Re: [MCN-L] Ticketing software
Hi Floyd, Here at the Petersen Automotive Museum in Los Angeles, we use Shopify for ticketing on the web and POS. Currently we do not have any CRM integrations (although Shopify has many what they call “apps” which are essentially plugins to different flavors of CRM’s) – we are doing manual exports from Shopify to respective databases such as Raisers Edge and Sage. We are in the process of looking at building an API from CiviCRM to Shopify, but we are in the early stages. As far as I know, there is actually a Zapier for Shopify <---> Sales Force. Shopify is available for free in the first year free via Techsoup if you qualify. After the first year it ranges from $29 to about $300 a month. We do timed tickets, etc. as variants, it hasn’t been perfect but our VE Director, Debby has made it work. Best, Mark On Fri, Oct 14, 2016 at 1:40 PM, Pan, Diana wrote: > Akane, > ACME has built integrations to salesforce - so some aspects of their > ticketing solution integrate directly with salesforce. Not everything > integrates, or integrates perfectly. ACME has a membership module that they > are releasing very soon (might be out already). We do not use it at MoMA > because we had built our own mobile membership solution but we will > evaluate ACME's once it is generally available, and made a decision based > on functionality. Hope this helps. Please reach out directly if you have > other questions. > > Diana > > > On Thu, Oct 13, 2016 at 12:16 PM, Henriquez, Akane < > henriq...@chicagohistory.org> wrote: > > > Diana > > > > Does this plug in with your salesforce CRM? Can you sell tickets and > > memberships in the same basket? > > > > Akane Henriquez > > Chicago History Museum > > > > > > -Original Message- > > From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of > > Pan, Diana > > Sent: Wednesday, October 12, 2016 12:04 PM > > To: Museum Computer Network Listserv > > Subject: Re: [MCN-L] Ticketing software > > > > Floyd, > > We at MoMA are using ACME ticketing - a relatively young company to the > > ticketing space. We have been live since August 2015. We did a > > comprehensive study of ticketing solutions about 1.5 years ago but found > > only ACME to meet our requirements in terms of a cloud based solution, > > ability to be mobile, and ability to integrate with other systems through > > json restful services. Please reach out if you have questions. > > > > Diana Pan > > diana_...@moma.org > > > > On Wed, Oct 12, 2016 at 12:39 PM, Heather Hart > wrote: > > > > > Hi Floyd, > > > > > > We did a big survey of ticketing systems about 3 years ago. I am sure > > > the market has evolved a lot since then, but at the time we were > > > looking for a product with strong capabilities in timed ticketing and > > > repeating events (both free and paid) with an easy to use mobile form > > > factor, a nice looking and user experience-focused online purchase > > > experience, and a modern level of integrate-ability (for example, to > > > integrate with our website, CRM, app, and other systems) that was not > > > going to break the bank. At the time there was nothing that really hit > > > all of our marks. We decided to embark on building a new solution > > > together with a technology partner and that product is just starting > > > to get to a level of maturity that will allow them to bring other > > > clients on board. The product is now called Ticketure, it is entirely > > > api driven and as of now it works really great for our, admittedly > > > unique, use case. The downside is that it is still very much under > > > active development, so everything you need might not be there quite > > > yet, but the pro is that the development is actually active - so > > > features are rolled out very quickly, weekly or monthly rather than > > > annually. There is also a lot of potential in leveraging the api to > > > take over some of the tasks that traditionally have had to be built > > natively into a ticketing system. If you are interested, I would be happy > > to talk more off-list. > > > > > > Best, > > > > > > Heather Hart > > > Director of Information Technology > > > > > > The Broad > > > > > > 221 S. Grand Avenue > > > Los Angeles, CA 90012 > > > > > > 213.232.6239 office > > > 310.606.1215 cell > > > hh...@thebroad.org > > > www.thebroad.org > > > > > > > > > -Original Message-
Re: [MCN-L] Ticketing software
Akane, ACME has built integrations to salesforce - so some aspects of their ticketing solution integrate directly with salesforce. Not everything integrates, or integrates perfectly. ACME has a membership module that they are releasing very soon (might be out already). We do not use it at MoMA because we had built our own mobile membership solution but we will evaluate ACME's once it is generally available, and made a decision based on functionality. Hope this helps. Please reach out directly if you have other questions. Diana On Thu, Oct 13, 2016 at 12:16 PM, Henriquez, Akane < henriq...@chicagohistory.org> wrote: > Diana > > Does this plug in with your salesforce CRM? Can you sell tickets and > memberships in the same basket? > > Akane Henriquez > Chicago History Museum > > > -Original Message- > From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of > Pan, Diana > Sent: Wednesday, October 12, 2016 12:04 PM > To: Museum Computer Network Listserv > Subject: Re: [MCN-L] Ticketing software > > Floyd, > We at MoMA are using ACME ticketing - a relatively young company to the > ticketing space. We have been live since August 2015. We did a > comprehensive study of ticketing solutions about 1.5 years ago but found > only ACME to meet our requirements in terms of a cloud based solution, > ability to be mobile, and ability to integrate with other systems through > json restful services. Please reach out if you have questions. > > Diana Pan > diana_...@moma.org > > On Wed, Oct 12, 2016 at 12:39 PM, Heather Hart wrote: > > > Hi Floyd, > > > > We did a big survey of ticketing systems about 3 years ago. I am sure > > the market has evolved a lot since then, but at the time we were > > looking for a product with strong capabilities in timed ticketing and > > repeating events (both free and paid) with an easy to use mobile form > > factor, a nice looking and user experience-focused online purchase > > experience, and a modern level of integrate-ability (for example, to > > integrate with our website, CRM, app, and other systems) that was not > > going to break the bank. At the time there was nothing that really hit > > all of our marks. We decided to embark on building a new solution > > together with a technology partner and that product is just starting > > to get to a level of maturity that will allow them to bring other > > clients on board. The product is now called Ticketure, it is entirely > > api driven and as of now it works really great for our, admittedly > > unique, use case. The downside is that it is still very much under > > active development, so everything you need might not be there quite > > yet, but the pro is that the development is actually active - so > > features are rolled out very quickly, weekly or monthly rather than > > annually. There is also a lot of potential in leveraging the api to > > take over some of the tasks that traditionally have had to be built > natively into a ticketing system. If you are interested, I would be happy > to talk more off-list. > > > > Best, > > > > Heather Hart > > Director of Information Technology > > > > The Broad > > > > 221 S. Grand Avenue > > Los Angeles, CA 90012 > > > > 213.232.6239 office > > 310.606.1215 cell > > hh...@thebroad.org > > www.thebroad.org > > > > > > -Original Message- > > From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf > > Of Sweeting III, Floyd > > Sent: Wednesday, October 12, 2016 8:58 AM > > To: Museum Computer Network Listserv (mcn-l@mcn.edu) > > Subject: [MCN-L] Ticketing software > > > > Colleagues, > > > > Can any of you share which ticketing software you are using and what > > options, limitations they offer? Ballpark pricing would help too. > > We are also interested in timed ticketing and online ticket sales. Any > > experiences you can share will be appreciated. > > > > Thanks, > > > > Floyd Thomas Sweeting III > > Head, Technology & Digital Media > > > > THE FRICK COLLECTION > > 1 East 70th Street > > New York, NY 10021 > > > > (212) 547-6889 tel > > (212) 547-0708 fax > > > > www.frick.org > > > > The information transmitted is intended only for the person or entity > > to which it is addressed and may contain confidential and/or > > privileged material. Any review, retransmission, dissemination or > > other use of, or taking of any action in reliance upon, this > > information by persons or entities other than the intended recipient &
Re: [MCN-L] Ticketing software (Henriquez, Akane)
Hi Jane This is really helpful information, do you mind if I called you on Monday at a suitable time to chat and learn more about it. Katherine Blackwell and I are colleagues and she thankfully posed this question on MCN on my behalf. I need to learn about the kind of RFID Tags, and Scanners that are being used etc. Thanks, Shivansh -Original Message- From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of Jane Alexander Sent: Friday, October 14, 2016 12:07 PM To: mcn-l@mcn.edu Subject: Re: [MCN-L] Ticketing software (Henriquez, Akane) The Cleveland Museum of Art recently converted three separate legacy systems, including exhibition/performance ticketing, to Tessitura, an integrated ticketing, donor and membership management system. Additional Tessitura features acquired for Ticketing include Tessitura Network Express Web (TNEW) with a custom-designed wrapper to provide real-time online ticket purchases, and N-Scan, a feature that enables barcode scanning of tickets using handheld devices with real-time updates to the Tessitura database over the wireless network. The Museum is working with Tessitura Consulting Services for configuration assistance to accommodate time-ticketed events. Jane Alexander T 216-707-2644 -Original Message- From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of mcn-l-requ...@mcn.edu Sent: Friday, October 14, 2016 8:00 AM To: mcn-l@mcn.edu Subject: mcn-l Digest, Vol 134, Issue 10 Send mcn-l mailing list submissions to mcn-l@mcn.edu To subscribe or unsubscribe via the World Wide Web, visit http://mcn.edu/mailman/listinfo/mcn-l or, via email, send a message with subject or body 'help' to mcn-l-requ...@mcn.edu You can reach the person managing the list at mcn-l-ow...@mcn.edu When replying, please edit your Subject line so it is more specific than "Re: Contents of mcn-l digest..." Today's Topics: 1. RFID Tags (Blackwell, Katherine) 2. Re: Ticketing software (Henriquez, Akane) 3. Re: Ticketing software (Leo Ballate) 4. Examples of mobile museum games using ibeacons (Kate Haley Goldman) 5. Re: Examples of mobile museum games using ibeacons (Brent Brookler) 6. Re: Examples of mobile museum games using ibeacons (Kate Haley Goldman) 7. Re: Examples of mobile museum games using ibeacons (Brent Brookler) 8. Re: Examples of mobile museum games using ibeacons (Douglas Hegley) 9. NEW! Museums Workshops (Delivered 100% Online) (Arthurs, Kerri) -- Message: 1 Date: Thu, 13 Oct 2016 15:04:43 + From: "Blackwell, Katherine" To: "mcn-l@mcn.edu" Subject: [MCN-L] RFID Tags Message-ID: Content-Type: text/plain; charset="us-ascii" Colleagues, We are looking into putting RFID readers on frames for asset tracking. Curious what kind of readers and tags people use. We are looking into passive RFID tags and a reader that can read passive tags. Any feedback you have on the products you're using would be helpful as well. Thank you! Kate Blackwell Project Museum National Gallery of Art -- Message: 2 Date: Thu, 13 Oct 2016 16:16:29 + From: "Henriquez, Akane" To: Museum Computer Network Listserv Subject: Re: [MCN-L] Ticketing software Message-ID: <0cfaf0baef7df345a47201c04e6127af31faf...@ch-mail-lan.chsdomain.com> Content-Type: text/plain; charset="utf-8" Diana Does this plug in with your salesforce CRM? Can you sell tickets and memberships in the same basket? Akane Henriquez Chicago History Museum -Original Message- From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of Pan, Diana Sent: Wednesday, October 12, 2016 12:04 PM To: Museum Computer Network Listserv Subject: Re: [MCN-L] Ticketing software Floyd, We at MoMA are using ACME ticketing - a relatively young company to the ticketing space. We have been live since August 2015. We did a comprehensive study of ticketing solutions about 1.5 years ago but found only ACME to meet our requirements in terms of a cloud based solution, ability to be mobile, and ability to integrate with other systems through json restful services. Please reach out if you have questions. Diana Pan diana_...@moma.org On Wed, Oct 12, 2016 at 12:39 PM, Heather Hart wrote: > Hi Floyd, > > We did a big survey of ticketing systems about 3 years ago. I am sure > the market has evolved a lot since then, but at the time we were > looking for a product with strong capabilities in timed ticketing and > repeating events (both free and paid) with an easy to use mobile form > factor, a nice looking and user experience-focused online purchase > experience, and a modern level of integrate-ability (for example, to > integrate with
Re: [MCN-L] Ticketing software (Henriquez, Akane)
The Cleveland Museum of Art recently converted three separate legacy systems, including exhibition/performance ticketing, to Tessitura, an integrated ticketing, donor and membership management system. Additional Tessitura features acquired for Ticketing include Tessitura Network Express Web (TNEW) with a custom-designed wrapper to provide real-time online ticket purchases, and N-Scan, a feature that enables barcode scanning of tickets using handheld devices with real-time updates to the Tessitura database over the wireless network. The Museum is working with Tessitura Consulting Services for configuration assistance to accommodate time-ticketed events. Jane Alexander T 216-707-2644 -Original Message- From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of mcn-l-requ...@mcn.edu Sent: Friday, October 14, 2016 8:00 AM To: mcn-l@mcn.edu Subject: mcn-l Digest, Vol 134, Issue 10 Send mcn-l mailing list submissions to mcn-l@mcn.edu To subscribe or unsubscribe via the World Wide Web, visit http://mcn.edu/mailman/listinfo/mcn-l or, via email, send a message with subject or body 'help' to mcn-l-requ...@mcn.edu You can reach the person managing the list at mcn-l-ow...@mcn.edu When replying, please edit your Subject line so it is more specific than "Re: Contents of mcn-l digest..." Today's Topics: 1. RFID Tags (Blackwell, Katherine) 2. Re: Ticketing software (Henriquez, Akane) 3. Re: Ticketing software (Leo Ballate) 4. Examples of mobile museum games using ibeacons (Kate Haley Goldman) 5. Re: Examples of mobile museum games using ibeacons (Brent Brookler) 6. Re: Examples of mobile museum games using ibeacons (Kate Haley Goldman) 7. Re: Examples of mobile museum games using ibeacons (Brent Brookler) 8. Re: Examples of mobile museum games using ibeacons (Douglas Hegley) 9. NEW! Museums Workshops (Delivered 100% Online) (Arthurs, Kerri) -- Message: 1 Date: Thu, 13 Oct 2016 15:04:43 + From: "Blackwell, Katherine" To: "mcn-l@mcn.edu" Subject: [MCN-L] RFID Tags Message-ID: Content-Type: text/plain; charset="us-ascii" Colleagues, We are looking into putting RFID readers on frames for asset tracking. Curious what kind of readers and tags people use. We are looking into passive RFID tags and a reader that can read passive tags. Any feedback you have on the products you're using would be helpful as well. Thank you! Kate Blackwell Project Museum National Gallery of Art -- Message: 2 Date: Thu, 13 Oct 2016 16:16:29 + From: "Henriquez, Akane" To: Museum Computer Network Listserv Subject: Re: [MCN-L] Ticketing software Message-ID: <0cfaf0baef7df345a47201c04e6127af31faf...@ch-mail-lan.chsdomain.com> Content-Type: text/plain; charset="utf-8" Diana Does this plug in with your salesforce CRM? Can you sell tickets and memberships in the same basket? Akane Henriquez Chicago History Museum -Original Message- From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of Pan, Diana Sent: Wednesday, October 12, 2016 12:04 PM To: Museum Computer Network Listserv Subject: Re: [MCN-L] Ticketing software Floyd, We at MoMA are using ACME ticketing - a relatively young company to the ticketing space. We have been live since August 2015. We did a comprehensive study of ticketing solutions about 1.5 years ago but found only ACME to meet our requirements in terms of a cloud based solution, ability to be mobile, and ability to integrate with other systems through json restful services. Please reach out if you have questions. Diana Pan diana_...@moma.org On Wed, Oct 12, 2016 at 12:39 PM, Heather Hart wrote: > Hi Floyd, > > We did a big survey of ticketing systems about 3 years ago. I am sure > the market has evolved a lot since then, but at the time we were > looking for a product with strong capabilities in timed ticketing and > repeating events (both free and paid) with an easy to use mobile form > factor, a nice looking and user experience-focused online purchase > experience, and a modern level of integrate-ability (for example, to > integrate with our website, CRM, app, and other systems) that was not > going to break the bank. At the time there was nothing that really hit > all of our marks. We decided to embark on building a new solution > together with a technology partner and that product is just starting > to get to a level of maturity that will allow them to bring other > clients on board. The product is now called Ticketure, it is entirely > api driven and as of now it works really great for our, admittedly > unique, use case. The downside is that it is still very much under
Re: [MCN-L] Ticketing software
Floyd, SFMOMA uses Tessitura which provides an out-of-box integrated solution for CRM and Ticketing. We use custom REST/JSON middleware (RESTFUL wrapper around the native Tessiture API) to expose Tessitura to external web services (sfmoma.org, museumstore.sfmoma.org, and SFMOMA app). Feel free to let me know if you want to discuss in more detail. I'll be at MCN next month and am happy to catch up with you in person if you'll be attending. Best, Leo Ballate SFMOMA Leo Ballate Chief Technology Officer San Francisco Museum of Modern Art Now Open! Tickets Available at SFMOMA.org 415.357.4145 lball...@sfmoma.org 151 Third Street | San Francisco, CA 94103 This message, together with any and all attachments, is intended only for the use of the recipient(s) named above. It may contain information that is privileged and confidential. If you are not the intended recipient, you may not review, copy or distribute this communication. If you have received this communication in error, please notify the original sender by email and delete the message, along with any attachments. -Original Message- From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of Henriquez, Akane Sent: Thursday, October 13, 2016 9:16 AM To: Museum Computer Network Listserv Subject: Re: [MCN-L] Ticketing software Diana Does this plug in with your salesforce CRM? Can you sell tickets and memberships in the same basket? Akane Henriquez Chicago History Museum -Original Message- From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of Pan, Diana Sent: Wednesday, October 12, 2016 12:04 PM To: Museum Computer Network Listserv Subject: Re: [MCN-L] Ticketing software Floyd, We at MoMA are using ACME ticketing - a relatively young company to the ticketing space. We have been live since August 2015. We did a comprehensive study of ticketing solutions about 1.5 years ago but found only ACME to meet our requirements in terms of a cloud based solution, ability to be mobile, and ability to integrate with other systems through json restful services. Please reach out if you have questions. Diana Pan diana_...@moma.org On Wed, Oct 12, 2016 at 12:39 PM, Heather Hart wrote: > Hi Floyd, > > We did a big survey of ticketing systems about 3 years ago. I am sure > the market has evolved a lot since then, but at the time we were > looking for a product with strong capabilities in timed ticketing and > repeating events (both free and paid) with an easy to use mobile form > factor, a nice looking and user experience-focused online purchase > experience, and a modern level of integrate-ability (for example, to > integrate with our website, CRM, app, and other systems) that was not > going to break the bank. At the time there was nothing that really hit > all of our marks. We decided to embark on building a new solution > together with a technology partner and that product is just starting > to get to a level of maturity that will allow them to bring other > clients on board. The product is now called Ticketure, it is entirely > api driven and as of now it works really great for our, admittedly > unique, use case. The downside is that it is still very much under > active development, so everything you need might not be there quite > yet, but the pro is that the development is actually active - so > features are rolled out very quickly, weekly or monthly rather than > annually. There is also a lot of potential in leveraging the api to > take over some of the tasks that traditionally have had to be built natively > into a ticketing system. If you are interested, I would be happy to talk more > off-list. > > Best, > > Heather Hart > Director of Information Technology > > The Broad > > 221 S. Grand Avenue > Los Angeles, CA 90012 > > 213.232.6239 office > 310.606.1215 cell > hh...@thebroad.org > www.thebroad.org > > > -Original Message- > From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf > Of Sweeting III, Floyd > Sent: Wednesday, October 12, 2016 8:58 AM > To: Museum Computer Network Listserv (mcn-l@mcn.edu) > Subject: [MCN-L] Ticketing software > > Colleagues, > > Can any of you share which ticketing software you are using and what > options, limitations they offer? Ballpark pricing would help too. > We are also interested in timed ticketing and online ticket sales. Any > experiences you can share will be appreciated. > > Thanks, > > Floyd Thomas Sweeting III > Head, Technology & Digital Media > > THE FRICK COLLECTION > 1 East 70th Street > New York, NY 10021 > > (212) 547-6889 tel > (212) 547-0708 fax > > www.frick.org > > The information transmitted is intended only for the person or entity > to which it is addressed and may contain co
Re: [MCN-L] Ticketing software
Diana Does this plug in with your salesforce CRM? Can you sell tickets and memberships in the same basket? Akane Henriquez Chicago History Museum -Original Message- From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of Pan, Diana Sent: Wednesday, October 12, 2016 12:04 PM To: Museum Computer Network Listserv Subject: Re: [MCN-L] Ticketing software Floyd, We at MoMA are using ACME ticketing - a relatively young company to the ticketing space. We have been live since August 2015. We did a comprehensive study of ticketing solutions about 1.5 years ago but found only ACME to meet our requirements in terms of a cloud based solution, ability to be mobile, and ability to integrate with other systems through json restful services. Please reach out if you have questions. Diana Pan diana_...@moma.org On Wed, Oct 12, 2016 at 12:39 PM, Heather Hart wrote: > Hi Floyd, > > We did a big survey of ticketing systems about 3 years ago. I am sure > the market has evolved a lot since then, but at the time we were > looking for a product with strong capabilities in timed ticketing and > repeating events (both free and paid) with an easy to use mobile form > factor, a nice looking and user experience-focused online purchase > experience, and a modern level of integrate-ability (for example, to > integrate with our website, CRM, app, and other systems) that was not > going to break the bank. At the time there was nothing that really hit > all of our marks. We decided to embark on building a new solution > together with a technology partner and that product is just starting > to get to a level of maturity that will allow them to bring other > clients on board. The product is now called Ticketure, it is entirely > api driven and as of now it works really great for our, admittedly > unique, use case. The downside is that it is still very much under > active development, so everything you need might not be there quite > yet, but the pro is that the development is actually active - so > features are rolled out very quickly, weekly or monthly rather than > annually. There is also a lot of potential in leveraging the api to > take over some of the tasks that traditionally have had to be built natively > into a ticketing system. If you are interested, I would be happy to talk more > off-list. > > Best, > > Heather Hart > Director of Information Technology > > The Broad > > 221 S. Grand Avenue > Los Angeles, CA 90012 > > 213.232.6239 office > 310.606.1215 cell > hh...@thebroad.org > www.thebroad.org > > > -Original Message- > From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf > Of Sweeting III, Floyd > Sent: Wednesday, October 12, 2016 8:58 AM > To: Museum Computer Network Listserv (mcn-l@mcn.edu) > Subject: [MCN-L] Ticketing software > > Colleagues, > > Can any of you share which ticketing software you are using and what > options, limitations they offer? Ballpark pricing would help too. > We are also interested in timed ticketing and online ticket sales. Any > experiences you can share will be appreciated. > > Thanks, > > Floyd Thomas Sweeting III > Head, Technology & Digital Media > > THE FRICK COLLECTION > 1 East 70th Street > New York, NY 10021 > > (212) 547-6889 tel > (212) 547-0708 fax > > www.frick.org > > The information transmitted is intended only for the person or entity > to which it is addressed and may contain confidential and/or > privileged material. Any review, retransmission, dissemination or > other use of, or taking of any action in reliance upon, this > information by persons or entities other than the intended recipient > is prohibited. If you received this in error, please contact the > sender and delete the material from any computer. > ___ > You are currently subscribed to mcn-l, the listserv of the Museum > Computer Network (http://www.mcn.edu) > > To post to this list, send messages to: mcn-l@mcn.edu > > To unsubscribe or change mcn-l delivery options visit: > http://mcn.edu/mailman/listinfo/mcn-l > > The MCN-L archives can be found at: > http://www.mail-archive.com/mcn-l@mcn.edu/ > ___ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l@mcn.edu To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/mcn-l@mcn.edu/
Re: [MCN-L] Ticketing software
Floyd, We at MoMA are using ACME ticketing - a relatively young company to the ticketing space. We have been live since August 2015. We did a comprehensive study of ticketing solutions about 1.5 years ago but found only ACME to meet our requirements in terms of a cloud based solution, ability to be mobile, and ability to integrate with other systems through json restful services. Please reach out if you have questions. Diana Pan diana_...@moma.org On Wed, Oct 12, 2016 at 12:39 PM, Heather Hart wrote: > Hi Floyd, > > We did a big survey of ticketing systems about 3 years ago. I am sure the > market has evolved a lot since then, but at the time we were looking for a > product with strong capabilities in timed ticketing and repeating events > (both free and paid) with an easy to use mobile form factor, a nice looking > and user experience-focused online purchase experience, and a modern level > of integrate-ability (for example, to integrate with our website, CRM, app, > and other systems) that was not going to break the bank. At the time there > was nothing that really hit all of our marks. We decided to embark on > building a new solution together with a technology partner and that product > is just starting to get to a level of maturity that will allow them to > bring other clients on board. The product is now called Ticketure, it is > entirely api driven and as of now it works really great for our, admittedly > unique, use case. The downside is that it is still very much under active > development, so everything you need might not be there quite yet, but the > pro is that the development is actually active - so features are rolled out > very quickly, weekly or monthly rather than annually. There is also a lot > of potential in leveraging the api to take over some of the tasks that > traditionally have had to be built natively into a ticketing system. If you > are interested, I would be happy to talk more off-list. > > Best, > > Heather Hart > Director of Information Technology > > The Broad > > 221 S. Grand Avenue > Los Angeles, CA 90012 > > 213.232.6239 office > 310.606.1215 cell > hh...@thebroad.org > www.thebroad.org > > > -Original Message- > From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of > Sweeting III, Floyd > Sent: Wednesday, October 12, 2016 8:58 AM > To: Museum Computer Network Listserv (mcn-l@mcn.edu) > Subject: [MCN-L] Ticketing software > > Colleagues, > > Can any of you share which ticketing software you are using and what > options, limitations they offer? Ballpark pricing would help too. > We are also interested in timed ticketing and online ticket sales. Any > experiences you can share will be appreciated. > > Thanks, > > Floyd Thomas Sweeting III > Head, Technology & Digital Media > > THE FRICK COLLECTION > 1 East 70th Street > New York, NY 10021 > > (212) 547-6889 tel > (212) 547-0708 fax > > www.frick.org > > The information transmitted is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. Any review, retransmission, dissemination or other use of, or > taking of any action in reliance upon, this information by persons or > entities other than the intended recipient is prohibited. If you received > this in error, please contact the sender and delete the material from any > computer. > ___ > You are currently subscribed to mcn-l, the listserv of the Museum Computer > Network (http://www.mcn.edu) > > To post to this list, send messages to: mcn-l@mcn.edu > > To unsubscribe or change mcn-l delivery options visit: > http://mcn.edu/mailman/listinfo/mcn-l > > The MCN-L archives can be found at: > http://www.mail-archive.com/mcn-l@mcn.edu/ > ___ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l@mcn.edu To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/mcn-l@mcn.edu/
Re: [MCN-L] Ticketing software
Hi Floyd, We did a big survey of ticketing systems about 3 years ago. I am sure the market has evolved a lot since then, but at the time we were looking for a product with strong capabilities in timed ticketing and repeating events (both free and paid) with an easy to use mobile form factor, a nice looking and user experience-focused online purchase experience, and a modern level of integrate-ability (for example, to integrate with our website, CRM, app, and other systems) that was not going to break the bank. At the time there was nothing that really hit all of our marks. We decided to embark on building a new solution together with a technology partner and that product is just starting to get to a level of maturity that will allow them to bring other clients on board. The product is now called Ticketure, it is entirely api driven and as of now it works really great for our, admittedly unique, use case. The downside is that it is still very much under active development, so everything you need might not be there quite yet, but the pro is that the development is actually active - so features are rolled out very quickly, weekly or monthly rather than annually. There is also a lot of potential in leveraging the api to take over some of the tasks that traditionally have had to be built natively into a ticketing system. If you are interested, I would be happy to talk more off-list. Best, Heather Hart Director of Information Technology The Broad 221 S. Grand Avenue Los Angeles, CA 90012 213.232.6239 office 310.606.1215 cell hh...@thebroad.org www.thebroad.org -Original Message- From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of Sweeting III, Floyd Sent: Wednesday, October 12, 2016 8:58 AM To: Museum Computer Network Listserv (mcn-l@mcn.edu) Subject: [MCN-L] Ticketing software Colleagues, Can any of you share which ticketing software you are using and what options, limitations they offer? Ballpark pricing would help too. We are also interested in timed ticketing and online ticket sales. Any experiences you can share will be appreciated. Thanks, Floyd Thomas Sweeting III Head, Technology & Digital Media THE FRICK COLLECTION 1 East 70th Street New York, NY 10021 (212) 547-6889 tel (212) 547-0708 fax www.frick.org The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ___ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l@mcn.edu To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/mcn-l@mcn.edu/
Re: [MCN-L] Ticketing software
Chicago History Museum here. We used VISTA (now owned by Ticketmaster) from 1980s through about 2006. Then we switched to Patrons Edge (Blackbaud product) and are still currently on this system. We plan to switch/upgrade to SRO4 (TopTix's next version of PE) in early 2017. Relationships with Blackbaud and TopTix have their ups and downs, but we are still satisfied enough to stick with them, as opposed to switching to Tessitura, Altru, Gateway or Centamen. SRO4 offered the online ticketing functionality we needed, but also supported integration with RE and was reasonably priced. Akane Henriquez Chicago History Museum Manager, Marketing Systems & Analysis (312) 799-2271 direct, (312) 799-2571 fax -Original Message- From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of Sweeting III, Floyd Sent: Wednesday, October 12, 2016 10:58 AM To: Museum Computer Network Listserv (mcn-l@mcn.edu) Subject: [MCN-L] Ticketing software Colleagues, Can any of you share which ticketing software you are using and what options, limitations they offer? Ballpark pricing would help too. We are also interested in timed ticketing and online ticket sales. Any experiences you can share will be appreciated. Thanks, Floyd Thomas Sweeting III Head, Technology & Digital Media THE FRICK COLLECTION 1 East 70th Street New York, NY 10021 (212) 547-6889 tel (212) 547-0708 fax www.frick.org The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ___ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l@mcn.edu To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/mcn-l@mcn.edu/
