her 
 statement to me was that the Update Plan for FrameMaker is indeed either 
 dead, or essentially not available anymore to anybody who has less than 
 10,000 points in the Adobe systems.

 The bottom line: all users with few licenses are essentially shut out.

 So, it seems that I did *not* get wrong information from the Adobe sales rep 
 I spoke to before!

 For me, this means that FrameMaker 11 is the _last_ version I will ever use 
 (after having been on the FrameMaker wagon since 1988).

 Because the version upgrade pricing has gotten way out of hand - from my 
 perspective, _most_

Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-04-01 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

Hi, Kapil.

Okay, I just got off the phone with somebody "in the FrameMaker team". Her 
statement to me was that the Update Plan for FrameMaker is indeed either dead, 
or essentially not available anymore to anybody who has less than 10,000 points 
in the Adobe systems.

The bottom line: all users with few licenses are essentially shut out.

So, it seems that I did *not* get wrong information from the Adobe sales rep I 
spoke to before!

For me, this means that FrameMaker 11 is the _last_ version I will ever use 
(after having been on the FrameMaker wagon since 1988).

Because the version upgrade pricing has gotten way out of hand - from my 
perspective, _most_ (almost all) of what I paid for with the FM 10 and FM 11 
upgrades were bug-fixes for version 9 really!

At $399 for the last upgrade, this is simply not acceptable anymore. Even my 
purchase of the 2 year update plan was for naught (based on my sign-up date for 
the Update plan, I had to pay for the FM 11 version upgrade _separately_ 
anyway), since I have not seen FrameMaker 12 come out in that time.

I have already begun looking for alternatives and will make do without 
FrameMaker as soon as we can finish this project - I suspect that my last 
purchase of any FrameMaker-related product will be for Mif2Go to get all 
current FrameMaker documents into some other tool.

Regards,

Z

-Original Message-
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (syed.hos...@aeris.net)
Sent: Monday, March 25, 2013 10:41 AM
To: Kapil Verma; Robert Lauriston; framers at lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Thanks for the response, Kapil.

Yes, I would like to get information - the last time, I bought a 2 year Update 
Plan directly at the Adobe web site (may have been the Adobe store?) in May of 
2011, but cannot find that link on the site anymore.

Please do let me know who I can speak to about this (as an FYI, I did get an 
e-mail from somebody else on the FrameMaker team, but we did not connect on 
Friday).

Z

-Original Message-
From: Kapil Verma [mailto:kve...@adobe.com]
Sent: Monday, March 25, 2013 9:12 AM
To: Syed Zaeem Hosain (Syed.Hosain at aeris.net); Robert Lauriston; framers at 
lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Hi Syed,

This is Kapil Verma, Adobe Tech Comm Product Manager. Unfortunately, you have 
been given wrong information. We continue to offer upgrade plans for both 
FrameMaker and Acrobat. If you are interested in purchasing/renewing, I will be 
more than happy to put you in touch with the right folks here at Adobe. Sorry 
about the confusion.

P.S. It will be great if you can email me separately (off list) with some more 
info on who you had talked to and how did you reach them

Thanks,
Kapil Verma

-Original Message-
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (syed.hos...@aeris.net)
Sent: Friday, March 22, 2013 6:31 AM
To: Robert Lauriston; framers at lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Robert Lauriston wrote:
> I had to phone them.

Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who claims 
that they are no longer offering the Upgrade Plan for Acrobat and FrameMaker 
... huhn!?!?

Even though, Adobe sent me an e-mail in late January reminding me that my 
current one was going to expire soon (in May fortunately) and I needed to renew?

Does anyone know what is going on here? If Adobe is going to charge an arm and 
a leg to upgrade to the next version of FrameMaker (like I had to do for 
version 9 and 10 and 11), then that will be the last nail in the coffin, and I 
will use version 11 till it croaks or find another solution. 

The cost of FrameMaker has simply become too expensive to work for my needs ... 
:(

Z

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Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Syed -

I've been using Frame since 1991 (Frame 2.0.)

We've been evaluating MadCap Flare and were ready to switch, but when we looked 
at FM11 and the new multi-HTML output that appears to be as easy as Flare, it 
made us stop and take another look. We don't know which way we're going yet.. 
back into evaluation mode.

That said, MadCap being a smaller company is, in general, much more responsive 
in regards to feature requests. Much like Frame Technologies (and DataLogics) 
were in the early days with Frame. Their Platinum support plan is worth its 
cost when you are first using it, and Flare imports Framemaker files directly. 
However, my recent talk with an Adobe sales mgr letting them know we were 
*seriously* evaluating a competitor seems to have gotten me better response 
regarding some of the issues I've been having  - more so than I've seen in 
years.

Cost-wise, it may be worth it to you to look at the Adobe cloud-based 
subscription model. That is supposed to include the latest versions whenever 
released, but I haven't evaluated the overall cost on a yearly basis yet.

-Carla





-Original Message-
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (syed.hos...@aeris.net)
Sent: Monday, April 01, 2013 1:02 PM
To: Syed Zaeem Hosain (Syed.Hosain at aeris.net); Kapil Verma; Robert 
Lauriston; framers at lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Hi, Kapil.

Okay, I just got off the phone with somebody "in the FrameMaker team". Her 
statement to me was that the Update Plan for FrameMaker is indeed either dead, 
or essentially not available anymore to anybody who has less than 10,000 points 
in the Adobe systems.

The bottom line: all users with few licenses are essentially shut out.

So, it seems that I did *not* get wrong information from the Adobe sales rep I 
spoke to before!

For me, this means that FrameMaker 11 is the _last_ version I will ever use 
(after having been on the FrameMaker wagon since 1988).

Because the version upgrade pricing has gotten way out of hand - from my 
perspective, _most_ (almost all) of what I paid for with the FM 10 and FM 11 
upgrades were bug-fixes for version 9 really!

At $399 for the last upgrade, this is simply not acceptable anymore. Even my 
purchase of the 2 year update plan was for naught (based on my sign-up date for 
the Update plan, I had to pay for the FM 11 version upgrade _separately_ 
anyway), since I have not seen FrameMaker 12 come out in that time.

I have already begun looking for alternatives and will make do without 
FrameMaker as soon as we can finish this project - I suspect that my last 
purchase of any FrameMaker-related product will be for Mif2Go to get all 
current FrameMaker documents into some other tool.

Regards,

Z

-Original Message-
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (syed.hos...@aeris.net)
Sent: Monday, March 25, 2013 10:41 AM
To: Kapil Verma; Robert Lauriston; framers at lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Thanks for the response, Kapil.

Yes, I would like to get information - the last time, I bought a 2 year Update 
Plan directly at the Adobe web site (may have been the Adobe store?) in May of 
2011, but cannot find that link on the site anymore.

Please do let me know who I can speak to about this (as an FYI, I did get an 
e-mail from somebody else on the FrameMaker team, but we did not connect on 
Friday).

Z

-Original Message-
From: Kapil Verma [mailto:kve...@adobe.com]
Sent: Monday, March 25, 2013 9:12 AM
To: Syed Zaeem Hosain (Syed.Hosain at aeris.net); Robert Lauriston; framers at 
lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Hi Syed,

This is Kapil Verma, Adobe Tech Comm Product Manager. Unfortunately, you have 
been given wrong information. We continue to offer upgrade plans for both 
FrameMaker and Acrobat. If you are interested in purchasing/renewing, I will be 
more than happy to put you in touch with the right folks here at Adobe. Sorry 
about the confusion.

P.S. It will be great if you can email me separately (off list) with some more 
info on who you had talked to and how did you reach them

Thanks,
Kapil Verma

-Original Message-
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (syed.hos...@aeris.net)
Sent: Friday, March 22, 2013 6:31 AM
To: Robert Lauriston; framers at lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Robert Lauriston wrote:
> I had to phone them.

Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who claims

Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

File > Publish. It may only be active if you have the TCS4 suite installed. I'm 
no expert on this by any means... this is just a couple days of playing around 
with the trial version and seeing what happens.

Shocked me at how simple it was to publish from unstructured Frame. Yes, it 
starts using their default templates. You'll definitely spend a significant 
amount of time setting up style sheets, etc. (But probably less than you would 
setting up EDDs, etc. for structured Frame the old way.)

-C

-Original Message-
From: robert.lauriston at gmail.com [mailto:robert.lauris...@gmail.com] On 
Behalf Of Robert Lauriston
Sent: Monday, April 01, 2013 1:29 PM
To: Martinek, Carla; framers at lists.frameusers.com
Subject: Re: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

What "new multi-HTML output"? The only thing I find in the "what's new in FM 
11" doc that fits that description is for FrameMaker Publishing Server, which 
costs $15,000.

http://help.adobe.com/en_US/framemaker/using/WS8AEE774C-1C6E-43df-95CF-D8C34DA30B21.html#WS92ce23f8a8bab2f32e3840e513712214dd7-7ff4

On Mon, Apr 1, 2013 at 11:22 AM, Martinek, Carla  wrote:
> We've been evaluating MadCap Flare and were ready to switch, but when we 
> looked at FM11 and the new multi-HTML output that appears to be as easy as 
> Flare, it made us stop and take another look. We don't know which way we're 
> going yet.. back into evaluation mode.

- CONFIDENTIAL-

This email and any files transmitted with it are confidential, and may also be 
legally privileged.  If you are not the intended recipient, you may not review, 
use, copy, or distribute this message. If you receive this email in error, 
please notify the sender immediately by reply email and then delete this email.

Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Question: MacCap's site lists upgrades as 'starting at $499' -- we'd 
love to find a more cost-effective alternative to FrameMaker.  The v9 > 
v11 $600 upgrade was a real kick in the pants to start seriously 
evaluating the cost of continuing to absorb FM's high upgrade fees vs 
the cost of switching to a different program. We use unstructured Frame, 
so most of the features added in recent versions of the program have 
been of no use to us, thus we're paying top dollar for minimal 
improvement.  But $499 seems even higher than Frame's one-version 
upgrades? Or is this only a better deal financially if replacing Frame + 
RoboHelp?

Tori Muir
tmuir at spot-on-creative.com | 650.430.8674
www.spot-on-creative.com


On 4/1/13 11:22 AM, Martinek, Carla wrote:
> Syed -
>
> I've been using Frame since 1991 (Frame 2.0.)
>
> We've been evaluating MadCap Flare and were ready to switch, but when we 
> looked at FM11 and the new multi-HTML output that appears to be as easy as 
> Flare, it made us stop and take another look. We don't know which way we're 
> going yet.. back into evaluation mode.
>
> That said, MadCap being a smaller company is, in general, much more 
> responsive in regards to feature requests. Much like Frame Technologies (and 
> DataLogics) were in the early days with Frame. Their Platinum support plan is 
> worth its cost when you are first using it, and Flare imports Framemaker 
> files directly. However, my recent talk with an Adobe sales mgr letting them 
> know we were *seriously* evaluating a competitor seems to have gotten me 
> better response regarding some of the issues I've been having  - more so than 
> I've seen in years.
>
> Cost-wise, it may be worth it to you to look at the Adobe cloud-based 
> subscription model. That is supposed to include the latest versions whenever 
> released, but I haven't evaluated the overall cost on a yearly basis yet.
>
> -Carla
>
>
>
>
>
> -Original Message-
> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
> lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (Syed.Hosain at 
> aeris.net)
> Sent: Monday, April 01, 2013 1:02 PM
> To: Syed Zaeem Hosain (Syed.Hosain at aeris.net); Kapil Verma; Robert 
> Lauriston; framers at lists.frameusers.com
> Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
> for FrameMaker?
>
> Hi, Kapil.
>
> Okay, I just got off the phone with somebody "in the FrameMaker team". Her 
> statement to me was that the Update Plan for FrameMaker is indeed either 
> dead, or essentially not available anymore to anybody who has less than 
> 10,000 points in the Adobe systems.
>
> The bottom line: all users with few licenses are essentially shut out.
>
> So, it seems that I did *not* get wrong information from the Adobe sales rep 
> I spoke to before!
>
> For me, this means that FrameMaker 11 is the _last_ version I will ever use 
> (after having been on the FrameMaker wagon since 1988).
>
> Because the version upgrade pricing has gotten way out of hand - from my 
> perspective, _most_ (almost all) of what I paid for with the FM 10 and FM 11 
> upgrades were bug-fixes for version 9 really!
>
> At $399 for the last upgrade, this is simply not acceptable anymore. Even my 
> purchase of the 2 year update plan was for naught (based on my sign-up date 
> for the Update plan, I had to pay for the FM 11 version upgrade _separately_ 
> anyway), since I have not seen FrameMaker 12 come out in that time.
>
> I have already begun looking for alternatives and will make do without 
> FrameMaker as soon as we can finish this project - I suspect that my last 
> purchase of any FrameMaker-related product will be for Mif2Go to get all 
> current FrameMaker documents into some other tool.
>
> Regards,
>
> Z
>
> -Original Message-
> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
> lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (Syed.Hosain at 
> aeris.net)
> Sent: Monday, March 25, 2013 10:41 AM
> To: Kapil Verma; Robert Lauriston; framers at lists.frameusers.com
> Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
> for FrameMaker?
>
> Thanks for the response, Kapil.
>
> Yes, I would like to get information - the last time, I bought a 2 year 
> Update Plan directly at the Adobe web site (may have been the Adobe store?) 
> in May of 2011, but cannot find that link on the site anymore.
>
> Please do let me know who I can speak to about this (as an FYI, I did get an 
> e-mail from somebody else on the FrameMaker team, but we did not connect on 
> Friday).
>
> Z
>
> -Original Message-
> From: Kapil Verma [mailto:kverma at adobe.com]
> Sent: Monday, March 25, 2013 9:12 AM
> To: Syed Zaeem Hosain (Syed.Hosain at aeris.net); Robert Lauriston; framers 
> at lists.frameusers.com
> Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
> for FrameMaker?
>
> Hi Syed,
>
> This is Kapil Verma, Adobe Tech Comm

Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

I believe the Publish command comes with TCS, but when I played with
it the workflow seemed wrong.

The simple workflow where you just create a RoboHelp project and link
to (rather than import) FrameMaker source is not documented very well,
if at all. I created a cheat sheet for my own future reference:

http://lauriston.com/fm10_link_to_rh9.zip

The instructions are in the FrameMaker project in the /fm directory,
and also in the PDF generated from that project, also in that
directory.

On Mon, Apr 1, 2013 at 11:33 AM, Martinek, Carla  wrote:
> File > Publish. It may only be active if you have the TCS4 suite installed. 
> I'm no expert on this by any means... this is just a couple days of playing 
> around with the trial version and seeing what happens.
>
> Shocked me at how simple it was to publish from unstructured Frame. Yes, it 
> starts using their default templates. You'll definitely spend a significant 
> amount of time setting up style sheets, etc. (But probably less than you 
> would setting up EDDs, etc. for structured Frame the old way.)

Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Why pay anything to upgrade FrameMaker? Adobe hasn't added any
features that I'd pay for since FM8 added Unicode support. I never do
anything new with it so I never need support.

What requirements do you have that FM9's not meeting?

On Mon, Apr 1, 2013 at 12:02 PM, Tori Muir  
wrote:
> Question: MacCap's site lists upgrades as 'starting at $499' -- we'd love to
> find a more cost-effective alternative to FrameMaker.

Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-04-01 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

We had a client that wanted line numbers in a document, a new feature in 
v11. We would not have upgraded otherwise.  It was literally a 'if Frame 
can't number the lines, we put this back into Word' situation -- for a 
400 page specification document. I cannot imagine the pain of trying to 
wrangle something that large and complex in Word!

Sadly, having spent the flippin' $600 to upgrade, they were not happy 
with how Frame does the line numbers (they wanted contiguous numbers 
thru the entire 400-page book, whereas Frame restarts in every chapter 
and at every 1000th line).  So we ended up having to throw the problem 
over to Rick Quatro, who came up with an excellent scripted solution at 
a fraction of the upgrade cost.  Which is quite possibly why I'm so 
peevish about the upgrade price:we spent $600/employee for nothing we 
could use.

Tori Muir
tmuir at spot-on-creative.com

On 4/1/13 12:11 PM, Robert Lauriston wrote:
> Why pay anything to upgrade FrameMaker? Adobe hasn't added any
> features that I'd pay for since FM8 added Unicode support. I never do
> anything new with it so I never need support.
>
> What requirements do you have that FM9's not meeting?
>
> On Mon, Apr 1, 2013 at 12:02 PM, Tori Muir  
> wrote:
>> Question: MacCap's site lists upgrades as 'starting at $499' -- we'd love to
>> find a more cost-effective alternative to FrameMaker.
> ___
>
>
> You are currently subscribed to framers as tmuir at spot-on-creative.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/tmuir%40spot-on-creative.com
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>

Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Hi, Tori,

Your observation of "top dollar for minimal improvement" sounds right to me, 
unfortunately! I also only use Unstructured FrameMaker at this time, btw.

Here is what I have spent on upgrading FrameMaker in the recent past few years 
(I did _not_ bother to include the upgrades _prior_ to version 8.0):

$289 for FrameMaker version 8.
$304 for FrameMaker version 9.
$393 for FrameMaker version 10.
$436 for 2 year update plan (included the 2 year update cost for Acrobat Pro 
too ... at around $126, as I recall).

Would I say that it has been worth it? Not recently ... particularly since I 
think that versions 10 and 11 should have been released as bug fixes for 
version 9, as far as I am concerned, and should _not_ have been charged for.

With my luck, FrameMaker 12 will be released _after_ my current plan expires. :(

You may ask why I was wanting to sign up for the Update Plan again? Well, I was 
hoping it would be at a lower cost (and make it palatable) than the [expected] 
$399 for a version 12 upgrade.

But, at these prices, I can no longer justify using FrameMaker for my 
documentation needs. The removal of this Update Plan mostly just crystallized 
my decision, I guess. Now, I will probably just spend some money for a purchase 
of Mif2Go to transfer my documents out of FrameMaker.

So, yes! Adobe has just lost a long-time FrameMaker customer. Time to move on, 
I guess ... after 25 years. :)

(And, FWIW, if I cannot find an update plan for Acrobat Pro on their web site, 
then that will also be dropped when that Update Plan expires ... there are 
plenty of "way good-enough" PDF generation solutions out there now, available 
for far less cost than Acrobat Pro.)

Z

-Original Message-
From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Tori Muir
Sent: Monday, April 01, 2013 12:02 PM
To: framers at lists.frameusers.com
Subject: Re: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Question: MacCap's site lists upgrades as 'starting at $499' -- we'd love to 
find a more cost-effective alternative to FrameMaker.  The v9 >
v11 $600 upgrade was a real kick in the pants to start seriously evaluating the 
cost of continuing to absorb FM's high upgrade fees vs the cost of switching to 
a different program. We use unstructured Frame, so most of the features added 
in recent versions of the program have been of no use to us, thus we're paying 
top dollar for minimal improvement.  But $499 seems even higher than Frame's 
one-version upgrades? Or is this only a better deal financially if replacing 
Frame + RoboHelp?

Tori Muir
tmuir at spot-on-creative.com | 650.430.8674 www.spot-on-creative.com

On 4/1/13 11:22 AM, Martinek, Carla wrote:
> Syed -
>
> I've been using Frame since 1991 (Frame 2.0.)
>
> We've been evaluating MadCap Flare and were ready to switch, but when we 
> looked at FM11 and the new multi-HTML output that appears to be as easy as 
> Flare, it made us stop and take another look. We don't know which way we're 
> going yet.. back into evaluation mode.
>
> That said, MadCap being a smaller company is, in general, much more 
> responsive in regards to feature requests. Much like Frame Technologies (and 
> DataLogics) were in the early days with Frame. Their Platinum support plan is 
> worth its cost when you are first using it, and Flare imports Framemaker 
> files directly. However, my recent talk with an Adobe sales mgr letting them 
> know we were *seriously* evaluating a competitor seems to have gotten me 
> better response regarding some of the issues I've been having  - more so than 
> I've seen in years.
>
> Cost-wise, it may be worth it to you to look at the Adobe cloud-based 
> subscription model. That is supposed to include the latest versions whenever 
> released, but I haven't evaluated the overall cost on a yearly basis yet.
>
> -Carla
>
> -Original Message-
> From: framers-bounces at lists.frameusers.com 
> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Syed Zaeem 
> Hosain (Syed.Hosain at aeris.net)
> Sent: Monday, April 01, 2013 1:02 PM
> To: Syed Zaeem Hosain (Syed.Hosain at aeris.net); Kapil Verma; Robert 
> Lauriston; framers at lists.frameusers.com
> Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
> for FrameMaker?
>
> Hi, Kapil.
>
> Okay, I just got off the phone with somebody "in the FrameMaker team". Her 
> statement to me was that the Update Plan for FrameMaker is indeed either 
> dead, or essentially not available anymore to anybody who has less than 
> 10,000 points in the Adobe systems.
>
> The bottom line: all users with few licenses are essentially shut out.
>
> So, it seems that I did *not* get wrong information from the Adobe sales rep 
> I spoke to before!
>
> For me, this means that FrameMaker 11 is the _last_ version I will ever use 
> (after having been on the FrameMaker wagon since 1988).
>
> Because the version

Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-25 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

Why do you feel a need to stop using FrameMaker just because you don't
want to send Adobe any more money?

I own a number of old Adobe apps that still work fine. I use Photoshop
5 and Acrobat 8 all the time. I still have FrameMaker 6 and
Illustrator 7, though haven't had reason to install them on my most
recent PC.

On Mon, Apr 1, 2013 at 5:34 PM, Syed Zaeem Hosain
(Syed.Hosain at aeris.net)  wrote:
> But, at these prices, I can no longer justify using FrameMaker for my 
> documentation needs. The removal of this Update Plan mostly just crystallized 
> my decision, I guess. Now, I will probably just spend some money for a 
> purchase of Mif2Go to transfer my documents out of FrameMaker.

RE: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Thanks for the response, Kapil.

Yes, I would like to get information - the last time, I bought a 2 year Update 
Plan directly at the Adobe web site (may have been the Adobe store?) in May of 
2011, but cannot find that link on the site anymore.

Please do let me know who I can speak to about this (as an FYI, I did get an 
e-mail from somebody else on the FrameMaker team, but we did not connect on 
Friday).

Z

-Original Message-
From: Kapil Verma [mailto:kve...@adobe.com] 
Sent: Monday, March 25, 2013 9:12 AM
To: Syed Zaeem Hosain (syed.hos...@aeris.net); Robert Lauriston; 
framers@lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Hi Syed,

This is Kapil Verma, Adobe Tech Comm Product Manager. Unfortunately, you have 
been given wrong information. We continue to offer upgrade plans for both 
FrameMaker and Acrobat. If you are interested in purchasing/renewing, I will be 
more than happy to put you in touch with the right folks here at Adobe. Sorry 
about the confusion.

P.S. It will be great if you can email me separately (off list) with some more 
info on who you had talked to and how did you reach them

Thanks,
Kapil Verma

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(syed.hos...@aeris.net)
Sent: Friday, March 22, 2013 6:31 AM
To: Robert Lauriston; framers@lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Robert Lauriston wrote:
 I had to phone them.

Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who claims 
that they are no longer offering the Upgrade Plan for Acrobat and FrameMaker 
... huhn!?!?

Even though, Adobe sent me an e-mail in late January reminding me that my 
current one was going to expire soon (in May fortunately) and I needed to renew?

Does anyone know what is going on here? If Adobe is going to charge an arm and 
a leg to upgrade to the next version of FrameMaker (like I had to do for 
version 9 and 10 and 11), then that will be the last nail in the coffin, and I 
will use version 11 till it croaks or find another solution. 

The cost of FrameMaker has simply become too expensive to work for my needs ... 
:(

Z

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RE: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-25 Thread Kapil Verma

Hi Syed,

This is Kapil Verma, Adobe Tech Comm Product Manager. Unfortunately, you have 
been given wrong information. We continue to offer upgrade plans for both 
FrameMaker and Acrobat. If you are interested in purchasing/renewing, I will be 
more than happy to put you in touch with the right folks here at Adobe. Sorry 
about the confusion.

P.S. It will be great if you can email me separately (off list) with some more 
info on who you had talked to and how did you reach them

Thanks,
Kapil Verma

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(syed.hos...@aeris.net)
Sent: Friday, March 22, 2013 6:31 AM
To: Robert Lauriston; framers@lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Robert Lauriston wrote:
 I had to phone them.

Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who claims 
that they are no longer offering the Upgrade Plan for Acrobat and FrameMaker 
... huhn!?!?

Even though, Adobe sent me an e-mail in late January reminding me that my 
current one was going to expire soon (in May fortunately) and I needed to renew?

Does anyone know what is going on here? If Adobe is going to charge an arm and 
a leg to upgrade to the next version of FrameMaker (like I had to do for 
version 9 and 10 and 11), then that will be the last nail in the coffin, and I 
will use version 11 till it croaks or find another solution. 

The cost of FrameMaker has simply become too expensive to work for my needs ... 
:(

Z

___


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Send list messages to framers@lists.frameusers.com.

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Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-25 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

Thanks for the response, Kapil.

Yes, I would like to get information - the last time, I bought a 2 year Update 
Plan directly at the Adobe web site (may have been the Adobe store?) in May of 
2011, but cannot find that link on the site anymore.

Please do let me know who I can speak to about this (as an FYI, I did get an 
e-mail from somebody else on the FrameMaker team, but we did not connect on 
Friday).

Z

-Original Message-
From: Kapil Verma [mailto:kve...@adobe.com] 
Sent: Monday, March 25, 2013 9:12 AM
To: Syed Zaeem Hosain (Syed.Hosain at aeris.net); Robert Lauriston; framers at 
lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Hi Syed,

This is Kapil Verma, Adobe Tech Comm Product Manager. Unfortunately, you have 
been given wrong information. We continue to offer upgrade plans for both 
FrameMaker and Acrobat. If you are interested in purchasing/renewing, I will be 
more than happy to put you in touch with the right folks here at Adobe. Sorry 
about the confusion.

P.S. It will be great if you can email me separately (off list) with some more 
info on who you had talked to and how did you reach them

Thanks,
Kapil Verma

-Original Message-
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (syed.hos...@aeris.net)
Sent: Friday, March 22, 2013 6:31 AM
To: Robert Lauriston; framers at lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Robert Lauriston wrote:
> I had to phone them.

Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who claims 
that they are no longer offering the Upgrade Plan for Acrobat and FrameMaker 
... huhn!?!?

Even though, Adobe sent me an e-mail in late January reminding me that my 
current one was going to expire soon (in May fortunately) and I needed to renew?

Does anyone know what is going on here? If Adobe is going to charge an arm and 
a leg to upgrade to the next version of FrameMaker (like I had to do for 
version 9 and 10 and 11), then that will be the last nail in the coffin, and I 
will use version 11 till it croaks or find another solution. 

The cost of FrameMaker has simply become too expensive to work for my needs ... 
:(

Z

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Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-25 Thread Kapil Verma

Hi Syed,

This is Kapil Verma, Adobe Tech Comm Product Manager. Unfortunately, you have 
been given wrong information. We continue to offer upgrade plans for both 
FrameMaker and Acrobat. If you are interested in purchasing/renewing, I will be 
more than happy to put you in touch with the right folks here at Adobe. Sorry 
about the confusion.

P.S. It will be great if you can email me separately (off list) with some more 
info on who you had talked to and how did you reach them

Thanks,
Kapil Verma

-Original Message-
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (syed.hos...@aeris.net)
Sent: Friday, March 22, 2013 6:31 AM
To: Robert Lauriston; framers at lists.frameusers.com
Subject: RE: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Robert Lauriston wrote:
> I had to phone them.

Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who claims 
that they are no longer offering the Upgrade Plan for Acrobat and FrameMaker 
... huhn!?!?

Even though, Adobe sent me an e-mail in late January reminding me that my 
current one was going to expire soon (in May fortunately) and I needed to renew?

Does anyone know what is going on here? If Adobe is going to charge an arm and 
a leg to upgrade to the next version of FrameMaker (like I had to do for 
version 9 and 10 and 11), then that will be the last nail in the coffin, and I 
will use version 11 till it croaks or find another solution. 

The cost of FrameMaker has simply become too expensive to work for my needs ... 
:(

Z

___


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Send list messages to framers at lists.frameusers.com.

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Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-23 Thread Anjaneai S

Hi Syed,

Can you share us your contact details and preferred time to contact.

We will call you to discuss it out.

Thanks,
Anjaneai

On Fri, Mar 22, 2013 at 10:58 PM, Syed Zaeem Hosain (Syed.Hosain at aeris.net)
 wrote:

> > You can still buy an upgrade to FrameMaker 11 on adobe.com. Maybe
> they'll discontinue that in favor of TCS for the next release?
>
> > I'm not sure I've had any reason to call support about FM10, so the lack
> of support isn't an issue.
>
> Hi, Robert.
>
> I already have FrameMaker version 11. Actually, I was not looking for
> support per se ... I was just anticipating being ready with the Update Plan
> (at a lower cost than a single version update) in place to get version 12
> when it comes out.
>
> TCS is gross overkill for what I use FrameMaker for, so not likely to get
> approval for it - and I am not about to pay for that myself!
>
> Anyway, as of yesterday, I am now exploring making all my work be
> hyperlinked Wiki documents instead - they are mostly large User Manuals,
> API documentation and stuff, so switching away from PDF from FrameMaker
> documents to a Wiki may work ... any recommendations along these lines? My
> current docs have some graphics, lots of text, with plenty of hyperlinks
> (generally internal cross-references). Essentially B/W, with some color use
> in headings, etc.
>
> If I find something workable for creating Wiki versions of my documents
> relatively cleanly, and if Adobe cannot get their version upgrade pricing
> rational and correct (the cost of upgrading to 9, 10 and 11 was
> unacceptably high ... for a point tool), then version 11 is where I will
> permanently stop and never upgrade again.
>
> And that will be a "too bad" moment. Having used FM since version 3 on a
> Sun 3/50 ... it may just be time to move on. :(
>
> Z
>
> ___
>
>
> You are currently subscribed to framers as anjaneai at gmail.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit
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>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>
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RE: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-22 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

 You can still buy an upgrade to FrameMaker 11 on adobe.com. Maybe they'll 
 discontinue that in favor of TCS for the next release?

 I'm not sure I've had any reason to call support about FM10, so the lack of 
 support isn't an issue.

Hi, Robert.

I already have FrameMaker version 11. Actually, I was not looking for support 
per se ... I was just anticipating being ready with the Update Plan (at a lower 
cost than a single version update) in place to get version 12 when it comes out.

TCS is gross overkill for what I use FrameMaker for, so not likely to get 
approval for it - and I am not about to pay for that myself!

Anyway, as of yesterday, I am now exploring making all my work be hyperlinked 
Wiki documents instead - they are mostly large User Manuals, API documentation 
and stuff, so switching away from PDF from FrameMaker documents to a Wiki may 
work ... any recommendations along these lines? My current docs have some 
graphics, lots of text, with plenty of hyperlinks (generally internal 
cross-references). Essentially B/W, with some color use in headings, etc.

If I find something workable for creating Wiki versions of my documents 
relatively cleanly, and if Adobe cannot get their version upgrade pricing 
rational and correct (the cost of upgrading to 9, 10 and 11 was unacceptably 
high ... for a point tool), then version 11 is where I will permanently stop 
and never upgrade again.

And that will be a too bad moment. Having used FM since version 3 on a Sun 
3/50 ... it may just be time to move on. :(

Z

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Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-22 Thread Robert Lauriston

You can still buy an upgrade to FrameMaker 11 on adobe.com. Maybe
they'll discontinue that in favor of TCS for the next release?

I'm not sure I've had any reason to call support about FM10, so the
lack of support isn't an issue.

On Thu, Mar 21, 2013 at 6:00 PM, Syed Zaeem Hosain
(syed.hos...@aeris.net) syed.hos...@aeris.net wrote:
 Robert Lauriston wrote:
 I had to phone them.

 Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who 
 claims that they are no longer offering the Upgrade Plan for Acrobat and 
 FrameMaker ... huhn!?!?

 Even though, Adobe sent me an e-mail in late January reminding me that my 
 current one was going to expire soon (in May fortunately) and I needed to 
 renew?

 Does anyone know what is going on here? If Adobe is going to charge an arm 
 and a leg to upgrade to the next version of FrameMaker (like I had to do for 
 version 9 and 10 and 11), then that will be the last nail in the coffin, and 
 I will use version 11 till it croaks or find another solution.

 The cost of FrameMaker has simply become too expensive to work for my needs 
 ... :(

 Z

___


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Send list messages to framers@lists.frameusers.com.

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Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-22 Thread Anjaneai S

Hi Syed,

Can you share us your contact details and preferred time to contact.

We will call you to discuss it out.

Thanks,
Anjaneai

On Fri, Mar 22, 2013 at 10:58 PM, Syed Zaeem Hosain (syed.hos...@aeris.net)
syed.hos...@aeris.net wrote:

  You can still buy an upgrade to FrameMaker 11 on adobe.com. Maybe
 they'll discontinue that in favor of TCS for the next release?

  I'm not sure I've had any reason to call support about FM10, so the lack
 of support isn't an issue.

 Hi, Robert.

 I already have FrameMaker version 11. Actually, I was not looking for
 support per se ... I was just anticipating being ready with the Update Plan
 (at a lower cost than a single version update) in place to get version 12
 when it comes out.

 TCS is gross overkill for what I use FrameMaker for, so not likely to get
 approval for it - and I am not about to pay for that myself!

 Anyway, as of yesterday, I am now exploring making all my work be
 hyperlinked Wiki documents instead - they are mostly large User Manuals,
 API documentation and stuff, so switching away from PDF from FrameMaker
 documents to a Wiki may work ... any recommendations along these lines? My
 current docs have some graphics, lots of text, with plenty of hyperlinks
 (generally internal cross-references). Essentially B/W, with some color use
 in headings, etc.

 If I find something workable for creating Wiki versions of my documents
 relatively cleanly, and if Adobe cannot get their version upgrade pricing
 rational and correct (the cost of upgrading to 9, 10 and 11 was
 unacceptably high ... for a point tool), then version 11 is where I will
 permanently stop and never upgrade again.

 And that will be a too bad moment. Having used FM since version 3 on a
 Sun 3/50 ... it may just be time to move on. :(

 Z

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Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-22 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

> You can still buy an upgrade to FrameMaker 11 on adobe.com. Maybe they'll 
> discontinue that in favor of TCS for the next release?

> I'm not sure I've had any reason to call support about FM10, so the lack of 
> support isn't an issue.

Hi, Robert.

I already have FrameMaker version 11. Actually, I was not looking for support 
per se ... I was just anticipating being ready with the Update Plan (at a lower 
cost than a single version update) in place to get version 12 when it comes out.

TCS is gross overkill for what I use FrameMaker for, so not likely to get 
approval for it - and I am not about to pay for that myself!

Anyway, as of yesterday, I am now exploring making all my work be hyperlinked 
Wiki documents instead - they are mostly large User Manuals, API documentation 
and stuff, so switching away from PDF from FrameMaker documents to a Wiki may 
work ... any recommendations along these lines? My current docs have some 
graphics, lots of text, with plenty of hyperlinks (generally internal 
cross-references). Essentially B/W, with some color use in headings, etc.

If I find something workable for creating Wiki versions of my documents 
relatively cleanly, and if Adobe cannot get their version upgrade pricing 
rational and correct (the cost of upgrading to 9, 10 and 11 was unacceptably 
high ... for a point tool), then version 11 is where I will permanently stop 
and never upgrade again.

And that will be a "too bad" moment. Having used FM since version 3 on a Sun 
3/50 ... it may just be time to move on. :(

Z

Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-22 Thread Robert Lauriston

You can still buy an upgrade to FrameMaker 11 on adobe.com. Maybe
they'll discontinue that in favor of TCS for the next release?

I'm not sure I've had any reason to call support about FM10, so the
lack of support isn't an issue.

On Thu, Mar 21, 2013 at 6:00 PM, Syed Zaeem Hosain
(Syed.Hosain at aeris.net)  wrote:
> Robert Lauriston wrote:
>> I had to phone them.
>
> Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who 
> claims that they are no longer offering the Upgrade Plan for Acrobat and 
> FrameMaker ... huhn!?!?
>
> Even though, Adobe sent me an e-mail in late January reminding me that my 
> current one was going to expire soon (in May fortunately) and I needed to 
> renew?
>
> Does anyone know what is going on here? If Adobe is going to charge an arm 
> and a leg to upgrade to the next version of FrameMaker (like I had to do for 
> version 9 and 10 and 11), then that will be the last nail in the coffin, and 
> I will use version 11 till it croaks or find another solution.
>
> The cost of FrameMaker has simply become too expensive to work for my needs 
> ... :(
>
> Z
>

Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-21 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

Hi, all.

For some reason, I am unable to find the link and information for renewing my 
maintenance for FrameMaker and Acrobat at the Adobe.com web site.

Maybe I am overlooking something obvious, but if anybody (Adobe personnel or 
otherwise) can send me a URL to go to, I'd greatly appreciate it!

Thanks much,

Z

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Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Not sure on the browser issue…I use Safari to access, and no problems there.You should be able to track down a phone number there, and I've found their support to be quite good. (Please, no groaning about other TS departments!!!)
-MattMatt R. Sullivanco-authorPublishing Fundamentals: Unstructured FrameMaker 11P:714.960.6840 |C:714.585.2335 |m...@mattrsullivan.com@mattrsullivanLinkedInfacebookmattrsullivan.com

On Mar 21, 2013, at 11:07 AM, Matt Sullivan m...@mattrsullivan.com wrote:Hi Z,Can you contact the vendor you used to purchase the contract?I get notices from Adobe directly to update the contract…did you get the same?Did you log into licensing.adobe.com?-MattMatt R. Sullivanco-authorPublishing Fundamentals: Unstructured FrameMaker 11P:714.960.6840 |C:714.585.2335 |m...@mattrsullivan.comtwitter.png@mattrsullivanlinkedin.pngLinkedInfacebook.pngfacebookblog.pngmattrsullivan.com

On Mar 21, 2013, at 11:01 AM, "Syed Zaeem Hosain (syed.hos...@aeris.net)" syed.hos...@aeris.net wrote:Hi, all.For some reason, I am unable to find the link and information for renewing my maintenance for FrameMaker and Acrobat at theAdobe.comweb site.Maybe I am overlooking something obvious, but if anybody (Adobe personnel or otherwise) can send me a URL to go to, I’d greatly appreciate it!Thanks much,Z___You are currently subscribed to framers asm...@mattrsullivan.com.Send list messages toframers@lists.frameusers.com.To unsubscribe send a blank email toframers-unsubscr...@lists.frameusers.comor visithttp://lists.frameusers.com/mailman/options/framers/matt%40mattrsullivan.comSend administrative questions tolistad...@frameusers.com. Visithttp://www.frameusers.com/for more resources and info.___You are currently subscribed to framers as m...@mattrsullivan.com.Send list messages to framers@lists.frameusers.com.To unsubscribe send a blank email toframers-unsubscr...@lists.frameusers.comor visit http://lists.frameusers.com/mailman/options/framers/matt%40mattrsullivan.comSend administrative questions to listad...@frameusers.com. Visithttp://www.frameusers.com/ for more resources and info.___


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Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-21 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

Here's the web page I was directed to…http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html
-MattMatt R. Sullivanco-authorPublishing Fundamentals: Unstructured FrameMaker 11P:714.960.6840 |C:714.585.2335 |m...@mattrsullivan.com@mattrsullivanLinkedInfacebookmattrsullivan.com

On Mar 21, 2013, at 11:19 AM, "Syed Zaeem Hosain (syed.hos...@aeris.net)" syed.hos...@aeris.net wrote:Thanks, Matt.The last time I did this, I bought it at the Adobe web site (no vendors involved) …I did, indeed, go tolicensing.adobe.comand log in, but for some reason, I cannot find the link to get to the renewal page for paying for it, etc.Could it be a stupid browser issue? Meaning that I have to use IE or some such thing? This has happened to me recently with some other sites (I use Chrome) and getting to the links to pay and have the _javascript_ run properly needed to get there from IE!ZFrom:Matt Sullivan [mailto:matt@mattrsullivan.com]Sent:Thursday, March 21, 2013 11:07 AMTo:Syed Zaeem Hosain (syed.hos...@aeris.net)Cc:framers@lists.frameusers.comSubject:Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?Hi Z,Can you contact the vendor you used to purchase the contract?I get notices from Adobe directly to update the contract…did you get the same?Did you log intolicensing.adobe.com?-MattMatt R. Sullivanco-authorPublishing Fundamentals: Unstructured FrameMaker 11P:714.960.6840 |C:714.585.2335 |m...@mattrsullivan.comimage001.png@mattrsullivanimage002.pngLinkedInimage003.pngfacebookimage004.pngmattrsullivan.comOn Mar 21, 2013, at 11:01 AM, "Syed Zaeem Hosain (syed.hos...@aeris.net)" syed.hos...@aeris.net wrote:Hi, all.For some reason, I am unable to find the link and information for renewing my maintenance for FrameMaker and Acrobat at theAdobe.comweb site.Maybe I am overlooking something obvious, but if anybody (Adobe personnel or otherwise) can send me a URL to go to, I’d greatly appreciate it!Thanks much,Z___You are currently subscribed to framers asm...@mattrsullivan.com.Send list messages toframers@lists.frameusers.com.To unsubscribe send a blank email toframers-unsubscr...@lists.frameusers.comor visithttp://lists.frameusers.com/mailman/options/framers/matt%40mattrsullivan.comSend administrative questions tolistad...@frameusers.com. Visithttp://www.frameusers.com/for more resources and info.___


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RE: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Thanks, Matt.

I went to that URL and logged in, etc. I can see all my old purchases, 
renewals, notices, upgrade info, etc., but still cannot find any link to where 
I can renew!

Time to chat with them, I guess!

Thanks again,

Z

From: Matt Sullivan [mailto:m...@mattrsullivan.com]
Sent: Thursday, March 21, 2013 11:28 AM
To: Syed Zaeem Hosain (syed.hos...@aeris.net)
Cc: framers@lists.frameusers.com
Subject: Re: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Here's the web page I was directed to...
http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html

-Matt
Matt R. Sullivan
co-author Publishing Fundamentals: Unstructured FrameMaker 
11http://framemaker11book.com/
P: 714.960.6840 | C: 714.585.2335 | 
m...@mattrsullivan.commailto:m...@mattrsullivan.com

[cid:image001.png@01CE2628.6EE100F0]http://twitter.com/mattrsullivan@mattrsullivanhttp://twitter.com/mattrsullivan
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LinkedInhttp://www.linkedin.com/in/mattrsullivan 
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facebookhttp://www.facebook.com/mattrsullivan 
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mattrsullivan.comhttp://mattrsullivan.com/

On Mar 21, 2013, at 11:19 AM, Syed Zaeem Hosain 
(syed.hos...@aeris.netmailto:syed.hos...@aeris.net) 
syed.hos...@aeris.netmailto:syed.hos...@aeris.net wrote:


Thanks, Matt.

The last time I did this, I bought it at the Adobe web site (no vendors 
involved) ...

I did, indeed, go to licensing.adobe.comhttp://licensing.adobe.com and log 
in, but for some reason, I cannot find the link to get to the renewal page for 
paying for it, etc.

Could it be a stupid browser issue? Meaning that I have to use IE or some such 
thing? This has happened to me recently with some other sites (I use Chrome) 
and getting to the links to pay and have the Javascript run properly needed to 
get there from IE!

Z

From: Matt Sullivan [mailto:m...@mattrsullivan.comhttp://mattrsullivan.com]
Sent: Thursday, March 21, 2013 11:07 AM
To: Syed Zaeem Hosain (syed.hos...@aeris.netmailto:syed.hos...@aeris.net)
Cc: framers@lists.frameusers.commailto:framers@lists.frameusers.com
Subject: Re: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Hi Z,

 *   Can you contact the vendor you used to purchase the contract?
 *   I get notices from Adobe directly to update the contract...did you get the 
same?
 *   Did you log into licensing.adobe.comhttp://licensing.adobe.com?

-Matt
Matt R. Sullivan
co-author Publishing Fundamentals: Unstructured FrameMaker 
11http://framemaker11book.com/
P: 714.960.6840 | C: 714.585.2335 | 
m...@mattrsullivan.commailto:m...@mattrsullivan.com

image001.pnghttp://twitter.com/mattrsullivan@mattrsullivanhttp://twitter.com/mattrsullivan
 
image002.pnghttp://www.linkedin.com/in/mattrsullivanLinkedInhttp://www.linkedin.com/in/mattrsullivan
 
image003.pnghttp://www.facebook.com/mattrsullivanfacebookhttp://www.facebook.com/mattrsullivan
 
image004.pnghttp://mattrsullivan.com/mattrsullivan.comhttp://mattrsullivan.com/

On Mar 21, 2013, at 11:01 AM, Syed Zaeem Hosain 
(syed.hos...@aeris.netmailto:syed.hos...@aeris.net) 
syed.hos...@aeris.netmailto:syed.hos...@aeris.net wrote:



Hi, all.

For some reason, I am unable to find the link and information for renewing my 
maintenance for FrameMaker and Acrobat at the Adobe.comhttp://Adobe.comweb 
site.

Maybe I am overlooking something obvious, but if anybody (Adobe personnel or 
otherwise) can send me a URL to go to, I'd greatly appreciate it!

Thanks much,

Z

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Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-21 Thread Ed Nodland

If the problem you are having is the license expired bug this web page
will provide the patch to correct the problem.

http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html

Ed





On Thu, Mar 21, 2013 at 11:28 AM, Matt Sullivan m...@mattrsullivan.comwrote:

 Here's the web page I was directed to…
 http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html


 -Matt
 Matt R. Sullivan
 *co-author Publishing Fundamentals: Unstructured FrameMaker 
 11http://framemaker11book.com/
 *
 *P:* 714.960.6840 | *C:* 714.585.2335 | m...@mattrsullivan.com

 http://twitter.com/mattrsullivan@mattrsullivanhttp://twitter.com/mattrsullivan
   
 http://www.linkedin.com/in/mattrsullivanLinkedInhttp://www.linkedin.com/in/mattrsullivan
   
 http://www.facebook.com/mattrsullivanfacebookhttp://www.facebook.com/mattrsullivan
   http://mattrsullivan.com/mattrsullivan.com

 On Mar 21, 2013, at 11:19 AM, Syed Zaeem Hosain (syed.hos...@aeris.net)
 syed.hos...@aeris.net wrote:

 Thanks, Matt.

 The last time I did this, I bought it at the Adobe web site (no vendors
 involved) …

 I did, indeed, go to licensing.adobe.com and log in, but for some reason,
 I cannot find the link to get to the renewal page for paying for it, etc.*
 ***

 Could it be a stupid browser issue? Meaning that I have to use IE or some
 such thing? This has happened to me recently with some other sites (I use
 Chrome) and getting to the links to pay and have the Javascript run
 properly needed to get there from IE!

 Z

 *From:* Matt Sullivan [mailto:m...@mattrsullivan.com]
 *Sent:* Thursday, March 21, 2013 11:07 AM
 *To:* Syed Zaeem Hosain (syed.hos...@aeris.net)
 *Cc:* framers@lists.frameusers.com
 *Subject:* Re: Where on Adobe is the info/link to renew my maintenance
 contract for FrameMaker?
 ** **
 Hi Z,

- Can you contact the vendor you used to purchase the contract?
- I get notices from Adobe directly to update the contract…did you get
the same?
- Did you log into licensing.adobe.com?


 -Matt
 *Matt R. Sullivan*

 *co-author Publishing Fundamentals: Unstructured FrameMaker 
 11http://framemaker11book.com/
 *
 *P:* 714.960.6840 | *C:* 714.585.2335 | m...@mattrsullivan.com

 image001.png 
 http://twitter.com/mattrsullivan@mattrsullivanhttp://twitter.com/mattrsullivan
  image002.png 
 http://www.linkedin.com/in/mattrsullivanLinkedInhttp://www.linkedin.com/in/mattrsullivan
  image003.png 
 http://www.facebook.com/mattrsullivanfacebookhttp://www.facebook.com/mattrsullivan
  image004.png http://mattrsullivan.com/mattrsullivan.com 
 ** **
 On Mar 21, 2013, at 11:01 AM, Syed Zaeem Hosain (syed.hos...@aeris.net)
 syed.hos...@aeris.net wrote:


 

 Hi, all.
  
 For some reason, I am unable to find the link and information for renewing
 my maintenance for FrameMaker and Acrobat at the Adobe.comweb site.
  
 Maybe I am overlooking something obvious, but if anybody (Adobe personnel
 or otherwise) can send me a URL to go to, I’d greatly appreciate it!
  
 Thanks much,
  
 Z

  
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Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-21 Thread Robert Lauriston

I had to phone them.
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RE: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-21 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

Um, no. Not the license expired message – this request has to do with 
maintenance renewal for updates.

Thanks anyway,

Z

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Ed Nodland
Sent: Thursday, March 21, 2013 11:39 AM
Cc: framers@lists.frameusers.com
Subject: Re: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?


If the problem you are having is the license expired bug this web page will 
provide the patch to correct the problem.

http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html

Ed
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RE: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-21 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

Robert Lauriston wrote:
 I had to phone them.

Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who claims 
that they are no longer offering the Upgrade Plan for Acrobat and FrameMaker 
... huhn!?!?

Even though, Adobe sent me an e-mail in late January reminding me that my 
current one was going to expire soon (in May fortunately) and I needed to renew?

Does anyone know what is going on here? If Adobe is going to charge an arm and 
a leg to upgrade to the next version of FrameMaker (like I had to do for 
version 9 and 10 and 11), then that will be the last nail in the coffin, and I 
will use version 11 till it croaks or find another solution. 

The cost of FrameMaker has simply become too expensive to work for my needs ... 
:(

Z

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Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-21 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

Eek!My plan is for the TCS, so I don't know what they've done with the individual plans.I do know that they stopped selling new maintenance for FM as a point product.-MattMatt R. Sullivanco-authorPublishing Fundamentals: Unstructured FrameMaker 11P:714.960.6840 |C:714.585.2335 |m...@mattrsullivan.com@mattrsullivanLinkedInfacebookmattrsullivan.com

On Mar 21, 2013, at 6:00 PM, "Syed Zaeem Hosain (syed.hos...@aeris.net)" syed.hos...@aeris.net wrote:Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who claims that they are no longer offering the Upgrade Plan for Acrobat and FrameMaker ... huhn!?!?Even though, Adobe sent me an e-mail in late January reminding me that my current one was going to expire soon (in May fortunately) and I needed to renew?Does anyone know what is going on here? If Adobe is going to charge an arm and a leg to upgrade to the next version of FrameMaker (like I had to do for version 9 and 10 and 11), then that will be the last nail in the coffin, and I will use version 11 till it croaks or find another solution. The cost of FrameMaker has simply become too expensive to work for my needs ... :(Z___

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RE: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

The confusing part is that they sent me an e-mail in January - just 6 to 8 
weeks ago - saying that it was getting close to the time to renew!!! I have 
individual plans for FrameMaker and Acrobat - both expiring in May. :(

Z

From: Matt Sullivan [mailto:m...@mattrsullivan.com]
Sent: Thursday, March 21, 2013 6:13 PM
To: Syed Zaeem Hosain (syed.hos...@aeris.net)
Cc: framers@lists.frameusers.com List
Subject: Re: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Eek!

My plan is for the TCS, so I don't know what they've done with the individual 
plans.

I do know that they stopped selling new maintenance for FM as a point product.

-Matt
Matt R. Sullivan
co-author Publishing Fundamentals: Unstructured FrameMaker 
11http://framemaker11book.com/
P: 714.960.6840 | C: 714.585.2335 | 
m...@mattrsullivan.commailto:m...@mattrsullivan.com

[cid:image001.png@01CE2663.738B4D50]http://twitter.com/mattrsullivan@mattrsullivanhttp://twitter.com/mattrsullivan
 [cid:image002.png@01CE2663.738B4D50] 
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[cid:image003.png@01CE2663.738B4D50] http://www.facebook.com/mattrsullivan 
facebookhttp://www.facebook.com/mattrsullivan 
[cid:image004.png@01CE2663.738B4D50] http://mattrsullivan.com/ 
mattrsullivan.comhttp://mattrsullivan.com/

On Mar 21, 2013, at 6:00 PM, Syed Zaeem Hosain 
(syed.hos...@aeris.netmailto:syed.hos...@aeris.net) 
syed.hos...@aeris.netmailto:syed.hos...@aeris.net wrote:

Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who claims 
that they are no longer offering the Upgrade Plan for Acrobat and FrameMaker 
... huhn!?!?

Even though, Adobe sent me an e-mail in late January reminding me that my 
current one was going to expire soon (in May fortunately) and I needed to renew?

Does anyone know what is going on here? If Adobe is going to charge an arm and 
a leg to upgrade to the next version of FrameMaker (like I had to do for 
version 9 and 10 and 11), then that will be the last nail in the coffin, and I 
will use version 11 till it croaks or find another solution.

The cost of FrameMaker has simply become too expensive to work for my needs ... 
:(

Z

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Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-21 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

Hi, all.

For some reason, I am unable to find the link and information for renewing my 
maintenance for FrameMaker and Acrobat at the Adobe.com web site.

Maybe I am overlooking something obvious, but if anybody (Adobe personnel or 
otherwise) can send me a URL to go to, I'd greatly appreciate it!

Thanks much,

Z

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Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-21 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

Hi Z,
Can you contact the vendor you used to purchase the contract?
I get notices from Adobe directly to update the contract?did you get the same?
Did you log into licensing.adobe.com?

-Matt

Matt R. Sullivan 
co-author Publishing Fundamentals: Unstructured FrameMaker 11 
P: 714.960.6840 | C: 714.585.2335 | matt at mattrsullivan.com 

@mattrsullivan LinkedIn facebook mattrsullivan.com 

On Mar 21, 2013, at 11:01 AM, "Syed Zaeem Hosain (Syed.Hosain at aeris.net)" 
 wrote:

> Hi, all.
>  
> For some reason, I am unable to find the link and information for renewing my 
> maintenance for FrameMaker and Acrobat at the Adobe.comweb site.
>  
> Maybe I am overlooking something obvious, but if anybody (Adobe personnel or 
> otherwise) can send me a URL to go to, I?d greatly appreciate it!
>  
> Thanks much,
>  
> Z
>  
> 
> ___
> 
> 
> You are currently subscribed to framers as matt at mattrsullivan.com.
> 
> Send list messages to framers at lists.frameusers.com.
> 
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/matt%40mattrsullivan.com
> 
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.

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Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Thanks, Matt.

The last time I did this, I bought it at the Adobe web site (no vendors 
involved) ...

I did, indeed, go to licensing.adobe.com and log in, but for some reason, I 
cannot find the link to get to the renewal page for paying for it, etc.

Could it be a stupid browser issue? Meaning that I have to use IE or some such 
thing? This has happened to me recently with some other sites (I use Chrome) 
and getting to the links to pay and have the Javascript run properly needed to 
get there from IE!

Z

From: Matt Sullivan [mailto:m...@mattrsullivan.com]
Sent: Thursday, March 21, 2013 11:07 AM
To: Syed Zaeem Hosain (Syed.Hosain at aeris.net)
Cc: framers at lists.frameusers.com
Subject: Re: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?

Hi Z,

 *   Can you contact the vendor you used to purchase the contract?
 *   I get notices from Adobe directly to update the contract...did you get the 
same?
 *   Did you log into licensing.adobe.com?

-Matt
Matt R. Sullivan
co-author Publishing Fundamentals: Unstructured FrameMaker 
11
P: 714.960.6840 | C: 714.585.2335 | matt at mattrsullivan.com

[cid:image001.png at 
01CE2625.E5177BD0]@mattrsullivan
 [cid:image002.png at 01CE2625.E5177BD0] 
 
LinkedIn [cid:image003.png at 
01CE2625.E5177BD0]  
facebook [cid:image004.png at 
01CE2625.E5177BD0]  
mattrsullivan.com

On Mar 21, 2013, at 11:01 AM, "Syed Zaeem Hosain (Syed.Hosain at 
aeris.net)" mailto:Syed.Hosain at aeris.net>> wrote:


Hi, all.

For some reason, I am unable to find the link and information for renewing my 
maintenance for FrameMaker and Acrobat at the Adobe.comweb 
site.

Maybe I am overlooking something obvious, but if anybody (Adobe personnel or 
otherwise) can send me a URL to go to, I'd greatly appreciate it!

Thanks much,

Z

___


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mattrsullivan.com.

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Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Not sure on the browser issue?I use Safari to access, and no problems there.

You should be able to track down a phone number there, and I've found their 
support to be quite good. (Please, no groaning about other TS departments!!!)

-Matt

Matt R. Sullivan 
co-author Publishing Fundamentals: Unstructured FrameMaker 11 
P: 714.960.6840 | C: 714.585.2335 | matt at mattrsullivan.com 

@mattrsullivan LinkedIn facebook mattrsullivan.com 

On Mar 21, 2013, at 11:07 AM, Matt Sullivan  wrote:

> Hi Z,
> Can you contact the vendor you used to purchase the contract?
> I get notices from Adobe directly to update the contract?did you get the same?
> Did you log into licensing.adobe.com?
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> -Matt
> 
> Matt R. Sullivan 
> co-author Publishing Fundamentals: Unstructured FrameMaker 11 
> P: 714.960.6840 | C: 714.585.2335 | matt at mattrsullivan.com 
> 
> @mattrsullivan LinkedIn facebook 
> mattrsullivan.com  
> 
> On Mar 21, 2013, at 11:01 AM, "Syed Zaeem Hosain (Syed.Hosain at aeris.net)" 
>  wrote:
> 
>> Hi, all.
>>  
>> For some reason, I am unable to find the link and information for renewing 
>> my maintenance for FrameMaker and Acrobat at the Adobe.comweb site.
>>  
>> Maybe I am overlooking something obvious, but if anybody (Adobe personnel or 
>> otherwise) can send me a URL to go to, I?d greatly appreciate it!
>>  
>> Thanks much,
>>  
>> Z
>>  
>> ___
>> 
>> 
>> You are currently subscribed to framers as matt at mattrsullivan.com.
>> 
>> Send list messages to framers at lists.frameusers.com.
>> 
>> To unsubscribe send a blank email to
>> framers-unsubscribe at lists.frameusers.com
>> or visit 
>> http://lists.frameusers.com/mailman/options/framers/matt%40mattrsullivan.com
>> 
>> Send administrative questions to listadmin at frameusers.com. Visit
>> http://www.frameusers.com/ for more resources and info.
> 
> ___
> 
> 
> You are currently subscribed to framers as matt at mattrsullivan.com.
> 
> Send list messages to framers at lists.frameusers.com.
> 
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/matt%40mattrsullivan.com
> 
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.

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Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-21 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

Here's the web page I was directed to?
http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html

-Matt

Matt R. Sullivan 
co-author Publishing Fundamentals: Unstructured FrameMaker 11 
P: 714.960.6840 | C: 714.585.2335 | matt at mattrsullivan.com 

@mattrsullivan LinkedIn facebook mattrsullivan.com 

On Mar 21, 2013, at 11:19 AM, "Syed Zaeem Hosain (Syed.Hosain at aeris.net)" 
 wrote:

> Thanks, Matt.
>  
> The last time I did this, I bought it at the Adobe web site (no vendors 
> involved) ?
>  
> I did, indeed, go to licensing.adobe.com and log in, but for some reason, I 
> cannot find the link to get to the renewal page for paying for it, etc.
>  
> Could it be a stupid browser issue? Meaning that I have to use IE or some 
> such thing? This has happened to me recently with some other sites (I use 
> Chrome) and getting to the links to pay and have the Javascript run properly 
> needed to get there from IE!
>  
> Z
>  
> From: Matt Sullivan [mailto:matt at mattrsullivan.com] 
> Sent: Thursday, March 21, 2013 11:07 AM
> To: Syed Zaeem Hosain (Syed.Hosain at aeris.net)
> Cc: framers at lists.frameusers.com
> Subject: Re: Where on Adobe is the info/link to renew my maintenance contract 
> for FrameMaker?
>  
> Hi Z,
> Can you contact the vendor you used to purchase the contract?
> I get notices from Adobe directly to update the contract?did you get the same?
> Did you log into licensing.adobe.com?
> 
> -Matt
> 
> Matt R. Sullivan 
> co-author Publishing Fundamentals: Unstructured FrameMaker 11 
> P: 714.960.6840 | C: 714.585.2335 | matt at mattrsullivan.com 
> 
> @mattrsullivan LinkedIn facebook 
> mattrsullivan.com 
>  
> On Mar 21, 2013, at 11:01 AM, "Syed Zaeem Hosain (Syed.Hosain at aeris.net)" 
>  wrote:
> 
> 
> Hi, all.
>  
> For some reason, I am unable to find the link and information for renewing my 
> maintenance for FrameMaker and Acrobat at the Adobe.comweb site.
>  
> Maybe I am overlooking something obvious, but if anybody (Adobe personnel or 
> otherwise) can send me a URL to go to, I?d greatly appreciate it!
>  
> Thanks much,
>  
> Z
>  
> 
> ___
> 
> 
> You are currently subscribed to framers as matt at mattrsullivan.com.
> 
> Send list messages to framers at lists.frameusers.com.
> 
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit 
> http://lists.frameusers.com/mailman/options/framers/matt%40mattrsullivan.com
> 
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.

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Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-21 Thread Ed Nodland

If the problem you are having is the "license" expired" bug this web page
will provide the patch to correct the problem.

http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html

Ed





On Thu, Mar 21, 2013 at 11:28 AM, Matt Sullivan wrote:

> Here's the web page I was directed to?
> http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html
>
>
> -Matt
> Matt R. Sullivan
> *co-author Publishing Fundamentals: Unstructured FrameMaker 
> 11
> *
> *P:* 714.960.6840 | *C:* 714.585.2335 | matt at mattrsullivan.com
>
> @mattrsullivan
>   
> LinkedIn
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> facebook
>   mattrsullivan.com
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> On Mar 21, 2013, at 11:19 AM, "Syed Zaeem Hosain (Syed.Hosain at aeris.net)"
>  wrote:
>
> Thanks, Matt.
>
> The last time I did this, I bought it at the Adobe web site (no vendors
> involved) ?
>
> I did, indeed, go to licensing.adobe.com and log in, but for some reason,
> I cannot find the link to get to the renewal page for paying for it, etc.*
> ***
>
> Could it be a stupid browser issue? Meaning that I have to use IE or some
> such thing? This has happened to me recently with some other sites (I use
> Chrome) and getting to the links to pay and have the Javascript run
> properly needed to get there from IE!
>
> Z
>
> *From:* Matt Sullivan [mailto:matt at mattrsullivan.com]
> *Sent:* Thursday, March 21, 2013 11:07 AM
> *To:* Syed Zaeem Hosain (Syed.Hosain at aeris.net)
> *Cc:* framers at lists.frameusers.com
> *Subject:* Re: Where on Adobe is the info/link to renew my maintenance
> contract for FrameMaker?
> ** **
> Hi Z,
>
>- Can you contact the vendor you used to purchase the contract?
>- I get notices from Adobe directly to update the contract?did you get
>the same?
>- Did you log into licensing.adobe.com?
>
>
> -Matt
> *Matt R. Sullivan*
>
> *co-author Publishing Fundamentals: Unstructured FrameMaker 
> 11
> *
> *P:* 714.960.6840 | *C:* 714.585.2335 | matt at mattrsullivan.com
>
>  
> @mattrsullivan
>   
> LinkedIn
>   
> facebook
>   mattrsullivan.com 
> ** **
> On Mar 21, 2013, at 11:01 AM, "Syed Zaeem Hosain (Syed.Hosain at aeris.net)"
>  wrote:
>
>
> 
>
> Hi, all.
>  
> For some reason, I am unable to find the link and information for renewing
> my maintenance for FrameMaker and Acrobat at the Adobe.comweb site.
>  
> Maybe I am overlooking something obvious, but if anybody (Adobe personnel
> or otherwise) can send me a URL to go to, I?d greatly appreciate it!
>  
> Thanks much,
>  
> Z
>
>  
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Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-21 Thread Robert Lauriston

I had to phone them.

Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

Um, no. Not the license expired message ? this request has to do with 
maintenance renewal for updates.

Thanks anyway,

Z

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Ed Nodland
Sent: Thursday, March 21, 2013 11:39 AM
Cc: framers at lists.frameusers.com
Subject: Re: Where on Adobe is the info/link to renew my maintenance contract 
for FrameMaker?


If the problem you are having is the "license" expired" bug this web page will 
provide the patch to correct the problem.

http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html

Ed
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Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-21 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

Robert Lauriston wrote:
> I had to phone them.

Ok-a-a-y ... I am confused now. I just spoke with an Adobe sales rep who claims 
that they are no longer offering the Upgrade Plan for Acrobat and FrameMaker 
... huhn!?!?

Even though, Adobe sent me an e-mail in late January reminding me that my 
current one was going to expire soon (in May fortunately) and I needed to renew?

Does anyone know what is going on here? If Adobe is going to charge an arm and 
a leg to upgrade to the next version of FrameMaker (like I had to do for 
version 9 and 10 and 11), then that will be the last nail in the coffin, and I 
will use version 11 till it croaks or find another solution. 

The cost of FrameMaker has simply become too expensive to work for my needs ... 
:(

Z

Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?