Bob W p...@web-options.com wrote:
I wasn't entirely sure whether or not to shit myself.
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On Sun, Feb 7, 2010 at 7:04 PM, Doug Franklin jehosep...@mindspring.com wrote:
On 2010-02-07 16:59, mike wilson wrote:
I've had a pilot (Aeroflot) start his takeoff accelleration during
the turn onto the runway. Until you've felt the tyres of an airliner
scrubbing sideways, you haven't
On 1/31/2010 9:58 PM, P N Stenquist wrote:
@Boris Liberman
BH has a small warehouse under our Manhattan store and our main
warehouse is in Brooklyn. We're working on a program to distinguish
store stock from Brooklyn warehouse stock for our web site. Any store
customer who wants to buy an item
I'll pass it along Boris.
Best,
Paul
On Feb 7, 2010, at 4:51 AM, Boris Liberman wrote:
On 1/31/2010 9:58 PM, P N Stenquist wrote:
@Boris Liberman
BH has a small warehouse under our Manhattan store and our main
warehouse is in Brooklyn. We're working on a program to distinguish
store stock
Thomas Cakalic wrote:
OK... make it 4 meters.
Most meters aren't very big. Let's make it metres.
On Fri, Feb 5, 2010 at 2:54 PM, Thomas Cakalic caka...@gmail.com wrote:
There's an image forming in my mind of Regina, a windswept town on the
frozen tundra of Canada, miles from the nearest
Stan Halpin wrote:
I am still not convinced that the pilot didn't take off from the taxiway to avoid wasting time by going all the way out to the runway.
I've had a pilot (Aeroflot) start his takeoff accelleration during
the turn onto the runway. Until you've felt the tyres of an
mike wilson wrote:
Stan Halpin wrote:
I am still not convinced that the pilot didn't take off from the taxiway to
avoid wasting time by going all the way out to the runway.
I've had a pilot (Aeroflot) start his takeoff accelleration during
the turn onto the runway. Until you've felt
On Sun, Feb 07, 2010 at 09:59:36PM +, mike wilson wrote:
Stan Halpin wrote:
I am still not convinced that the pilot didn't take off from the
taxiway to avoid wasting time by going all the way out to the runway.
I've had a pilot (Aeroflot) start his takeoff accelleration during
On Sun, Feb 07, 2010 at 05:12:08PM -0500, Mark Roberts wrote:
mike wilson wrote:
Stan Halpin wrote:
I am still not convinced that the pilot didn't take off from the taxiway
to avoid wasting time by going all the way out to the runway.
I've had a pilot (Aeroflot) start his
I was told a long time ago by a pilot that this manuever was'forbidden' by
FAA rules.
Kenneth Waller
http://www.tinyurl.com/272u2f
- Original Message -
From: John Francis jo...@panix.com
Subject: Re: OT: airlines (was Re: Message from Henry Posner, Part I)
On Sun, Feb 07, 2010
I am still not convinced that the pilot didn't take off
from the taxiway to avoid wasting time by going all the way
out to the runway.
I've had a pilot (Aeroflot) start his takeoff
accelleration during
the turn onto the runway. Until you've felt the tyres of an
airliner
On 2010-02-07 16:59, mike wilson wrote:
I've had a pilot (Aeroflot) start his takeoff accelleration during
the turn onto the runway. Until you've felt the tyres of an airliner
scrubbing sideways, you haven't lived.
I had a Delta pilot do that years ago, leaving Ft. Lauderdale. The air
On Feb 7, 2010, at 4:04 PM, Doug Franklin wrote:
On 2010-02-07 16:59, mike wilson wrote:
I've had a pilot (Aeroflot) start his takeoff accelleration
during
the turn onto the runway. Until you've felt the tyres of an airliner
scrubbing sideways, you haven't lived.
I had a Delta pilot
Subject: Re: OT: airlines (was Re: Message from Henry Posner, Part I)
Don't know how I stumbled onto this a few weeks ago, but I did:
http://www.youtube.com/watch?v=OtnL4KYVtDE
That's Hong Kong for you. Just enough runway to operate a Jumbo,
and mountains that prevent a traditional straight
This Russian pilot must have wished he had a taxiway entrance at the
runway's end for a little extra takeoff run:
http://www.youtube.com/watch?v=UZGXwbPfwQs
He backtracked all the way down the runway, and still almost ran out of tarmac.
regards, Anthony
Of what use is lens and light
to
'Tis amazing to me how airports attract videographers. On an earlier excursion
into YouTube I saw a number of shots of planes landing on the (constrained)
runway in Sint Maarteen. [A Dutch/French island in the Caribbean.] Fortunately
this was after I had flown in and out of that airport. There
Not enough wood in Saskatchewan t build 2 story shops. Other than
that, good job.:-)
Dave
On Fri, Feb 5, 2010 at 1:40 PM, Derby Chang der...@iinet.net.au wrote:
Bob Sullivan wrote:
There's an image forming in my mind of Regina, a windswept town on the
frozen tundra of Canada, miles from the
On Sat, 06 Feb 2010 04:40:38 -0500
David J Brooks pentko...@gmail.com wrote:
Not enough wood in Saskatchewan t build 2 story shops. Other than
that, good job.:-)
Regina used to be called Pile o' Bones. used those for the shop. Up
north in Saskatoon we had to fight off the beavers.
--
Love
- Original Message -
From: Tom C
Subject: Re: OT: airlines (was Re: Message from Henry Posner, Part I)
Example - what if I bring my camera to the local camera store in
Regina, SK. I tell them I can't get the histogram to display properly
and the camera picks it own focus point
2010/2/6 Stan Halpin s...@stans-photography.info:
[eloquence snipped]
Air travel may be frustrating, but the airlines still have a lot of good
service-oriented people working for them who try and make the
experience as painless as possible.
That's just _so_ true.
Most of my travels are to
2010/2/6 John Francis jo...@panix.com:
I must admit I've stretched the rules myself - my Pelican 1510 case qualifies
as
a carry-on on most airlines, and I regularly flew with that and my computer
bag.
While technically within the rules, it does push them to the extremes. But
I'm not
On 2/6/2010 6:54 AM, William Robb wrote:
- Original Message - From: Tom C
Subject: Re: OT: airlines (was Re: Message from Henry Posner, Part I)
Example - what if I bring my camera to the local camera store in
Regina, SK. I tell them I can't get the histogram to display properly
On Sat, Feb 6, 2010 at 4:54 AM, William Robb war...@gmail.com wrote:
Example - what if I bring my camera to the local camera store in
Regina, SK. I tell them I can't get the histogram to display properly
and the camera picks it own focus point. The tall bald man with the
mustache behind the
A point that Tom also conveniently ignores, when assigning blame, is that THE
AIRLINE
has to sell a product people will buy. As the great American public has
consistently
demonstrated, they will buy the product at the cheapest price point, no
matter what
other drawbacks there are. That
On Feb 6, 2010, at 3:54 AM, William Robb wrote:
You'd actually be called a f#cking little wanker for that.
The planned parenthood poster child.
We are a little more direct with our language on the praries..
Actually, one of the things that keeps counter sales people busy is
showing
Mark!
Lary Colen wrote:
They might be OK for someone that doesn't know their aperture from a
hole in the ground...
I have to say in a childish way, this is doubly funny.
Tom
On Sat, Feb 6, 2010 at 12:35 PM, Larry Colen l...@red4est.com wrote:
On Feb 6, 2010, at 3:54 AM, William Robb wrote:
On Sat, Feb 06, 2010 at 12:03:49PM -0700, Tom C wrote:
I have to disagree with that analysis, in part. Of course people want
things at the cheapest price point, but they also realize that prices
do go up. What people don't want to do is pay an EXTRA fee for
something that for the last 60
I've long thought that if airlines simply sold seats based upon what
it REALLY cost them to fly, instead of giving $100 flights
cross-country and charging somestimes an additional $300/$400 to fly
the last 150 mile leg of a trip, they'd be better off.
On Sat, Feb 6, 2010 at 12:51 PM, John Francis
On Sat, Feb 06, 2010 at 12:59:43PM -0700, Tom C wrote:
I've long thought that if airlines simply sold seats based upon what
it REALLY cost them to fly, instead of giving $100 flights
cross-country and charging somestimes an additional $300/$400 to fly
the last 150 mile leg of a trip, they'd be
After ploughing through this thread I'm drawn to one recurring
reference, which is to unprofitable customers. Forgive me for
asking, but doesn't the store and not the customer decide what deals
will be offered for sale? In that context, then it's the store's
responsibility/fault if they offer a
On Feb 5, 2010, at 4:30 AM, Anthony Farr wrote:
After ploughing through this thread I'm drawn to one recurring
reference, which is to unprofitable customers. Forgive me for
asking, but doesn't the store and not the customer decide what deals
will be offered for sale? In that context, then
On 2010-02-05 4:30, Anthony Farr wrote:
After ploughing through this thread I'm drawn to one recurring
reference, which is to unprofitable customers. Forgive me for
asking, but doesn't the store and not the customer decide what deals
will be offered for sale?
First, you're right. Second, I'm
- Original Message -
From: paul stenquist
Subject: Re: Message from Henry Posner, Part I
I'm not Henry and certainly can't speak for BH. But after many years of
dealing with them, I would guess the answer would be a firm no. They'll
stick by their decision. And that's what I
William Robb wrote:
I asked you once, I'll ask you again: If you walked into a store to buy a
quart of milk and when you get to the counter you are told the price that is
clearly marked on the bottle as pr quart is actually per pint, and therefore
you will have to pay double, would you do so
Well I can state that I will not be purchasing from BH again where I
otherwise would have.
I have nothing personal against Henry. I don't know him.
I agree totally with Stan and Anthony who have reiterated a point I
made earlier and then expounded with logical reasoning.
In short, this was an
Please post Bill, please.
Tom C.
On Fri, Feb 5, 2010 at 8:45 AM, William Robb war...@gmail.com wrote:
- Original Message - From: paul stenquist
Subject: Re: Message from Henry Posner, Part I
I'm not Henry and certainly can't speak for BH. But after many years of
dealing
Ugh! :-)
I agree that the retailer should not suffer *huge* losses because an
item was mismarked, especially in the electronic online ordering
scenario where word gets around and they are flooded with orders. On
the other hand, being aware of this possibility, any large online
retailer who does
Message - From: paul stenquist
Subject: Re: Message from Henry Posner, Part I
I'm not Henry and certainly can't speak for BH. But after many years of
dealing with them, I would guess the answer would be a firm no. They'll
stick by their decision. And that's what I like about them
On Fri, Feb 5, 2010 at 4:30 AM, Anthony Farr farranth...@gmail.com wrote:
Also in that context, it's totally out of line for the store to turn
around and blame the customer for those losses, the deals didn't have
to be offered in the first place.
Then, is a customer who hops from one store to
Tom C wrote:
Ugh! :-)
I agree that the retailer should not suffer *huge* losses because an
item was mismarked, especially in the electronic online ordering
scenario where word gets around and they are flooded with orders. On
the other hand, being aware of this possibility, any large online
- Original Message -
From: Mark Roberts
Subject: Re: Message from Henry Posner, Part I
Good idea, but I'm not aware of any software that does so. And, by
definition, it could only react *after* a spike existed. It would be
tricky to implement, too, because most of the time a spike
The thing is, it's not difficult to implement, it's just a matter if doing it.
Will it cost money for the online retailer to do it? Yes. Would it
potentially save them money if implemented? Likely yes.
The online retailers are already reducing overheads and maximizing
profits by 1) not usually
Just tagging onto the thread here. Responding in general, not to
Marks specifics.
I've been following this for a couple of days and what surprises me is
the attitude of aha, I caught you, the rules say you have to do this,
so there!
Because of long standing experience with BH I'm convinced this
... also large companies have software that automatically orders and
replenishes stock, think of the risk inherent in that. So certainly
software of this nature exists.
On Fri, Feb 5, 2010 at 10:58 AM, Mark Roberts m...@robertstech.com wrote:
Tom C wrote:
Ugh! :-)
I agree that the retailer
You guy with the attitude of the store should eat the cost. You do
understand that that raises the cost of doing business which only
raises the price for everyone else, don't you?
Does it? Only if the retailer makes it so.
On the other hand, the increased sales because you have a happy
Those were also my thoughts Bill. The person wouldn't have to find the
spikes, simply review the ones reported.
I can't say what the transaction volume/min on a given item is... but
I can imagine were not talking about something like 50 Pentax K-7's or
10 Nikon D3x's sold per minute. The software
Not the selling price of THE item, but across the board in terms of
overall markup.
On Fri, Feb 5, 2010 at 11:53 AM, Tom C caka...@gmail.com wrote:
Those were also my thoughts Bill. The person wouldn't have to find the
spikes, simply review the ones reported.
I can't say what the transaction
Thanks Mark for putting some sanity back into this thread.
Bill wants to argue like this is some 2 dollar item picked off of the
store shelf.
I think the situation changes with the price of the item and in the
virtual store.
Regards, Bob S.
On Fri, Feb 5, 2010 at 8:04 AM, Mark Roberts
- Original Message -
From: George Sinos
Subject: Re: Message from Henry Posner, Part I
These people raise the cost of doing business which raises prices for all
of us.
You guy with the attitude of the store should eat the cost. You do
understand that that raises the cost
The principle is the same. We were not talking about massive high
volume sales where the retailer loses his shirt. We're talking about
one transaction of two items to one customer, and it was not a high
priced item.
I don't see that any sanity was injected into it. What's insane is
for a
- Original Message -
From: Bob Sullivan
Subject: Re: Message from Henry Posner, Part I
Thanks Mark for putting some sanity back into this thread.
Bill wants to argue like this is some 2 dollar item picked off of the
store shelf.
I think the situation changes with the price
Bill,
After your story, Lynn will have to sell her Home Depot stock...
Regards, Bob S.
On Fri, Feb 5, 2010 at 10:57 AM, William Robb war...@gmail.com wrote:
- Original Message - From: George Sinos
Subject: Re: Message from Henry Posner, Part I
These people raise the cost of doing
It's one thing for Bill Robb to insult Henry Posner, Bill Robb is known for
this sort of behaviour.
It is something else entirely for BH Photo to insult Bill Robb, who has
been a good customer of theirs.
William Robb
MARK!
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Bob,
I'm a virtual store and will gladly accept your virtual money, in any
amount, denomination or currency. HAND IT OVER!
:-)
Tom C.
On Fri, Feb 5, 2010 at 12:04 PM, Bob Sullivan rf.sulli...@gmail.com wrote:
Thanks Mark for putting some sanity back into this thread.
Bill wants to argue
.
On Fri, Feb 05, 2010 at 09:11:08AM -0500, Tom C wrote:
Please post Bill, please.
Tom C.
On Fri, Feb 5, 2010 at 8:45 AM, William Robb war...@gmail.com wrote:
- Original Message - From: paul stenquist
Subject: Re: Message from Henry Posner, Part I
I'm not Henry
On Fri, Feb 5, 2010 at 12:23 PM, P N Stenquist pnstenqu...@comcast.net wrote:
On Feb 5, 2010, at 12:20 PM, Tom C wrote:
It's one thing for Bill Robb to insult Henry Posner, Bill Robb is known
for
this sort of behaviour.
It is something else entirely for BH Photo to insult Bill Robb, who has
On Feb 5, 2010, at 12:20 PM, Tom C wrote:
It's one thing for Bill Robb to insult Henry Posner, Bill Robb is
known for
this sort of behaviour.
It is something else entirely for BH Photo to insult Bill Robb,
who has
been a good customer of theirs.
William Robb
MARK!
Mark knows better,
On Fri, Feb 05, 2010 at 09:29:52AM -0500, Tom C wrote:
I can guarantee you Bill, that between either one of us alone, and
certainly combined, BH has already lost far more profit than they
would have by simply honoring the contract on that one transaction.
Tom C.
Oh, good. Sou you can
Hi Bill -
I agree, as long as this remains a small percentage of customers, it
can be handled. I was just trying to point out there there are
problems on both sides of the cash register. As long as both parties
treat each other with the benefit of the doubt, we're all better off
for it.
My
- Original Message -
From: Bob Sullivan
Subject: Re: Message from Henry Posner, Part I
Bill,
After your story, Lynn will have to sell her Home Depot stock...
Consider, Home Depot is doing very well, Lowes OTOH..
William Robb
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- Original Message -
From: John Francis
Subject: Re: Message from Henry Posner, Part I
No - please don't.
Mafud once said:
Bill Robb will be the one to put the Muslim in his place.
Now it's Henry's turn.
HAR!!
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http
Henry Posner, Part I
Thanks Mark for putting some sanity back into this thread.
Bill wants to argue like this is some 2 dollar item picked off of the
store shelf.
I think the situation changes with the price of the item and in the
virtual store.
The price is not germaine, the principal
Sorry Tom,
A guy with a virtual gun stole all my virtual money. ;-)
Regards, Bob S.
On Fri, Feb 5, 2010 at 11:23 AM, Tom C caka...@gmail.com wrote:
Bob,
I'm a virtual store and will gladly accept your virtual money, in any
amount, denomination or currency. HAND IT OVER!
:-)
Tom C.
On
Exactly!
Except I still reserve the right express my views and the rest of the
list can excercise their right to read it or not. There's a good 50%
of the list I don't read based on topic alone.
I think there's probably an equal number who see it the same way as
Bill and I, and simply have not
OH NO, Tom has evoked the 'silent majority'!
Next thing I know, you'll be pelting us with tea bags. :-)
Is that Ronald Regan I see over your shoulder?
Regards, Bob S.
On Fri, Feb 5, 2010 at 12:27 PM, Tom C caka...@gmail.com wrote:
Exactly!
Except I still reserve the right express my views
Bob Sullivan wrote:
There's an image forming in my mind of Regina, a windswept town on the
frozen tundra of Canada, miles from the nearest neighbors. Rising
from the plains of 1 story homes and shops is a 2 story retail beacon.
It's the Regina Camera shop. In the early evening darkness I can
:13 AM, William Robb war...@gmail.com wrote:
- Original Message - From: Bob Sullivan
Subject: Re: Message from Henry Posner, Part I
Thanks Mark for putting some sanity back into this thread.
Bill wants to argue like this is some 2 dollar item picked off of the
store shelf.
I think
Well there's at least two others that spoke up, not counting the
original poster, who also questioned the rightness of the policy.
On Fri, Feb 5, 2010 at 1:36 PM, Bob Sullivan rf.sulli...@gmail.com wrote:
OH NO, Tom has evoked the 'silent majority'!
Next thing I know, you'll be pelting us with
There's an image forming in my mind of Regina, a windswept town on the
frozen tundra of Canada, miles from the nearest neighbors. Rising
from the plains of 1 story homes and shops is a 2 story retail beacon.
It's the Regina Camera shop. In the early evening darkness I can
almost see the
OK... make it 4 meters.
On Fri, Feb 5, 2010 at 2:54 PM, Thomas Cakalic caka...@gmail.com wrote:
There's an image forming in my mind of Regina, a windswept town on the
frozen tundra of Canada, miles from the nearest neighbors. Rising
from the plains of 1 story homes and shops is a 2 story
I'm gonna book my flight out there now... Bob S.
On Fri, Feb 5, 2010 at 1:54 PM, Thomas Cakalic caka...@gmail.com wrote:
There's an image forming in my mind of Regina, a windswept town on the
frozen tundra of Canada, miles from the nearest neighbors. Rising
from the plains of 1 story homes
Thomas Cakalic wrote:
There's an image forming in my mind of Regina, a windswept town on the
frozen tundra of Canada, miles from the nearest neighbors. Rising
from the plains of 1 story homes and shops is a 2 story retail beacon.
It's the Regina Camera shop. In the early evening darkness I
- Original Message -
From: Bob Sullivan
Subject: Re: Message from Henry Posner, Part I
There's an image forming in my mind of Regina, a windswept town on the
frozen tundra of Canada, miles from the nearest neighbors. Rising
from the plains of 1 story homes and shops is a 2 story
On 6 February 2010 06:35, William Robb war...@gmail.com wrote:
- Original Message - From: Bob Sullivan
Subject: Re: Message from Henry Posner, Part I
There's an image forming in my mind of Regina, a windswept town on the
frozen tundra of Canada, miles from the nearest neighbors
Sometimes warm air and sunshine addles the mind... Bob S.
On Fri, Feb 5, 2010 at 5:41 PM, David Savage ozsav...@gmail.com wrote:
On 6 February 2010 06:35, William Robb war...@gmail.com wrote:
- Original Message - From: Bob Sullivan
Subject: Re: Message from Henry Posner, Part I
- Original Message -
From: Derby Chang der...@iinet.net.au
To: Pentax-Discuss Mail List pdml@pdml.net
Sent: Friday, February 05, 2010 3:48 PM
Subject: Re: J. Peterman, hire this man (was Re: Message from Henry
Posner,Part I)
Thomas Cakalic wrote:
There's an image forming in my
On Feb 5, 2010, at 9:52 AM, Tom C wrote:
I've heard this .. 'The number one reason for late departures is because
travelers delay
departure by not handling their carryon items properly.'
WHAT??? The CUSTOMER is responsible for late departures? Who decided
to change their policy and
On Fri, Feb 5, 2010 at 9:14 PM, Stan Halpin s...@stans-photography.info wrote:
On Feb 5, 2010, at 9:52 AM, Tom C wrote:
I've heard this .. 'The number one reason for late departures is because
travelers delay
departure by not handling their carryon items properly.'
WHAT??? The CUSTOMER
Christine Aguila cagu...@earthlink.net wrote:
There's an image forming in my mind of Regina, ...
... a 2 story retail beacon.
It's the Regina Camera shop.
Yes, an evocative image!... if I may continue...
Inside the shop, hard at work is a tall, distinguished, balding
On Fri, Feb 05, 2010 at 08:14:35PM -0600, Stan Halpin wrote:
On Feb 5, 2010, at 9:52 AM, Tom C wrote:
I've heard this .. 'The number one reason for late departures is because
travelers delay
departure by not handling their carryon items properly.'
WHAT??? The CUSTOMER is
, 2010 at 8:45 AM, William Robbwar...@gmail.com wrote:
- Original Message - From: paul stenquist
Subject: Re: Message from Henry Posner, Part I
I'm not Henry and certainly can't speak for BH. But after many years of
dealing with them, I would guess the answer would
:
- Original Message - From: Tom C
Subject: Re: Message from Henry Posner, Part I
LOL.
You guys should all know by now we're different.
I'm an analytical IT geek, analyze things to death and blather on in
my analysis.
Bill speaks his mind and does so strongly because they took his chainsaws
away
- Original Message -
From: P. J. Alling
Subject: Re: Message from Henry Posner, Part I
I could make a crack about the Harvard School of Business being nearly as
destructive to good business as the Harvard School of Government has been
to good governance, but I won't.
I
William Robb war...@gmail.com wrote:
Hey Henry, do some math if you are able to. If you drop 10% of your
customers every year, how many years does it take before you can't get new
ones because you've dropped them all?
William Robb
How does a retailer drop a customer? Pointblank
- Original Message -
From: mike wilson
Subject: Re: Message from Henry Posner, Part I
Hey Henry, do some math if you are able to. If you drop 10% of your
customers every year, how many years does it take before you can't get
new
ones because you've dropped them all?
How
Sounds pretty much like being a teenager to me.
And growing older ... since I refuse to actually grow UP.
From: Tom C
I didn't know about the law, but it seems that the essence of wisdom
may be the realization that one is ignorant. In that case, I'm wiser
than most.
Tom C.
On Wed, Feb 3,
On Feb 4, 2010, at 9:26 AM, William Robb wrote:
- Original Message - From: mike wilson
Subject: Re: Message from Henry Posner, Part I
Hey Henry, do some math if you are able to. If you drop 10% of your
customers every year, how many years does it take before you can't
get new
That's true of pretty much every skilled pursuit. There's
even a law about it, the name of which I can't recall. Maybe
Dunning-Kruger Effect. The net-net is that people who really
know a subject are aware of just how little they know, while
the ignorant think they know everything.
I was thinking that quoting from the Harvard Business School
as a means of defending one's shaky business practices might
not be wise in light of the present economic climate and what
brought us to it, and I was going to refrain, but then, what
the Hell. We are being all touchy feely, and how
Certainly that could be the case. I think the proposed 10% was
extremely high. Someone suggested 1/10 of 1%.
But how would that be accomplished with an online store? Flag their
name, credit card, address, e-mail... Disable their online account?
All of which can be gotten around?
Do you
- Original Message -
From: Henry Posner
Subject: RE: Message from Henry Posner, Part I
Fine. Let's say I didn't read it in the HBR. Let's say it was on the back
of a Rice Chex box. The concept remains as provocative. Criticizing the
source (HBR) and ignoring the concept
I am merely a researcher, the closest I have come to being in business is when
I walk into one to buy something. With that footnote out of the way...
I would agree with the premise that some customers are a pain in the neck and
in many other mentionable and unmentionable parts of the anatomy. I
On 2010-02-04 23:43, Stan Halpin wrote:
I would agree with the premise that some customers are a pain in
the neck and in many other mentionable and unmentionable parts
of the anatomy.
I've long been of the opinion that a lot of businesses, especially
startups and small businesses, never
A cardinal rule in all businesses is that the customer comes first.
Granted there could be an exceptional customer that deserves
to get the boot or who makes unreasonable demands. In this
case, resolving the problem to the customer's satisfaction,
in the big scheme of things, was a rather
Henry,
Then, respectfully, please inform us regarding the rest of the story
and details we're unaware of. Then we'll also have complete
information and can reach a fair conclusion, which you imply we have
not.
Tom C.
In the particular instance under discussion, various compromise offers were
-Original Message-
From: Tom C caka...@gmail.com
Then, respectfully, please inform us regarding the rest of
the story and details we're unaware of. Then we'll also have
complete information and can reach a fair conclusion, which
you imply we have not.
Actually I was emailing
On 3/2/10, Henry Posner, discombobulated, unleashed:
I'd like to think it's possible to engage in a reasonable dialogue here
and disagree with one another without resorting to venal personal
invective and insults.
Mark!
(we have an annual quotes list published at Christmas or thereabouts and
Thank you for the response Henry. I read/skimmed the The Equitable
Doctrine of Unilateral Mistake. Here's my thoughts and I preface they
are obviously simply my opinions:
http://www.lctjournal.washington.edu/vol1/a002groebner.html
1. I couldn't find whether the The Equitable Doctrine of
Tom,
You're like an old dog with a bone.
Leave it alone already! Let it die here.
Regards, Bob S.
On Wed, Feb 3, 2010 at 4:26 PM, Tom C caka...@gmail.com wrote:
Thank you for the response Henry. I read/skimmed the The Equitable
Doctrine of Unilateral Mistake. Here's my thoughts and I preface
Bob,
I asked Henry a question which he needn't have responded to, but he
did so in a respectful manner. I simply responded back with my
further thoughts, also in a respectful manner. His answer led to me
having a better understanding of the issue, irregardless of whether I
think the solution
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