On Tue, 10 Apr 2018 10:29:54 -0700 Albert Astals Cid wrote
> Of course it makes sense for wishlists to be confirmed.
>
> OPEN -> Nobody's looked at it yet
> CONFIRMED -> Somebody looked at it and is a wish that makes sense.
A "confirmed" status only makes
On dinsdag 10 april 2018 18:10:00 CEST tetris4 wrote:
> Hi all,
>
> Sorry for bumping an old thread. I'm responsible for the Streamlined
> Onboarding goal and Bugzilla seems to be a hot topic relating to this. This
> is already the second thread I'm posting this message, the first one being
>
We have a thread where someone proposes removing statuses, and a proposal
which involves adding a status :/
That doesn't sound like we're unified on what we need at all.
Personally I would use flags for this "reproducible" or not.
Advantages are:
- it visibly lists who could reproduce it in a
Adriaan de Groot ha scritto:
> On Tuesday, 10 April 2018 19:18:07 CEST, Nate Graham wrote:
>> OPEN -> Nobody's looked at it yet
>> TRIAGED -> Somebody looked at it but couldn't reproduce it yet
>> CONFIRMED -> Somebody looked at it and was able to reproduce it
>>
>
> Is bugzilla really that hard
On Tue, 10 Apr 2018 10:50:19 -0700 Albert Astals Cid wrote
> El dimarts, 10 d’abril de 2018, a les 19:43:51 CEST, Nate Graham va
> escriure:
> > On Tue, 10 Apr 2018 10:29:54 -0700 Albert Astals Cid
> > wrote
> > > Of course it makes
El dimarts, 10 d’abril de 2018, a les 19:43:51 CEST, Nate Graham va escriure:
> On Tue, 10 Apr 2018 10:29:54 -0700 Albert Astals Cid
> wrote
> > Of course it makes sense for wishlists to be confirmed.
> >
> > OPEN -> Nobody's looked at it yet
> > CONFIRMED -> Somebody
On Tue, 10 Apr 2018 10:29:54 -0700 Albert Astals Cid wrote
> Of course it makes sense for wishlists to be confirmed.
>
> OPEN -> Nobody's looked at it yet
> CONFIRMED -> Somebody looked at it and is a wish that makes sense.
A "confirmed" status only makes
On Tuesday, 10 April 2018 19:18:07 CEST, Nate Graham wrote:
OPEN -> Nobody's looked at it yet
TRIAGED -> Somebody looked at it but couldn't reproduce it yet
CONFIRMED -> Somebody looked at it and was able to reproduce it
Is bugzilla really that hard to configure with a workflow? I ran into
El dimarts, 10 d’abril de 2018, a les 19:18:07 CEST, Nate Graham va escriure:
> I'll jump in too.
>
> I think it's important to mention that Bugzilla is not purely a developer
> tool: it's an interface between developers and users. We can't neglect the
> user experience in favor of the developer
I'll jump in too.
I think it's important to mention that Bugzilla is not purely a developer tool:
it's an interface between developers and users. We can't neglect the user
experience in favor of the developer experience. With thoughtful design, we
should be able to handle both without
On Wednesday, 28 February 2018 08:58:51 CET Ilmari Lauhakangas wrote:
> What you need to focus on right now is not bikeshedding about statuses
> etc., but to recruit more and more QA/triagers. The QA team is Martin's
> "second level support". This is the primary solution.
Yeah, I guess this is
On 28.02.2018 12:01, Luigi Toscano wrote:
On Wednesday, 28 February 2018 10:32:58 CET Boudewijn Rempt wrote:
On Wednesday, 28 February 2018 00:14:30 CET Luigi Toscano wrote:
On bugzilla.redhat.com some teams use the Triaged keyword. I think it
would
be a good solution.
I've been trying that,
On Wednesday, 28 February 2018 11:01:22 CET Luigi Toscano wrote:
> I disagree and I think it makes sense as keyword, as general attribute of
> the bug (something happened according a triaging process). It is a modifier
> of the "NEW"/initial state that is brought around later.
Yours is, of
On Wednesday, 28 February 2018 10:32:58 CET Boudewijn Rempt wrote:
> On Wednesday, 28 February 2018 00:14:30 CET Luigi Toscano wrote:
> > On bugzilla.redhat.com some teams use the Triaged keyword. I think it
> > would
> > be a good solution.
>
> I've been trying that, and it just doesn't work for
On Wednesday, 28 February 2018 00:14:30 CET Luigi Toscano wrote:
> On bugzilla.redhat.com some teams use the Triaged keyword. I think it would
> be a good solution.
I've been trying that, and it just doesn't work for me, like I said in my
first mail to this thread. It doesn't work because it's
On 27.02.2018 22:06, Boudewijn Rempt wrote:
On Tuesday, 27 February 2018 20:39:31 CET Elvis Angelaccio wrote:
Exactly. Also, what Luca said: unconfirmed gives the impression that we
don't care about the bug.
My point is that confirmed/unconfirmed adds more problems than it solves.
Note
On Dienstag, 27. Februar 2018 23:56:57 CET Boudewijn Rempt wrote:
> On Tuesday, 27 February 2018 23:17:02 CET Elvis Angelaccio wrote:
> > On martedì 27 febbraio 2018 21:06:04 CET, Boudewijn Rempt wrote:
> > > On Tuesday, 27 February 2018 20:39:31 CET Elvis Angelaccio wrote:
> > >> Exactly. Also,
On Tuesday, 27 February 2018 23:17:02 CET Elvis Angelaccio wrote:
> On martedì 27 febbraio 2018 21:06:04 CET, Boudewijn Rempt wrote:
> > On Tuesday, 27 February 2018 20:39:31 CET Elvis Angelaccio wrote:
> >> Exactly. Also, what Luca said: unconfirmed gives the impression that we
> >> don't care
On martedì 27 febbraio 2018 21:06:04 CET, Boudewijn Rempt wrote:
On Tuesday, 27 February 2018 20:39:31 CET Elvis Angelaccio wrote:
Exactly. Also, what Luca said: unconfirmed gives the impression that we
don't care about the bug.
My point is that confirmed/unconfirmed adds more problems than
On Tuesday, 27 February 2018 22:52:16 CET Elvis Angelaccio wrote:
> On martedì 27 febbraio 2018 21:09:12 CET, Boudewijn Rempt wrote:
> > On Tuesday, 27 February 2018 20:33:37 CET Elvis Angelaccio wrote:
> >> It's confusing also for new developers/triagers. Yesterday a new triager
> >> asked me why
On martedì 27 febbraio 2018 21:09:12 CET, Boudewijn Rempt wrote:
On Tuesday, 27 February 2018 20:33:37 CET Elvis Angelaccio wrote:
It's confusing also for new developers/triagers. Yesterday a new triager
asked me why I had not set a reproducible bug as confirmed and when he
should set the
On Tuesday, 27 February 2018 20:29:07 CET Martin Flöser wrote:
> For KWin at least I would not need the destinction. Every bug is looked
> at in less than 24 hours. On the other hand no bug is reproduced till I
> try to fix it. And that can take time, sometimes years, sometimes never.
Then you
On Tuesday, 27 February 2018 20:33:37 CET Elvis Angelaccio wrote:
> It's confusing also for new developers/triagers. Yesterday a new triager
> asked me why I had not set a reproducible bug as confirmed and when he
> should set the confirmed status. It's just an unnecessary step which makes
> the
On Tuesday, 27 February 2018 20:39:31 CET Elvis Angelaccio wrote:
> Exactly. Also, what Luca said: unconfirmed gives the impression that we
> don't care about the bug.
>
> My point is that confirmed/unconfirmed adds more problems than it solves.
Note _again_ that I am NOT asking for keeping
On martedì 27 febbraio 2018 20:19:24 CET, Martin Flöser wrote:
Am 2018-02-27 13:43, schrieb Boudewijn Rempt:
On Tuesday, 27 February 2018 13:30:12 CET Paul Brown wrote:
Is it true that users get confused by the bugtracking system?
If so, this is
an issue, right?
Well, users can get
On martedì 27 febbraio 2018 11:41:04 CET, Boudewijn Rempt wrote:
On Tuesday, 27 February 2018 11:32:10 CET Elvis Angelaccio wrote:
Hi,
recently we introduced a policy change in bugzilla and now every user has
the power to change the status of any ticket.
This is good (and consistent with
Am 2018-02-27 20:22, schrieb Boudewijn Rempt:
On Tuesday, 27 February 2018 20:19:24 CET Martin Flöser wrote:
Am 2018-02-27 13:43, schrieb Boudewijn Rempt:
> On Tuesday, 27 February 2018 13:30:12 CET Paul Brown wrote:
>> Is it true that users get confused by the bugtracking system? If so,
>>
Am 2018-02-27 20:21, schrieb Boudewijn Rempt:
On Tuesday, 27 February 2018 20:15:40 CET Martin Flöser wrote:
As KWin has the same problem as Krita I can also answer. In the case
of
KWin about 90 % of the incoming bug reports is not a bug, but either
duplicate, driver crash, useless crash
On Tuesday, 27 February 2018 20:19:24 CET Martin Flöser wrote:
> Am 2018-02-27 13:43, schrieb Boudewijn Rempt:
> > On Tuesday, 27 February 2018 13:30:12 CET Paul Brown wrote:
> >> Is it true that users get confused by the bugtracking system? If so,
> >> this is
> >> an issue, right?
> >
> > Well,
On Tuesday, 27 February 2018 20:15:40 CET Martin Flöser wrote:
>
> As KWin has the same problem as Krita I can also answer. In the case of
> KWin about 90 % of the incoming bug reports is not a bug, but either
> duplicate, driver crash, useless crash reports from Arch users or user
> support
Am 2018-02-27 14:45, schrieb Paul Brown:
On Tuesday, 27 February 2018 13:43:17 CET Boudewijn Rempt wrote:
On Tuesday, 27 February 2018 13:30:12 CET Paul Brown wrote:
> Is it true that users get confused by the bugtracking system? If so, this
> is an issue, right?
Well, users can get confused
Am 2018-02-27 13:43, schrieb Boudewijn Rempt:
On Tuesday, 27 February 2018 13:30:12 CET Paul Brown wrote:
Is it true that users get confused by the bugtracking system? If so,
this is
an issue, right?
Well, users can get confused by _everything_. Though I probably have
more
absolutely
Am 2018-02-27 12:22, schrieb Paul Brown:
On Tuesday, 27 February 2018 11:51:42 CET Boudewijn Rempt wrote:
On Tuesday, 27 February 2018 11:47:22 CET Paul Brown wrote:
> On Tuesday, 27 February 2018 11:41:04 CET Boudewijn Rempt wrote:
> > Given that bugzilla is a tool for developers, I don't care
On Tue, Feb 27, 2018 at 11:32 PM, Elvis Angelaccio
wrote:
> Hi,
Hi Elvis,
> recently we introduced a policy change in bugzilla and now every user has
> the power to change the status of any ticket.
>
> This is good (and consistent with phabricator) but there is a big
On Tuesday, 27 February 2018 15:03:02 CET Ilmari Lauhakangas wrote:
> I don't think it's relevant to ask Boud to start some huge Bugzilla user
> experience revamp on top of the things he is already dealing with.
Sorry for the confusion. I was using the royal "you", that is, referring to
On Tuesday, 27 February 2018 15:23:16 CET Luca Beltrame wrote:
> Il giorno Tue, 27 Feb 2018 14:58:22 +0100
> Boudewijn Rempt ha
>
> scritto:
> > * A bug nobody has looked at yet
>
> How would NEW not fit the bill? (As opposed to UNCONFIRMED)
>
> > * A bug someone other than
Il giorno Tue, 27 Feb 2018 14:58:22 +0100
Boudewijn Rempt ha
scritto:
> * A bug nobody has looked at yet
How would NEW not fit the bill? (As opposed to UNCONFIRMED)
> * A bug someone other than the reporter has looked at, but which was
> not reproducible
Do you mean a single
On 27.02.2018 15:45, Paul Brown wrote:
On Tuesday, 27 February 2018 13:43:17 CET Boudewijn Rempt wrote:
On Tuesday, 27 February 2018 13:30:12 CET Paul Brown wrote:
Is it true that users get confused by the bugtracking system? If so, this
is an issue, right?
Well, users can get confused by
On Tuesday, 27 February 2018 14:45:51 CET Paul Brown wrote:
> On Tuesday, 27 February 2018 13:43:17 CET Boudewijn Rempt wrote:
> > On Tuesday, 27 February 2018 13:30:12 CET Paul Brown wrote:
> > > Is it true that users get confused by the bugtracking system? If so,
> > > this
> > > is an issue,
On Tuesday, 27 February 2018 13:43:17 CET Boudewijn Rempt wrote:
> On Tuesday, 27 February 2018 13:30:12 CET Paul Brown wrote:
> > Is it true that users get confused by the bugtracking system? If so, this
> > is an issue, right?
>
> Well, users can get confused by _everything_.
If a service is
As a newcomer, I didn't realize I was allowed to change UNCO to CONF and
did so only when absolutely positive the issue existed. But I've already
seen issues like a user who continually reports bugs (often enough that I
recognize the name from among thousands).
When I triage something and find it
Il giorno Tue, 27 Feb 2018 13:43:17 +0100
Boudewijn Rempt ha
scritto:
> KDE projects. I haven't seen many signs of users being confused by
> UNCONFIRMED vs CONFIRMED, though.
At least in certain forums (not necessarily the KDE forums, this
includes media like reddit),
On Tuesday, 27 February 2018 13:28:50 CET Boudewijn Rempt wrote:
> I thought I was clear enough, users should report bugs in bugs.kde.org. They
> should not report bugs anywhere else. Not on phabricator, the forum,
> reddit, twitter, tumblr, devianart, blenderartists, google+, facebook or
>
On Tuesday, 27 February 2018 13:30:12 CET Paul Brown wrote:
> Is it true that users get confused by the bugtracking system? If so, this is
> an issue, right?
Well, users can get confused by _everything_. Though I probably have more
absolutely non-technical users reporting bugs than most other
On Tuesday, 27 February 2018 13:16:03 CET Aleix Pol wrote:
> On Tue, Feb 27, 2018 at 12:22 PM, Paul Brown wrote:
> > On Tuesday, 27 February 2018 11:51:42 CET Boudewijn Rempt wrote:
> >> On Tuesday, 27 February 2018 11:47:22 CET Paul Brown wrote:
> >> > On Tuesday, 27 February
On Tuesday, 27 February 2018 12:22:51 CET you wrote:
> On Tuesday, 27 February 2018 11:51:42 CET Boudewijn Rempt wrote:
> > On Tuesday, 27 February 2018 11:47:22 CET Paul Brown wrote:
> > > So... where are users supposed to report bugs?
> >
> > Users report bugs in bugs.kde.org.
>
> I'll ask
On Tue, Feb 27, 2018 at 12:22 PM, Paul Brown wrote:
> On Tuesday, 27 February 2018 11:51:42 CET Boudewijn Rempt wrote:
>> On Tuesday, 27 February 2018 11:47:22 CET Paul Brown wrote:
>> > On Tuesday, 27 February 2018 11:41:04 CET Boudewijn Rempt wrote:
>> > > Given that
On Tuesday, 27 February 2018 11:51:42 CET Boudewijn Rempt wrote:
> On Tuesday, 27 February 2018 11:47:22 CET Paul Brown wrote:
> > On Tuesday, 27 February 2018 11:41:04 CET Boudewijn Rempt wrote:
> > > Given that bugzilla is a tool for developers, I don't care that users
> > > might
> > > get
On Tuesday, 27 February 2018 11:47:22 CET Paul Brown wrote:
> On Tuesday, 27 February 2018 11:41:04 CET Boudewijn Rempt wrote:
> > Given that bugzilla is a tool for developers, I don't care that users
> > might
> > get confused.
> >
> > > We don't have this problem with phabricator tasks because
Il giorno Tue, 27 Feb 2018 11:32:10 +0100
Elvis Angelaccio ha
scritto:
> The UNCONFIRMED/CONFIRMED thing has little meaning, is confusing for
> users and for new triagers and we know that many developers never set
+1 On setting it to NEW. That's what we have in
On Tuesday, 27 February 2018 11:41:04 CET Boudewijn Rempt wrote:
> Given that bugzilla is a tool for developers, I don't care that users might
> get confused.
>
> > We don't have this problem with phabricator tasks because they can be
> > either Open or closed (for whatever reason).
>
> I don't
On Tuesday, 27 February 2018 11:32:10 CET Elvis Angelaccio wrote:
> Hi,
> recently we introduced a policy change in bugzilla and now every user has
> the power to change the status of any ticket.
>
> This is good (and consistent with phabricator) but there is a big downside:
> many people will
Hi,
recently we introduced a policy change in bugzilla and now every user has
the power to change the status of any ticket.
This is good (and consistent with phabricator) but there is a big downside:
many people will open a new ticket and then mark it as CONFIRMED. This is
annoying because
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