Dear Masood,
On 14.02.2011, at 07:09, masood ramezani wrote:
I change the Ticket::StorageModule to ArticleStorageFS, then I check the
C:\otrs\var\article. the file is created truly and I can open it on server
but when I download that from OTRS, the file is corrupted.
On Sat, Feb 12, 2011
Hello Nils
I have OTRS 2.4.9 and my charset is UTF-8. I should say that this problem is
not occur for text files.
On Mon, Feb 14, 2011 at 11:35, Nils Leideck nils.leid...@leidex.net wrote:
Dear Masood,
On 14.02.2011, at 07:09, masood ramezani wrote:
I change the Ticket::StorageModule to
Hi!
At the moment, it is not possible to use any module (like
TimeAccounting) with the iPhone App.
Greets,
Marc
Am 13.02.2011 12:35, schrieb TechFan:
Just wondering if it is possible to get to the TimeAccounting section
while using an iPhone?
Hi all,
Sorry to disturb, but I've been trying to upgrade from 2.4.8 to 3.0.4,
following this page http://doc.otrs.org/3.0/en/html/upgrading.html,
and it seems that it's not working :
Software error:
Can't load backend module Kernel::System::Cache::File! at
Hi again,
Sorry, just to tell that it eventually worked, with some magic. I just
started again apache, and it all went fine.
Thank you
Simon
On 14/02/2011 11:36, Simon GARESTE wrote:
Hi all,
Sorry to disturb, but I've been trying to upgrade from 2.4.8 to 3.0.4,
following this page
Dear Masood,
are there any error messages in the log files?
On 14.02.2011, at 09:23, masood ramezani wrote:
I have OTRS 2.4.9 and my charset is UTF-8. I should say that this problem is
not occur for text files.
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal
10.02.2011 21:03, Ryan Miguel ?:
A.Rymkus,
Sorry if this seems cumbersome or redundant but I am trying to
understand your situation/problems a little better.
First of all, are you able to re-run the web-installer?
(http://server/otrs/installer.pl, tell me what happens after this)
Yes,
please check your apache error logs. The source for the goes nowhere
page: view source in Internet Explorer. If it's blank, it's not being
rendered. Apache error logs should tell you why.
On Mon, Feb 14, 2011 at 7:32 AM, A.Rymkus rym...@inbox.ru wrote:
10.02.2011 21:03, Ryan Miguel пишет:
Hi,
I get this in Sysconfig after upgrading from 3.0.4 to 3.0.5 today:
[cid:image001.png@01CBCC57.4C63EFB0]
I have seen it before, but forgot how to fix it (it's the Group %s thing I'm
talking about).
Any ideas?
Lars
inline:
Hi,
I moved a queue under one queue to another queue (the queue DigiZuite was a
subqueue of Helpdesk and was moved to be a subqueue of Projects). In Admin
it looks fine:
[cid:image001.png@01CBCC5A.250998E0]
But in the Agent interface, the queue is still under Helpdesk:
Language.pm?
On Mon, Feb 14, 2011 at 8:56 AM, Lars Jørgensen i...@gyldendal.dk wrote:
Hi,
I get this in Sysconfig after upgrading from 3.0.4 to 3.0.5 today:
[image: Clipboard01.png]
I have seen it before, but forgot how to fix it (it's the Group %s thing
I'm talking about).
Any
Tried going between Danish and English (for the screen shot), but no effect.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Monday, February 14, 2011 3:21 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Strange behaviour in
Got it, it was a change in the theme. I'm running a customized theme, so I
didn't get those changes over.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lars
Jørgensen
Sent: Monday, February 14, 2011 2:56 PM
To: User questions and discussions about OTRS.
Subject: [otrs]
If you use a custom theme, you should **only** copy over the dtl files that
you actually modify. This should also have prevented you from this
particular issue.
--
Mike
On Mon, Feb 14, 2011 at 3:37 PM, Lars Jørgensen i...@gyldendal.dk wrote:
Got it, it was a change in the theme. I'm running a
Dear Lars,
On 14.02.2011, at 15:16, Lars Jørgensen wrote:
I moved a queue under one queue to another queue (the queue DigiZuite was a
subqueue of Helpdesk and was moved to be a subqueue of Projects). In
Admin it looks fine:
image001.png
But in the Agent interface, the queue is still
Hi Vijay,
Please see this bug report:
http://bugs.otrs.org/show_bug.cgi?id=5487
It contains patches for 2.4.x and 3.0.x OTRS, and will be included in OTRS
3.0.6.
--
Mike
On Sat, Feb 12, 2011 at 8:09 AM, vijay dahiya dahiya.vi...@gmail.comwrote:
Dear All,
I am using the OTRS 3.0.5 ,while i
Hi,
I am having problem with sending auto reply, if someone[not existing customer]
send email to OTRS ticketing system. I can see below message in log.
Sent no 'auto reply' for Ticket [*] (***) because the sender
doesn't want a auto-response (e. g. loop or precedence header)
Using the Master/Slave module when I designate a ticket as a new master
ticket I am unable to close it later. I can switch queues, add notes
and change all other properties; however, no matter where I try to close
it from (notes, ticket close action, etc ) the ticket will not close. It
Dear Sridhar,
there is nothing to fix ... the message is telling you the truth, the sender
just doesn’t want to get an auto reply.
Cheers, Nils
On 15.02.2011, at 00:12, Sridhar Reddapani wrote:
I am having problem with sending auto reply, if someone[not existing
customer] send email to
Dear Ryan,
can you see a Close action in the ticket action menu at all (beside Owner,
Note, etc.)?
Cheers, Nils
On 15.02.2011, at 00:25, Ryan Miguel wrote:
Using the Master/Slave module when I designate a ticket as a new master
ticket I am unable to close it later. I can switch queues,
Dear All,
When ever customer are uploading Attachment and agent try to open those
attachment they are corrupted . I am using OTRS 3.0.5 and mysql utf-8 on
windows .
Text and CSV file are working properly files like Excel , zip etc are
corruted .
Regards
Vijay Dahiya
Hallo zusammen,
kann mir jemand sagen wie ich in der Ticketsuche das Attribut von Von so
belegen kann, dass mir alle Tickets
außer den genannten Kunden angzeigt wird?
Z.B:
Von hat als Attribut ungleich kun...@domain.de
Danke
--
mit freundlichen Grüßen
Lars Scheler
Hallo Lars,
das ist soweit aktuell leider nicht mit dem Standard OTRS möglich.
On 14.02.2011, at 10:23, Lars Scheler wrote:
kann mir jemand sagen wie ich in der Ticketsuche das Attribut von Von so
belegen kann, dass mir alle Tickets
außer den genannten Kunden angzeigt wird?
Z.B:
Von hat
Liebe Liste,
für mehr Information besucht bitte den Forum
http://forums.otrs.org/viewtopic.php?f=34t=8068
--
Shawn Beasley
Community Manager
OTRS AG
Hallo Lars,
das ist soweit aktuell leider nicht mit dem Standard OTRS möglich.
On 14.02.2011, at 10:23, Lars Scheler wrote:
kann mir jemand sagen wie ich in der Ticketsuche das Attribut von Von so
belegen kann, dass mir alle Tickets
außer den genannten Kunden angzeigt wird?
Z.B:
Von hat
25 matches
Mail list logo
